Using Clickatell’s SMS alerts, this incident management tool instantly mobilizes volunteers.

The Problem

Fire departments need a reliable incident management procedure to mobilize volunteers in minutes. Pagers were used in the past but if a pager is turned down or switched off, an emergency call might be missed. A more reliable, information-rich system was needed to coordinate a large team in an emergency situation.

The Solution

FIREQ-RVS is an affordable platform that provides real-time information about response personnel and their estimated time of arrival (ETA). Fire departments can download the software or mobile app, which uses text messaging to let duty officers know who is responding, and provides vital information to responders regarding location, details of the event, and directions to the scene.

The Result

Trucks are now dispatched faster – once the duty officer knows who is coming and when they will be at the station, ETAs are provided via GPS and included in the text message. This text messaging saves time, and saving time can save lives. It also helps to streamline the response process: volunteers know who is responding so they can determine whether they also need to respond. 

Platform

Clickatell Platform is a bulk SMS system that enables you to send messages securely, reliably and instantly, sparking a dynamic dialogue between business and customer.

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