Welcome to Clickatell

The Global Leader in Chat Commerce

With more than 20 years of innovation. From messaging to customer engagement to chat, Clickatell gives consumers the power to transact with brands anytime, anywhere.

Global leader in chat commerce.

Deliver a complete omnichannel shopping experience

Clickatell enables you to create an omnichannel retail experience that delivers bottom-line value. From simple SMS to advanced messaging across chat apps such as WhatsApp, our platform provides a complete commerce solution.

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Automate customer interactions

Use a retail chatbot to quickly respond to your customers when they text your business, scan a QR code, or click a button on your website or app.

Automate customer interactions

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Intuitive, user-friendly customer service

Transform your customer experience. Send and receive rich text messages, images, video, and popular document formats.

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We lead the transformation of digital commerce and customer engagement through mobile.

As a leading provider of chat commerce for global banks and telecommunications companies, we give global consumer brands the power to reach over 90 percent of the world’s population through mobile messaging and chat.

We help brands stay relevant in a changing digital world with mobile engagement and payments on the world’s leading social chat platforms. Our deployments show positive ROI in as little as 12 months.

With 20 years of experience as a global SMS provider, Clickatell’s communication and engagement capabilities have been assisting business to stay in touch with their clients

"Clickatell takes the guesswork out of our business and lets me focus on creating meaningful interactions with our consumers."

Brendan P,  Webstacks
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Second Test,  Accenture
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"Clickatell takes the guesswork out of our business and lets me focus on creating meaningful interactions with our consumers."

Brendan P,  Webstacks
play video

"Lorem ipsum dolor sit amet consectetur adipisicing elit. Illo quaerat possimus, temporibus voluptates adipisci aliquid dolorem eveniet impedit consequuntur unde!"

Second Test,  Accenture
play video

"Clickatell takes the guesswork out of our business and lets me focus on creating meaningful interactions with our consumers."

Brendan P,  Webstacks
play video

"Lorem ipsum dolor sit amet consectetur adipisicing elit. Illo quaerat possimus, temporibus voluptates adipisci aliquid dolorem eveniet impedit consequuntur unde!"

Second Test,  Accenture
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Drive more revenue with Chat Commerce

Create personalized interactions with your customers at scale. Engage with your customers through messaging, automation, live agent interactions and payments, all through one unified experience.

Clickatell - Product UI
We lead the transformation of digital commerce and customer engagement through mobile.
As a leading provider of chat commerce for global banks and telecommunications companies, we give global consumer brands the power to reach over 90 percent of the world’s population through mobile messaging and chat.
Enhance customer experience and build loyalty.
Realize the convenience of Chat Commerce, enabling your company to drive additional consumer touch points, establish impactful relationships with your clients, and facilitate seamless transactions that provide tremendous value for all.
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Interact with customers where they are

Chat apps and text messaging are used every day by everyone.

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Enhance convenient service and support

Be there when your customer needs you.

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Build customer trust

We’ll help you get there. Drive up your NPS score.

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Enable Chat Commerce

Financial transactions can happen right in the chat.

Proven chat banking provider on WhatsApp.

We created the world’s first chat banking solution—and today have numerous clients offering chat banking services to their customers. Fast to implement, Clickatell’s pre-configured chat banking solution automates banking activities for mobile users on WhatsApp.

Built for the needs of modern banking.

Fraud detection

Queuing and routing

Workflow creation

Transaction and payment acceptance

Chat channel access

Digital distribution of products

Enhance customer experience and build loyalty.

Interact with customers where they are—within chat apps

Interact with customers where they are—within chat apps

Enhance convenient service and support

Enhance convenient service and support

Build your customer trust and drive up your NPS score

Build your customer trust and drive up your NPS score

Enable chat commerce: financial transactions in chat

Enable chat commerce: financial transactions in chat

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Personalized retail solutions for improved sales and engagement.

Personalization

Push the boundaries of global commerce by leveraging personalized messaging interactions, a convenient buyer journey, and the power of immersive shopping experiences. Add a personal touch and watch your customer engagement, loyalty, and relationships skyrocket.

Retail solutions with automated messaging for improved sales and engagement.

Automation

Put your product information, order notifications, chat purchasing experiences, and payments on autopilot without compromising superior customer service. Make customer interactions go further with proactive communications and automation.​​

Clickatell's retail solutions allow for contact-free payments.

Contact-Free Payments

Make it easier to seal the deal for your customers with convenient in-chat purchasing, instant customer support for product information, curbside pick-ups, and secure, real-time transactions. Take advantage of contactless commerce and never let a sale slip away again.

Retail solutions with self-service and assisted agents for improved sales and engagement.

Self-Service and Assisted Agents

Boost your sales and engagement while relieving your agents with the force of high-quality, automated service within chat. This allows your team to reduce repetitive inquiries, optimize their focus on revenue-boosting strategies, and scale your business better than ever before.

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More to Explore

See how to best approach this powerful medium for engaging and transacting with mobile-first customers.

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Engage. Enable. Delight. Repeat.

Put your bank in the chat apps your customers love, like WhatsApp. With chat banking, customers get their digital banking customer support, account management, and bill payment services from within chat.

Anytime, Anywhere

Anytime, Anywhere

Empower customers with mobile-first and mobile-always experiences.

Lower Costs

Lower Costs

Use menu-based automation to accelerate tasks and reduce friction for customers.

Increase Revenue

Increase Revenue

Enable partner offerings, such as digital goods, to become available in chat apps.

Improve Engagement

Improve Engagement

Instantly interact with your customers in the way they prefer.

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As easy as Hi. Buy. Bye.

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Great customer experience is a win for businesses and customers. A business’s ability to connect and transact directly on a messaging platform adds great value for both customers and brands. 15000+ clients and 1750 organizations trust Clickatell worldwide.

RETAIL

Drive customer ​engagement and ​accelerate sales​

Reach your customers with a more ​convenient shopping experience,​ all within the messaging channels they ​use every day.​

Clickatell - Chat 2 Pay

Retail

Go from Hi to Buy

Build meaningful, profitable customer connections through messaging channels.

Go from Hi to Buy

Join the Chat Commerce revolution today!

Clickatell

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Choose the best tool for the message TEST

TEST Send and receive SMSes for quick customer support, communications, promotional marketing, or two-factor authentication notifications.

Messaging-Specific APIs

SMS-enable any application, website or system and facilitate international one- or two-way messaging with an easy one-step integration process.

Campaign Manager

Create one- or two-way bulk SMS campaigns within minutes, with no coding or developers required, a free application and you only pay for the messages you send.
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Clickatell’s SMS Gateway

For secure, reliable, and fast bulk SMS messaging. Our hosted specialized SMS Gateway lets you cost-effectively connect to your customers at scale.
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Simplify

  • Communicate and engage with your customers in the way they prefer.

  • Conveniently and efficiently support customer inquiries faster via live agents.