Get paid through the magic of chat messaging

Chat 2 Pay turns customer conversations into revenue by sending a secure payment link via SMS or WhatsApp

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Global Leader in Chat Commerce

20 years of innovation. From messaging to customer engagement to chat, Clickatell gives consumers the power to transact with brands anytime, anywhere.

websitevideo

Get paid through the magic of chat messaging

Chat 2 Pay turns customer conversations into revenue by sending a secure payment link via SMS or WhatsApp

websiteimage

Global Leader in Chat Commerce

20 years of innovation. From messaging to customer engagement to chat, Clickatell gives consumers the power to transact with brands anytime, anywhere.

websitevideo

Powering chat commerce for forward-thinking global brands.

Sterling
UBA
Unionbank
Wema Bank
XPOLogistics
Sun International
Ikea
Fujitsu
MTN
Absa
Capitec Bank
Ecobank
Entersekt
FirstBank
First National Bank
GTBank
Hollard
Howler
IMDb
Makro
OldMutal
SA Taxi
Stanbic IBTC Bank
Standard Bank
Sterling
UBA
Unionbank
Wema Bank
XPOLogistics
Sun International
Ikea
Fujitsu
MTN
Absa
Capitec Bank
Ecobank

We lead the transformation of digital commerce and customer engagement through mobile.

As a leading provider of chat commerce for global banks and telecommunications companies, we give global consumer brands the power to reach over 90 percent of the world’s population through mobile messaging and chat.

We help brands stay relevant in a changing digital world with mobile engagement and payments on the world’s leading social chat platforms. Our deployments show positive ROI in as little as 12 months.

Enhance customer experience and build loyalty.

Interact with customers where they are—within chat apps

Enhance convenient service and support

Build your customer trust and drive up your NPS score

Enable chat commerce: financial transactions in chat

Great customer experience is a win for businesses and customers.

A business's ability to connect and transact directly on a messaging platform is a disruptive technology that adds great value for both customers and brands, unlike today's typical customer experience. Clickatell powers the convenience of chat commerce, enabling companies to drive additional consumer touch points, establish impactful relationships with clients, and facilitate seamless transactions that provide tremendous value for both parties.

Only 3% of customers enjoy using interactive voice response (IVR)
Poor customer experiences cost businesses with $75 billion each year
81% of businesses compete purely on the basis of customer experience
$1.3 trillion is spent on call centers annually – which customers do not like

Advance customer experience and drive revenue with chat commerce.

Advance and personalize the customer experience. Deliver higher customer satisfaction and retention, increased sales, improved business efficiencies, and reduced operating costs with our chat platforms.

Connect

Provide customers with real-time priority notifications, time-sensitive alerts and one-time pins. And, use inbound messaging to engage in fully supported customer communications. Our cloud-hosted multi-channel SaaS messaging platform supports SMS and WhatsApp.

Learn more about Connect

We deliver 1:1 interactions at global scale.

366 million

We process 366 million $1 micropayments per year for a large African financial institution.

10 billion messages

Our Connect platform powers and delivers up to 10 billion messages per year.

75 banks

We power messaging for 75 banks and credit unions across the US.

The Clickatell advantage

We are an innovator focused on mobile commerce enablement and a technology company providing chat commerce to large consumer brands and e-commerce businesses. We take your business to where your customers are—on chat and mobile—with an easy to implement enterprise-grade chat commerce enablement platform. Our products and services exist because we believe your customers deserve the easy-to-use, friction free, on-demand, digital commerce experiences we deliver.

Join the Chat Commerce movement

First-ever chat banking deployment

Our solution helped a multinational, diversified financial services group enable chat banking for its facilities, support and transactions. Absa was also the first bank to utilize chat banking via WhatsApp.

First-ever telco chat commerce deployment

We enabled chat commerce for Africa’s most successful telco, allowing customers to view balances and purchase data and airtime through chat. Customer adoption of this chat solution quickly grew 30% month-over-month and we are continuing to evolve our support and customer experience features to include more self-service options.

Want to learn more about the value chat and messaging can bring to your business? Let’s talk.