Give today’s mobile first customers the delightful, intuitive support they expect and prefer in their favorite chat apps or SMS. Clickatell’s Interact platform enables you to seamlessly incorporate multi-channel conversations into your contact centers, enabling agents and chat bots to instantaneously respond to mobile inquiries—all from within existing web-based consoles.
Allow customer care agents to communicate with customers across multiple channels, including chat apps such as WhatsApp, and Web Chat.
Chat with customers over websites and popular messaging apps like WhatsApp.
Proactively reach out and communicate with customers to easily provide support and informational updates.
Switch seamlessly between different conversational channels, including web chats, chat apps, phone calls, emails, and social media.