Help Center

France SMS messaging regulations and restrictions

Before you start sending SMS messages to France, please ensure that you understand the regulations around messaging in the country. All programs are required to be compliant with the applicable laws. Please contact our support team if you are unsure about any of these regulations.

 

Restriction   Description
DND exists No
Time restrictions

Yes

  • Marketing messages can only be sent Mon-Sat between 8 AM and 10 PM
  • Marketing messages sent outside of the restricted time will be queued and sent the following morning
  • Marketing messages sent on Sundays and public holidays will be blocked
  • Transactional traffic can be sent at any time
International vs local split No
Local traffic N/A
International traffic N/A
General content restrictions Transactional and promotional traffic must be sent via separate connections
Content registration required No
Opt-out instructions required Yes
Sender ID regulations

Dynamic alpha supported

Note: see the list of prohibited Sender IDs below

Sender ID documentation required N/A
Country supports MNP Yes

 Prohibited Sender IDs 

The following sender IDs are prohibited as of 14 Oct 2022 and using them may result in a fine. 

Apple GRDF INCO E LECLERC
APPLE CPF E Leclerc
APPLE SAV maformation BOUYGTEL
Apple.inc DemandeCPF FREE
AppleCare 3DSECURE Orange
AppleFR ALERTE ORANGE BANK
AppleiCloud BLOCAGE ORANGE FTTH
ApplePay BLOQUAGE ORANGE INFO
AppleStore FINANCE Orange pro
Google INFO ORANGE SA
NETFLIX
LABO ORANGE SAV
Netflixfr
LABORATOIRE ORANGE UI
NTFLX
TEST ORANGE UIPP
NetflixSMS
WEB SMS ORANGEBANK
BP Nord
CAF Orange-Bank
BPACA
CAF Région ORANGEFIBRE
BP PACA
CAF # ( Numéro département) ORANGEFTTH
BNP Paribas
DGCCRF OrangeGroup
BNP PARIBAS
DGFIP ORANGEINFO
BNPPARIBAS
DGFlP (l minuscule) OrangeMoney
Boursorama
dgfip OrangeSAV
Bred
FR-ALERT OrangeWi-Fi 
C EPARGNE
FR-AIERT ( i majuscule) RDV ORANGE
CA
Fr-Alert RDVORANGE
CR AGRICOLE
Fr-Aiert (i minuscule) SAV ORANGE
CDN GOUV.FR SAVORANGE
CIC GOUVFR Oranje
LCL GOUVINFO TECH ORANGE
CREDIT MUT 0UVFR 0range
CRED MUTUEL
GOUV 0ranje
LBP GOVVFR RED
LBP CREDIT
Pole emploi InfoSFR
SECURITELBP
POLE EMPLOI InterneSFR
SecuriteLBP 
URSSAF SFR
SECURITE LBP
Urssaf Paca INFO SFR BOX
La-Postale
Urssaf PACA Sosh
Securite LBP
Urssaf Tese AM.SANTE 
paypaI (i majuscule)
Chronopost AME.LI
PAYPAL
CHONOPOST AMELI
PaypaIFR
CHRONOPOST Ameli.fr
PaypaI-INFO
Chronopost- AMELISMS
PaypaISMS
CHRONOPOST* CarteVitale
PayPal
Chronoposte info Amelie
PayPal Fr
colissiimo Vitale
PayPal Fr
Colissiimo Secuvitale
PayPal Fran
COLISSIM0 AMELIINFO
PAYPALfr
Colissimo INFOAMELI
Pay-Pal
ColissimoLP AMELIINFO
SOGE
colis DHL AMELL
SO GENERALE
DHL SECU
EDF
Dhlexpress CMU
EDF EN
dhlexpress infoSante
EDF ENR
AMAZON VtaleCarte
EDFCORSE
Amazon FR Amelifr
EDFcoupure
Amazon.FR Sante
EDFDIRCOM INFOAMAZON ASSURANCE
EDFENR
InfoAmazon CM.SANTE
EDFimpaye
Darty CPAM ( numéro département)
EDFrelance
DARTY PAM CPAM ( région)
ENGIE
DARTY SAV CPAM.SMS
Engie
DARTY TULLE SIDEP
GRDF
DARTYCOGNAC
GrDF
DartyMenton
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