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SMS, APPLE MESSAGES, AND WHATSAPP
In-Messaging Commerce for Airlines Pilot Program
SMS, APPLE MESSAGES, AND WHATSAPP
Deliver flight details and boarding pass
Give travelers the option of receiving their flight details and boarding pass within their messaging channel of choice. Domestic and international travelers will appreciate the convenience of having easy access to travel info without having to download or update a mobile app.
Add even more to your in-message commerce experience
Booking updates
Allow your customers to opt-in when they make their reservation to receive check-in notifications, flight status, gate changes, and seat upgrades.
Last minute deals
Reach out to your customers to promote last-minute special offers to visit their favorite destinations, including incentives to buy right then and there.
Abandoned bookings
Send customers a message reminding them that they still have a booking in their cart. Provide a secure link to complete their purchase.
Customer satisfaction
Get timely feedback from guests about their flight. At arrival, send a message with a short survey to gather insights and ratings from your customers.
Messaging and Chat Use Case Guide for Travel
Messaging and Chat Use Case Guide for Travel
Travel brands like yours are faced with many obstacles and challenges. Luckily, more than 83% of the globe’s population owns a smartphone – the solution to your problems is literally in the palm of your hand.