{"componentChunkName":"component---src-templates-help-center-topic-js","path":"/help-center/ussd/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-62324972","slug":"add-additional-extensions-to-ussd-service-code/","indexable":true,"question":"Can I add additional extensions to my USSD service code?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null},"seo":{"title":"USSD Service Setup & Support","description":"Learn how to build and manage USSD services with Clickatell. Access setup guides, tips and best practices for interactive mobile menu experiences."}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, you can add as many additional service code extensions or sub-codes as you require free of charge."}]},{"type":"paragraph","children":[{"type":"span","value":" "},{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/what-is-the-difference-between-a-dedicated-semi-dedicated-and-shared-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is the difference between a dedicated, semi-dedicated, and shared USSD service code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/how-do-i-acquire-a-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I acquire a USSD service code?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62324987","slug":"how-do-i-acquire-a-ussd-service-code","indexable":true,"question":"How do I acquire a USSD service code?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null},"seo":{"title":"USSD Service Setup & Support","description":"Learn how to build and manage USSD services with Clickatell. Access setup guides, tips and best practices for interactive mobile menu experiences."}},"faqSubtopic":null,"body":{"blocks":[{"id":"Oq2nKkmzRcGKwgY_wnSKOg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"It depends on each country's laws and regulatory bodies. For example, in Nigeria, a company must apply for a code from the NCC (National Communication Commission) and motivate the use of the service code (expect the approval process to take three to five months to process the code). In South Africa, WASPA handles all applications for USSD service codes across all MNOs."}]},{"type":"paragraph","children":[{"type":"span","value":"All payments for USSD service codes are made with the specific telecommunication company or regulatory body. The cost involved in acquiring a dedicated USSD service code will differ depending on each country's laws and regulatory bodies, and their respective fees for the USSD service code."}]},{"type":"paragraph","children":[{"type":"span","value":"To inquire whether Clickatell has USSD service code stock available on hand, please reach out to our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Support"}]},{"type":"span","value":" team."}]},{"item":"Oq2nKkmzRcGKwgY_wnSKOg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"If you fail to provide a detailed description of the intended use of your requested USSD service code, the national regulatory body may have to delay activating your USSD request until they get an appropriate description.","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What can cause my USSD service code request to be delayed?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/can-i-add-additional-extensions-to-my-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I add additional extensions to my USSD service code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/what-is-the-difference-between-a-dedicated-semi-dedicated-and-shared-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is the difference between a dedicated, sem-dedicated, and shared USSD service code?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62324980","slug":"how-do-i-pay-for-ussd-sessions","indexable":true,"question":"How do I pay for USSD sessions?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null},"seo":{"title":"USSD Service Setup & Support","description":"Learn how to build and manage USSD services with Clickatell. Access setup guides, tips and best practices for interactive mobile menu experiences."}},"faqSubtopic":null,"body":{"blocks":[{"id":"PfXbrTOJRAudtvi8ub0Mlg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"USSD sessions are billed on a post-paid basis. The final monthly amount to be paid is determined by the pricing model as per your contract with Clickatell. Clickatell invoices each client in the month preceding the activation date for the usage of that month."}]},{"item":"PfXbrTOJRAudtvi8ub0Mlg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/what-are-the-typical-mno-costs-that-can-be-occurred-during-a-ussd-session/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the typical MNO costs that can be incurred in a USSD session?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62324968","slug":"mno-costs-during-ussd-session/","indexable":true,"question":"What are the typical MNO costs that can be incurred in a USSD session?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null},"seo":{"title":"USSD Service Setup & Support","description":"Learn how to build and manage USSD services with Clickatell. Access setup guides, tips and best practices for interactive mobile menu experiences."}},"faqSubtopic":null,"body":{"blocks":[{"id":"CEn4u4pFSTW2ifcOmUzrlQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"For standard-billed sessions, the end-user's mobile handset is charged directly, while for all reverse-billed clients, each USSD session is charged by the specific MNO and billed based on the session length. Note that MNOs can have different session lengths and maximum durations, but they typically charge for every 20 seconds of the end-user's utilization. All MNO costs incurred by reversed-billed clients will be billed directly to the clients via the MNO or passed on by Clickatell."}]},{"type":"paragraph","children":[{"type":"span","value":"Please contact our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Support Team"}]},{"type":"span","value":" for more information about specific MNO costs."}]},{"item":"CEn4u4pFSTW2ifcOmUzrlQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/how-do-i-pay-for-ussd-sessions/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I pay for USSD sessions?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62324982","slug":"what-can-cause-your-ussd-service-code-request-to-be-delayed","indexable":true,"question":"What can cause my USSD service code request to be delayed?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null},"seo":{"title":"USSD Service Setup & Support","description":"Learn how to build and manage USSD services with Clickatell. Access setup guides, tips and best practices for interactive mobile menu experiences."}},"faqSubtopic":null,"body":{"blocks":[{"id":"PtaDbRqITL-zfPyueDroaw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If you fail to provide a detailed description of the intended use of your requested USSD service code, the national regulatory body may have to delay activating your USSD request until they get an appropriate description."}]},{"item":"PtaDbRqITL-zfPyueDroaw","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/how-do-i-acquire-a-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I acquire a USSD service code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/can-i-add-additional-extensions-to-my-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I add additional extensions to my USSD service code?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62324977","slug":"difference-dedicated-semi-dedicated-shared-ussd-service-code/","indexable":true,"question":"What is the difference between a dedicated, semi-dedicated, and shared USSD service code?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null},"seo":{"title":"USSD Service Setup & Support","description":"Learn how to build and manage USSD services with Clickatell. Access setup guides, tips and best practices for interactive mobile menu experiences."}},"faqSubtopic":null,"body":{"blocks":[{"id":"PWLFjyrhSgaPxnmAtpBZtQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Dedicated: "},{"type":"span","value":"A dedicated USSD service code is a code typically owned by one account and used solely by one user for their company or service. It has only one segment, e.g., *111#. You can add as many sub-codes (extensions) as required. It is more expensive than other types of USSD codes."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Semi-dedicated: "},{"type":"span","value":"A semi-dedicated service code is dedicated to one account, but shared among other accounts. It is less costly compared to a dedicated code."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Shared: "},{"type":"span","value":"A shared service code is a code that is shared among multiple companies or services. You can add as many sub-codes (extensions) as required, e.g., *111*01*xxx#. Each company is allocated a channel on our dedicated sub-code (e.g., *111*01*xxx# and other sub-codes or strings), but the dedicated parent code (e.g., *111*) is shared. "}]}]}]},{"item":"PWLFjyrhSgaPxnmAtpBZtQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/how-do-i-acquire-a-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I acquire a USSD service code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/can-i-add-additional-extensions-to-my-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I add additional extensions to my USSD service code? "}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62324975","slug":"whats-the-maximum-character-length-for-ussd","indexable":true,"question":"What is the maximum number of characters allowed for USSD?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null},"seo":{"title":"USSD Service Setup & Support","description":"Learn how to build and manage USSD services with Clickatell. 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However, we recommend that you remain within a 160 character boundary due to differences in the maximum number of characters accepted by the different Mobile Network Operators."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62324981","slug":"which-countries-does-clickatells-ussd-platform-support","indexable":true,"question":"Which countries does Clickatell’s USSD platform support?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null},"seo":{"title":"USSD Service Setup & Support","description":"Learn how to build and manage USSD services with Clickatell. Access setup guides, tips and best practices for interactive mobile menu experiences."}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The Clickatell’s USSD Service is available on the following networks:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Nigeria:"},{"type":"span","value":" Airtel, 9Mobile, GloMobile, and MTN."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"South Africa:"},{"type":"span","value":" Cell C, MTN, Telkom, and Vodacom."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"This service might be expanded to more countries in Africa in the future."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}}],"totalCount":8},"datoCmsSectionContainer":{"id":"DatoCmsSectionContainer-144562614","sectionId":"","model":{"apiKey":"section_container"},"background":"Light","eyebrow":"","heading":"Other resources","headingSize":"","boxShadow":false,"carrousel":false,"newDesign":true,"floatAbove":false,"floatBelow":false,"noPaddingBottom":false,"noPaddingTop":false,"alignment":"Left","multiColumnRightArranged":false,"imageFeatured":null,"bottomNote":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}},"links":[]},"sectionBody":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"callToAction":[],"components":[{"id":"DatoCmsComponentMultiColumnContent-144562611","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Contact support","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","title":null,"width":52,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Contact our support team and one of our agents will be in touch with you to answer any questions you have."}]},{"type":"paragraph","children":[{"item":"144637110","type":"inlineItem"}]}]}},"links":[{"id":"144637110","url":"https://www.clickatell.com/contact-support/","label":"Contact support","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"},{"id":"DatoCmsComponentMultiColumnContent-144562613","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Developer docs","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672853520-file-text.svg","title":null,"width":53,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Access the latest technical information regarding Clickatell’s channels, products and APIs."}]},{"type":"paragraph","children":[{"item":"144637112","type":"inlineItem"}]}]}},"links":[{"id":"144637112","url":"https://docs.clickatell.com/?_ga=2.136757113.855261245.1672360526-405927990.1666392007","label":"Access developer docs","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"}]}},"pageContext":{"id":"DatoCmsTemplateHelpCenter-62324987","topicId":"DatoCmsTaxonomyTopic-62324967"}},"staticQueryHashes":["2487134786","3628220687","4115230100","63159454","923967544"],"slicesMap":{}}