How do I add or remove PayPal as a payment method?
Why am I unable to check out and make a payment?
How do I get an invoice?
Why can’t I create a payment method?
How do I configure automatic renewal of my subscriptions?View all questions
What analytics and reporting are available?
How do I add a short link?
Where can I see whether messages failed?
How do I make sure my message does not contain non-GSM characters?
How do I view incoming messages?View all questions
Can I create an experience where I get the customer's mobile number and then ask: “You have the card ending on *3434 on file. Would you like me to bill that card?”
What phone number (long number, short code) does the SMS text originate from? Is it merchant-specific or location-specific?
How long does it take to set up Chat 2 Pay?
Can Chat 2 Pay be used for bookings as well as prepaid transactions?
After making the payment, will the user be able to interact with my business for other services?View all questions
Where is the new Chat Desk agent user that I invited?
Which channels are supported on Chat Desk?
What limitations does a free Chat Desk account have?
How many agent users can I add to Chat Desk?
How do I add agent users to Chat Desk?View all questions
How can I obscure sensitive data captured in Chat Flow?
Can I integrate my Chat Flow workflows with my back-end system?
How do I direct users to an external website from within a workflow?
Do we store data in Chat Flow?
Am I limited to a specific number of users that can access Chat Flow?View all questions
Why am I unable to register with my email address?
I forgot my password and can't log in. How do I reset it?
Is there a limit to how many users I can invite to my Clickatell account?
How can I invite users to my Clickatell account?
How can I close my Clickatell account?View all questions
Where do I configure my Identity Provider (IDP) in Clickatell?
Where do I get my Identity Provider (IDP) credentials?
How do I add more Identity Providers (IDPs) to my OAuth Node?
What are scopes and grants?
How does the "Logout" feature work?View all questions
Do you support Unicode?
What character sets do you support?
How do I verify whether my server supports TLS1.2?
Where can I find my API ID and API Key?View all questions
What is Clickatell Marketplace?
How do I sign up for Clickatell Marketplace?
What reporting is available for Marketplace?
What other value-added services come with the Marketplace product?
How does Clickatell's Marketplace product help my business?View all questions
What is your policy on user information and privacy?View all questions
What reporting is available for the WhatsApp Business Platform?
What reporting is available for the SMS channel?
What are the key indicator widgets for the messaging activity overview page and how do they work?
What are the key indicator widgets for the message spend overview page and how do they work?
For what date range is the reporting on my overview page based?View all questions
Malawi SMS messaging country regulations and restrictions
Hong Kong SMS messaging country regulations and restrictions
Kuwait SMS messaging country regulations and restrictions
New Zealand SMS messaging regulations and restrictions
What are the guidelines for two-way messaging in the United Kingdom?View all questions
What are the typical MNO costs that can be occurred in a USSD session?
Can I add additional extensions to my USSD service code?
What is the maximum number of characters allowed for USSD?
What is the difference between a dedicated, semi-dedicated and shared USSD service code?
What is Clickatell’s billing process for USSD sessions?View all questions
What are non-transactional WhatsApp template messages?
How do I test my WhatsApp Business integration?
How do I create a WhatsApp message template for approval?
What is the difference between the WhatsApp Business Platform and the WhatsApp Business app?
What is the price to send or receive a message on my WhatsApp Business Account?View all questions
SMS and two-way channels, automation, call center integration, payments – do it all with Clickatell’s Chat Commerce platform.