How do I get a long number from Clickatell?
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Navigate to My Workspace, select the Long Numbers & Short Codes tile, and click the 'Get Long Number' button. Alternatively, you can navigate to My Workspace --> SMS and click the 'Get Long Number' button under My SMS Numbers.
Complete the application wizard presented to you. You can select multiple numbers per country, and you can also use the '+ Add Number' button to add numbers for multiple countries.
Select a country (available countries are displayed)
Select a number (numbers in stock are displayed)
Select a subscription plan and payment method
Click 'Purchase' to confirm the purchase.
When you've successfully paid for the long number, the new number will appear in the 'Long numbers & Short codes' table in your portal and will be available to link to an SMS setup.
You can manage your long number subscriptions by selecting the number from the table or via the 'My Purchases' page.
Note: The application process for US Long Numbers is slightly different due to 10DLC regulations. Refer to these FAQs for more information.
If you are currently using the old user portal:
Once you've applied and paid for a long number, it will automatically be assigned to your account.
In 2 Way Numbers, select 'Get Long Numbers'. If you have not yet set up your billing information, a pop-up message will direct you there. If the billing information is set up, the easy-to-use setup wizard tool will guide you through a number of steps.
When you've successfully paid for the long number, it will be displayed under 2-Way Numbers on your dashboard. You can manage your long number subscriptions under Subscriptions, where you'll see active numbers. You are now ready to link your long number to a two-way SMS integration to start sending two-way messages.
If you have questions about switching to the new portal, see here or contact our support team.
Contact our support team and one of our agents will be in touch with you to answer any questions you have.
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