Advantages of AI in retail Back in 2014, Amazon launched predictive stocking, a move that truly demonstrated the advantages of artificial intellige...
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Advantages of AI in retail Back in 2014, Amazon launched predictive stocking, a move that truly d...
Chatbots: the future of business communication If you’re on the hunt for solutions to improve the...
How businesses can drive customer engagement Understanding your customers is critical to growing yo...
SMS marketing in Australia Tech leaders will be painfully aware of the ever-changing trends influen...
Define CRM requirements CRM has evolved significantly since its beginnings as a collection of handw...
Customer engagement strategies We’re surrounded by data. Brands that make sense of this swirl of ...
Best customer service solutions Customer service solutions have changed drastically over the years....
Omnichannel marketing in retail Businesses want to win the approval of customers. As a business own...
Chatbots in the airline industry There are so many new airlines out there these days. The days of j...
At some point in your life, you’ve spoken to various types of chatbots. Whether their presence was...
Factors affecting B2B marketing While marketing is marketing across the board, and there are many s...
Bulk RCS business messaging Bulk SMS has always been one of the most powerful marketing tools. But,...
Benefits of WhatsApp marketing Of course, you already send WhatsApp messages daily. But now it’s ...
Chatbots and social media in the insurance industry Insurance and social media tools are likely not...
Customer engagement solutions With artificial intelligence (AI) and customer engagement solutions c...
Delivering the best customer experience is tricky – even with the most innovative tracking tools a...
SMS messaging in recruitment Gone are the days where human resource (HR) departments were expected ...
When you read the latest blogs on business trends, you’re bound to read about customer service, cu...
Better Customer Loyalty Management Do you know what annoys your customers? Do you know what makes t...
SMS & customer experience Customer experience is the backbone of any successful marketer today....
AI Chatbots for hotels Staffless hotels are, as the name suggests, hotels that have very few, or ze...
Whatsapp for Businesses Solutions By now, you’ve no doubt heard that WhatsApp has introduced a ne...
Why you need instant messaging for your support teams Let’s be honest here. Social media support ...
Consumer marketing strategy Beyond the latest marketing techniques and strategies, conversations ha...
How chatbots improve customer experience Who would’ve thought that mobile phones would manage o...
Advanced, instant customer support and satisfaction have always been the ultimate goal for customer-...
Customer engagement channels There are many ways for businesses to communicate with their customers...
Call center digital transformation While customer contact centers are the heartbeat of any business...
SMS marketing in the entertainment industry Consumers almost always have their mobile phones or oth...
SMS lead generation People interact differently with SMS than they do with other forms of communica...
Customer journey omnichannel A seamless customer experience is key to generating recurring sales. Y...
Mobile marketing for restaurants Any restaurant owner will know that engaging with customers is an ...
Conversational commerce solutions As if technology wasn’t demanding enough, brands now need to be...
Customer lifecycle management Capturing the attention of customers has changed significantly in rec...
Internet 3.0 & SMS Internet 3.0 is upon us. With it comes the Internet of Things (IoT), the dar...
Insurance messaging solutions There’s a good chance you have some sort of insurance policy. From ...
SMS human resources The human resources (HR) department is one of the most important sections in an...
SMS solutions for auto The automotive industry is one of the largest in the world. It consists of m...
Lead generation using AI Artificial intelligence (AI) is powerful technology that looks to revoluti...
Conversational customer engagement Chatbots can’t be human. But they can think like we do and res...
If you’re reading this from Firefox or even while using a Linux operating system, then you’re be...
AI & lead generation Business and sales aren’t what they used to be. Gone are the days of col...
Best travel & hospitality crm systems What are some of your biggest annoyances while traveling?...
Customer engagement analytics Businesses have always relied on what their customers tell them in or...
Improve customer relations and CX Consumers are moving away from the traditional marketing funnel b...
CRM in business Customers now make more than half of their purchases online. For businesses, both r...
Importance of SMS Customer Service “We’re sorry, but we’re experiencing unusually high call v...
Improving Customer Experience with CRM The companies leading the way in improving customer relation...
SMS customer engagement The latest research by Forrester puts the number of text messages sent dail...
Business CRM Treating your customers right is essential. It's just too expensive to lose someone yo...
Benefits of using CRM As a business, your customers are your number one asset. No matter what indus...
Why crm for small business Studies show that many small businesses don’t believe CRM is important...
CMS Marketing Trends CRM - customer relationship management - is essential for any and every busine...
Amazon chatbots for customer service There are few things more annoying to a customer than the foll...
CRM loyalty programs Customer loyalty is often a fickle beast. It can be tough to know what will at...
AI and social media Approximately 2 billion internet users are active on social media. That’s alm...
Clickatell Touch for customer support To establish a truly integrated customer experience across mu...
Customer conversation & SMS Satisfying the customer is perhaps the most important aspect of any...
Customer analytics & CRM Data is here to stay. Some marketers may have wished it away, but it w...
AI-enabled chatbots If you’ve paid any attention to tech news in recent years, then you’ll be c...
CRM and customer experience Every business wants to create the best experience for their customers....
Best CRM strategies Customer relationship management (CRM) strategies are vital for every business,...
B2B CRM systems B2C (business-to-consumer) companies must manage their customer relationships very ...
B2B and B2C customers Your customer relationship management strategies should be comprehensive and ...
Clever CRM strategies CRM solutions are in place to increase customer lifetimes, reduce costs and i...
Here, Clickatell agile coach, Justin Kotze, guides you through implementing coaching circles within ...
2 way SMS to communicate with customers SMS has become many people’s preferred method of communic...
Download this guide for: What is meaningful communication? Two-way messaging: refreshing C...
Download this guide to discover: Current e-commerce facts Five e-commerce challenges you n...
Download this guide for: 13 questions and answers that cover the following key points for considera...
Download this guide for: 101 ways in which SMS is used in a range of industries, including re...
Download this guide and learn: How to share relevant information with your customers, such as...
10 Best practices for CRM Implementing mobile CRM best practices is a big part of ensuring that you...
Why brands should use SMS-based Coupons & Rewards SMS-based CRM coupons and rewards are some of...
How to build a CRM - and why you shouldn't do it yourself To build a CRM system that operates on mu...
SMS 2fa bookings The language barrier often makes it difficult for taxi drivers in Asia to communi...
SMS notifications in pharmacy Getting a subscription filled for medication can be an arduous task f...
The world of ecommerce is evolving fast. No longer are price and product enough to protect your mark...
SMS for customer service SMS for business is about finding your ideal target customer, then providi...
Delivering exceptional customer experience If you want to deliver exceptional customer experiences,...
Web to mobile SMS messaging Web to mobile SMS services has been around for quite some time, with ma...
How to use SMS short codes SMS short codes allow your company to select a short 5 digit code that y...
Excellent customer service In today's switched-on world, it can be both harder and easier than ever...
CRM in ecommerce Ecommerce CRM may be a term that you have recently come across online. A CRM syste...
How to send SMS alerts to customers To send SMS alerts and notifications to your customer base, you...
Real-time travel notifications Fast-forward to 2015 and you literally have your whole travel plan i...
CRM and SMS messaging With customer relationship management and SMS technology often holding hands ...
eCommerce CRM Strategies Customer relationship management is one of the most critical business stra...
Bulk SMS customers In an ideal world, you’ll have regular face-to-face contact with your customer...
Benefits of CRM in retail A retail CRM strategy is critical if a brand is going to connect with the...
The recent explosion in the popularity of handmade and customized goods is unsurprising. It's the co...
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