16 November 2011

Festive Retail Guide

Read Time: 2 minutes

Redwood City, CA- Clickatell, the global leader in Personalized Priority Messaging (PPM), today announced the "Festive Retail Guide" to provide retailers with a resource to drive holiday sales through strategic mobile marketing campaigns. Retailers can dramatically improve customer response, retention and reach through easy and effective SMS techniques. Clickatell released the guide as a helpful tool for stores to better market to their customers this holiday season and all year round. SMS mobile marketing is the leading channel for direct marketing to consumers because it is more affordable than traditional forms of marketing and can be targeted directly to the personal taste of the customer. SMS is capable of reaching 91 percent of the US population and has a higher direct response rate than telemarketing, email and direct mail, according to a recent study by the Direct Marketing Association. In fact, 98 percent of people will open a text message, while email messages are left unread 80 percent of the time, according to Nielsen research. Clickatell recommends that retailers capitalize on this growing trend with meaningful, targeted and personalized communication to effectively reach customers. For emerging retailers and small to mid-sized businesses, this will prove to be an essential guide to expand their customer base. The guide also includes details and advice on simple steps retailers can follow to:

  • Create and manage a contact distribution list

  • Establish customer profiles from their account histories

  • Write an effective SMS message

  • Measure campaign success

  • Use the correct tools to send and receive your SMS messages

"As a global leader specializing in individualized communications, we wanted to share the latest in a series of best practices briefs from the field to make it easier and more cost-effective to use SMS campaigns," said Pieter de Villiers, Clickatell's CEO. "The guide helps retailers bring customers through the door by offering deals and discounts straight to their mobile phone." By introducing low-cost campaign ideas in the guide, SMS messaging can be used by retailers of any size. In the critical and competitive holiday season and beyond, this is a way for brands to stand out from the crowd and build long-lasting relationships.

About Clickatell

We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a simple text or chat. No need for cash, phone calls, in-person interactions, or apps. Founded in 2000 with now over 10,000 customers, Clickatell is powering the digital commerce transformation. Clickatell is headquartered in Silicon Valley, CA and has offices in Canada, South Africa, and Nigeria (www.clickatell.com).

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