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Understanding and quantifying value is a top consideration for business decision-makers, especially when evaluating innovative products and solutions. In its latest research report, Aberdeen, one of the most trusted research and analyst IT firms in the world, surveyed top global IT executives across a range of business verticals to help quantify the impacts of chat deployments on their business. The research shows significant benefits to revenue growth, customer retention, customer experience metrics, and other top KPIs of businesses utilizing chat for customer service and commerce activities compared to those that do not use chat.
Download the full report today to learn how chat can help strengthen customer relationships, deliver innovative communications and payment solutions, and drive revenue growth to your business today.
SMS and two-way channels, automation, call center integration, payments - do it all with Clickatell's Chat Commerce platform.