{"componentChunkName":"component---src-templates-help-center-subtopic-js","path":"/help-center/whatsapp/business-accounts-profiles/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-122459512","slug":"can-i-add-multiple-whatsapp-business-accounts","indexable":true,"question":"Can I add multiple WhatsApp Business accounts?","body":{"blocks":[{"id":"cRPW_hzWTIqgUVrB0gT-Jg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, you can. However, you can only create a single WhatsApp Business account at a time. 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For every new Business Profile, you have to go through the same application process."}]},{"item":"cRPW_hzWTIqgUVrB0gT-Jg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/how-do-i-apply-for-a-whatsapp-business-account-for-my-business/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a WhatsApp business account for my business?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/add-and-manage-whatsapp-business-profiles","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Add & manage WhatsApp Business profiles"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/what-does-whatsapp-business-verification-entail/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What does WhatsApp Business Verification entail?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","seo":null}},{"id":"DatoCmsTemplateHelpCenter-NeYMtb43RF-Ap4T8IFBD3Q","slug":"can-i-set-up-a-test-number-in-whatsapp-business-api","indexable":true,"question":"Can I set up a test number in WhatsApp Business API?","body":{"blocks":[{"id":"AYCC1feAQcm2uXnmZNsdeA","model":{"apiKey":"image"}},{"id":"XkqZIRWMT2aZKd4DA81RlA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To "},{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/test-your-integration","type":"link","children":[{"type":"span","value":"test"}]},{"type":"span","value":" messages and functionality, WhatsApp Business clients can claim up to two 555 business phone numbers. These numbers behave the same way as standard business phone numbers (subject to pricing rules, impacted by quality ratings, etc.), but must have their display names approved before they can be used to send messages. In addition, 555 numbers:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Have a US country calling code (+1)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Are verified automatically."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Cannot be migrated to another WhatsApp Business account, or used outside of the WhatsApp Business platform."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"If  you are eligible for 555 numbers, the "},{"url":"https://developers.facebook.com/docs/whatsapp/embedded-signup/default-flow#phone-number-addition-screen","type":"link","children":[{"type":"span","value":"phone number addition screen"}]},{"type":"span","value":" will automatically give you the option to choose a 555 number:"}]},{"item":"AYCC1feAQcm2uXnmZNsdeA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"XkqZIRWMT2aZKd4DA81RlA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","seo":null}},{"id":"DatoCmsTemplateHelpCenter-122459924","slug":"remove-messaging-limits-whatsapp-account/","indexable":true,"question":"How can I remove messaging limits from my WhatsApp account?","body":{"blocks":[{"id":"EhxcmhflS8C2Akv1VPxp8w","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Businesses must initiate "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/what-does-whatsapp-business-verification-entail/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Business Verification (BV)"}]},{"type":"span","value":" when they are ready to scale business-initiated conversations, add additional phone numbers, or request to become an "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/how-do-i-acquire-a-verified-green-tick-for-my-whatsapp-business-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Official Business Account"}]},{"type":"span","value":" (OBA)."}]},{"type":"paragraph","children":[{"type":"span","value":"Once approved, businesses can send business-initiated conversations to 1K unique customers and increase based on these "},{"url":"https://developers.facebook.com/docs/whatsapp/api/rate-limits#messaging","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"messaging limits upgrade requirements"}]},{"type":"span","value":"."}]},{"item":"EhxcmhflS8C2Akv1VPxp8w","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Find out more in Meta's documentation:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/messaging-limits","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Messaging Limits"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/development/release/business-verification","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Business Verification"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","seo":null}},{"id":"DatoCmsTemplateHelpCenter-62324991","slug":"business-validate-phone-number-enabled-whatsapp","indexable":true,"question":"How can my business validate whether a phone number is enabled as a WhatsApp user?","body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell does not currently offer an API to check whether a phone number is WhatsApp-enabled. 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Official Business Account"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"If WhatsApp has verified that an authentic, notable brand owns the account, it gets the status of an Official Business Account. 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"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Have set up "},{"url":"https://developers.facebook.com/docs/whatsapp/on-premises/reference/settings/two-step-verification","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"2FA"}]},{"type":"span","value":" (2-step verification)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Have an approved display name."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"GHzLoY8gQxaZIW3qyvEQ2Q","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","marks":["strong"],"value":"Steps to apply for an official business account"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Access WhatsApp Manager from "},{"url":"https://business.facebook.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Meta Business Manager"}]},{"type":"span","value":". "}]}]}]},{"item":"xc6gm9BxRfaDgQHi_3lBNg","type":"block"},{"item":"Uxm4FEGaQCC5sh7_oFXKAw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"2. Under the "},{"type":"span","marks":["emphasis"],"value":"Overview "},{"type":"span","value":"section, select the phone number for which you want to request the official business account."}]},{"type":"paragraph","children":[{"type":"span","value":"3. Click the "},{"type":"span","marks":["emphasis"],"value":"Submit Request "},{"type":"span","value":"button and complete the required information as requested."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You can submit up to five supporting links. The links must be from renowned publications (e.g., Economic Times, Wall Street Journal, Reuters, Wikipedia, Business Insider) to show that the business is notable."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Fields like country(s) of operation, parent business, and primary language help WhatsApp to further understand your brand and eligibility."}]}]}]},{"item":"SYIfP2t4Q7u4XSmr3FIqPQ","type":"block"},{"item":"FucAYJO8R4eNLLrbTvic6w","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Once WhatsApp has reviewed your request, you will receive a notification informing you whether your account has been granted OBA. 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"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Please note:"},{"type":"span","marks":["emphasis"],"value":" "},{"type":"span","marks":["strong","emphasis"],"value":"WhatsApp does not share all their criteria for approval of this request and we cannot guarantee approval for our customers."}]},{"type":"paragraph","children":[{"type":"span","value":"To be considered for an official business account, WhatsApp requests that at least the following information must be submitted as part of the Support ticket:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Facebook Business verification check: Provide a screenshot showing your verified "},{"type":"span","marks":["emphasis"],"value":"Facebook"},{"type":"span","value":" account status."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Business Facebook Page URL."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Business website."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Business name in languages other than English (if any)."}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","seo":null}},{"id":"DatoCmsTemplateHelpCenter-62305866","slug":"apply-whatsapp-business-account/","indexable":true,"question":"How do I apply for a WhatsApp Business account for my business?","body":{"blocks":[{"id":"LCvg88MZSH-pwOLYIJfBUQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If you are on one of our "},{"url":"https://www.clickatell.com/packages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"paid packages"}]},{"type":"span","value":" you'll get access to WhatsApp as a channel on your Clickatell account. 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"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/create-a-whatsapp-business-account#complete-the-sign-up-journey-in-facebook-business-manager","type":"link","children":[{"type":"span","value":"Complete the sign-up journey in Facebook Business Manager."}]}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Follow the prompts and complete the setup wizard. 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"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/create-a-whatsapp-business-account#link-your-api","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Link your API."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/create-a-whatsapp-business-account#view-and-test-your-integration","type":"link","children":[{"type":"span","value":"View & test your integration."}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"The embedded signup flow only works in web browsers and does not work on mobile devices or mobile browsers. "}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"Note:"},{"type":"span","marks":["emphasis"],"value":" "},{"type":"span","marks":["emphasis","strong"],"value":"As a registered BSP (Business Solution Provider), Clickatell assists you with the application, but we do not have control over the approval of your application."}]},{"item":"LCvg88MZSH-pwOLYIJfBUQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/requirements-approved-whatsapp-business-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the eligibility requirements for a WhatsApp Business 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network."}]},{"type":"paragraph","children":[{"type":"span","value":"The following industries and types of content are "},{"type":"span","marks":["strong"],"value":"not"},{"type":"span","value":" allowed on the WhatsApp network:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Independent software vendors"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Software services"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Real cash gaming (gambling)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Adult content"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Alcohol/tobacco/drug-related products (including pharmaceuticals)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Weapons"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Healthcare products/supplements"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Other categories not conforming to WhatsApp or Facebook's commerce and community standards"}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://www.whatsapp.com/legal/commerce-policy/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp Commerce Policy"}]},{"type":"span","value":" provides a complete list of what is allowed and supported on the network. When you apply to use WhatsApp for your business, you agree o adhere to this policy."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":6,"children":[{"type":"span","value":"Implementation capability"}]},{"type":"paragraph","children":[{"type":"span","value":"Once approved by WhatsApp, you will need the development resources to integrate your application with Clickatell’s multi-channel One API in order to send and receive WhatsApp messages. Find out more about how One API works and the technical capabilities required "},{"url":"https://docs.clickatell.com/channels/one-api/one-api-reference/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"here"}]},{"type":"span","value":"."}]},{"type":"heading","level":6,"children":[{"type":"span","value":"Information you'll need to provide during the application process"}]},{"type":"paragraph","children":[{"type":"span","value":"When you’re applying to use Clickatell's WhatsApp solution, you’ll need to provide information that you can prepare beforehand in order to speed up the process."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Company name and valid website URL:"},{"type":"span","value":" Your website should provide a clear description of your business and products. Facebook page URLs are not accepted."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Industry and product/service details:"},{"type":"span","value":" A description of how you’ll be using the business solution and what industry your business operates in."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Facebook Business Manager ID: "},{"type":"span","value":"Your Business Manager account will be used by WhatsApp to identify your business and to associate your phone numbers with your business. "},{"url":"/faqs/answer/need-provide-facebook-business-id-use-whatsapp-business-api/","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Here’s"}]},{"type":"span","value":" how you can find your Facebook Business Manager ID or create a new one if you don’t have a Facebook Business Manager account yet."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Company headquarters location: "},{"type":"span","value":"Select the country where your business' headquarters is situated."}]}]}]},{"item":"BN6T3v2BTg6oOKFHAhHZfg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/what-are-the-prerequisites-for-a-whatsapp-business-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the prerequisites for a WhatsApp Business account?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/what-does-whatsapp-business-verification-entail/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What does WhatsApp Business Verification entail?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/how-do-i-apply-for-a-whatsapp-business-account-for-my-business/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a WhatsApp Business account for my business?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/can-i-add-multiple-whatsapp-business-accounts/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I add multiple WhatsApp Business accounts?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","seo":null}},{"id":"DatoCmsTemplateHelpCenter-122778756","slug":"prerequisites-whatsapp-business-account/","indexable":true,"question":"What are the prerequisites for a WhatsApp Business account?","body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You need the following to apply for a WhatsApp Business account:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Facebook Business Account "},{"type":"span","value":"(you can also create one during the "},{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/create-a-whatsapp-business-account","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp sign-up process"}]},{"type":"span","value":")"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Phone Number"},{"type":"span","value":" to register (this number should not be linked to a WhatsApp account yet)"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You'll require access to this number to receive an SMS/voice call for verification."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Also see "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/which-phone-number-and-display-name-should-a-business-sign-up-with/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"these guidelines."}]}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Business Display Name "},{"type":"span","value":"(it should have a clear relationship with the Business)"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Also see "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/which-phone-number-and-display-name-should-a-business-sign-up-with/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"these guidelines."}]}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Keep the following ready:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Legal company name"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Business phone number & website"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Business email address "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Country, city, state/province/region"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Corporate street address"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Business category"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Business description"}]}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Also familiarize yourself with the WhatsApp Business "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/requirements-approved-whatsapp-business-account/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"eligibility requirements"}]},{"type":"span","value":" before completing the application."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note: Although Clickatell assists you with the application, we do not have control over the approval of your application."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","seo":null}},{"id":"DatoCmsTemplateHelpCenter-122460426","slug":"what-does-whatsapp-business-verification-entail","indexable":true,"question":"What does WhatsApp Business Verification 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Business verification is a "},{"type":"span","marks":["strong"],"value":"prerequisite "},{"type":"span","value":"to becoming an official business account."}]},{"type":"paragraph","children":[{"type":"span","value":"Until you are "},{"url":"https://www.facebook.com/business/help/1095661473946872?id=180505742745347","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"business verified"}]},{"type":"span","value":", you are limited to the following:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Adding "},{"type":"span","marks":["strong"],"value":"2 "},{"type":"span","value":"numbers to your WhatsApp account."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Sending business-initiated message templates to "},{"type":"span","marks":["strong"],"value":"250 "},{"type":"span","value":"unique recipients per 24-hour period."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Unlimited user-initiated messages."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"Once your business is verified successfully, these limitations are lifted. "}]},{"item":"Us-QlRM0SNiKlqQTmh3VfA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn how to verify your business account:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/get-business-verified","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp User Guide"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.facebook.com/business/help/2058515294227817?id=180505742745347","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Meta help material"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","seo":null}},{"id":"DatoCmsTemplateHelpCenter-HJWLV6iWSw-TRV7QbNMDLg","slug":"quality-rating-whatsapp-business-number/","indexable":true,"question":"What does the quality rating of my WhatsApp Business phone number mean? ","body":{"blocks":[{"id":"I3RA0JlWRVKvAvKjc0e-3g","model":{"apiKey":"image"}},{"id":"HXuLPM3IRmyEhvppJcgooA","model":{"apiKey":"image"}},{"id":"NwIhlk1_Re2AdxPcnXPLEA","model":{"apiKey":"image"}},{"id":"BPLPwFpWR36ZKdxNkYjOZg","model":{"apiKey":"image"}},{"id":"RyzihxrcQ3uE7HV-cAIc5w","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The quality rating of your WhatsApp Business phone number is based on feedback from your customers on the messages that they’ve received over the past seven days. Feedback includes things like recent blocks of your phone number and other reporting issues. "}]},{"type":"paragraph","children":[{"type":"span","value":"To see the quality rating of your phone numbers, go to your "},{"type":"span","marks":["emphasis"],"value":"WhatsApp Manager -> Account Tools -> Phone numbers"},{"type":"span","value":". Your phone numbers are listed with one of the following statuses:  "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Green: "},{"type":"span","value":"High quality "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Yellow:"},{"type":"span","value":" Medium quality "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Red: "},{"type":"span","value":"Low quality "}]}]}]},{"item":"I3RA0JlWRVKvAvKjc0e-3g","type":"block"},{"item":"HXuLPM3IRmyEhvppJcgooA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"The quality of your phone number will impact the "},{"url":"https://developers.facebook.com/docs/whatsapp/messaging-limits#status","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"status"}]},{"type":"span","value":" of your account which in turn can impact the messaging limits imposed on your account. "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A "},{"type":"span","marks":["strong"],"value":"Flagged"},{"type":"span","value":" status occurs when the quality rating reaches a low state. If the message quality improves to a high or medium state and maintains this for 7 days, your status will return to "},{"type":"span","marks":["strong"],"value":"Connected"},{"type":"span","value":". If the quality rating doesn't improve, your status will still return to Connected, but you'll be placed in a lower messaging limit tier.  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A "},{"type":"span","marks":["strong"],"value":"Restricted"},{"type":"span","value":" status occurs when you reach your messaging limit. During a Restricted phase, you can't send any notification messages until the 24-hour window is reset. You can still respond to any messages that customers initiate. "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"When a customer blocks your business, they can select a block reason, including "},{"type":"span","marks":["strong"],"value":"No longer needed"},{"type":"span","value":", "},{"type":"span","marks":["strong"],"value":"Didn’t sign up"},{"type":"span","value":", "},{"type":"span","marks":["strong"],"value":"Spam"},{"type":"span","value":", "},{"type":"span","marks":["strong"],"value":"Offensive messages,"},{"type":"span","value":" or "},{"type":"span","marks":["strong"],"value":"No reason"},{"type":"span","value":". "}]},{"type":"paragraph","children":[{"type":"span","value":"If your quality rating is medium or low, you can hover over the rating in the WhatsApp Manager to view insights into the reasons for blocking, if they're available. This can help you understand why customers would block your number and assist you in avoiding sending low-quality templates and risking more customers blocking your phone number. "}]},{"type":"paragraph","children":[{"type":"span","value":"You can also see the quality rating and your current volume limit in the Clickatell Portal on the WhatsApp Profile Details page:"}]},{"item":"NwIhlk1_Re2AdxPcnXPLEA","type":"block"},{"item":"BPLPwFpWR36ZKdxNkYjOZg","type":"block"},{"type":"heading","level":4,"children":[{"type":"span","value":"Maintaining High Quality"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Make sure messages follow the "},{"url":"https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.whatsapp.com%2Flegal%2Fbusiness-policy%2F%3Ffbclid%3DIwAR08_9FNzlyMbb4OZ6hIUNWCz6XRF3LRy8X-r3K-DH7uCTTpGuZCKE0cnws&h=AT3r2GA1rgCJ_vk08wsBffMmArhb9GAA2dGq3LSlbtO6TeJu4xW4zpl1zELsdhoNfcNwwerZChwLdvNgN7SkPFdsE0dUfGafBImTzxEDwMExbvpN3jh5oZAa4-cmYskOYE0","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp Business Policy"}]},{"type":"span","value":" and "},{"url":"https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.whatsapp.com%2Flegal%2Fcommerce-policy%2F%3Ffbclid%3DIwAR2SaXJj_jPH-_3Xmts3P_H6VlASmdHDkwgejuFSZAMFrk_9WWJjF8MMvdA&h=AT0MU1AIh-Il-n04fpKsBs1-o624l0iUOqpgtop9UGuxG1A-XKphmEz2qxgJHBuLqmizmmLBA74pY1ZxQcVxqIqMaY1lFV4FXxXoQZMb1FfM4ri20Le-ZmE8y9BN8UdMeOM","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Commerce Policy"}]},{"type":"span","value":". "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Only send messages to users who have opted into receiving messages from your business. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Make the messages highly personalized and useful to users. Avoid sending open-ended welcome or introductory messages. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Be mindful of messaging frequency - avoid sending customers too many messages a day. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Be thoughtful of informational messages, optimizing for content and length. "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"RyzihxrcQ3uE7HV-cAIc5w","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"L"},{"type":"span","marks":["strong","emphasis"],"value":"earn more: "},{"type":"span","marks":["emphasis"],"value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.facebook.com/business/help/896873687365001","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Phone Number Quality"}]},{"type":"span","value":"  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/messaging-limits#status","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Messaging Limits"}]},{"type":"span","value":" "}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","seo":null}},{"id":"DatoCmsTemplateHelpCenter-122459456","slug":"number-and-display-name-sign-up/","indexable":true,"question":"Which phone number and display name should a business sign up with?","body":{"blocks":[{"id":"P1hs4qldTReG543ft5SkGQ","model":{"apiKey":"image"}},{"id":"C8Bb7h9RRRW9y-olLGSlAg","model":{"apiKey":"image"}},{"id":"ABh95afLRVKtADv0X6OGDg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"We recommend that a business signs up with the phone number and display name they want to use with the WhatsApp Business Platform and that they want to share with their customers. "}]},{"type":"paragraph","children":[{"type":"span","value":"We strongly discourage signing up with a test or personal phone number or test display name, as these will be difficult to change afterward."}]},{"item":"P1hs4qldTReG543ft5SkGQ","type":"block"},{"type":"heading","level":5,"children":[{"type":"span","value":"Phone number guidelines"}]},{"type":"paragraph","children":[{"type":"span","value":"You may use any number, including landlines, mobile numbers, or toll-free numbers. You must, however, be able to receive an OTP or answer a verification phone call from WhatsApp on the number you provide. It should also be a number with no previous WhatsApp registrations associated with it."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Phone number used for existing WhatsApp account"},{"type":"span","value":": A business cannot sign up with a phone number that has already been registered for use with WhatsApp Messenger or the WhatsApp Business App. To use such a phone number, you must first delete the WhatsApp account associated with that phone number to use it for a new business account."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Toll-free numbers or numbers under IVR"},{"type":"span","value":": Businesses cannot currently sign up with IVR or toll-free numbers through the flow as they not be able to verify the phone number.  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"ISV, SI, and third-party"},{"type":"span","value":": If you onboard or integrate over an independent software vendor (ISV), system integrator (SI), or a third-party business, each ISV/SI/third-party business must go through the WhatsApp ISV approval process. If approved, ISV/SI/third-party business needs to sign and comply with WhatsApp terms. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Organizations with government affiliation"},{"type":"span","value":": If your organization has a government affiliation, you need additional approval from WhatsApp. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The number must be "},{"type":"span","marks":["strong"],"value":"active "},{"type":"span","value":"during the verification process. You will receive either an SMS or a voice call for authentication and verification purposes."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You cannot use"},{"type":"span","marks":["strong"],"value":" short codes"},{"type":"span","value":"."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"If you’re unsure, the Clickatell "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"support team"}]},{"type":"span","value":" can confirm whether your number is valid for WhatsApp Business use before registration."}]},{"item":"C8Bb7h9RRRW9y-olLGSlAg","type":"block"},{"type":"heading","level":5,"children":[{"type":"span","value":"Display name guidelines"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Must follow the WhatsApp "},{"url":"https://www.whatsapp.com/legal/commerce-policy/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Commerce"}]},{"type":"span","value":" and "},{"url":"https://www.whatsapp.com/legal/business-policy/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Business"}]},{"type":"span","value":" policies."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Accurate representation of your business:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The display name must represent a business or its service, product, or department."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A test/demo account must maintain an association with the business."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A display name should "},{"type":"span","marks":["strong"],"value":"not "},{"type":"span","value":"be:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"An individual’s full name."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A generic term (e.g., Catering)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A generic geographic location (e.g., Cape Town)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A slogan or a long description."}]}]}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Consistent with external branding."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Clear relationship with your business."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"It must be referred to on the business's website or external media references."}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Correct formatting:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No variations on title capitalization, must have grammatically correct capitalization, and must not include all capitals except for acronyms."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No variations with spacing."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No extra punctuation."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No emojis."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No character symbols."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Minimum of 3 characters."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Not in URL format."}]}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"If you are a "},{"url":"https://www.facebook.com/business/help/1095661473946872?id=180505742745347","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"verified sender"}]},{"type":"span","value":", your display name is visible to the end-user. If not verified, the end-user can view your display name only in the contact information section of the WhatsApp account."}]},{"item":"ABh95afLRVKtADv0X6OGDg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":"Please reach out to our"},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":" Support Team"}]},{"type":"span","value":" if you have any questions. "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","seo":null}},{"id":"DatoCmsTemplateHelpCenter-62305891","slug":"facebook-business-id-whatsapp/","indexable":true,"question":"Why do I need a Facebook Business Manager ID when I apply for a WhatsApp Business Account?","body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"WhatsApp requires a Facebook Business Manager ID as part of the "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/how-do-i-apply-for-a-whatsapp-business-account-for-my-business/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"application process"}]},{"type":"span","value":" for a WhatsApp Business Account. WhatsApp will not approve your Business Account application without a valid Facebook Business Manager ID."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"How do I know if I already have a Facebook Business Manager account?"}]},{"type":"paragraph","children":[{"type":"span","value":"If your company has an official Facebook page or Instagram account, it is possible that you already have a Facebook Business Manager account. Contact the department in your company responsible for your social media account (e.g. Marketing) to confirm whether you already have a Business Manager ID before creating a new one."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Where do I find my Facebook Business Manager ID?"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Log into your "},{"url":"https://business.facebook.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Facebook Business Manager"}]},{"type":"span","value":" account."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select "},{"type":"span","marks":["emphasis"],"value":"Business Settings"},{"type":"span","value":" and then "},{"type":"span","marks":["emphasis"],"value":"Business Info"},{"type":"span","value":"."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Your Business Manager ID is listed below your business name."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"How do I create a new Facebook Business Manager account?"}]},{"type":"paragraph","children":[{"type":"span","value":"If your company does not already have a Facebook Business Manager account, you can create a new one by following the steps below:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Go to "},{"url":"https://business.facebook.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Facebook Business Manager"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select "},{"type":"span","marks":["emphasis"],"value":"Create account"},{"type":"span","value":"."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Enter your business details and click "},{"type":"span","marks":["emphasis"],"value":"Submit"},{"type":"span","value":"."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","seo":null}},{"id":"DatoCmsTemplateHelpCenter-144177957","slug":"incorrect-status-meta-business-manager/","indexable":true,"question":"Why does my WhatsApp number have the incorrect status in Meta Business Manager?","body":{"blocks":[{"id":"R_hqz34CRNaQGrEXnIxprg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Below are possible reasons for the incorrect status of your WhatsApp Meta Profile. Log in to your "},{"url":"https://business.facebook.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Business Manager"}]},{"type":"span","value":" and update your profile accordingly."}]},{"item":"R_hqz34CRNaQGrEXnIxprg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Connected: "},{"type":"span","value":"A phone number can send notifications within its messaging limit. "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Restricted:"},{"type":"span","value":" A phone number has reached its rolling 24-hour messaging limit and cannot send notifications until the messaging limit is reset. For example, if a business in the \"1K customers/24h” tier sends notifications to 500 users at 1 PM and notifications to an additional 500 users at 1:30 PM, a business can start sending notifications to 500 users at 1 PM the following day. A phone number can still respond to user-initiated messages. The state is formally known as “Message Limit Reached.”"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Flagged:"},{"type":"span","value":" A phone number moves to a “Flagged” state (previously called “Warned”) when its message quality is low (i.e., quality rating hits “Low” state). If a phone number maintains a good quality rating (high or medium rating) for the next 7 days, it returns to the “Connected” state with no change in its messaging limit. If the quality rating does not improve, the number will return to the “Connected” state with a lower messaging limit tier."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Banned"},{"type":"span","value":": A phone number has been banned from sending or receiving any messages."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Pending:"},{"type":"span","value":" A phone number is not yet registered. "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Offline: "},{"type":"span","value":"The client instance is offline or not connected to WhatsApp servers."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","seo":null}},{"id":"DatoCmsTemplateHelpCenter-144207597","slug":"business-account-application-rejected/","indexable":true,"question":"Why was my WhatsApp Business Account application rejected?","body":{"blocks":[{"id":"144207781","model":{"apiKey":"image"}},{"id":"144207782","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Note that, although Clickatell provides guidelines and assistance, we do not have the final say in whether your application is accepted or rejected. WhatsApp themself reviews each application. Below, find some possible reasons why your application might be rejected. "}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Display name guidelines "}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"Note:"},{"type":"span","marks":["emphasis","strong"],"value":" "},{"type":"span","marks":["emphasis"],"value":"The display name review will be initiated after "},{"url":"https://www.facebook.com/business/help/2640149499569241","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","underline"],"value":"Business Verification"}]},{"type":"span","marks":["emphasis"],"value":" is completed to get access to more business-initiated conversations."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"A display name must: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Not violate WhatsApp "},{"url":"https://www.whatsapp.com/legal/commerce-policy/?fbclid=IwAR0a56IDY9EyR5voFnHZpjQ21nWfthFq1wpR3Aac8bOKv3ZXaY5id1A0FCY","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Commerce"}]},{"type":"span","value":" and "},{"url":"https://www.whatsapp.com/legal/business-policy/?fbclid=IwAR0APsaGenr1HYWWK2O1RKXuHj2TUdZCgFut36T36AI55C5bsipkBLUkzxI","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Business"}]},{"type":"span","value":" policies. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Be an accurate representation of your business.  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Be consistent with your external branding. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Have a clear relationship with your business. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Be formatted correctly."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"All caps are not allowed. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Spacing must be the same as in your external business name. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No extra punctuation, emojis, or character symbols are allowed. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Not in URL format. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Contain a minimum of 3 characters. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No extra words to your company/brand name, unless it indicates a country/region, department/function, or “Test”/”Demo”. Permitted words must be capitalized. "}]}]}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":" See "},{"url":"https://www.facebook.com/business/help/757569725593362","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline","strong"],"value":"here"}]},{"type":"span","marks":["strong"],"value":" for more information. "}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"You can directly change a display name in the "},{"url":"https://business.facebook.com/wa/manage/home/","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"WhatsApp Manager"}]},{"type":"span","value":". "}]},{"type":"paragraph","children":[{"type":"span","value":"Click the "},{"type":"span","marks":["emphasis"],"value":"Edit"},{"type":"span","value":" icon next to a display name to change the name for resubmission. "}]},{"type":"paragraph","children":[{"type":"span","value":"If your "},{"type":"span","marks":["emphasis"],"value":"Display Name"},{"type":"span","value":" is rejected, the “Certificate” status will change to “Name not approved.” At this point, hover over "},{"type":"span","marks":["emphasis"],"value":"Name"},{"type":"span","value":" and click the "},{"type":"span","marks":["emphasis"],"value":"Edit"},{"type":"span","value":" icon to change the name for re-submission. "}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"144207781","type":"block"},{"item":"144207782","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","seo":null}}],"totalCount":14},"datoCmsSectionContainer":{"id":"DatoCmsSectionContainer-144562614","sectionId":"","model":{"apiKey":"section_container"},"background":"Light","eyebrow":"","heading":"Other resources","headingSize":"","boxShadow":false,"carrousel":false,"newDesign":true,"floatAbove":false,"floatBelow":false,"noPaddingBottom":false,"noPaddingTop":false,"alignment":"Left","multiColumnRightArranged":false,"imageFeatured":null,"bottomNote":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}},"links":[]},"sectionBody":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"callToAction":[],"components":[{"id":"DatoCmsComponentMultiColumnContent-144562611","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Contact support","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","title":null,"width":52,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Contact our support team and one of our agents will be in touch with you to answer any questions you have."}]},{"type":"paragraph","children":[{"item":"144637110","type":"inlineItem"}]}]}},"links":[{"id":"144637110","url":"https://www.clickatell.com/contact-support/","label":"Contact support","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"},{"id":"DatoCmsComponentMultiColumnContent-144562613","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Developer docs","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672853520-file-text.svg","title":null,"width":53,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Access the latest technical information regarding Clickatell’s channels, products and APIs."}]},{"type":"paragraph","children":[{"item":"144637112","type":"inlineItem"}]}]}},"links":[{"id":"144637112","url":"https://docs.clickatell.com/?_ga=2.136757113.855261245.1672360526-405927990.1666392007","label":"Access developer docs","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"}]}},"pageContext":{"id":"DatoCmsTemplateHelpCenter-HJWLV6iWSw-TRV7QbNMDLg","subtopicId":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw"}},"staticQueryHashes":["2487134786","3628220687","4115230100","63159454","923967544"],"slicesMap":{}}