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SMS for Retail Pilot Program
Add SMS as an option to your contact us or support page
The last thing anyone wants to do is leave a voicemail or send an email when they need help. Let them send a text instead! SMS feels more real-time, and with prebuilt automated responses, your customers will have a far better experience than what they get with voicemail or email.
Add even more value with SMS
Order updates
Allow your customers to opt-in at checkout, and send them order and payment confirmation, tracking information, and delivery status, all through SMS.
Promotions
When a new product becomes available, or a product comes back in stock, send a text message to your customers with incentives to purchase.
Cart reactivation
Send customers a text reminding them that they still have items in their cart. Provide a secure link to pay with discount and complete their purchase.
Loyalty programs
Introduce and onboard customers to your loyalty program with a text message that contains a link sign-up and redeem a welcome offer.
Messaging and Chat Use Case Guide for Retail
Messaging and Chat Use Case Guide for Retail
Discover the benefits of better engagement and explore the essentials of a successful retail and ecommerce customer journey in this retail use case guide.