Deliver banking app features
In the era of digital transformation, WhatsApp is emerging as a way for financial institutions to offer a seamless, secure, and efficient customer experience that makes banking more accessible and convenient, delivering app-like features outside the banking app.
Engagement
Enhance customer engagement with timely and personalized communication, while providing rich services and functionality in a familiar channel.
Transactions
Secure, convenient digital experiences that cater to the modern banking consumer. From adding beneficiaries to making P2P payments in WhatsApp.
Support
Meaningful 24/7 customer support – through self-service with digital assistants, or real-time live agents. Be available to your customers when they need you.
Chat Commerce enables Retail Banks to engage customers in ways that are:
Personalized
Meaningful communication, tailored to individual customer preferences, to improve customer engagement.
Interactive
Let customers ask questions, request information, manage their account, and make payments in- channel.
Secure
Compliant with global security and privacy regulations to keep your business and your customers safe.
Automated
Simplify manual processes through integration to the back-end to streamline operations and reduce costs.
White Paper
Consumers Want to Bank in Chat
With more and more consumers turning to chat to conduct business, what does this mean for organizations looking to grow younger customer segments and reduce service costs?
Latest Financial Services Content
More to explore
See how to best approach this powerful medium for engaging and transacting with mobile-first customers.
