Offer safer and more convenient payment experiences delivered by a simple message. Provide secure, contact-free checkout in channels your customers trust and use every day. Chat 2 Pay performs all the complex orchestration required to securely pass information between your business, your customer, and the payment provider, to make payment acceptance in chat a reality.
with a new way for your customers to shop on a channel they know and love.
while increasing sales with payment acceptance on trusted channels.
as part of an effective omnichannel communication strategy.
A payment request is triggered by your business and is sent to the customer as a link in an SMS or WhatsApp message.
The customer receives the link and clicks on it, directing them to a secure checkout page, powered by Cybersource.
The customer fills in their payment details and submits, receiving confirmation of their order as well as the receipt, also delivered in a message.
Your business can implement Chat 2 Pay in different ways, depending on the source of the payment request.
Build automated payment experiences into your customer service and support bot on SMS and WhatsApp, using the new Chat 2 Pay node in our powerful workflow builder.
Enable your customer support or service agents to send the payment request while messaging with your customers in real-time on our messaging helpdesk.
Our integration to the Salesforce OMS allows customers pay for orders placed with a live customer support agent, without the hassle of having to read card details out loud.
The payment request is triggered programmatically from your mobile or web application, using a direct API integration into the Chat 2 Pay APIs.
Accept payments worldwide
Payment methods customers prefer
Integrated fraud and security services
PCI DSS payment environment
Use another payment provider? Let us know who you would like us to support here.
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