Webinar Presenter

Insider’s guide: Attracting banking customers and winning them with chat

Your customer’s banking experience with chat commerce

For many of us, time is our most precious commodity. Do you want to save your customers time? Want to give them convenience and easy payment services that help them take care of their banking needs anytime, anywhere? Transform
your bank today. Engage and service your customers in chat and deliver a fast, secure, efficient experience.

Today’s customers, particularly younger customers, are mobile-first. Many are mobile-always.

  • Chat is built for speed and convenience.
  • Chat provides frictionless access to your banks’ products and services.
  • Chat enables your bank to effectively deploy your CRM and AI investments in a fully-automated, personalized experience available 24/7.

Imagine your bank as a contact in your customers’ mobile address book. Imagine engaging with customers in as friendly, conversational, and contextual manner as they engage with their friends and family. Chat commerce makes
this possible—all while saving costs at the same time.

Webinar Presenters

Tiffani Montez

Retail Banking Senior Analyst at Aite Group

Tiffani Montez is a Retail Banking Senior Analyst at Aite Group with deep experience in global financial services and strategic planning, strategic execution, and consumer experience design. She covers digital channel interactions, marketing analytics, artificial intelligence, chatbots, and financial wellness

Andreas Suma

Senior Vice President at Clickatell

Andreas Suma is Senior Vice President at Clickatell. A global, performance-driven executive with extensive background in financial services and technology, he leads the Americas organization to transform how consumers engage and pay in the emerging post-app, 24/7 digital environment.

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