What do I need in order to use Chat 2 Pay?
A merchant ID from Cybersource - if you already have an existing Cybersource account, please follow the steps detailed here. If you do not have a Cybersource account, please reach out to our Support Team for assistance.
At least one triggering application: Salesforce, Chat Flow, Chat Desk, and/or 3rd Party application calling our APIs.
In some cases, you will also need a channel, i.e., when using Salesforce or Chat Flow.
Chat 2 Pay is available in both post-paid and pre-paid accounts.
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Can I create an experience where I get the customer's mobile number and then ask: “You have the card ending on *3434 on file. Would you like me to bill that card?”
What phone number (long number, short code) does the SMS text originate from? Is it merchant-specific or location-specific?
How long does it take to set up Chat 2 Pay?
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