Short codes require an application process and are not available immediately. Short codes are country-specific and can't be used if you want to receive messages from international customers - you need to apply for separate short codes per country you wish to send messages to.

To apply for a short code, navigate to My Workspace, select the Long Numbers & Short Codes tile, and click 'Get Short Code'. Alternatively, you can navigate to My Workspace --> SMS and click the 'Get Short Code' button under My SMS Numbers. 

Note: you will only be able to request a short code once your billing information is set up. If you have not yet set up your billing information, a pop-up message will direct you there. If the billing information is set up, the easy-to-use setup wizard tool will guide you through the following steps:

• Select a country

• Add company details

• Complete information around the short code program (how the short code will be used)

• Agree to our terms and conditions

• Click 'Submit'

The application status will show as 'Pending' in your numbers table until your application has been approved and payment has been received. Once the number is configured and active on the account, you can link your short code to a two-way SMS integration to start sending two-way messages.

You will be notified in your message center and via email once your short code application has been approved. You will then be required to pay a setup fee before you can start using your short code to send and receive messages.

If you are currently using the old user portal:

Select 2-Way Numbers from the portal and click 'Apply for a Short Code'. You will only be able to request a short code once your billing information is set up. If billing details are already set up, the easy-to-use setup wizard tool will guide you through a number of steps.

The application status will show as 'Pending' in your 2-Way Numbers until your application has been approved and payment has been received. Once the number is configured and active on the account, you can link your short code to a two-way SMS integration to start sending two-way messages.

If you have questions about switching to the new portal, see here or contact our support team.