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Automated Messaging

Live Agent Messaging

Payments in Messaging

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Cater to your guests' ever-changing needs with personalization and automation and watch your sales and customer engagement soar. From flight details, booking options, cancelations, upgrades, hotels, and more, scalability is at your fingertips. Make your customers feel at home, even when they’re not, with the power of real-time business messaging and payments.

BOOKING UPDATES

Keep customers informed

Allow your customers to opt-in at checkout, and send them booking confirmation, and Day of Ops messaging, such as check-in notifications, digital boarding passes, flight status updates, gate changes, baggage pickup, seat upgrades, etc.

TRAVEL DESK

Automated customer interactions

Use a travel chatbot to quickly respond to your customers when they text your business, scan a QR code, or click a button on your website or app.

ABANDONED BOOKINGS

Reactivate stalled purchases

Send customers a message reminding them that they still have items in their cart. Present a link to pay and incentivize them to complete their purchase.

LAST MINUTE DEALS

Engage with relevant promotions

Reach out to your customers and allow them to take advantage of last-minute special offers to their favorite destinations, including incentives to buy right there and then.

CUSTOMER SATISFACTION

Increase revenue, reduce costs

Determine how well your products or services meet customer expectations. One of the most important indicators of purchase intentions and customer loyalty, establishing customer satisfaction helps predict business growth and revenue, while preventing customer churn.

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Personalization

Push the boundaries of global commerce by leveraging personalized messaging interactions, a convenient buyer journey, and the power of immersive shopping experiences. Add a personal touch and watch your customer engagement, loyalty, and relationships skyrocket.

Automation

Put your product information, order notifications, chat purchasing experiences, and payments on autopilot without compromising superior customer service. Make customer interactions go further with proactive communications and automation.

Contact-Free Payments

Make it easier to seal the deal for your customers with convenient in-chat purchasing, instant customer support for product information, curbside pick-ups, and secure, real-time transactions. Take advantage of contactless commerce and never let a sale slip away again.

Revolutionizing Hotel Payments

Self-Service and Assisted Agents

Boost your sales and engagement while relieving your agents with the force of high-quality, automated service within chat. This allows your team to reduce repetitive inquiries, optimize their focus on revenue-boosting strategies, and scale your business better than ever before.

Demo Center

See Clickatell in action

Discover how Clickatell can empower your brand to connect, engage, and transact with customers.

Take a Tour Schedule a Demo

Choose the best tool for the message TEST

TEST Send and receive SMSes for quick customer support, communications, promotional marketing, or two-factor authentication notifications.

Messaging-Specific APIs

SMS-enable any application, website or system and facilitate international one- or two-way messaging with an easy one-step integration process.

Campaign Manager

Create one- or two-way bulk SMS campaigns within minutes, with no coding or developers required, a free application and you only pay for the messages you send.
Find out more

Clickatell’s SMS Gateway

For secure, reliable, and fast bulk SMS messaging. Our hosted specialized SMS Gateway lets you cost-effectively connect to your customers at scale.

Find out more

Simplify

Communicate and engage with your customers in the way they prefer.
Conveniently and efficiently support customer inquiries faster via live agents.

platform packages

From bulk SMS to full commerce experiences, choose the plan that fits your needs

Connect Lite

Send outgoing messages to customers on a DIY, pay as you go messaging platform.

Try for free

Connect

Send outgoing messages to large groups of customers, reliably, quickly and at scale.

Contact Sales

Interact

Engage with customers using conversational messaging to improve CX.

Contact Sales

Transact

Monetize messaging channels with rich payment acceptance functionality.

Contact Sales

A comprehensive set of messaging use cases are available, designed for your industry and business needs

Account notifications

2FA notifications

Delivery notifications

Marketing campaigns

Customer care engagement

Fraud alert messaging

Polling and surveys

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Scalable, secure, and compliant messaging.

The world is waiting to hear from you. So why not start the conversation with the help of Clickatell – the world’s first SMS gateway provider, with our bulk SMS service? Deploy compliant and reliable mass text messages to United States numbers through our integrated SMS API platform today.

Create a Free Account

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Leverage our secure global network

Take advantage of our secure global network to reliably send SMS messages to your customers.

Integration is easy

Our cloud-hosted, user-friendly portal and wizard-driven code generation make integration into your systems easy.

Reliable messaging, delivered instantly

Send high message volumes delivered to your customers wherever they are, reliably and on time.

100% private

Ensure that conversations between your business and customers remain private with default end-to-end encryption.

Customer experience starts with two-way messaging

SMS-enable any application, be it a website or system, and facilitate international two-way messaging with an easy integration process.

Setup is simple

With over 20 years of experience, our expert team will guide you through the process step‑by‑step.

Create a free account and start the registration process.

Create a Free Account

It’s important that your EIN, Legal Name, and Address matches your registered records at the State and Federal level.

Now that your brand has been approved, it’s time to register your campaign. For now, you only need to create at least one campaign. You can register more at a later stage.

After your campaign is approved, you need to purchase a new US Long Number.

Once your number purchase is a success, you’re now ready to begin sending SMSes to all your customers.

Why switch to 10DLC A2P messaging with Clickatell?

10DLC is an iteration of A2P business text messaging that aims to provide an improved communication experience overall. Here are some of its benefits:

Improved deliverability and customer experience

Provide a better user experience than ever before by creating text flows that lead to the customer’s desired outcome. Respond reliably to their queries – on time, all the time.

Higher volume and throughput rates

Take advantage of higher open rates that SMS messages receive. Send out high messaging volumes at scale, without encountering unnecessary spam blocks.

Text the world from a recognized local area code

Register for a 10DLC number for A2P messaging and widen your communication reach from your doorstep to the entire globe if need be.

Read about us in the press

Innovative mobile experiences empower brands to connect, interact, and transact with customers. We make those experiences possible.

Press and Media Job Openings

Leadership

Our Executive Team

Pieter de Villiers

Chief Executive Officer and Co-Founder

Pieter de Villiers is a South African born, Silicon Valley experienced entrepreneur, and angel investor with a passion for Chat Commerce and the empowerment of people. Pieter is also one of the youngest mobile industry veterans with over 21-years’ experience in global telecoms, mobile messaging, and mobile payments backed by top-tier Silicon Valley VC firm Sequoia Capital. Pieter spent nearly 10 years in San Francisco where he successfully grew Clickatell into a multi-million-dollar company operating across multiple continents. Pieter has been recognized for his leadership and achievement in the mobile industry by many industry organizations including Endeavor and Global Technology Business that named him as one of the “top 40 under 40” executives who will likely “run the telecoms industry in 2020.” Along with his work with Clickatell and the mobile industry, Pieter actively works to promote and empower entrepreneurs in Africa in digital skills training in South Africa serving as chairman of SiMODiSA.org, a public benefit, not-for-profit organization based in South Africa and Africa.

Jeppe Dorff

Chief Product and Technology Officer

Jeppe Dorff, a native of Denmark, has a wealth of global perspective with a career spanning most continents and many individual mobile payments and mobile banking deployments. Jeppe oversees Clickatell’s global footprint by delivering the company’s Chat Commerce Platform solutions to over 10,000 customers, many of which are Fortune 500 companies and leading global brands activating their own digital commerce transformations. Prior to joining Clickatell, Jeppe served in multiple executive roles including vice president of Transaction Services at Rogers Communications, vice president, Product, Strategy and Innovation with Mobile Money Ventures (a CitiGroup and SK Telecom joint venture), head of product development at EnStream (a Rogers, Bell, and TELUS joint venture). He was also the founder and chief technology officer of Secure Wireless Transfers where he developed the award-winning KushCash platform, one of the first mobile payment deployments in North America.

Jennifer Shambroom

Chief Marketing Officer

Jennifer Shambroom is a highly accomplished senior marketing executive with a 20-year track record of success achieving growth objectives within start-up, turnaround, and rapid-growth environments. Jennifer is also a veteran of the mobile ecosystem boasting 16 years of mobile app experience. Jennifer’s marketing leadership contributed to 10 funding events, the sale of five software companies, and the acquisition of several more. Jennifer has been recognized for her leadership and achievements as Executive of the Year; Marketing Executive of the Year; Shortlist for Most Innovative Woman in Marketing, Advertising and Public Relations; 50 Women to Know in Martech; and Mobile Women to Watch.

Zan Chivell

Chief Human Resources Officer

Zan Chivell is an accomplished HR leader with a career having spanned various roles and portfolios, extending across a range of industries. Most notably she has worked in technology, payments, e-commerce, and retail. Throughout her career, she served on several leadership teams and executive committees of innovative and performing global businesses, with focus on high growth and scaling up. While working in South Africa and London, she managed HR programs at global enterprises expanding into new territories. She has served on various M&A and investment project teams, leading the People agenda. She was HR executive at RCS a division of BNP Paribas in Cape Town, head of talent acquisition at Boden in London, and senior HR manager at The Foschini Group based in Cape Town. Her passion is to create a working environment where top talent wants to be.

Let's punch a hole in the universe together

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Transforming customer experience for forward-thinking global brands

"The Clickatell offering provides an easy, secure, and convenient way of giving users control over their accounts through WhatsApp, a platform they already have an affinity for."

Jacqui O’Sullivan, Executive for Corporate Affairs at MTN SA

"We are constantly seeking new ways and opportunities to meet customers at their preferred touch points and we understand our customers are actively engaged on WhatsApp."

Chuma Ezirim, Group Head, E-Business at First Bank of Nigeria Limited

"Delivering banking on WhatsApp for instant messaging is desirous by our customers who want a reliable, convenient, and safe medium to perform basic banking transactions on their mobile devices."

Oladipo Alabede, Group Head of Digital Banking at Sterling Bank

"By providing Clickatell’s dedicated Chat Desk, we can deliver a service that is more personalized than ever before – right where our clients are already communicating. A service that is not only simple, but also secure."

Shaun Kotwal, Head of Standard Bank Wealth and Investment, South Africa

"Customers will now access the information they want, when they want it, without having to endure a lengthy phone call or escalate potential queries."

Kerry Ho, Head of Digital Marketing at Makro