In order to manage customer expectations outside of operating hours, you can set up an automated response to send to end-users when all agents are offline.
Navigate to Chat Desk Dashboard --> Settings. In the 'Auto Responders' tab you can customize and activate the Out of Support Hours message. This auto-responder message is triggered on direct chat channels (WhatsApp and SMS).
Messages received while agents are offline are converted into tickets.
SMS and two-way channels, automation, call center integration, payments – do it all with Clickatell’s Chat Commerce platform.