Flow

Design the rich, mobile self-service capabilities your customers want.

Use Flow—our integrated workflow builder—to offer your customers self-service choices and transactional activities across mobile channels such as SMS, WhatsApp, and USSD.

Get started

Visually create, edit, and manage your communication and business process workflows with Flow.

  • Rapidly develop new services and offers that customers can access and use over their favorite mobile channels and apps.
  • Deliver a wide range of business responses—from general queries and frequently asked questions to account information lookups—while incorporating any number of methods to identify user intent.
  • Leverage internal business resources without compromising enterprise-grade security and compliance requirements with Flow’s open architecture.
  • Reuse workflows across multiple mobile channels.

Design experiences that’ll impress customers and save operational costs.

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Intuitively powerful

The visual editor provides an intuitive framework for building the end-to-end experiences that customers want.

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No code needed

Business users can move from concept to service design without needing help from developers.

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No development experience necessary

Pre-built/reusable workflow templates provide faster time to market and more-consistent user journeys.

Informational Access

Access information

Enable support and related services within a chat app. Customers enjoy 24/7 availability and the ability to quickly choose support services without the need to include service agents.

  • FAQs
  • Order status
  • Account balance
  • Activity history
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Take action:

  • Update personal details and security settings.
  • Select offers or services.
  • Alter previous choices.
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Pay or transact:

  • Pay bills.
  • Buy digital goods and services.
  • Use rewards for a purchase.
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Flow

Workflow Management

Build workflows with no code needed.

Natural Language Processing (NLP) and Dialog Management

Detect user intent and respond accordingly

ID & Verification

Verify user identity on 3rd party application

Integration Library

Share information between workflows and internal business systems

Portal

Detailed Business Reporting and Analytics

Get insights to improve existing customer use cases and to create new ones.

User Management

Manage user roles and rights across all Clickatell products and services.

Billing and Payment

Simplify billing and payment across all Clickatell products and services.

New Service Deployment

Create new use cases or reuse existing ones for additional communication channels.

Easily design and implement the self-service experiences your customers demand.

Get started With Flow

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