{"componentChunkName":"component---src-templates-help-center-subtopic-js","path":"/help-center/sms/toll-free-numbers/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-122979359","slug":"how-do-i-apply-for-a-toll-free-number","indexable":true,"question":"How do I apply for a Toll-Free Number?","body":{"blocks":[{"id":"Tn3VhaUHRLGISLsm_VmMoA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Your account manager can provide you with an application form. This form contains sections for the brand (i.e., the organization requesting the Toll-Free Number (TFN)) and the campaign for which the TFN will be used to send text messages. It is important to provide evidence of the opt-in processes that end customers complete before text messages are sent to them. Additionally, a Letter of Authorization may be required if an existing TFN is moved to Clickatell."}]},{"type":"paragraph","children":[{"type":"span","value":"Toll-Free Numbers (TFNs) are required to undergo a verification process. 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These numbers begin with one of the following three-digit codes: 800, 888, 877, 866, 855, 844, or 833. "}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell provides the ability to send and receive text messages from one or more toll-free telephone numbers. Recipients can respond to that message with a call or text."}]},{"type":"paragraph","children":[{"type":"span","value":"Although 800, 888, 877, 866, 855, 844, and 833 are all toll-free codes, they are not interchangeable. "}]},{"type":"paragraph","children":[{"type":"span","value":"TFNs are best suited to Application-to-Person (A2P) communications and are more affordable than US Short Codes."}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell supports the following:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Supply a brand-new Toll-Free Number for text messaging only."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Text-enable an existing voice Toll-Free Number."}]}]}]},{"item":"TWsA-eJuRVuPfIGHZaqGFA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"NOTE:"},{"type":"span","marks":["emphasis"],"value":" "},{"type":"span","marks":["emphasis","strong"],"value":"Clickatell does not supply any voice capabilities. 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