Chat self-service in banking
Enable effective and instant support within your customers’ preferred messaging channels. With this solution, they can enjoy 24/7 accessibility to their urgent banking matters and have a more reliable customer experience, all without the need of phone calls or help from a live agent.
Within a few clicks in chat, enable customers to:
Get real-time support and immediate responses to their questions.
Quickly report fraud or ID theft, along with the ability to turn their bank cards on or off.
Easily find nearby banks or ATMs.
Check their bank statements and balances.
Apply for credit cards, loans, and other banking services.
Account management in chat banking
Customers can seamlessly view, manage, and navigate through their account activities within chat. This removes the trouble of talking to agents or downloading additional apps — by having immediate access and control over their essential banking services, secure and easy account management is at their fingers.
Within a few clicks in chat, enable customers to:
View account balances.
Quickly retrieve bank statements and tax documents.
Stop payments on checks.
Add or change overdraft services.
Open new accounts.
Check card benefits.
Set up and manage direct deposits.
Transaction services in chat banking
Chat banking transaction services enable your bank to sell, distribute, and manage payments for digital goods and services within chat, ultimately increasing your company spend, customer engagement, and satisfaction.
Within a few clicks in chat, enable customers to:
Make instant, real-time payments within preferred messaging channels.
Immediately purchase mobile data and airtime, digital media subscriptions, and gift cards.
Manage digital products and payments.
Purchase goods and services from your bank and partners.
