Clickatell has recognized a shift in the business-to-customer messaging environment, with more message sending regulations introduced in many territories and countries. Non-compliance with these restrictions may lead to non-delivery of messages, which is why you need to familiarize yourself with the terms applicable to the relevant territories.

Regulations typically pertain to the following:

• Time of day that messages may be delivered

• Content of the messages

• Format of the Sender ID (from address) that may be used/displayed. Carriers in certain countries will block SMS messages that are sent from phone number formats that they do not recognize or support. To help ensure that your messages are delivered, the from address of a message may be replaced with a format that will be accepted by the carrier of the mobile device.

Read more about Sender ID restrictions and review specific regulations for the following countries:

Australia
Brazil
Canada
China
Cuba
Denmark
Ethiopia
Finland
France
Hong Kong
Hungary
India
Indonesia
Iran
Ivory Coast
Jordan
Kazakhstan
Kenya
Kuwait
Malawi
Malaysia
Morocco
New Zealand
Nigeria
Norway
Philippines
Poland
Qatar
Romania
Saudi Arabia
Senegal
Singapore
South Africa
South Korea
Sweden
Taiwan
Thailand
Turkey
United Arab Emirates (UAE)
United States
Vietnam
Zimbabwe

For further information, assistance, or help, contact our new business development team. We’re experienced in delivering messages to each of these countries, and will assist you in making a success of your messaging program.