Why am I unable to check out and make a payment?
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To make a payment, ensure that your billing details have been added on the Billing and Payments page that is accessible via the profile icon drop-down in your portal. Next, add a payment method in the Payment Methods tab.
To top up your account balance, navigate to the Top Up tab under Billing and Payments, or click the Top Up Balance button in the profile icon drop-down. You can also set up auto top-up to make sure that your balance remains positive.
To manage and pay for a subscription such as a two-way number or Chat Flow subscription, navigate to "My Purchases" from the profile icon drop-down.
If you are currently using the old user portal:
Ensure that your billing details have been completed and submitted successfully in the Billing and Payments settings. The next step is to add and save your preferred payment method.
To top up your account balance, click on the Top-up balance button on the top right corner or set up auto top-up to make sure that your balance stays positive.
You can pay for a subscription such as a two-way number or Touch subscription from the Subscriptions page.
Contact our support team and one of our agents will be in touch with you to answer any questions you have.
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