{"componentChunkName":"component---src-pages-help-center-index-js","path":"/help-center/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-62305901","slug":"two-way-messaging-united-kingdom","question":"What are the guidelines for two-way messaging in the United Kingdom?","publishDate":"2019-01-17","seo":{"description":"A guideline to 2-way messaging in the UK with available options, best practices, regulatory advice and how to get hold of a short code from Clickatell.","title":"Guidelines for two-way messaging in the UK | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":5,"children":[{"type":"span","value":"What two-way messaging options are available?"}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell offers the following dedicated two-way number options in the UK:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Dedicated "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"long number"}]},{"type":"span","value":": You choose a 10-digit long number from a list of available numbers."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Dedicated random "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"short code"}]},{"type":"span","value":": You’ll be assigned a random 5-digit number."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"A short code is country-specific and you'll only be able to use it to send and receive messages in the UK."}]},{"type":"heading","level":5,"children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What are the expected provisioning times?"}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell holds stock of long numbers that are usually available immediately after purchase."}]},{"type":"paragraph","children":[{"type":"span","value":"Short codes require approval from all supported mobile carriers. We'll procure the short code and coordinate the approval process on your behalf. This process can take around 8-12 weeks."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What are the costs involved?"}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"NOTE: Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"support team"}]},{"type":"span","marks":["emphasis","strong"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Both "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"long numbers"}]},{"type":"span","value":" and "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short codes"}]},{"type":"span","value":" usually have once-off application fees, as well as monthly subscription fees. You pay a per-message fee for all outgoing messages you send from your number, and all incoming messages are free."}]},{"type":"paragraph","children":[{"type":"span","value":"To see estimated pricing, go to the "},{"url":"/pricing-and-coverage/message-pricing/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell pricing estimator"}]},{"type":"span","value":", select the United Kingdom, select your two-way messaging option of choice, and indicate your expected outbound message volumes."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Which two-way messaging option is best for my business?"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Long numbers"}]},{"type":"paragraph","children":[{"type":"span","value":"A UK "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"long number"}]},{"type":"span","value":" is a flexible and cost-effective option and can be successfully applied for almost all two-way messaging use cases."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Appointment reminders"},{"type":"span","marks":["emphasis"],"value":" –"},{"type":"span","value":" Reduce the number of “no-shows” by sending appointment reminders for medical appointments, vehicle servicing, real estate agents, recruitment agencies, or any other service-related business. For example: "},{"type":"span","marks":["emphasis"],"value":"\"Your dental appointment with Dr. Smith is scheduled for 9 January, 14:00. Reply cancel or confirm.\""}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Customer alerts and notifications"},{"type":"span","marks":["emphasis"],"value":" - "},{"type":"span","value":"Improve customer experience with timely and instant notifications. For example: \""},{"type":"span","marks":["emphasis"],"value":"Hi Adele. Your flight SA34009 is delayed for 2 hours. We apologize for any inconvenience. Please have a free coffee on us at Coffee Café with coupon 38274.\""}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Opt-out compliance"},{"type":"span","value":" – Use a long number as a way for recipients to opt out of your list with a simple keyword to comply with ICO regulations."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Booking and payment confirmations"},{"type":"span","marks":["emphasis"],"value":" – "},{"type":"span","value":"Instant confirmation on purchase or booking sets your customer’s mind at ease. For example: \""},{"type":"span","marks":["emphasis"],"value":"Thank you for your purchase at ABC.com. We've received your payment for order #82492. To track your order, reply with your order no.\""}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Short codes"}]},{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Short codes"}]},{"type":"span","value":" are generally used by larger brands with significant two-way messaging volume requirements. A short code is very recognizable, making it a good option if you want potential customers to reach out to you first. Advertise your short code to ensure your customers know how to reach you."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Competitions"},{"type":"span","marks":["emphasis"],"value":" "},{"type":"span","value":"– Text-to-win competitions are a great way to get exposure for your brand. For example: \""},{"type":"span","marks":["emphasis"],"value":"Text ‘XX BRAND NAME’ plus your name+email address to 60777 to win a trip for four to Disneyland"},{"type":"span","value":"."},{"type":"span","marks":["emphasis"],"value":" See yourbrand.com for terms."},{"type":"span","value":"\""}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Lead generation"},{"type":"span","marks":["strong"],"value":" "},{"type":"span","value":"– SMS is a cost-effective way to make it easy for potential customers to show interest. For example: \""},{"type":"span","marks":["emphasis"],"value":"SMS your name to 38264 and we’ll call you back with a quote"},{"type":"span","value":".\""}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Opt-in for marketing lists"},{"type":"span","value":" – For example: \""},{"type":"span","marks":["emphasis"],"value":"SMS your name to 82625 to receive our monthly discount coupons"},{"type":"span","value":".\""}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Best practices"}]},{"type":"paragraph","children":[{"type":"span","value":"Here is a short checklist of "},{"url":"/faqs/answer/best-practices-sending-sms-globally/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"general best practices for SMS campaigns"}]},{"type":"span","value":" to keep in mind if you are sending out marketing messages."}]},{"type":"paragraph","children":[{"type":"span","value":"We recommend you use a dedicated two-way number in the UK for your brand. A dedicated long number or short code provides better control and visibility for your brand as well as a better customer experience for your customer. Sharing a number with other businesses means that your customers must correctly type a specific keyword pre-registered by your business in the body of the SMS for the message to be routed to you correctly. By using a dedicated number, your customers will start to recognize and trust messages sent from your number as the messages will likely all display in the same thread."}]},{"type":"paragraph","children":[{"type":"span","value":"It is also recommended to whitelist URLs that will be included in the message from the brand to customers to ensure successful delivery. Please reach out to your Account Manager or contact our Support team to learn more."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Regulatory information"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"In the UK, the "},{"url":"https://ico.org.uk/for-organisations/guide-to-pecr/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Privacy and Electronic Communications Regulations"}]},{"type":"span","value":" (PECR), released by the Information Commissioner’s Office (ICO), governs text marketing laws based on the "},{"url":"http://www.legislation.gov.uk/ukpga/1998/29/contents","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Data Protection Act"}]},{"type":"span","value":"."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://ec.europa.eu/commission/priorities/justice-and-fundamental-rights/data-protection/2018-reform-eu-data-protection-rules_en","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"General Data Protection Regulation"}]},{"type":"span","value":" (GDPR) is a regulation by the European Commission to make data protection stronger for people and organizations in the European Union. Clickatell is dedicated to maintaining GDPR compliance."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Lastly, make sure that your use of two-way numbers aligns with our "},{"url":"/legal/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"terms and conditions."}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Applying for a two-way number"}]},{"type":"paragraph","children":[{"url":"/sign-up/","type":"link","children":[{"type":"span","value":"Sign up for a Clickatell Platform account here"}]},{"type":"span","value":" and apply for a two-way number from within your account. Here are step-by-step guides if you need any help along the way:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"/faqs/answer/get-long-number-clickatell/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How to apply for a long number"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How to apply for a short code"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"During the festive season, some network carriers in the United Kingdom implement a freeze period on short code processing. The freeze period usually ranges from mid-December to mid-January. It is therefore recommended that short code provisioning and amendments/migrations are done before the freeze period to avoid delays."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62325588","slug":"what-are-country-specific-sms-regulations","question":"What are country-specific SMS regulations?","publishDate":"2015-10-12","seo":{"description":"Find out about country-specific SMS regulations including the time of day you can send messages and rules regarding Sender ID.","title":"What are country-specific SMS regulations? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Z1kNYV6YRQqJM4B9DJhHrA","alt":"","model":{"apiKey":"image"},"image":null},{"id":"FG9oDL7zTfmpXGZnGJSDGQ","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell has recognized a shift in the business-to-customer messaging environment, with more message-sending regulations introduced in many territories and countries. Non-compliance with these restrictions may lead to non-delivery of messages, which is why you need to familiarize yourself with the terms applicable to the relevant territories."}]},{"item":"Z1kNYV6YRQqJM4B9DJhHrA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Regulations typically pertain to the following:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Time of day that messages may be delivered."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Content of the messages."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Format of the "},{"url":"https://www.clickatell.com/help-center/sms/country-regulations/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Sender ID"}]},{"type":"span","value":" ("},{"type":"span","marks":["emphasis"],"value":"from"},{"type":"span","value":" address) that may be used. Carriers in certain countries will block SMS messages sent from phone number formats they do not recognize or support. To help ensure that your messages are delivered, the "},{"type":"span","marks":["emphasis"],"value":"from"},{"type":"span","value":" address of a message may be replaced with a format that will be accepted by the carrier of the mobile device."}]}]}]},{"item":"FG9oDL7zTfmpXGZnGJSDGQ","type":"block"},{"type":"paragraph","children":[{"url":"https://www.clickatell.com/sms-country-regulations/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"Read more"}]},{"type":"span","marks":["strong","emphasis"],"value":" about Sender ID restrictions and review specific regulations for each country we support message sending to."}]},{"type":"paragraph","children":[{"type":"span","value":"For further information and assistance, contact our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"support team"}]},{"type":"span","value":". We’re experienced in delivering messages to each of "},{"url":"https://www.clickatell.com/sms-country-regulations/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"these countries "}]},{"type":"span","value":"and will assist you in making a success of your messaging program."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62328739","slug":"countries-mobile-network-portability/","question":"Which countries offer Mobile Network Portability?","publishDate":"2016-11-09","seo":{"description":"Learn how to top up your Clickatell balance with easy steps for seamless billing and payment management. Keep your account active and running smoothly.","title":"Support for Mobile Network Portability | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Many countries allow mobile users to move between networks while keeping their existing mobile numbers."}]},{"type":"paragraph","children":[{"type":"span","value":"The following countries currently offer mobile network portability (MNP):"}]},{"type":"paragraph","children":[{"type":"span","value":"Albania\nArgentina\nArmenia\nAustralia\nAustria\nBelgium\nBrazil\nChile\nCongo, Democratic Republic\nCosta Rica\nCroatia\nCzech Republic\nDenmark\nDominican Republic\nEcuador\nEgypt\nFrance\nGeorgia\nGermany\nGhana\nGreece\nHong Kong\nHungary\nIreland\nItaly\nJapan\nJordan\nKenya\nKuwait\nLatvia\nLesotho\nLiechtenstein\nLuxembourg\nMacau\nMalaysia\nMalta\nMexico\nNetherlands\nNew Zealand\nNorway\nPakistan\nParaguay\nPeru\nPoland\nPortugal\nQatar\nRomania\nSingapore\nSlovenia\nSouth Africa\nSpain\nSweden\nSwitzerland\nTaiwan\nThailand\nTurkey\nUnited Arab Emirates\nUK"}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"url":"https://www.clickatell.com/sms-country-regulations/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Read more"}]},{"type":"span","marks":["emphasis","strong"],"value":" about MNP  and other country-specific regulations for each country we support message sending to."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62329970","slug":"countries-require-alphanumeric-sender-id/","question":"Which countries require alphanumeric Sender IDs?","publishDate":"2016-03-16","seo":{"description":"Find out which countries and regions require alphanumeric Sender IDs in this Clickatell FAQ.","title":"Countries requiring alphanumeric Sender IDs | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"UkyU6BARSU69J9VY5an7jA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell requires alphanumeric "},{"url":"https://www.clickatell.com/help-center/sms/country-regulations/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Sender ID"}]},{"type":"span","value":" registration in the following countries and regions:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Angola"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Cambodia"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"China"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"India"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Indonesia"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Italy"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Kenya"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Kazakhstan"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Kuwait"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Malaysia"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Morocco"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Nigeria"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Oman"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Pakistan"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Qatar"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Romania"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Saudi Arabia"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Singapore"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Tanzania"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Thailand"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Turkey"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"UAE"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Vietnam"}]}]}]},{"item":"UkyU6BARSU69J9VY5an7jA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more detailed information about each country, see "},{"url":"https://www.clickatell.com/sms-country-regulations/","type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"here"}]},{"type":"span","marks":["strong","emphasis"],"value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62325694","slug":"why-lease-receipt-own-short-code/","question":"I maintain my own US short code lease. Why do you need my lease receipt?","publishDate":"2015-10-08","seo":{"description":"From time to time, carriers will request an active copy of the Common Short Code lease, to prove that we have a working relationship with you. Find out more.","title":"Why do you need my lease receipt? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"From time to time, carriers will request an active copy of the Common Short Code Administration (CSCA) lease. This is to prove that we have a working relationship with you so that we are allowed to send messages on your behalf via your code. Should a carrier request your lease and we do not have it on file, there is a good chance that there may be a service disruption."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62305853","slug":"create-whatsapp-message-template-approval","question":"How do I create a WhatsApp message template for approval?","publishDate":"2019-04-10","seo":{"description":"Find out how, once your business is verified by WhatsApp, you can get started with the registration and approval of Template Messages.","title":"How do I create a WhatsApp message template for approval?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Jo0x67qpRiOlZ2NboGD2WA","alt":"","model":{"apiKey":"image"},"image":null},{"id":"NBg8hw72RFGH7EC9PaFZPQ","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/whatsapp-template-messages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp message template"}]},{"type":"span","value":" is a special type of message required for any business-initiated or re-engagement conversations via the WhatsApp channel."}]},{"type":"paragraph","children":[{"type":"span","value":"As a registered WhatsApp Business Solution Provider (BSP), Clickatell makes it easy for you to "},{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/add-message-templates","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"submit and manage"}]},{"type":"span","value":" your message templates. "}]},{"type":"paragraph","children":[{"type":"span","value":"Log in to your Clickatell Portal and go to the WhatsApp account you want to create a new message template for. 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"},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/why-was-my-message-template-rejected/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Read here"}]},{"type":"span","marks":["emphasis","strong"],"value":" to learn more about possible reasons why."},{"type":"span","marks":["strong"],"value":" "}]},{"item":"NBg8hw72RFGH7EC9PaFZPQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"When using "},{"type":"span","marks":["strong"],"value":"variables"},{"type":"span","value":" when creating your templates, ensure that you use number-type variables, e.g., "},{"type":"span","marks":["strong"],"value":"{{1}}, {{2}}, "},{"type":"span","value":"... 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WhatsApp will grant access to the WhatsApp network at its discretion."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"WhatsApp recognizes two types of business accounts:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Regular business account: "},{"type":"span","value":"Every approved business gets this status. Your verified business name is only visible in the contact view; all other views display your WhatsApp Business phone number. No green checkmark is visible."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Official business account: "},{"type":"span","value":"Only select businesses are given this status at WhatsApp's discretion. Your verified business name is visible in the contact as well as in other views. 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Find out more.","title":"Eligibility requirements for WhatsApp Business | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"BN6T3v2BTg6oOKFHAhHZfg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://www.clickatell.com/products/whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp for Business solution"}]},{"type":"span","value":" is best suited for medium to large businesses to use for customer notifications, improved customer service, and marketing."}]},{"type":"paragraph","children":[{"type":"span","value":"The two main factors that WhatsApp takes into consideration are your business industry and the types of message content you intend to send on the network."}]},{"type":"paragraph","children":[{"type":"span","value":"The following industries and types of content are "},{"type":"span","marks":["strong"],"value":"not"},{"type":"span","value":" allowed on the WhatsApp network:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Independent software vendors"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Software services"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Real cash gaming (gambling)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Adult content"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Alcohol/tobacco/drug-related products (including pharmaceuticals)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Weapons"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Healthcare products/supplements"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Other categories not conforming to WhatsApp or Facebook's commerce and community standards"}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://www.whatsapp.com/legal/commerce-policy/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp Commerce Policy"}]},{"type":"span","value":" provides a complete list of what is allowed and supported on the network. When you apply to use WhatsApp for your business, you agree o adhere to this policy."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":6,"children":[{"type":"span","value":"Implementation capability"}]},{"type":"paragraph","children":[{"type":"span","value":"Once approved by WhatsApp, you will need the development resources to integrate your application with Clickatell’s multi-channel One API in order to send and receive WhatsApp messages. 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Facebook page URLs are not accepted."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Industry and product/service details:"},{"type":"span","value":" A description of how you’ll be using the business solution and what industry your business operates in."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Facebook Business Manager ID: "},{"type":"span","value":"Your Business Manager account will be used by WhatsApp to identify your business and to associate your phone numbers with your business. "},{"url":"/faqs/answer/need-provide-facebook-business-id-use-whatsapp-business-api/","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Here’s"}]},{"type":"span","value":" how you can find your Facebook Business Manager ID or create a new one if you don’t have a Facebook Business Manager account yet."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Company headquarters location: "},{"type":"span","value":"Select the country where your business' headquarters is situated."}]}]}]},{"item":"BN6T3v2BTg6oOKFHAhHZfg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/what-are-the-prerequisites-for-a-whatsapp-business-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the prerequisites for a WhatsApp Business account?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/what-does-whatsapp-business-verification-entail/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What does WhatsApp Business Verification entail?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/how-do-i-apply-for-a-whatsapp-business-account-for-my-business/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a WhatsApp Business account for my business?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/can-i-add-multiple-whatsapp-business-accounts/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I add multiple WhatsApp Business accounts?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62324991","slug":"business-validate-phone-number-enabled-whatsapp","question":"How can my business validate whether a phone number is enabled as a WhatsApp user?","publishDate":"2018-08-01","seo":{"description":"Find out how your business can validate if a phone number is enabled as a WhatsApp user. ","title":"Validate if number is enabled as WhatsApp user | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell does not currently offer an API to check whether a phone number is WhatsApp-enabled. We will, however, perform a check on your behalf before attempting to send a message from your business to the end-user. 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"}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Types of Business Accounts"}]},{"type":"paragraph","children":[{"type":"span","value":"WhatsApp recognizes two types of business accounts:"}]},{"type":"heading","level":5,"children":[{"type":"span","value":"1.Business Account"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Any account using the WhatsApp Business Platform or WhatsApp Business App is a business account."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The display name is only shown in the contacts view in smaller text - all other views show the phone number. 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Official Business Account"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"If WhatsApp has verified that an authentic, notable brand owns the account, it gets the status of an Official Business Account. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Instead of the phone number, your verified business name is visible in the chat list, chat screens, chat groups, and contact view."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A blue checkmark is shown next to your business name."}]}]}]},{"item":"Xgb8Uh2cRgStppoypne35A","type":"block"},{"item":"A0NsmmlXTBeR_ozed_Sicw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Applying for an Official Business Account"}]},{"type":"heading","level":5,"children":[{"type":"span","marks":["strong"],"value":"Prerequisites"}]},{"type":"paragraph","children":[{"type":"span","value":"WhatsApp reviews and approves your application for an official business account based on several factors. 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"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Have set up "},{"url":"https://developers.facebook.com/docs/whatsapp/on-premises/reference/settings/two-step-verification","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"2FA"}]},{"type":"span","value":" (2-step verification)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Have an approved display name."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"GHzLoY8gQxaZIW3qyvEQ2Q","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","marks":["strong"],"value":"Steps to apply for an official business account"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Access WhatsApp Manager from "},{"url":"https://business.facebook.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Meta Business Manager"}]},{"type":"span","value":". "}]}]}]},{"item":"xc6gm9BxRfaDgQHi_3lBNg","type":"block"},{"item":"Uxm4FEGaQCC5sh7_oFXKAw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"2. Under the "},{"type":"span","marks":["emphasis"],"value":"Overview "},{"type":"span","value":"section, select the phone number for which you want to request the official business account."}]},{"type":"paragraph","children":[{"type":"span","value":"3. Click the "},{"type":"span","marks":["emphasis"],"value":"Submit Request "},{"type":"span","value":"button and complete the required information as requested."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You can submit up to five supporting links. The links must be from renowned publications (e.g., Economic Times, Wall Street Journal, Reuters, Wikipedia, Business Insider) to show that the business is notable."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Fields like country(s) of operation, parent business, and primary language help WhatsApp to further understand your brand and eligibility."}]}]}]},{"item":"SYIfP2t4Q7u4XSmr3FIqPQ","type":"block"},{"item":"FucAYJO8R4eNLLrbTvic6w","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Once WhatsApp has reviewed your request, you will receive a notification informing you whether your account has been granted OBA. If your request is rejected, this decision cannot be appealed and you can submit a new request after 30 days."}]},{"type":"paragraph","children":[{"type":"span","value":"WhatsApp does "},{"type":"span","marks":["strong"],"value":"not"},{"type":"span","value":" grant Official Business Accounts to business employees, test accounts, and Business App accounts. Official Business Accounts are only available to WhatsApp Business Platform users at this time since accounts on the Business App do not go through Business Verification."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Please note:"},{"type":"span","value":" "},{"type":"span","marks":["emphasis","strong"],"value":"WhatsApp does not share all their criteria for approval of this request and we cannot guarantee approval for our customers."}]},{"type":"paragraph","children":[{"type":"span","value":"For more information, please see "},{"url":"https://developers.facebook.com/docs/whatsapp/overview/business-accounts/#official-business-account","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Meta's documentation"}]},{"type":"span","value":" here."}]},{"item":"SvbXJ8BqR8mat6Pt8os75g","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":3,"children":[{"type":"span","value":"On-behalf-of model"}]},{"type":"paragraph","children":[{"type":"span","value":"If you are still on the legacy on-behalf-of (OBO) model and cannot follow the steps above, please reach out to "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell's Support Team"}]},{"type":"span","value":" to assist you in applying for a blue checkmark with WhatsApp on your behalf. "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Please note:"},{"type":"span","marks":["emphasis"],"value":" "},{"type":"span","marks":["strong","emphasis"],"value":"WhatsApp does not share all their criteria for approval of this request and we cannot guarantee approval for our customers."}]},{"type":"paragraph","children":[{"type":"span","value":"To be considered for an official business account, WhatsApp requests that at least the following information must be submitted as part of the Support ticket:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Facebook Business verification check: Provide a screenshot showing your verified "},{"type":"span","marks":["emphasis"],"value":"Facebook"},{"type":"span","value":" account status."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Business Facebook Page URL."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Business website."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Business name in languages other than English (if any)."}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62253100","slug":"what-is-10dlc","question":"What is 10DLC?","publishDate":"2021-04-26","seo":{"description":"10DLC is a service offered by major US carrier networks specifically designed for A2P (application-to-person) messages using long codes. 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Do I still need to switch?","publishDate":"2021-04-26","seo":{"description":"Find out what you need to do if you are currently using a Clickatell-allocated long number for A2P messaging and want to start sending 10DLC messages with that same number.","title":"I am using a long number already. Do I still need to switch?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"TLx9ac4WRmOfPR_hU6y8cg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"No, you can continue using your existing long number for A2P messaging once it is registered with the central Campaign Registry for 10DLC. 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Do the 10DLC regulations apply to me?","publishDate":"2021-04-26","seo":{"description":"The 10DLC regulations apply only to long numbers in the US. If you're currently using a US short code, these regulations do not apply to you.","title":"Do 10DLC regulations apply if using short code? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"VT507NbTQwiz-JL1q5ScKQ","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"10DLC "}]},{"type":"span","value":"regulations only apply to long numbers in the US. If you use a US short code to deliver messages, these regulations do not apply to you. The US short codes programs will continue to be governed by the industry best practices and guidelines as per "},{"url":"https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"CTIA"}]},{"type":"span","value":"."}]},{"item":"VT507NbTQwiz-JL1q5ScKQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is 10DLC?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62305819","slug":"why-10dlc/","question":"Why was 10DLC introduced?","publishDate":"2021-04-26","seo":{"description":"The sanctioned messaging environment, \"10DLC\", provides higher throughput levels suitable for large SMS campaigns and business requirements. Learn more.","title":"Why was 10DLC introduced? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"SBJsH9tgTGqgjIe-VXBlbg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Major carrier networks in the US like AT&T, T-Mobile, and Verizon moved away from unsanctioned long codes and launched 10DLC as a sanctioned A2P messaging service. The sanctioned environment offers reliable A2P messaging with throughput levels suitable for large SMS campaigns and business requirements. 10DLC is only used in the US, supports both transactional and promotional messaging, and can include any US area code."}]},{"type":"paragraph","children":[{"type":"span","value":"This change will also improve deliverability as 10DLC allows for higher messaging throughput than P2P (person-to-person) long code traffic."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"SBJsH9tgTGqgjIe-VXBlbg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"For more information, also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is 10DLC?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/10dlc-messaging-best-practices-to-prevent-being-suspended-or-blocked/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"10DLC messaging best practices to prevent being suspended or blocked."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/11-what-are-the-messaging-throughput-limits-for-10dlc-campaigns/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the message throughput limits for 10DLC Campaigns?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62305825","slug":"what-is-the-campaign-registry","question":"What is the Campaign Registry?","publishDate":"2021-04-26","seo":{"description":"Learn how to register your campaign in the US Mobile Operator's A2P registry. This will allow you to send 10DLC messages directly from your application.","title":"What is the Campaign Registry? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"cusnoEiNSraB448Sa7ClzA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://www.campaignregistry.com/","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Campaign Registry"}]},{"type":"span","value":" is a central information hub for A2P campaign registrations that are reviewed and approved by the major US carrier networks. As a 10DLC Service Provider, Clickatell will work with you to submit 10DLC SMS Campaigns on behalf of your Brand and activate the Campaigns to be able to send messages to end-users."}]},{"item":"cusnoEiNSraB448Sa7ClzA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is 10DLC?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/4-why-is-10dlc-being-introduced/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Why was 10DLC introduced?"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/10dlc-messaging-best-practices-to-prevent-being-suspended-or-blocked/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"10DLC messaging best practices to prevent being suspended or blocked."}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62305873","slug":"messaging-throughput-limits-10dlc-campaigns/","question":"What are the messaging throughput limits for 10DLC Campaigns?","publishDate":"2021-04-26","seo":{"description":"For registered US long numbers, throughput and volume limits are determined based on who is sending the message and what is being sent, not on the number of long numbers associated with the Campaign. Find out more. ","title":"What are the messaging throughput limits for 10DLC Campaigns?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"aFGgMI0TRDC1tuTyFaxHKA","alt":"","model":{"apiKey":"image"},"image":null},{},{},{"id":"BhDhNTR-S5-1w5wC_vL04w","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"For registered US long numbers, throughput and volume limits are determined based on who is sending the message (the Brand) and what is being sent (the Use Case and Vertical), not on the number of long numbers associated with the Campaign.  "}]},{"type":"paragraph","children":[{"type":"span","value":"Most frequently supplied limits for average "},{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"10DLC "}]},{"type":"span","value":"campaigns:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"AT&T: 240 messages per minute (TPM)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"T-Mobile: 2000 messages per day per 10DLC brand"}]}]}]},{"item":"aFGgMI0TRDC1tuTyFaxHKA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":3,"children":[{"type":"span","value":"AT&T"}]},{"type":"paragraph","children":[{"type":"span","value":"AT&T allocates throughput on a text-per-minute basis per the following table. Generally, if the throughput is exceeded, messages will be rejected and could still be billable. "}]},{"item":"122152135","type":"block"},{"type":"paragraph","children":[{"type":"span","value":"*TPM - Text Per Minute    "}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":3,"children":[{"type":"span","value":"T-Mobile"}]},{"type":"paragraph","children":[{"type":"span","value":"T-Mobile sets a daily messaging limit at the Brand (i.e., business) level, meaning you can only send messages up to the daily allotted amount. To clarify, if your Brand has multiple campaigns, they will all share this daily message allotment. Once the limit has been reached, delivery for additional messages will be rejected and could still be billable. "}]},{"type":"paragraph","children":[{"type":"span","value":"See the below chart for a breakdown."}]},{"item":"122152136","type":"block"},{"item":"BhDhNTR-S5-1w5wC_vL04w","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":3,"children":[{"type":"span","value":"How can I find out my Brand/Campaign limits?"}]},{"type":"paragraph","children":[{"type":"span","value":"Currently, your Brand/Campaign’s volume limits are not visible in the Clickatell Portal. However, a request can be sent to our support team requesting the 10DLC volume limits. Expect a turnaround time of a few days depending on available capacity. "}]},{"type":"paragraph","children":[{"type":"span","value":"Unregistered US Long numbers have limits enforced by Clickatell. At the time of writing, the daily limits are 5,000 messages per day and 20,000 per month."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-113083281","slug":"cannot-purchase-us-2-way-sms-developer-central/","question":"Why can’t I purchase a new US 2-way SMS package on my Developer Central account?","publishDate":null,"seo":{"description":"The sale of new US 2-way SMS packages is not supported due to regulatory changes. All major US carrier networks now support A2P 10DLC messaging. Read more.","title":"Can’t purchase US 2way SMS on Developer Central | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The sale of new US 2-way SMS packages is no longer supported due to regulatory changes in the US. All the major US carrier networks now support A2P (application-to-person) "},{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"10DLC"}]},{"type":"span","value":" (10-Digit Long Code) messaging."}]},{"type":"paragraph","children":[{"type":"span","value":"All businesses using SMS text messaging to communicate with their US customers should be using or switching to "},{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"10DLC"}]},{"type":"span","value":". This SMS solution is aimed at helping protect those on the receiving end of business text messaging by verifying the senders, providing a better and more secure customer experience while minimizing the risk of spam messages."}]},{"type":"paragraph","children":[{"url":"https://www.clickatell.com/clickatell-platform/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell's Chat Commerce Platform"}]},{"type":"span","value":" is the follow-up platform to Developer Central, providing the same SMS messaging services you are used to and new multi-channel messaging services utilizing One API (SMS and WhatsApp). "}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell can assist you in purchasing US long numbers, registering your brand, adding messaging campaigns, and provisioning for 10DLC. "}]},{"type":"paragraph","children":[{"type":"span","value":"Feel free to contact our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Support team"}]},{"type":"span","value":" with your questions."}]},{"type":"paragraph","children":[{"type":"span","value":"We also have other platform "},{"url":"https://www.clickatell.com/clickatell-platform/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"packages "}]},{"type":"span","value":"available, which include additional features such as chatbots and live agent messaging to take your messaging and customer service to the next level. Reach out to our "},{"url":"https://www.clickatell.com/contact/contact-sales/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Sales Team"}]},{"type":"span","value":" to find out more! "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62324996","slug":"add-remove-paypal-payment-method","question":"How do I add or remove PayPal as a payment method?","publishDate":"2018-06-21","seo":{"description":"Find out how you can add or remove PayPal as a payment method in your account as a prepaid, self-serve Clickatell client.","title":"Add or remove PayPal as a payment method | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"Support Team"}]},{"type":"span","marks":["strong","emphasis"],"value":". "}]},{"type":"paragraph","children":[{"type":"span","value":"To add PayPal as a payment method, log into your account and navigate to "},{"type":"span","marks":["emphasis"],"value":"Billing and Payments "},{"type":"span","value":"from the profile icon drop-down in your portal. Go to the "},{"type":"span","marks":["emphasis"],"value":"Payment Methods"},{"type":"span","value":" tab and click the \""},{"type":"span","marks":["emphasis"],"value":"Add New Payment Method\""},{"type":"span","value":" button. Choose "},{"type":"span","marks":["emphasis"],"value":"PayPal, "},{"type":"span","value":"accept the terms and conditions, and click \""},{"type":"span","marks":["emphasis"],"value":"Approve payment method on PayPal"},{"type":"span","value":"\". 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If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Support Team"}]},{"type":"span","marks":["emphasis","strong"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"To make a payment, ensure that your billing details have been added on the "},{"type":"span","marks":["emphasis"],"value":"Billing and Payments"},{"type":"span","value":" page which is accessible via the profile icon drop-down in your portal. Next, add a payment method in the "},{"type":"span","marks":["emphasis"],"value":"Payment Methods"},{"type":"span","value":" tab."}]},{"type":"paragraph","children":[{"type":"span","value":"To top up your account balance, navigate to the Top Up tab under "},{"type":"span","marks":["emphasis"],"value":"Billing and Payments"},{"type":"span","value":", or click the "},{"type":"span","marks":["emphasis"],"value":"Top Up Balance"},{"type":"span","value":" button in the profile icon drop-down. You can also set up auto top-up to ensure your balance remains positive."}]},{"type":"paragraph","children":[{"type":"span","value":"To manage and pay for a subscription such as a two-way number, navigate to "},{"type":"span","marks":["emphasis"],"value":"My Purchases"},{"type":"span","value":" from the profile icon drop-down."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325011","slug":"how-do-i-get-an-invoice","question":"How do I get an invoice?","publishDate":"2018-06-07","seo":{"description":"Find out more about getting an invoice as a prepaid, self-serve Clickatell client.","title":"How do I get an invoice? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Support Team"}]},{"type":"span","marks":["emphasis","strong"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Invoices are listed in the "},{"type":"span","marks":["emphasis"],"value":"Invoices"},{"type":"span","value":" tab under "},{"type":"span","marks":["emphasis"],"value":"Billing & Payments"},{"type":"span","value":" in the Clickatell Portal. Invoices take up to 24 hours to reflect in your account after payment. This is applicable to balance top-up and subscription payments."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325012","slug":"cant-create-payment-method","question":"Why can’t I create a payment method?","publishDate":"2018-06-07","seo":{"description":"Find out why you can’t create a payment method as a Clickatell client.","title":"Why can’t I create a payment method? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell uses an Account Verification Service (AVS) to verify bank account information. When the billing address of your account is different than the address your bank has linked to your credit card, this will result in an AVS check failure and therefore not allow you to finalize your payment method."}]},{"type":"paragraph","children":[{"type":"span","value":"To avoid this please ensure that your billing address supplied corresponds with the address your bank has linked to your credit card."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325541","slug":"automatic-renewal-subscriptions","question":"How do I configure automatic renewal of my subscriptions?","publishDate":"2017-07-26","seo":{"description":"Find out how to configure automatic renewal of your subscriptions as a prepaid, self-serve Clickatell client. ","title":"Configure automatic renewal of subscriptions | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"Support Team"}]},{"type":"span","marks":["strong","emphasis"],"value":". "}]},{"type":"paragraph","children":[{"type":"span","value":"The auto-renewal function allows Clickatell to automatically renew your subscriptions based on your agreement terms with us."}]},{"type":"paragraph","children":[{"type":"span","value":"To make use of automatic payments, make sure to select the appropriate boxes when adding the payment method you want to use for these auto payments:"}]},{"type":"paragraph","children":[{"type":"span","value":"You can enable the auto-renew function for any or all of your subscription services either while making a payment for a subscription or by navigating to "},{"type":"span","marks":["emphasis"],"value":"My Purchases"},{"type":"span","value":" from the profile drop-down menu. Select the individual subscription you want to set up auto-renew for from the table and use the toggle to turn auto-renew for this subscription on or off."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325546","slug":"cannot-activate-auto-renewal-for-payments","question":"Why am I not able to activate auto renewal for my subscriptions?","publishDate":"2017-07-26","seo":{"description":"When adding a new payment method, you have to authorize Clickatell to store the card for future transactions. Read more.","title":"Cannot activate auto renewal for subscriptions | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Support Team"}]},{"type":"span","marks":["emphasis","strong"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"When adding a new payment method, you have to authorize Clickatell to store the card for future transactions and also indicate that you would like to enable the card for automatic payments in the future."}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325695","slug":"purchase-service-clickatell","question":"How do I purchase a service from Clickatell?","publishDate":"2016-11-10","seo":{"description":"Find out how you can buy a service from Clickatell as a prepaid, self-serve client using a one-time payment or saving your credit card details for future use.","title":"How do I purchase a service from Clickatell?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Support Team"}]},{"type":"span","marks":["emphasis","strong"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Log in to your Clickatell account (or register a new one). On the "},{"type":"span","marks":["emphasis"],"value":"Products & Services"},{"type":"span","value":" tab, you can explore the various products and channels Clickatell offers. Once activated, the product or channel appears on the "},{"type":"span","marks":["emphasis"],"value":"My Workspace"},{"type":"span","value":" tab. With the help of setup wizards, you can configure each product/channel from here and make payments for the services you purchased."}]},{"type":"paragraph","children":[{"type":"span","value":"Also, see the following pages for information on purchasing each:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"/faqs/answer/get-long-number-clickatell/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"long number"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short code"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"/faqs/answer/how-do-i-top-up-my-balance/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"top-up"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325696","slug":"how-do-i-top-up-my-balance","question":"How do I top up my balance?","publishDate":"2016-11-10","seo":{"description":"Learn how to easily top up your Clickatell balance with our step-by-step guide. Follow the simple instructions for seamless billing, payment management, and uninterrupted service.","title":"How do I top up my balance? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Support Team"}]},{"type":"span","marks":["emphasis","strong"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Click the profile icon in the top right of your portal. Select the "},{"type":"span","marks":["emphasis"],"value":"Top Up Balance"},{"type":"span","value":" button. Alternatively, you can navigate to the "},{"type":"span","marks":["emphasis"],"value":"Billing and Payments"},{"type":"span","value":" page, and select the "},{"type":"span","marks":["emphasis"],"value":"Top Up"},{"type":"span","value":" tab."}]},{"type":"paragraph","children":[{"type":"span","value":"Add the amount you want to top up your balance with, select a payment method, and click "},{"type":"span","marks":["emphasis"],"value":"Purchase"},{"type":"span","value":". You can also manage automatic top-ups from here."}]},{"type":"paragraph","children":[{"type":"span","value":"  "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325698","slug":"alternative-billing-display-currency","question":"What is an alternative invoice display currency?","publishDate":"2016-11-10","seo":{"description":"Read this FAQ to find how an alternative currency can be displayed on your invoices in addition to your billing currency.","title":"Alternative invoice display currency | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can select an alternative currency to display on your invoice in addition to the "},{"url":"https://www.clickatell.com/help-center/billing-and-payments/billing-currency-cant-change-configured","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"billing currency"}]},{"type":"span","value":" you've selected. To select/edit this alternative currency, navigate to "},{"type":"span","marks":["emphasis"],"value":"Billing and Payments"},{"type":"span","value":" from the profile drop-down. On the "},{"type":"span","marks":["emphasis"],"value":"Billing Details"},{"type":"span","value":" tab, scroll to the bottom and select a currency from the drop-down."}]},{"type":"paragraph","children":[{"type":"span","value":"Note that once you've saved your billing details, you can no longer edit the billing currency. However, you can edit the alternative invoice display currency at any stage."}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325704","slug":"view-clickatell-service-subscriptions","question":"Where can I view all my service subscriptions with Clickatell?","publishDate":"2016-11-10","seo":{"description":"Find out how to view, renew, and pay overdue subscriptions for all your  Clickatell services as a prepaid, self-serve Clickatell client.","title":"View all service subscriptions | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Support Team"}]},{"type":"span","marks":["emphasis","strong"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Click the profile icon in the top right of your portal, and navigate to "},{"type":"span","marks":["emphasis"],"value":"My Purchases"},{"type":"span","value":". The details of all phone numbers and other subscriptions you've purchased are displayed in table format. Click on a subscription/phone number to edit/update the details and view its payment history. You can also pay overdue subscriptions from here."}]},{"type":"paragraph","children":[{"type":"span","value":"When a subscription is near its expiry date, you will receive a warning in your Notification Centre ('bell' icon in the top bar)."}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325706","slug":"set-billing-information-before-publishing-integration","question":"Why do I need to set up my billing information before publishing an integration or purchasing from Clickatell?","publishDate":"2016-11-10","seo":{"description":"Find out why Clickatell requires your billing information before you can publish an integration or purchase from Clickatell.","title":"Why set up billing info before doing anything? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Support Team"}]},{"type":"span","marks":["emphasis","strong"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Most importantly, we need to know the country/currency we'll be billing you in so that we'll be displaying the correct pricing. We also need to ensure that any VAT or other applicable taxes are calculated correctly."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325709","slug":"view-invoices","question":"Where can I view my invoices?","publishDate":"2016-11-10","seo":{"description":"Read how you can review your current invoices, pay outstanding invoices, and save copies of your invoices in your Clickatell account as a prepaid, self-serve client.","title":"Where can I view my invoices? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Support Team"}]},{"type":"span","marks":["emphasis","strong"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Click the profile icon in the top right of your portal, and navigate to "},{"type":"span","marks":["emphasis"],"value":"Billing and Payments"},{"type":"span","value":". Navigate to the "},{"type":"span","marks":["emphasis"],"value":"Invoices"},{"type":"span","value":" tab. Choose the date range you want to view the invoices for or use the search bar to search for a specific invoice. You can also preview and download an invoice as a PDF by clicking "},{"type":"span","marks":["emphasis"],"value":"View"},{"type":"span","value":" on the right, as well as pay outstanding invoices."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325712","slug":"set-payment-method","question":"How do I set up my payment method?","publishDate":"2016-11-10","seo":{"description":"Learn how to set up your payment method as a prepaid, self-serve Clickatell client.","title":"How do I set up my payment method? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Support Team"}]},{"type":"span","marks":["emphasis","strong"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"To set up a new payment method, navigate to "},{"type":"span","marks":["emphasis"],"value":"Billing and Payments"},{"type":"span","value":" from the profile drop-down in your portal. Select the "},{"type":"span","marks":["emphasis"],"value":"Payment Methods"},{"type":"span","value":" tab and click "},{"type":"span","marks":["emphasis"],"value":"Add New Payment Method"},{"type":"span","value":". Follow the prompts to set up a debit/credit card or a PayPal account."}]},{"type":"paragraph","children":[{"type":"span","value":"Currently, we accept PayPal payments for USD, EUR, and GBP billing currency accounts."}]},{"type":"paragraph","children":[{"type":"span","value":"When adding a new payment method, complete the information and agree to Clickatell's Terms and Conditions. To use the specific card for "},{"url":"/faqs/answer//automatic-renewal-subscriptions/","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"automatic payments"}]},{"type":"span","value":", select the appropriate boxes when adding the payment method."}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325717","slug":"billing-currency-cant-change","question":"What is my billing currency and can I change it?","publishDate":"2016-11-10","seo":{"description":"Your billing currency is the default currency that you transact in. Due to regulations, the currency can't be changed once it has been configured. Read more.","title":"What is my billing currency and can it change? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Your billing currency is the default currency that you transact in, based on your billing country. This is also the currency in which any taxes applicable in your country (such as VAT) will be calculated."}]},{"type":"paragraph","children":[{"type":"span","value":"To configure your billing currency, navigate to "},{"type":"span","marks":["emphasis"],"value":"Billing and Payments"},{"type":"span","value":" from the profile drop-down. On the "},{"type":"span","marks":["emphasis"],"value":"Billing Information"},{"type":"span","value":" tab, scroll to the bottom to select your billing currency from the drop-down."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note:"},{"type":"span","marks":["emphasis"],"value":" Due to regulations, the billing currency can't be changed once it has been configured and saved."}]},{"type":"paragraph","children":[{"type":"span","value":"You can also add an "},{"url":"/faqs/answer/billing-display-currency/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"alternative display currency"}]},{"type":"span","value":" to your invoices that can be edited at any stage."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325722","slug":"set-billing-information","question":"Where do I set up my billing information?","publishDate":"2016-11-10","seo":{"description":"Find out where to set up your account billing information in Clickatell's FAQ section.","title":"Where do I set up my billing information? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Click the profile icon in the top right of your portal and navigate to "},{"type":"span","marks":["emphasis"],"value":"Billing and Payments"},{"type":"span","value":". You can add or edit your billing information from here."}]},{"type":"paragraph","children":[{"type":"span","value":"Note that once billing details have been set up and saved, the "},{"url":"https://www.clickatell.com/help-center/billing-and-payments/billing-currency-cant-change/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"billing currency"}]},{"type":"span","value":" can no longer be edited."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62329784","slug":"can-i-get-a-refund","question":"Can I get a refund?","publishDate":"2015-10-07","seo":{"description":"Clickatell may offer a refund according to its terms and conditions and will review requests on a case-by-case basis. Find out more here.","title":"Can I get a refund? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"We will evaluate your refund request, according to our"},{"url":"/legal/connect-suite/fees-payments-taxes/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":" terms and conditions"}]},{"type":"span","value":" and the regulations applicable in your country. Please note the following important points:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Although we review and evaluate each refund request on its own merits and a case-by-case basis, Clickatell is under no obligation to process any refund payments."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A processing fee is applicable for all refunds processed. See our "},{"url":"/legal/connect-suite/fees-payments-taxes/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"terms and conditions"}]},{"type":"span","value":" for more details."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"If you want to cancel your account entirely, you will forfeit any unused credits (except for payments received by Clickatell within 7 days before termination)."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62305775","slug":"analytics-reports-available","question":"What analytics and reporting are available?","publishDate":"2019-09-10","seo":{"description":"Read our analytics and reporting FAQ and learn how you can read your incomng & outgoing logs in Campaign Manager.","title":"What analytics and reporting are available? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Select "},{"type":"span","marks":["emphasis"],"value":"Logs"},{"type":"span","value":" in the left-hand navigation menu to view the logs for your inbound and outbound messages."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"SMS Outbox"}]},{"type":"paragraph","children":[{"type":"span","value":"All messages sent to contacts can be viewed in the SMS Outbox. Navigate to "},{"type":"span","marks":["emphasis"],"value":"Logs"},{"type":"span","value":" and select "},{"type":"span","marks":["emphasis"],"value":"SMS Outbox "},{"type":"span","value":"from the "},{"type":"span","marks":["emphasis"],"value":"Actions"},{"type":"span","value":" drop-down list."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"SMS Inbox"}]},{"type":"paragraph","children":[{"type":"span","value":"All messages received can be viewed in the SMS Inbox. Navigate to "},{"type":"span","marks":["emphasis"],"value":"Logs"},{"type":"span","value":" and select "},{"type":"span","marks":["emphasis"],"value":"SMS Inbox "},{"type":"span","value":"from the "},{"type":"span","marks":["emphasis"],"value":"Actions"},{"type":"span","value":" drop-down list."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62305781","slug":"add-edit-short-link/","question":"How do I add a short link?","publishDate":"2019-09-10","seo":{"description":"Learn how to send short link URLs in your SMS messages and how to add and edit bitly.com links to them. It's easier than you think!","title":"How do I add a short link? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Campaign Manager is integrated with "},{"url":"http://bitly.com","type":"link","children":[{"type":"span","value":"bitly.com"}]},{"type":"span","value":" to shorten and track link clicks in the platform. You can shorten any URL link used in your text messages in order to limit the number of characters you use."}]},{"type":"paragraph","children":[{"type":"span","value":"From within Campaign Manager, navigate to "},{"type":"span","marks":["emphasis"],"value":"Tools"},{"type":"span","value":" -"},{"type":"span","marks":["emphasis"],"value":">Short Links"},{"type":"span","value":" from the panel on the left. In the top right, click on the "},{"type":"span","marks":["emphasis"],"value":"Actions"},{"type":"span","value":" drop-down list and select "},{"type":"span","marks":["emphasis"],"value":"Add Short Link URL"},{"type":"span","value":". Give your short URL a descriptive name so that you can identify which campaign it belongs to and enter the full URL (that will be used to generate the new short URL). Click "},{"type":"span","marks":["emphasis"],"value":"Save"},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"To send a campaign that includes your short URL, you can do it by selecting the "},{"type":"span","marks":["emphasis"],"value":"Send"},{"type":"span","value":" button (envelope icon) in the row of the short URL you want to use. You can also copy the link from the page and paste it into the desired campaign."}]},{"type":"paragraph","children":[{"type":"span","value":"The number of clicks that each short URL receives throughout your campaign will automatically be updated in the "},{"type":"span","marks":["emphasis"],"value":"Clicks"},{"type":"span","value":" column next to the short URL. You can use this to measure campaign success or A/B test your SMS messages. Learn more about how to calculate the click-through rates for your SMS campaigns "},{"url":"/faqs/answer/campaign-manager-measure-optimize-outbound-sms-campaigns/?preview=true","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"here"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62305785","slug":"see-failed-messages","question":"Where can I see whether messages failed?","publishDate":"2019-09-10","seo":{"description":"Read our Campaign Manager FAQ and learn how you can discover why a particular SMS message failed to send.","title":"Where can I see whether messages failed? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can view the success and failure status of each message on the platform by navigating to "},{"type":"span","marks":["emphasis"],"value":"Logs"},{"type":"span","value":" in the side navigation. Scroll down to the relevant message you want to see. If the message failed, the status of the message will be “"},{"type":"span","marks":["emphasis"],"value":"Error / Failed."},{"type":"span","value":"”"}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62305786","slug":"ensure-message-not-contain-non-gsm-characters","question":"How do I make sure my message does not contain non-GSM characters?","publishDate":"2019-09-10","seo":{"description":"This FAQ provides important information about using non-GSM characters in your messages and how it affects the number of characters you can use. Read more.","title":"How ensure messages only contain GSM characters | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If a message contains one or more non-GSM characters, the entire message is automatically converted to Unicode to deliver the message successfully. One message part equals 160 "},{"url":"https://en.wikipedia.org/wiki/GSM_03.38#GSM_7_bit_default_alphabet_and_extension_table_of_3GPP_TS_23.038_.2F_GSM_03.38","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"GSM characters"}]},{"type":"span","value":" or 70 Unicode characters, which means that using non-GSM characters in your messages could result in additional and inflated costs per message."}]},{"type":"paragraph","children":[{"type":"span","value":"To check whether your messages contain non-GSM characters, navigate to "},{"type":"span","marks":["emphasis"],"value":"Tools -> Non-GSM Character Checker "},{"type":"span","value":"and enter the text you want to send. Any non-GSM characters will be highlighted in red. Remove non-GSM characters to ensure that you only pay for one message part."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62305805","slug":"view-incoming-messages","question":"How do I view incoming messages?","publishDate":"2019-09-06","seo":{"description":"Find out how you can view your incoming messages in Campaign Manager.","title":"How do I view incoming messages?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Note that to receive replies to your message, you need to have purchased a two-way number ("},{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short code"}]},{"type":"span","value":" or "},{"url":"/faqs/answer/get-long-number-clickatell/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"long number)"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"To view all your received messages, navigate to "},{"type":"span","marks":["emphasis"],"value":"Logs"},{"type":"span","value":" from the left panel. In the "},{"type":"span","marks":["emphasis"],"value":"Actions"},{"type":"span","value":" drop-down, select "},{"type":"span","marks":["emphasis"],"value":"SMS Inbox"},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"From here, you can read and respond to individual SMS messages. You can export the log of all messages as an Excel spreadsheet by clicking on the "},{"type":"span","marks":["emphasis"],"value":"Export"},{"type":"span","value":" button at the top right of the logs table."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62305829","slug":"change-time-zone/","question":"How do I change my time zone?","publishDate":"2019-09-06","seo":{"description":"Find out how to change your default zone in our list of Campaign Manager Frequently Asked Questions.","title":"How do I change my time zone?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To update your time zone, navigate to the "},{"type":"span","marks":["emphasis"],"value":"Preferences"},{"type":"span","value":" tab in the Campaign Manager tool. Select the relevant time zone from the drop-down menu and click "},{"type":"span","marks":["emphasis"],"value":"Save"},{"type":"span","value":" at the bottom of the page."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62305836","slug":"scheduled-sms-calendar","question":"What is the scheduled SMS calendar?","publishDate":"2019-06-11","seo":{"description":"The scheduled SMS calendar makes it easy to get an overview of all your scheduled campaigns. Find out more.","title":"What is the scheduled SMS calendar? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The scheduled SMS calendar makes it easy to get an overview of all your scheduled campaigns."}]},{"type":"paragraph","children":[{"type":"span","value":"Navigate to "},{"type":"span","marks":["emphasis"],"value":"Calendar "},{"type":"span","value":"from the panel on the left to view your campaign calendar. To schedule a message for a specific date, simply click that date on the calendar."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325072","slug":"add-campaign-group/","question":"How do I add a campaign group and what is it used for?","publishDate":"2019-09-10","seo":{"description":"Learn how you create customer segments, or groups, for your specific segmentation requirements in your SMS Campaign Manager.","title":"How to add and use a campaign group | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Jwaa90ErRQi_hrAlBemhiA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Campaign groups are customer segments that you can use to determine which contacts need to receive your outbound message. Use the Groups function to easily manage your contacts, know their origins, and keep them organized according to your specific segmentation needs."}]},{"type":"paragraph","children":[{"type":"span","value":"To create a new group, navigate to "},{"type":"span","marks":["emphasis"],"value":"Groups"},{"type":"span","value":" in the left-hand navigation bar. Click on the "},{"type":"span","marks":["emphasis"],"value":"Actions "},{"type":"span","value":"drop-down at the top right-hand corner of the Groups page and choose "},{"type":"span","marks":["emphasis"],"value":"Add Group"},{"type":"span","value":". You can then name your group and click the "},{"type":"span","marks":["emphasis"],"value":"Save"},{"type":"span","value":" button."}]},{"type":"paragraph","children":[{"type":"span","value":"Manage your groups at any time by selecting the action button in the row of the group you want to edit. You’ll be able to perform the following actions:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Send a message"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Add a contact to the group"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Edit the group"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Delete the group"}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"item":"Jwaa90ErRQi_hrAlBemhiA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/campaign-manager-sms/campaign-manager-manually-add-edit-delete-contact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I manually add, edit, or delete a contact?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/campaign-manager-sms/set-up-outbound-campaign-to-target-group/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I set up an outbound campaign to my target group?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325381","slug":"upload-contact-list","question":"How do I upload my contact list?","publishDate":"2019-09-10","seo":{"description":"Learn how to create and upload a contact list in SMS Campaign Manager with specific formats for telephone numbers and dates of birth.","title":"How do I upload my contact list? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can add and import your contacts list via a CSV file upload."}]},{"type":"paragraph","children":[{"type":"span","value":"Contacts need to be assigned to a specific group when uploaded, so make sure that you know which group this list needs to be added to or "},{"url":"/faqs/answer/campaign-manager-group-add-one/","type":"link","children":[{"type":"span","value":"create a new group"}]},{"type":"span","value":" before uploading your list."}]},{"type":"paragraph","children":[{"type":"span","value":"If you already have a list of permission-based contacts and you'd like to upload them in bulk, you can do this using the bulk import feature: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Navigate to "},{"type":"span","marks":["emphasis"],"value":"Contacts ->Import Contacts"},{"type":"span","marks":["strong","emphasis"],"value":" "},{"type":"span","value":"and click the "},{"type":"span","marks":["emphasis"],"value":"Choose File"},{"type":"span","value":" button to upload your contact list. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select the file you want to upload and select "},{"type":"span","marks":["emphasis"],"value":"Open"},{"type":"span","value":". "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Your files must be in CSV format "},{"type":"span","marks":["emphasis"],"value":"(the file should be saved in comma-separated format) "},{"type":"span","value":"with the customer's name in the first column and their phone number in the second. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You can also add their birthdate and email address as third and fourth columns. Include a header row to ensure that your first contact is not seen as a header."}]}]}]}]}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"NOTE:"}]},{"type":"paragraph","children":[{"type":"span","value":"The phone numbers should not include spaces, dashes, or parentheses. Country codes must be included in the number but no leading zeros are required. E.g.:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"US Example: 12025248725"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"UK Example: 447481340516"}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"The birth date should be in the format YYYY-MM-DD"}]},{"type":"paragraph","children":[{"type":"span","value":"If the file you're importing does not contain customer names and only numbers, leave the first column in your CSV file empty and ensure that your numbers are in the second. It is, however, recommended that you upload your list containing the names of your customers from the beginning. This will allow you to easily personalize your messages which will result in better customer engagement."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"Next, select the required group name from the "},{"type":"span","marks":["emphasis"],"value":"Group Name"},{"type":"span","value":" list. This will import all contacts in the CSV file into this group. Choose the header names you want to import and click "},{"type":"span","marks":["emphasis"],"value":"Next"},{"type":"span","value":". Your contacts list will be uploaded and displayed on the "},{"type":"span","marks":["emphasis"],"value":"Contacts"},{"type":"span","value":" page."}]},{"type":"paragraph","children":[{"type":"span","value":"You should only use the bulk import feature if the contacts on your list have already given permission for you to send them marketing messages. Never use purchased or third-party lists."}]},{"type":"paragraph","children":[{"type":"span","value":"Please ensure that you read our "},{"url":"/legal/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"terms and conditions"}]},{"type":"span","value":" and that you comply with the "},{"url":"/faqs/answer/what-are-country-specific-sms-regulations/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"regulations and best practices of the country"}]},{"type":"span","value":" where you are sending messages to."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"Note: "},{"type":"span","marks":["emphasis"],"value":"If you are experiencing issues uploading a large CSV file containing your contact, try breaking it up into smaller batches."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325382","slug":"manually-add-edit-delete-contact","question":"How do I manually add, edit, or delete a contact?","publishDate":"2019-09-10","seo":{"description":"You can view, edit, and manage your contacts by navigating to Contacts from the left-hand panel of  Campaign Manager. Find out more.","title":"How to manually add, edit, or delete a contact | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Dw_qe6QTRv-T94JF0o_6-w","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can view and manage your contacts by navigating to "},{"type":"span","marks":["emphasis"],"value":"Contacts "},{"type":"span","value":"from the left-hand panel."}]},{"type":"paragraph","children":[{"type":"span","value":"To add an individual contact, select "},{"type":"span","marks":["emphasis"],"value":"Actions -> Add Contact "},{"type":"span","value":"and choose the group to which this contact should be added. Then, add the contact's details and submit the form."}]},{"type":"paragraph","children":[{"type":"span","value":"To edit or delete a contact, click the edit/delete button in the row in which the contact is displayed in. You can also send a message to an individual."}]},{"item":"Dw_qe6QTRv-T94JF0o_6-w","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/campaign-manager-sms/campaign-manager-group-add-one/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I add a campaign group and what is it used for?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/campaign-manager-sms/set-up-outbound-campaign-to-target-group/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I set up an outbound campaign to my target group?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325390","slug":"set-up-outbound-campaign-to-target-group","question":"How do I set up an outbound campaign to my target group?","publishDate":"2019-09-10","seo":{"description":"Read our Campaign Manager FAQ and learn how to set up an outbound campaign using industry best practices.","title":"Set up an outbound campaign to my target group | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"G7sOIitySV-qWYLXAtBULg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Step 1:"},{"type":"span","value":" "},{"url":"/faqs/answer/campaign-manager-upload-contact-list/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Upload your contact list"}]},{"type":"span","value":" or enter contacts manually."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Step 2:"},{"type":"span","value":" Navigate to the "},{"type":"span","marks":["emphasis"],"value":"Campaign"},{"type":"span","value":" tab."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Step 3:"},{"type":"span","value":" Schedule the message for delivery and compose it using either an existing template or a one-off message."}]},{"type":"paragraph","children":[{"type":"span","value":"Schedule your messages to be sent between 8:00 AM to 9:00 PM local time to adhere to the applicable guidelines published by the Mobile Marketing Association. Familiarize yourself with the specific "},{"url":"https://www.clickatell.com/sms-country-regulations/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"regulations and best practices for the country"}]},{"type":"span","value":" where you are sending messages. If you want to send your message immediately, leave the field as is, and don’t select a date or time."}]},{"type":"paragraph","children":[{"type":"span","value":"To use an existing message template, select the one you want to use from the "},{"type":"span","marks":["emphasis"],"value":"Message Template"},{"type":"span","value":" drop-down list. If you want to create a new template, click the Campaign Template."}]},{"type":"paragraph","children":[{"type":"span","value":"Enter your message in the message text entry box. SMS message parts are limited to 160 characters, including opt-out text. Note that longer messages can be sent using concatenation, but you will be billed for each message part. Read more about concatenated SMS "},{"url":"https://www.clickatell.com/help-center/sms/general-sms/how-do-i-send-longmultiple-concatenated-messages-in-one-sms","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"here"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Messages containing non-GSM (Unicode) characters are limited to 70 character segments. Read more about how you can check that your messages do not contain non-GSM characters "},{"url":"https://www.clickatell.com/help-center/campaign-manager/campaign-manager-make-sure-message-not-contain-non-gsm-characters","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"here"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"/faqs/answer/campaign-manager-message-footer-field/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Message Footer field "}]},{"type":"span","value":"will be appended to the message when sending and will add to the total characters used within your message."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Step 4:"},{"type":"span","value":" Click the "},{"type":"span","marks":["emphasis"],"value":"Save/Send message "},{"type":"span","value":"button."}]},{"item":"G7sOIitySV-qWYLXAtBULg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/campaign-manager-sms/add-campaign-group/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I add a campaign group and what is it used for?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/campaign-manager-sms/personalize-message-merge-field/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I personalize a message using a merge field?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/campaign-manager-sms/campaign-manager-upload-contact-list/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I upload my contact list?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/campaign-manager-sms/campaign-manager-measure-optimize-outbound-sms-campaigns/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I measure and optimize my outbound SMS campaigns?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325402","slug":"message-footer-field","question":"What is the Message Footer field?","publishDate":"2019-09-10","seo":{"description":"Learn about an SMS footer, for example, to use for opt-out text when it is mandatory for outbound SMS messages.","title":"What is the Message Footer field? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"For SMS campaigns, opt-out text may be mandatory for each outbound SMS "},{"url":"/faqs/answer/what-are-country-specific-sms-regulations/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"as per local legislation"}]},{"type":"span","value":". The text (e.g., \""},{"type":"span","marks":["emphasis"],"value":"Reply STOP to end"},{"type":"span","value":"\") can be included in the message footer field. This text forms part of your message character limit."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325405","slug":"campaign-manager-dashboard","question":"What is the dashboard and how does it work?","publishDate":"2019-09-10","seo":{"description":"Read our compilation of Frequently Asked Questions on using SMS Campaign Manager starting with how to use your Dashboard.","title":"What is the dashboard and how does it work? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The Campaign Dashboard contains the steps required for you to start sending your first campaign:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Step 1:"},{"type":"span","value":" Gives you two options on how to add your contacts - you can either upload a contact list or add a single contact"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Step 2:"},{"type":"span","value":" Enables two-way messaging by giving you an option to purchase a long number or short code (country-specific)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Step 3:"},{"type":"span","value":" Tops up your balance by allowing you to add your desired amount and review the amount you added to your shopping cart"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Step 4:"},{"type":"span","value":" Creates and sends a message - this shortcut will allow you to create a campaign message and send the message to your selected customers"}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"The Dashboard is not only limited to steps to start sending your first campaign but can also be used for shortcuts."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325416","slug":"add-edit-message-template/","question":"How do I add or edit a message template?","publishDate":"2019-09-10","seo":{"description":"Find out how to create SMS message templates to save time creating and sending common or often-used messages.","title":"How do I add or edit a message template?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Message templates can be created to save common or often-used SMS messages so that you won’t need to re-enter the same message repeatedly."}]},{"type":"paragraph","children":[{"type":"span","value":"Select "},{"type":"span","marks":["emphasis"],"value":"Campaign -> Campaign Template "},{"type":"span","value":"in the left-hand navigation menu. Select the "},{"type":"span","marks":["emphasis"],"value":"Add Campaign Template "},{"type":"span","value":"option from the "},{"type":"span","marks":["emphasis"],"value":"Actions"},{"type":"span","value":" drop-down list. Name your template in the "},{"type":"span","marks":["emphasis"],"value":"Template"},{"type":"span","value":" text entry box and enter your message in the "},{"type":"span","marks":["emphasis"],"value":"Message"},{"type":"span","value":" text entry box before clicking "},{"type":"span","marks":["emphasis"],"value":"Save"},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"You can edit or delete your template message by selecting the "},{"type":"span","marks":["emphasis"],"value":"Edit"},{"type":"span","value":" button in the row of the message template you want to edit."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325417","slug":"personalize-message-merge-field","question":"How do I personalize a message using a merge field?","publishDate":"2019-09-10","seo":{"description":"Learn how to personalize a message using a merge field when sending an SMS via Clickatell's Campaign Manager.","title":"Personalize a message using a merge field | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can personalize your SMS messages with the name of the subscriber when you set up an "},{"url":"https://www.clickatell.com/help-center/campaign-manager-sms/set-up-outbound-campaign-to-target-group/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"outbound SMS campaign"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Navigate to the "},{"type":"span","marks":["emphasis"],"value":"Campaign"},{"type":"span","value":" tab. In the "},{"type":"span","marks":["emphasis"],"value":"Message"},{"type":"span","value":" text area, add "},{"type":"span","marks":["emphasis"],"value":"[name]"},{"type":"span","value":" in your message content as the merge field. The name of your subscriber will automatically be pulled into the message if the name is available in your contacts list."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-64283950","slug":"measure-optimize-outbound-campaigns/","question":"How do I measure and optimize my outbound SMS campaigns?","publishDate":"2019-09-11","seo":{"description":"Learn some of the key metrics for the success of an SMS campaign and how to pull reports on SMS delivery rate per message and Click-through Rate.","title":"Measure and optimize my outbound SMS campaigns | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Here are some key metrics that you can use to measure and optimize the success of your "},{"url":"https://www.clickatell.com/help-center/campaign-manager-sms/set-up-outbound-campaign-to-target-group/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"outbound SMS campaigns"}]},{"type":"span","value":":"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"SMS delivery rate per message:"},{"type":"span","value":" Select "},{"type":"span","marks":["emphasis"],"value":"Logs"},{"type":"span","value":" in the left-hand menu to view all sent messages.  You can also view the delivery rate for individual messages here."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Click-through rate: "},{"type":"span","value":"If you used a "},{"url":"https://www.clickatell.com/help-center/campaign-manager-sms/add-edit-short-link/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"shortened URL"}]},{"type":"span","value":" in your SMS, you can see the number of clicks received on that link by navigating to "},{"type":"span","marks":["emphasis"],"value":"Tools -> Short links."},{"type":"span","value":" Your click-through rate (CTR) is calculated by taking the number of clicks or messages delivered multiplied by 100. If the objective of your campaign was to drive your subscribers to a web page, the CTR indicates how successful the content of your message was in achieving that objective."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-121549241","slug":"what-costs-are-involved-in-using-campaign-manager","question":"What costs are involved in using Campaign Manager?","publishDate":null,"seo":{"description":"There is no charge for using the application. You only pay for the SMS messages you send. Read here for more information.","title":"What does it cost to use Campaign Manager? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"There is no charge for using the application. You only pay for the SMS messages you send."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Note:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":" The maximum length of one SMS is "},{"type":"span","marks":["strong"],"value":"160"},{"type":"span","value":" characters if you use GSM characters only."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"If you use special characters in your SMS message, Unicode is used automatically. This reduces the number of characters per SMS to "},{"type":"span","marks":["strong"],"value":"70"},{"type":"span","value":".   "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/pricing-and-coverage/message-pricing","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"SMS Pricing Estimator"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/faqs/answer/what-character-sets-do-you-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What character sets do you support?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/faqs/answer/do-you-support-unicode/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Does Clickatell support Unicode?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/faqs/answer/what-is-the-maximum-length-of-an-sms/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is the maximum length of an SMS?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/general-sms/send-concatenated-sms/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I send concatenated messages as one SMS?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/campaign-manager/campaign-manager-make-sure-message-not-contain-non-gsm-characters/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I make sure my message does not contain non-GSM characters?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305770","name":"Campaign Manager (SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1672853538-rocket.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62248512","slug":"what-is-chat-2-pay","question":"What is Chat 2 Pay?","publishDate":"2021-09-08","seo":{"description":"Chat 2 Pay provides a convenient way to accept payments from your customers in their favorite messaging channels by enabling you to send a payment request via SMS or WhatsApp.  Learn more.","title":"What is Chat 2 Pay? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"KTLzMzuMQk6nyfCE_qekOg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay provides a convenient way to accept payments from your customers in their favorite messaging channels. "}]},{"type":"paragraph","children":[{"type":"span","value":"It enables you to send a payment request to your customers via an SMS or WhatsApp message. Clicking the URL embedded in the message opens a secure payment page where they can add a new or use a saved credit/debit card. This card is used to process their payments. If the card details were saved, the customer can make in-channel payments for future transactions by tapping a button or replying \"yes\" - no need to leave the channel or to complete card details again."}]},{"type":"paragraph","children":[{"type":"span","value":"With our "},{"type":"span","marks":["strong"],"value":"Clickatell-hosted checkout page"},{"type":"span","value":" and our innovative"},{"type":"span","marks":["strong"],"value":" tokenization and customer profile"},{"type":"span","value":" feature, Chat 2 Pay enables frictionless and secure in-channel, reply-based payments that are optimized for conversion and repeat purchases."}]},{"type":"paragraph","children":[{"type":"span","value":"As a payment facilitator rather than a gateway, Chat 2 Pay connects with established payment platforms to enable secure, compliant transactions worldwide. This messaging-based approach reduces operational costs while providing customers a convenient checkout experience within their preferred chat channels."}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay is ideal to use to:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Improve the customer experience"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Reduce the cost of business"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Deliver convenient, contact-free checkout experiences"}]}]}]},{"item":"KTLzMzuMQk6nyfCE_qekOg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-can-i-use-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I use Chat 2 Pay?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"General Chat 2 Pay FAQs"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/products/chat2pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay webpage"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-105060428","slug":"does-chat-2-pay-support-3d-secure","question":"Does Chat 2 Pay support 3D Secure?","publishDate":null,"seo":{"description":"Yes, Chat 2 Pay supports the 3D Secure 1.0 and 2.0 protocols. Find out what 3D Scure is and how to activate it on Chat 2 Pay.","title":"Does Chat 2 Pay support 3D Secure? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"ft3WHUHjQ5qwh6bG_zkBDg","alt":"","model":{"apiKey":"image"},"image":null},{"id":"aeBzkQgyT2yOGFf528RzyA","alt":"","model":{"apiKey":"image"},"image":null},{"id":"JGstdSMiSXyyeNXqgESptQ","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, Chat 2 Pay supports the 3D Secure 1.0 and 2.0 protocols. "}]},{"item":"ft3WHUHjQ5qwh6bG_zkBDg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What is 3DS?"}]},{"type":"paragraph","children":[{"type":"span","value":"3D Secure (3DS) is an authentication protocol that helps to minimize costly fraudulent transactions by adding an extra layer of protection to the payment journey. After entering credit/debit card details for online transactions, the customer is asked to authenticate their identity using methods such as two-factor authentication (One-Time Passwords) or biometrics (e.g., fingerprints, facial recognition)."}]},{"item":"aeBzkQgyT2yOGFf528RzyA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"How is 3DS activated on Chat 2 Pay?"}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay allows clients to decide if and how 3DS is used for their transactions. Clients may configure the following options for 3DS authentication on their transactions:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"All Transactions: "},{"type":"span","value":"For this option, all transactions processed on your account will be required to go through the 3DS authentication process."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"First Transactions:"},{"type":"span","value":" Only the cardholder’s first transaction will be required to go through the 3DS authentication process. Subsequent transactions will then not be required to go through the 3DS authentication process, thereby improving user experience."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"None:"},{"type":"span","value":" 3DS authentication would not be required for any of your transactions. This however means that you bear the risk of the transaction."}]}]}]},{"item":"JGstdSMiSXyyeNXqgESptQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/differences-between-3ds-1-0-and-2-0/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the major differences between 3DS 1.0 and 2.0?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-120716120","slug":"how-can-i-use-chat-2-pay","question":"How can I use Chat 2 Pay?","publishDate":null,"seo":{"description":"Chat 2 Pay can be used with Chat Desk, Chat Flow, Salesforce, and via API integrations. Find out more about using Chat 2 Pay for your chat commerce needs.","title":"How can I use Chat 2 Pay? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"fN8j8nY6RQ-hfpOUa2PGgw","alt":"","model":{"apiKey":"image"},"image":null},{"id":"X6w7TTiqRaqEaHDfPlCz1A","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay is available on the "},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Transact"}]},{"type":"span","marks":["strong"],"value":" "},{"type":"span","value":"package, which includes access to all the channels and applications listed below. "}]},{"type":"paragraph","children":[{"type":"span","value":"Once you've "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configured Chat 2 Pay"}]},{"type":"span","value":" on your account, you can send out payment links via "},{"type":"span","marks":["strong"],"value":"SMS"},{"type":"span","value":" and "},{"type":"span","marks":["strong"],"value":"WhatsApp "},{"type":"span","value":"chat channels using the following applications to trigger the transaction:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Live agent messaging via Chat Desk:"},{"type":"span","value":" When customers are chatting with your live agents using Chat Desk, the agent can send the customer a payment link to make a payment."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Automated messaging via Chat Flow:"},{"type":"span","value":" As a flow-builder, you can embed a Chat 2 Pay node into your workflows to trigger payment requests to your customers on chat. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Salesforce Order Management Integration:"},{"type":"span","value":" Embed a Chat 2 Pay “extension” into your Salesforce CRM/OMS to allow a call center agent to trigger the payment request."}]}]}]},{"item":"fN8j8nY6RQ-hfpOUa2PGgw","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note: "},{"type":"span","marks":["emphasis"],"value":"You'll need a merchant ID from the Payment Gateway - contact "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"our Support Team"}]},{"type":"span","marks":["emphasis"],"value":" for assistance in getting your merchant ID."}]},{"item":"X6w7TTiqRaqEaHDfPlCz1A","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"For more information:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Follow these steps"}]},{"type":"span","value":" to send payment requests in Chat Desk via Chat 2 Pay."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/flow/user-facing-nodes/commerce/chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Follow these steps"}]},{"type":"span","value":" to use the Chat 2 Pay node to send payment requests in Chat Flow."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay/manage-callback-notifications/salesforce","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Follow these steps"}]},{"type":"span","value":" to embed a Chat 2 Pay extension into Salesforce."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-120716531","slug":"host-payment-page-on-my-domain","question":"Am I able to host the payment page on my domain?","publishDate":null,"seo":{"description":"We currently do not support client-hosted secure pages for our Chat 2 Pay product. Read this FAQ to find out about alternative options. ","title":"Chat 2 Pay: Host the payment page on my domain? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Oj4R4bHQRRyw2JY1QrGnIw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"No, our current system does not allow for hosting the checkout page directly on your domain. However, we offer "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/customize-chat-2-pay-checkout-experience/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"customization options"}]},{"type":"span","value":" to ensure a seamless and branded checkout experience for your customers by incorporating your logo prominently on the checkout page. This level of customization aims to maintain brand consistency and enhance customer trust, even though the checkout page is hosted on our secure servers."}]},{"item":"Oj4R4bHQRRyw2JY1QrGnIw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/customize-chat-2-pay-checkout-experience/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I customize my Chat 2 Pay checkout experience?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/manage-order-details-on-chat-2-pay-payment-page/","type":"link","children":[{"type":"span","value":"How do I manage order details on my Chat 2 Pay payment page?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-120716796","slug":"what-reports-do-i-have-access-to","question":"What Chat 2 Pay reports do I have access to?","publishDate":null,"seo":{"description":"All Chat 2 Pay clients have access to a usage report from Clickatell and a transactional report from your payment provider. Read this FAQ to find out more.","title":"What Chat 2 Pay reports do I have access to? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"BjGklJO7RXaHTd_bqgCYMg","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1732022700-c2p-report-image.avif?auto=format","title":null}},{"id":"dPT7z4R1TqqEMABCnZ_oZw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"All Chat 2 Pay clients have access to a "},{"type":"span","marks":["strong"],"value":"usage report"},{"type":"span","value":" from Clickatell and a "},{"type":"span","marks":["strong"],"value":"transactional report"},{"type":"span","value":" from your payment provider."}]},{"type":"paragraph","children":[{"type":"span","value":"You can view and download the Clickatell Report from the "},{"type":"span","marks":["emphasis"],"value":"Analytics and Reports"},{"type":"span","value":" section in the "},{"url":"https://app.clickatell.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell Portal."}]}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more information, see our "},{"url":"https://guides.clickatell.com/chat-commerce-platform/data-and-analytics/dashboards-in-clickatell-portal","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"user guide"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"item":"BjGklJO7RXaHTd_bqgCYMg","type":"block"},{"item":"dPT7z4R1TqqEMABCnZ_oZw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"In addition to the online dashboards, you can also retrieve raw data from a secure server, enabling you to analyze and apply your own insights in your environment and keep the history in your data lakes. "}]},{"type":"paragraph","children":[{"type":"span","value":"The raw data is supplied as standardized, templated sets of data elements referred to as \"data templates\". "},{"type":"span","marks":["emphasis"],"value":"Data Templates"},{"type":"span","value":" are generic datasets created for each application and normalized for clients' easy consumption. You can download these sets of raw data (CSV files) from a Clickatell-hosted cloud SFTP server."}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"type":"span","marks":["strong"],"value":"weekly "},{"type":"span","value":"Data Sharing service is included as standard in all packages. You can upgrade to a higher frequency delivery at an "},{"type":"span","marks":["strong"],"value":"additional cost"},{"type":"span","value":". The table below describes the options available."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more information, see our "},{"url":"https://guides.clickatell.com/chat-commerce-platform/data-and-analytics/raw-data-access","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"user guide"}]},{"type":"span","marks":["emphasis"],"value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-120717112","slug":"payment-methods-supported-by-chat-2-pay","question":"What payment methods are supported by Chat 2 Pay?","publishDate":null,"seo":{"description":"This FAQ stipulates which payment methods are supported by Clickatell's Chat 2 Pay application. Find out more.","title":"What payment methods supported by Chat 2 Pay? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"ATG-BAYpRlKMuAvK2bfxfg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Supported payment methods include:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Visa and Mastercard debit and credit cards."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Visa and Mastercard's Click to Pay (only available for specific use cases - please contact us to get more details). "}]}]}]},{"item":"ATG-BAYpRlKMuAvK2bfxfg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/payment-gateways-supported-by-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What payment gateways are supported by Chat 2 Pay?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-can-i-use-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I use Chat 2 Pay?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-120717340","slug":"disable-chat-2-pay-configuration","question":"How do I disable my Chat 2 Pay configuration?","publishDate":null,"seo":{"description":"You can easily disable your Chat 2 configuration by disabling or unlinking the applications that are integrated into it. Read this FAQ to find out more.","title":"How do I disable my Chat 2 Pay configuration? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can easily disable your Chat 2 configuration by disabling or unlinking the applications that are integrated into it."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Disable channels linked to Chat 2 Pay"}]},{"type":"paragraph","children":[{"type":"span","value":"In your Clickatell Portal, navigate to "},{"type":"span","marks":["emphasis"],"value":"My Workspace -> Products -> Chat 2 Pay"},{"type":"span","value":". In the "},{"type":"span","marks":["emphasis"],"value":"Linked Channels "},{"type":"span","value":"section, click the \"Enable/ Disable\" toggle."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Disable applications linked to Chat 2 Pay"}]},{"type":"paragraph","children":[{"type":"span","value":"In your Clickatell Portal, navigate to "},{"type":"span","marks":["emphasis"],"value":"My Workspace ->"},{"type":"span","value":" "},{"type":"span","marks":["emphasis"],"value":"Products -> Chat 2 Pay"},{"type":"span","value":". In the Linked Products section click the \"Enable/ Disable\" toggle."}]},{"type":"paragraph","children":[{"type":"span","value":"In the case of Chat Flow, it will prompt you to check any flows that are currently using the Chat 2 Pay node linked to this configuration. You will need to remove those nodes from your workflows in Chat Flow before Chat 2 Pay will allow you to proceed."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Disable APIs linked to Chat 2 Pay"}]},{"type":"paragraph","children":[{"type":"span","value":"In your Clickatell Portal, navigate to "},{"type":"span","marks":["emphasis"],"value":"Products -> Chat 2 Pay"},{"type":"span","value":" -> "},{"type":"span","marks":["emphasis"],"value":"Configure"},{"type":"span","value":". In the "},{"type":"span","marks":["emphasis"],"value":"Callback Notification"},{"type":"span","value":" section, click the \"Enable/ Disable\" toggle to disable applications linked to this API."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-120746043","slug":"activation-keys-for-chat-2-pay/","question":"Why do I need activation keys for Chat 2 Pay?","publishDate":null,"seo":{"description":"Any application sending payment links with Chat 2 Pay needs to have an API key authorizing the transaction request. Read here for more information.","title":"Why do I need activation keys for Chat 2 Pay? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Any application sending payment links with Chat 2 Pay needs an API key authorizing the transaction request. The activation key is generated and presented to you once the Chat 2 Pay "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configuration"}]},{"type":"span","value":" is complete. This is the key you'll use to activate your linked applications. All applications use the same activation key."}]},{"type":"paragraph","children":[{"type":"span","value":"You can have multiple activation keys for the same Chat 2 Pay account. However, you can only use one activation key at a time to authorize a transaction."}]},{"type":"paragraph","children":[{"type":"span","value":"If your activation key has been compromised, you can create a new activation key and delete the compromised key."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-120746427","slug":"can-i-test-my-chat-2-pay-integration","question":"Can I test my Chat 2 Pay integration?","publishDate":null,"seo":{"description":"Yes. You can add a Chat 2 Pay Sandbox configuration that allows you to test your Chat 2 Pay setup without using \"real\" money. Read more.","title":"Can I test my Chat 2 Pay integration? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"L0NLdqBsTAqVHwzHDTc3FA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes. You can add a Chat 2 Pay sandbox configuration that allows you to test your Chat 2 Pay setup without using \"real\" money. "}]},{"type":"paragraph","children":[{"type":"span","value":"Sandbox configurations allow you to link your Chat 2 Pay configuration to a sandbox instance of your payment processor. Where a production configuration is linked to a production payment gateway (i.e., when you click the payment link it renders a payment page that accepts real credit cards), a sandbox configuration lets you use test cards on the payment gateway. "}]},{"type":"paragraph","children":[{"type":"span","value":"You can have multiple Sandbox Chat 2 Pay configurations in your account. "}]},{"item":"L0NLdqBsTAqVHwzHDTc3FA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note: "},{"type":"span","marks":["emphasis"],"value":"You cannot promote a sandbox configuration directly into production at this time. You will need to create a separate production configuration to use Chat 2 Pay in the production environment."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-120746785","slug":"how-does-chat-2-pay-payment-links-work","question":"How does Chat 2 Pay payment links work?","publishDate":null,"seo":{"description":"A payment link is generated for customers without a tokenized card on the Chat 2 Pay platform and sent to the selected chat channel for payment. Find out more.","title":"How does the Chat 2 Pay payment link work? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"dNUEhoIaR3qSBuZHbiLk7w","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A secure payment link is generated for customers without a "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/what-is-a-tokenized-payment/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"tokenized "}]},{"type":"span","value":"card on the Chat 2 Pay platform and sent via the selected "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-can-i-use-c","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"chat channel"}]},{"type":"span","value":" for payment. Clicking the link opens a secure payment page where customers can provide their payment information and select whether to save their card for future use."}]},{"type":"paragraph","children":[{"type":"span","value":"The payment link sent on chat expires after "},{"type":"span","marks":["strong"],"value":"5 minutes"},{"type":"span","value":" if it is not clicked. Once the customer clicks it, the expiry time is extended for an additional "},{"type":"span","marks":["strong"],"value":"15 minutes"},{"type":"span","value":" to allow the customer to complete the payment. The payment page expires in 15 minutes, after which the transaction fails."}]},{"type":"paragraph","children":[{"type":"span","value":"If the delivery of the payment link or receipt fails, the transaction will need to be re-initiated by the customer when chatting with a bot or the live agent. We store details of the delivery of the payment link."}]},{"item":"dNUEhoIaR3qSBuZHbiLk7w","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-do-i-receive-payments-when-using-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I receive payments when using Chat 2 Pay?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-does-chat-2-pay-payment-links-work/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What happens if my Chat 2 Pay transaction fails?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-does-chat-2-pay-payment-links-work/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I resolve it if my payment is in REVIEW state?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-120747787","slug":"enable-chat-2-pay-on-chat-flow","question":"How do I enable Chat 2 Pay on Chat Flow?","publishDate":null,"seo":{"description":"Read this FAQ for instructions on how to enable Clickatell's Chat 2 Pay application on Chat Flow and utilize its powerful chat commerce capabilities.","title":"How do I enable Chat 2 Pay on Chat Flow? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"120747785","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1648801742-group-338.jpg?auto=format","title":null}},{"id":"KfBdJmcZQICxXnVwlRbp7A","alt":"","model":{"apiKey":"image"},"image":null},{"id":"YuI_kU_TSoGD2bSCSMJq1Q","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Although you get access to the Chat 2 Pay functionality by default if you are on the "},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Transact "}]},{"type":"span","value":"package, you must first "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configure"}]},{"type":"span","value":" Chat 2 Pay in your Clickatell Portal. Once Chat 2 Pay is correctly configured (i.e., the status is \"Complete\"), you can link it to your Chat Flow application."}]},{"item":"120747785","type":"block"},{"item":"KfBdJmcZQICxXnVwlRbp7A","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Your flow-builders can now use the "},{"url":"https://guides.clickatell.com/flow/user-facing-nodes/commerce/chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay node"}]},{"type":"span","value":" in Chat Flow when building out their flows. "}]},{"type":"paragraph","children":[{"type":"span","value":"You only need to configure your Chat 2 Pay settings on the Clickatell Portal once - the same configuration is used for all Chat 2 Pay nodes used in Chat Flow. You can use a Chat 2 Pay node in multiple workflows to trigger a payment link to your end-users. Each payment link generated is unique and will link back to that particular payment for that flow."}]},{"item":"YuI_kU_TSoGD2bSCSMJq1Q","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-flow/remove-chat-2-pay-from-workflow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I remove Chat 2 Pay from my workflow?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-flow/cancel-payment-request-sent-from-chat-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I cancel the payment request sent from Chat Flow?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120747089","name":"Chat 2 Pay in Chat Flow","icon":null}},{"id":"DatoCmsTemplateHelpCenter-120749091","slug":"enable-chat-2-pay-on-chat-desk","question":"How do I enable Chat 2 Pay on Chat Desk?","publishDate":null,"seo":{"description":"Read this FAQ for instructions on enabling Clickatell's Chat 2 Pay application on Chat Desk and utilizing its powerful chat commerce capabilities.","title":"How do I enable Chat 2 Pay on Chat Desk? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"120749088","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1648801742-group-338.jpg?auto=format","title":null}},{"id":"btjNTjdyScKB83IfOo9ASA","alt":"","model":{"apiKey":"image"},"image":null},{"id":"120749090","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1648803972-group-174.jpg?auto=format","title":null}},{"id":"NqwPqDlJS2KhdLy0rGVLyQ","alt":"","model":{"apiKey":"image"},"image":null},{"id":"Hwadhe1oSCCGKdz83YsbTg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Although you get access to the Chat 2 Pay functionality by default if you are on the "},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Transact "}]},{"type":"span","value":"package, you must first "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configure"}]},{"type":"span","value":" Chat 2 Pay in your Clickatell Portal. Once Chat 2 Pay is correctly configured (i.e., the status is \"Complete\"), you can link it to your Chat Desk application."}]},{"item":"120749088","type":"block"},{"item":"btjNTjdyScKB83IfOo9ASA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Your agents can now see and use the "},{"url":"https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay extension"}]},{"type":"span","value":" in Chat Desk."}]},{"item":"120749090","type":"block"},{"item":"NqwPqDlJS2KhdLy0rGVLyQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Currently, only agents on Chat Desk can send a Chat 2 Pay link to end-users. However, a Supervisor can see all the details of Chat 2 Pay transactions (e.g., how many Chat 2 Pay payment links were sent, which agent(s) sent the Chat 2 Pay payment links, what the current and past statuses of a Chat 2 Pay transaction are, etc.) in the Supervisor Desk."}]},{"item":"Hwadhe1oSCCGKdz83YsbTg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-desk/cancel-payment-request-sent-from-chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I cancel the payment request sent from Chat Desk?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120749045","name":"Chat 2 Pay in Chat Desk","icon":null}},{"id":"DatoCmsTemplateHelpCenter-120750464","slug":"cancel-payment-request-sent-from-chat-desk","question":"Can I cancel the payment request sent from Chat Desk?","publishDate":null,"seo":{"description":"Yes, a payment request can be cancelled if the end-user has not yet clicked on the payment link sent to them. Click here to read more.","title":"Can payment request from Chat Desk be cancelled | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"120750463","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1648804825-group-176.jpg?auto=format","title":null}},{"id":"b91W5mg_TUKD38w1QXxBFQ","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, a payment request can be canceled if the end-user has not yet clicked on the payment link sent to them."}]},{"type":"paragraph","children":[{"type":"span","value":"You cannot cancel a payment request if an end-user has already accessed the link or if it has expired."}]},{"type":"paragraph","children":[{"type":"span","value":"See "},{"url":"https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay#cancel-a-payment-request","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"here"}]},{"type":"span","value":" for more information on canceling payments."}]},{"item":"120750463","type":"block"},{"item":"b91W5mg_TUKD38w1QXxBFQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-desk/enable-chat-2-pay-on-chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I enable Chat 2 Pay on Chat Desk?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120749045","name":"Chat 2 Pay in Chat Desk","icon":null}},{"id":"DatoCmsTemplateHelpCenter-120873754","slug":"cancel-payment-request-sent-from-chat-flow","question":"Can I cancel the payment request sent from Chat Flow?","publishDate":null,"seo":{"description":"No. Once the link is presented to the end-user, the flow-builder or the Chat Flow application cannot cancel the payment link. Read more.","title":"Can payment request from Chat Flow be cancelled | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"J1wYwZLyRQW7KAUqZfzqwQ","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"No. Once the link is presented to the end-user, the flow-builder or the Chat Flow application cannot cancel or 'call back' the payment link. If the end-user doesn't click the link within 5 minutes or doesn't complete their payment within 15 minutes, the payment link will expire. Once the link has expired, it cannot be reactivated and a new link must be sent to the end-user."}]},{"item":"J1wYwZLyRQW7KAUqZfzqwQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-flow/enable-chat-2-pay-on-chat-flow/","type":"link","children":[{"type":"span","value":"How do I enable Chat 2 Pay on Chat Flow?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-flow/remove-chat-2-pay-from-workflow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I remove Chat 2 Pay from my workflow?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120747089","name":"Chat 2 Pay in Chat Flow","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62325042","slug":"channels-supported-chat-desk/","question":"What channels are supported on Chat Desk?","publishDate":"2018-04-25","seo":{"description":"Read this FAQ to find out more about the channels currently supported on Clickatell's live agent chat application, Chat Desk.","title":"What channels are supported on Chat Desk? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Y2uPC86zSDG8dSq3rrd3Wg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can currently use "},{"url":"https://www.clickatell.com/help-center/chat-desk/touch-chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Desk"}]},{"type":"span","value":" with the following channels:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"WhatsApp"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"SMS"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Apple Messaging for Business (AMB)"}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"Each channel opens unique ways to engage with your customers, from basic information sharing to rich, interactive multimedia conversations. Choose the channels that best fit your customers' needs and your business goals."}]},{"item":"Y2uPC86zSDG8dSq3rrd3Wg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-desk/touch-chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Chat Desk?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-desk/how-will-touch-benefit-my-customers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How will Chat Desk benefit my customers?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-desk/add-agent-users-chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How many users can get access to Chat Desk?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62325024","name":"Chat Desk","icon":{"url":"https://www.datocms-assets.com/54467/1672853534-homepage-3.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325384","slug":"how-many-users-chat-desk/","question":"How many users can get access to Chat Desk?","publishDate":"2018-04-25","seo":{"description":"There is no limit on the number of users you can add to your Chat Desk application. Read this FAQ for more information.","title":"How many users can get access to Chat Desk? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"S5EIYfbuTya5nopos8xmFw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"There is no limit on the number of users you can add to the Chat Desk application. If you subscribed to Clickatell's "},{"url":"https://www.clickatell.com/interact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Interact "}]},{"type":"span","value":"or "},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Transact "}]},{"type":"span","value":"package, you can add as many users as you want to Chat Desk. During onboarding, Clickatell will assist you in setting up your users and granting them the correct roles and permissions to control system access to appropriately authorized users."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more details on managing users and their permissions, see "},{"url":"https://guides.clickatell.com/chat-commerce-platform/additional-features-and-services/user-portal/user-management","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"here"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"item":"S5EIYfbuTya5nopos8xmFw","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-desk/touch-chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Chat Desk?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-desk/channels-supported-touch/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What channels are supported on Chat Desk?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62325024","name":"Chat Desk","icon":{"url":"https://www.datocms-assets.com/54467/1672853534-homepage-3.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325395","slug":"reporting-chat-desk/","question":"What reporting is available on Chat Desk?","publishDate":"2018-04-25","seo":{"description":"Clickatell provides several reports providing visibility into your Chat Desk activities and performance. These metrics and graphs can be downloaded. Find out more.","title":"What reporting is available on Chat Desk? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"SVJWEKQpSJu8-E9sEh5XCw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":3,"children":[{"type":"span","value":"Chat Desk Dashboard"}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://guides.clickatell.com/chat-desk/chat-desk-dashboard/dashboard","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Desk Dashboard"}]},{"type":"span","value":" provides a summary of near real-time data relating to agent performance and availability (past and present) and provides a view of your customers' engagement behavior (past and present). This data enables you as a supervisor to easily monitor the activities across your Chat Desk and to ensure that clients are being serviced efficiently."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more information, see the "},{"url":"https://clickatell.gitbook.io/chat-desk/reporting-and-analytics/dashboard-metrics","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Chat Desk User Guide here"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"item":"SVJWEKQpSJu8-E9sEh5XCw","type":"block"},{"type":"heading","level":3,"children":[{"type":"span","value":"Agents Report in Clickatell Portal"}]},{"type":"paragraph","children":[{"type":"span","value":"Several reports are available in the Clickatell Portal to view and download. These reports include important metrics and graphs and provide visibility on the activities and performance of Chat Desk. A "},{"type":"span","marks":["emphasis"],"value":"Definitions "},{"type":"span","value":"page can be viewed to elaborate on the definitions used in the reports."}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Full Analytics: Provides a full view of your Chat Desk data over different periods. Includes a Summary report, Agent-specific report, and a Message Template report."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Customer Satisfaction: View the current day's NPS or CSAT survey results (assuming you have set up these surveys in Chat Desk). "}]}]}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":" For more information, see the "},{"url":"https://guides.clickatell.com/chat-commerce-platform/data-and-analytics/dashboards-in-clickatell-portal/agents-chat-desk","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"user guide here"}]},{"type":"span","marks":["emphasis"],"value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62325024","name":"Chat Desk","icon":{"url":"https://www.datocms-assets.com/54467/1672853534-homepage-3.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325418","slug":"all-agents-offline/","question":"What happens when all agents are offline?","publishDate":"2018-04-25","seo":{"description":"When all agents are offline, all chats are converted into tickets and listed in the Tickets tab on Chat Desk for the agents to attend to when they log on again.","title":"What happens when all agents are offline? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"All chats received outside of business hours or when no agents are available are converted into "},{"url":"https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/manage-tickets","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"tickets"}]},{"type":"span","value":" and listed in the "},{"type":"span","marks":["emphasis"],"value":"Tickets"},{"type":"span","value":" tab on Chat Desk. Agents can attend to these tickets once they are back online. Tickets cannot expire but are archived after 90 days."}]},{"type":"paragraph","children":[{"type":"span","value":"In order to manage customer expectations outside of operating hours, you can set up an "},{"url":"https://www.clickatell.com/help-center/chat-desk/automated-response-messages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"automated response "}]},{"type":"span","value":"to send to end-users when all agents are offline."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more detailed information, please refer to our dedicated "},{"url":"https://guides.clickatell.com/chat-desk","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"user guide"}]},{"type":"span","marks":["emphasis"],"value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62325024","name":"Chat Desk","icon":{"url":"https://www.datocms-assets.com/54467/1672853534-homepage-3.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325436","slug":"automated-response-messages","question":"Can I set up automated response messages?","publishDate":"2018-04-25","seo":{"description":"Auto-responders are messages automatically sent to end-users in certain scenarios, e.g., when all agents are busy or when outside of support hours. Read more.","title":"Can I set up automated response messages? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/auto-responders","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Auto-responders"}]},{"type":"span","value":" are messages that, if enabled, are automatically sent to end-users in certain scenarios, e.g., when all agents are busy or when a customer has reached your business "},{"url":"https://www.clickatell.com/help-center/chat-desk/happens-agents-offline/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"outside of support hours"}]},{"type":"span","value":". Default messages have been added for each type of auto-responder that you can either use as-is or edit to create custom messages."}]},{"type":"paragraph","children":[{"type":"span","value":"To manage your auto-responders, log into your Chat Desk Dashboard and select the "},{"type":"span","marks":["emphasis"],"value":"Auto Responders"},{"type":"span","value":" tab under "},{"type":"span","marks":["emphasis"],"value":"Settings"},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more detailed information, see our dedicated "},{"url":"https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/auto-responders","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"user guide"}]},{"type":"span","marks":["emphasis"],"value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62325024","name":"Chat Desk","icon":{"url":"https://www.datocms-assets.com/54467/1672853534-homepage-3.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325473","slug":"what-is-chat-desk/","question":"What is Chat Desk?","publishDate":"2018-04-25","seo":{"description":"Chat Desk is an easy-to-use web-based application that enables real-time communication with your customers via a single web interface. Read this FAQ for detail.","title":"What is Chat Desk? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Ar9q1nPnS6K2NnMLnSRAUw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Chat Desk forms part of the conversational layer of Clickatell's Chat Commerce Platform, and is included in the "},{"url":"https://www.clickatell.com/interact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"Interact "}]},{"type":"span","marks":["strong"],"value":"and "},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"Transact "}]},{"type":"span","marks":["strong"],"value":"packages."}]},{"type":"paragraph","children":[{"url":"https://www.clickatell.com/products/chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Desk"}]},{"type":"span","value":" is an easy-to-use web-based application that enables real-time communication with your customers via a single web interface. It allows your customers to contact you via multiple channels (like WhatsApp) while your customer service agents manage and respond to these customer messages from one, central web-based agent desk. Chat Desk also makes monitoring queries, chats, agent performance, and SLAs easier so you can ensure your customers receive the best and most efficient service."}]},{"type":"paragraph","children":[{"type":"span","value":"The main features of Chat Desk include:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Chat Desk Dashboard "},{"type":"span","value":"(Supervisors only): Provides a summary of near real-time data relating to agent performance and availability and provides a view of your customers' engagement behavior."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Supervisor Desk "},{"type":"span","value":"(Supervisors only): Provides greater visibility to a supervisor into their agents' activities and interactions with clients to ensure their teams are providing efficient and quality service to end-users."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Agent Desk: "},{"type":"span","value":"Enables agents to engage with end-users across multiple chat channels in real-time, including two-way rich media support, chat history retrieval, and the ability to transfer chats."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"Use Chat Desk as a stand-alone application if live chat support is all you require, or use it in conjunction with our self-service chatbot builder, "},{"url":"https://www.clickatell.com/help-center/chat-flow/what-is-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Flow"}]},{"type":"span","value":", to handle standard inquiries and automated workflows."}]},{"item":"Ar9q1nPnS6K2NnMLnSRAUw","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-desk/channels-supported-touch/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What channels are supported on Chat Desk?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-desk/add-agent-users-chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How many users can get access to Chat Desk?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-desk/how-will-touch-benefit-my-customers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How will Chat Desk benefit my customers?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62325024","name":"Chat Desk","icon":{"url":"https://www.datocms-assets.com/54467/1672853534-homepage-3.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325802","slug":"how-chat-desk-benefits-customers/","question":"How will Chat Desk benefit my customers?","publishDate":"2016-11-10","seo":{"description":"Find out how your customers will benefit from Clickatell Touch's improved customer service.","title":"How will Chat Desk benefit my customers?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"R7r-Pz5RTJWkjNlvAlqVLA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Social media, instant messaging platforms, and chat apps have changed the rules of engagement. Customers expect fast support and live chat customer service across multiple channels, and the wait time for queries to be processed by sales staff, customer service, and social media teams can lead to a loss of customers and business."}]},{"type":"paragraph","children":[{"type":"span","value":"Chat Desk is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Benefits include:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Increased customer engagement: Reach more customers, and serve multiple customers simultaneously."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Improved customer experiences: Resolve customer queries in minutes by enabling customers to communicate with live agents on their favorite chat app."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Reduced call center volumes and costs: Decrease the number of incoming calls and email queries by supporting customers efficiently and effectively on chat channels."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Streamlined support and increased sales"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Optimized cross- and up-selling efforts by leveraging rich media​."}]}]}]},{"item":"R7r-Pz5RTJWkjNlvAlqVLA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Find out more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-desk/touch-chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Chat Desk?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-desk/channels-supported-touch/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What channels are supported on Chat Desk?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62325024","name":"Chat Desk","icon":{"url":"https://www.datocms-assets.com/54467/1672853534-homepage-3.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62115892","slug":"obscure-sensitive-data-chat-flow/","question":"Can I obscure sensitive data captured in Chat Flow?","publishDate":"2021-09-27","seo":{"description":"When using the \"Request input\" node in Chat Flow, you can enable a “Sensitive” toggle when asking the user for sensitive information. Find out more.","title":"Obscure sensitive data captured in Chat Flow | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can enable the “Sensitive” toggle on a "},{"url":"https://guides.clickatell.com/flow/user-facing-nodes/input-nodes/menu-nodes-ask-for-input","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Request input"}]},{"type":"span","value":" node when asking the end-user for "},{"type":"span","marks":["strong"],"value":"sensitive "},{"type":"span","value":"information (e.g., a password) that you do not want to be visible in the chat. "}]},{"type":"paragraph","children":[{"type":"span","value":"If the “Sensitive” toggle is turned ON, the end-user is presented with a link when they arrive at this step in the workflow that takes them to a secured, external website hosted by Clickatell where they can enter the sensitive data. Once submitted, the end-user is returned to the channel to continue with the workflow."}]},{"type":"paragraph","children":[{"type":"span","value":"The information provided by the end-user in this step is masked in the Chat Flow logs and not visible within the channel (even to the end-user), and if the end-user is transferred to Chat Desk, the information the end-user entered is masked with asterisks."}]},{"type":"paragraph","children":[{"type":"span","value":" Note that the “Sensitive” toggle is turned "},{"type":"span","marks":["strong"],"value":"OFF "},{"type":"span","value":"by default. "}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more detailed information, see our dedicated "},{"url":"https://guides.clickatell.com/flow/user-facing-nodes/input-nodes/menu-nodes-ask-for-input","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"user guide"}]},{"type":"span","marks":["emphasis"],"value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62303788","name":"Chat Flow","icon":{"url":"https://www.datocms-assets.com/54467/1672853532-homepage-5.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62305894","slug":"integrate-workflows-with-back-end-system/","question":"Can I integrate Chat Flow workflows with my back-end system?","publishDate":"2021-04-06","seo":{"description":"Find out how you can integrate your Chat Flow workflows with your back-end system.","title":"Can I integrate Chat Flow workflows with my back-end system?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"YJMnSC2FS0CPqslKKeVQgA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, you can go beyond chat and provide app-like functionality through API integration with your business systems, adding value to your customers through deep, personalized engagements."}]},{"type":"paragraph","children":[{"type":"span","value":"To utilize APIs within Chat Flow, you must first add them in the "},{"url":"https://guides.clickatell.com/flow/configuration/api-integration","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"API configuration section"}]},{"type":"span","value":" in Chat Flow. Once you've added an API endpoint in the integration section, it can be utilized across multiple flows."}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://guides.clickatell.com/flow/action-nodes/action-nodes-api-integration","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"API Integration action node"}]},{"type":"span","value":" allows you to call an external API using HTTP. The API can be from a 3rd party organization or from within your own organization. An API Integration node can invoke an "},{"type":"span","marks":["strong"],"value":"HTTP GET, POST, PUT, or DELETE"},{"type":"span","value":" with headers, query parameters, and (in the case of POST) a request body."}]},{"type":"paragraph","children":[{"type":"span","value":"During onboarding, Clickatell will assist you in setting up the API integrations you require for your specific use case."}]},{"item":"YJMnSC2FS0CPqslKKeVQgA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-flow/what-is-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Chat Flow?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-flow/what-channels-are-supported-on-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What channels are supported on Chat Flow?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62303788","name":"Chat Flow","icon":{"url":"https://www.datocms-assets.com/54467/1672853532-homepage-5.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62305897","slug":"direct-users-external-website-from-workflow/","question":"Can I direct users to an external website from within a workflow?","publishDate":"2021-04-06","seo":{"description":"Find out how you can direct users to an external website in Clickatell's Chat Flow.","title":"How do I direct users to an external website from within a workflow?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, you can. The "},{"type":"span","marks":["emphasis"],"value":"External Link node"},{"type":"span","value":" allows you to call an external web URL and in turn, allows the URL to return a single variable result. Your end-user is directed to an external web page from within a Chat Flow conversation and then returns to the Chat Flow conversation with optional additional data gathered from the external web page. Examples include directing your users to visit a website to read terms and conditions or complete a survey on their experience."}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"type":"span","marks":["emphasis"],"value":"External Link node"},{"type":"span","value":" typically provides your end-user with the required information and URL (hyperlink) to the website they must visit. 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When the session ends, all data relating to it is removed from our system.","title":"Do we store data in Chat Flow?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell stores data temporarily for the duration of the chat session. When the session ends, all data relating to it is removed from our system."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62303788","name":"Chat Flow","icon":{"url":"https://www.datocms-assets.com/54467/1672853532-homepage-5.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62324953","slug":"how-many-users-chat-flow/","question":"How many users can get access to Chat Flow?","publishDate":"2020-11-11","seo":{"description":"There is no limit on the number of users you can add to your Chat Flow application. Read this FAQ for more information.","title":"How many users can get access to Chat Flow? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"KwEsUXlVR12SfR25NxSZTg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"There is no limit on the number of users you can add to the Chat Flow application. If you subscribed to Clickatell's "},{"url":"https://www.clickatell.com/interact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Interact "}]},{"type":"span","value":"or "},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Transact "}]},{"type":"span","value":"package, you can add as many users as you want to Chat Flow. During onboarding, Clickatell will assist you in setting up your users and granting them the correct roles and permissions to control system access to appropriately authorized users."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more details on managing users and their permissions, see "},{"url":"https://guides.clickatell.com/chat-commerce-platform/additional-features-and-services/user-portal/user-management","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"here"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"item":"KwEsUXlVR12SfR25NxSZTg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-flow/what-is-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Chat Flow?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-flow/what-channels-are-supported-on-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What channels are supported on Chat Flow?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62303788","name":"Chat Flow","icon":{"url":"https://www.datocms-assets.com/54467/1672853532-homepage-5.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62324960","slug":"channels-supported-chat-flow/","question":"What channels are supported on Chat Flow?","publishDate":"2020-11-11","seo":{"description":"Read this FAQ to find out more about the channels currently supported on Clickatell's automated workflow builder, Chat Flow.","title":"What channels are supported on Chat Flow? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"AREb1wcEQum2SmFQ_6WyGg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can currently use "},{"url":"https://www.clickatell.com/help-center/chat-flow/what-is-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Flow "}]},{"type":"span","value":"with the following channels:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"SMS"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"WhatsApp"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"USSD"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Apple Messaging for Business (AMB)"}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"Each channel opens unique ways to engage with your customers, from basic information sharing to rich, interactive multimedia conversations. Simple text and menu options offer clear guidance, while advanced channels provide rich, app-like experiences - choose the channels that best fit your customers' needs and your business goals."}]},{"item":"AREb1wcEQum2SmFQ_6WyGg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":" "},{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-flow/what-is-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Chat Flow?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-flow/am-i-limited-to-a-specific-number-of-users-that-can-access-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How many users can get access to Chat Flow?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62303788","name":"Chat Flow","icon":{"url":"https://www.datocms-assets.com/54467/1672853532-homepage-5.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62324963","slug":"what-is-chat-flow/","question":"What is Chat Flow?","publishDate":"2020-11-11","seo":{"description":"Chat Flow is a web-based application that allows you to design and deploy automated conversational experiences across multiple chat channels. 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With this format, message parts consist of only 70 characters."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62325538","name":"General","icon":{"url":"https://www.datocms-assets.com/54467/1672853524-info.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62329952","slug":"can-clickatells-apis-integrate-with-specific-applications-and-systems","question":"Can Clickatell’s APIs integrate with specific applications and systems?","publishDate":"2016-03-16","seo":{"description":"Once you’ve signed up for a Clickatell account and set up your API, you can integrate with almost any system, platform or website.","title":"Can Clickatell’s APIs integrate with specific applications and systems?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes. Once you’ve "},{"url":"/sign-up/","type":"link","children":[{"type":"span","value":"signed up"}]},{"type":"span","value":" for a Clickatell account and set up your API, you can integrate with almost any system you can think of, as long as you have development expertise or access to a developer. For example, integrate with HR or CRM systems, ERP systems, service or point of sale systems, and/or security systems, among others."}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell’s APIs have been built to be easy to integrate with any system. Start by checking to see whether the application you want to integrate with has a plugin to enable SMS integration. If not, view our "},{"url":"https://docs.clickatell.com/","type":"link","children":[{"type":"span","value":"API documentation"}]},{"type":"span","value":" to learn more about the capabilities of the Clickatell SMS API you’re using."}]}]}}},"faqTopic":null,"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62329965","slug":"character-sets-clickatell-support/","question":"What character sets do you support?","publishDate":"2016-03-16","seo":{"description":"Find out which character sets are supported by Clickatell and how you can set them up via your Dashboard in our FAQ section.","title":"What character sets do you support?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Our standard integration will support all characters in the GSM character set. Any message created on a standard Western-language keyboard will be supported by our system. "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62325538","name":"General","icon":{"url":"https://www.datocms-assets.com/54467/1672853524-info.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-114448193","slug":"verify-server-supports-tls1-2/","question":"How do I verify whether my server supports TLS1.2?","publishDate":null,"seo":{"description":"Want to know how to verify whether your server supports TLS1.2? See if your server and operating system are compatible with TLS1.2 here.","title":"How do I verify if my server supports TLS1.2? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To test whether your server is TLS1.2 compatible, perform "},{"url":"https://devanswers.co/test-server-tls-1-2-ubuntu/","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"these instructions"}]},{"type":"span","value":" from a Linux desktop.  "}]},{"type":"paragraph","children":[{"type":"span","value":"Alternatively, here are versions of Operating Systems and Applications that commonly support TLS1.2: "}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Windows"},{"type":"span","value":"  "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Windows 7 "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Windows Server 2008 R2+ "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" \n"},{"type":"span","marks":["strong"],"value":"Linux"},{"type":"span","value":" \nLinux applications are primarily dependent on the OpenSSL version installed. The examples provided are platforms where the default OpenSSL included is sufficiently new:  "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Ubuntu - 12.04 (Precise) or better "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Red Hat / CentOS - v6+ "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Debian - 7.0 (Wheezy) "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" \n"},{"type":"span","marks":["strong"],"value":"OpenSSL"},{"type":"span","value":" \nThis needs to be at least version 1.0.1. "}]},{"type":"paragraph","children":[{"type":"span","value":" \n"},{"type":"span","marks":["strong"],"value":".NET"},{"type":"span","value":" \nVersion 4.6 defaults to TLS 1.2. Version 4.5 and below require a specific flag for TLS to be set, however, for versions below 4.5, your system will still need .NET 4.5 Installed to support TLS 1.2. \n \n"},{"type":"span","marks":["strong"],"value":"Java"},{"type":"span","value":" \nVersion 8 (1.8) defaults to TLS 1.2. Java 7 (1.7) needs to be told to use TLS 1.2. \n \n"},{"type":"span","marks":["strong"],"value":"PHP/Ruby/Node.js"},{"type":"span","value":" \nThese rely mostly on OpenSSL to handle TLS needs. Check that your version of OpenSSL is at least 1.0.1. "}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62325538","name":"General","icon":{"url":"https://www.datocms-assets.com/54467/1672853524-info.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-120844544","slug":"where-find-api-id-api-key/","question":"Where can I find my API ID and API Key?","publishDate":null,"seo":{"description":"This article provides you with detailed steps on where to find your API ID and API Key within your Clickatell Portal account.","title":"Where can I find my API ID and API Key? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"120844542","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1693293791-image-15.png?auto=format","title":null}},{"id":"168317877","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1693293843-image-16.png?auto=format","title":null}},{"id":"120844543","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1649154646-group-338.jpg?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To find your API ID:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Log into the "},{"url":"https://authentication-portal.clickatell.com/login","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell Portal."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Navigate to "},{"url":"https://clickatell.gitbook.io/chat-commerce-platform/navigation-and-access/user-portal/view-and-edit-api-integrations","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"My Workspace -> API Integrations"}]},{"type":"span","value":"."}]}]}]},{"item":"120844542","type":"block"},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select an API integration from the table to see its details."}]}]}]},{"item":"168317877","type":"block"},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"In the block on the right, you'll find the API ID and API Key."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You can also generate a new API Key from here if your current one has been compromised. 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","publishDate":null,"seo":{"description":"Read this FAQ to find out how to sign up for Clickatell's Marketplace product and continue your chat commerce journey. ","title":"How do I sign up for Clickatell Marketplace? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"FTGs51WXRciKYVpY5VCUDQ","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To sign up for Marketplace, contact our "},{"url":"https://www.clickatell.com/contact/contact-sales/?utm_campaign=2021%20-%20Clickatell%20Homepage%20-%20Global&utm_content=Contact_Sales_CTA","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Sales team"}]},{"type":"span","value":" who will get back to you with a proposal. Once the proposal has been signed off:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Your assigned Technical Account Manager will assist you in completing an onboarding form.  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell provides you with "},{"url":"https://docs.clickatell.com/marketplace/transact/transact-overview/","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"API documentation"}]},{"type":"span","value":" and UAT credentials to enable to you start the integration to Clickatell’s Marketplace Distribution APIs. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"On completion of the integration by your team, UAT is carried out between both parties.  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Once the UAT document is signed off, Clickatell provides you with credentials to use for deployment to production. We advise that a period is set aside for pilot testing before you deploy this to your entire customer base. "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"How long is the onboarding process?"}]},{"type":"paragraph","children":[{"type":"span","value":"This depends on how quickly you integrate into the provided Marketplace Distribution APIs. 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Read here to find out how.","title":"How do I send concatenated messages as one SMS? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"169580036","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1693556166-2023-09-01_10-07-27.png?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Enabling message parts allows you to send messages that are longer than the "},{"url":"https://www.clickatell.com/help-center/sms/general-sms/what-is-the-maximum-length-of-an-sms/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"maximum"}]},{"type":"span","value":" number of characters normally allowed per SMS. Messages are split into smaller parts and recombined at the receiving end to appear as one SMS to the recipient."}]},{"type":"paragraph","children":[{"type":"span","value":"You can enable/disable message parts and edit the number of message parts allowed by navigating to "},{"type":"span","marks":["emphasis"],"value":"My Workspace -> SMS "},{"type":"span","value":"and selecting the integration from the table."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"NOTE: You will be charged for each message part sent."}]},{"item":"169580036","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62325744","slug":"sms-messages-not-delivered/","question":"Why are my SMS messages not delivered?","publishDate":"2015-10-08","seo":{"description":"Learn how to troubleshoot SMS message delivery issues with Clickatell. Discover common causes and solutions to ensure your messages are delivered successfully to your audience.","title":"Why are my SMS messages not delivered? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"MBvJQQumQUObslYGCNYnEg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Visit the "},{"url":"https://guides.clickatell.com/chat-commerce-platform/navigation-and-access/reporting-and-analytics/messaging-channels","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Analytics and Reports"}]},{"type":"span","value":" section in the Clickatell Portal that lists all the results of your message sending."}]},{"type":"paragraph","children":[{"type":"span","value":"For a breakdown of "},{"url":"https://docs.clickatell.com/channels/one-api/one-api-message-status-table/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"message statuses"}]},{"type":"span","value":" and "},{"url":"https://docs.clickatell.com/channels/one-api/one-api-errors-table/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"error codes"}]},{"type":"span","value":", see our "},{"url":"https://docs.clickatell.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Developer Documentation"}]},{"type":"span","value":" website."}]},{"type":"paragraph","children":[{"type":"span","value":"It might also be that the message is merely delayed. Delayed SMS delivery generally occurs when the handset does not have a connection to the network. Once a connection is re-established, the message will be delivered."}]},{"item":"MBvJQQumQUObslYGCNYnEg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/general-sms/what-does-it-mean-when-a-message-has-been-delivered-to-gateway/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What does \"delivered to gateway\" mean?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62326625","slug":"i-didnt-receive-my-test-messages","question":"Why am I not receiving my test SMS messages?","publishDate":"2015-10-08","seo":{"description":"Find out why you might not have received your test messages using Clickatell's Sandbox testing environment.","title":"Why am I not receiving my test SMS messages? | Clickatell","twitterCard":null,"image":{"url":"https://www.datocms-assets.com/54467/1633263276-dfg.png?auto=format"}},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You must have added and successfully verified"},{"url":"https://guides.clickatell.com/sms-user-guide/getting-started/add-view-and-edit-test-phones","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":" test phone numbers"}]},{"type":"span","value":" in your account before you will receive test SMS messages. Submitting test messages to a destination other than the registered test phone numbers will return a simulated response that emulates what the response will look like in your system."}]},{"type":"paragraph","children":[{"type":"span","value":"You can add a maximum of "},{"type":"span","marks":["strong"],"value":"two "},{"type":"span","value":"test phones to your account. To add a test phone, navigate to "},{"type":"span","marks":["emphasis"],"value":"My Workspace -> SMS"},{"type":"span","value":" and select "},{"type":"span","marks":["emphasis"],"value":"Manage Test Phones"},{"type":"span","value":". Test phones can also be set up as part of the integration wizard."}]},{"type":"paragraph","children":[{"type":"span","value":"If you have added at least one test phone to your account, a "},{"type":"span","marks":["emphasis"],"value":"Test Phones"},{"type":"span","value":" card is added to the "},{"type":"span","marks":["emphasis"],"value":"My Workspace"},{"type":"span","value":" tab. Select this card to add, view, update, or remove test phones in your account. Note that if your test phone has an \"Unverified\" status (i.e., it has not been verified successfully), you cannot send messages to this phone number and must remove it before trying to add it again."}]},{"type":"paragraph","children":[{"type":"span","value":"The number of free test SMS"},{"type":"span","marks":["strong"],"value":" "},{"type":"span","value":"messages you can send per account is limited to "},{"type":"span","marks":["strong"],"value":"10 "},{"type":"span","value":"per day with an overall maximum of "},{"type":"span","marks":["strong"],"value":"100 "},{"type":"span","value":"per month. All test messages are free, however, you require a "},{"type":"span","marks":["strong"],"value":"positive balance"},{"type":"span","value":" to send test messages."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62329940","slug":"maximum-length-sms/","question":"What is the maximum length of an SMS?","publishDate":"2016-03-16","seo":{"description":"Find out the maximum length of an SMS message in different character sets and due to country-specific restrictions.","title":"What is the maximum length of an SMS?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The standard length of a text message is "},{"type":"span","marks":["strong"],"value":"160 characters"},{"type":"span","value":". However, when you use special characters (i.e., Arabic, Greek, Russian), the number of characters per SMS decreases. Special character sets use more data, and thus they may take up more than one space in an SMS. For example, sending messages in Unicode or special characters may reduce your SMS length to 70 (or less) characters."}]},{"type":"paragraph","children":[{"type":"span","value":"Check out the specific "},{"url":"https://www.clickatell.com/sms-country-regulations/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"country restrictions"}]},{"type":"span","value":". "},{"url":"/faqs/answer/what-character-sets-do-you-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Read here"}]},{"type":"span","value":" to find out more about our supported character sets."}]},{"type":"paragraph","children":[{"type":"span","value":"If you need to send a longer SMS, you can activate the "},{"url":"https://www.clickatell.com/help-center/sms/general-sms/how-do-i-send-longmultiple-concatenated-messages-in-one-sms/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Enable message parts"},{"type":"span","value":"/"},{"type":"span","marks":["emphasis"],"value":"Enable concatenated SMS"},{"type":"span","value":" setting"}]},{"type":"span","value":" when you create or edit an SMS integration."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62329973","slug":"sms-message-delivered-to-gateway/","question":"What does \"delivered to gateway\" mean?","publishDate":"2016-03-16","seo":{"description":"It means that the SMS message has left the Clickatell SMS Platform and was successfully accepted by the gateway for final processing, awaiting delivery to a customer's handset.","title":"What does \"delivered to gateway\" mean? | Clickatell","twitterCard":null,"image":null},"indexable":false,"body":{"blocks":[{"id":"INGlgZAvQSif_IcTn8wdrA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If your message status is \"delivered to gateway\", it means that the SMS message has left the Clickatell SMS Platform and was successfully accepted by the gateway for final processing, awaiting delivery to a customer's handset."}]},{"item":"INGlgZAvQSif_IcTn8wdrA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/general-sms/my-sms-messages-are-not-being-delivered/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Why are my SMS messages not being delivered?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62330014","slug":"how-much-will-a-failed-message-cost-me","question":"How much will a failed message cost me?","publishDate":"2016-03-16","seo":{"description":"Find out if you will have to pay for a failed message in Clickatell's FAQ section.","title":"How much will a failed message cost me? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"It depends – if our system detects a problem with the number, it won't send your message and you won't be charged. For example, if there's a validation error when you try to send to a country you are not authorized to send to, if there is a billing issue, or if there's an incorrect number prefix."}]},{"type":"paragraph","children":[{"type":"span","value":"However, if the message leaves our system, you will pay to send it, even if it isn't successfully delivered – for example, if the number has been delisted or ported."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325647","slug":"what-is-a-short-code","question":"What is a short code?","publishDate":"2015-10-08","seo":{"description":"A short code is a number that is much shorter than a regular phone number – usually 5/6 but it can vary from country to country. Find out more.","title":"What is a short code? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"A2r7jIw7SiGNy4gKoLHBZg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You require a dedicated number if you wish to receive replies to SMS messages you send (i.e., two-way communication). You can choose between using a "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"long number"}]},{"type":"span","value":" or a short code. "}]},{"type":"paragraph","children":[{"type":"span","value":"A short code is a memorable 5- or 6-digit number that is ideal if you want to receive replies and it is important that people easily remember your number (e.g., SMS marketing campaigns, lead generation, and promotions)."}]},{"type":"paragraph","children":[{"type":"span","value":"Note that short codes are "},{"type":"span","marks":["strong"],"value":"country-specific"},{"type":"span","value":" and can't be used if you want to send and receive international messages. Short codes are registered by a national registry and can either be random (any numbers) or vanity (specific numbers chosen by you). "}]},{"type":"paragraph","children":[{"type":"span","value":"It requires an application process that may take up to "},{"type":"span","marks":["strong"],"value":"16 weeks"},{"type":"span","value":" to process. If you are on one of our paid packages, Clickatell will assist you in applying for a short code should you wish to use one. "}]},{"item":"A2r7jIw7SiGNy4gKoLHBZg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a short code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/can-i-use-a-short-code-to-send-messages-to-other-countries/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I use a short code to send international messages?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62325651","slug":"how-long-approve-short-code-application/","question":"How long will it take to approve my short code application?","publishDate":"2015-10-08","seo":{"description":"After you've applied for a short code, the provisioning process depends on the short code and country and varies from region to region. Find out more.","title":"How long for short code application approval? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"KRYPS13vQseJPPmBHw65PQ","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"After you've "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"applied for a short code"}]},{"type":"span","value":", the provisioning process depends on the short code and country and varies from region to region. An indication of timelines is shown below, although this might be affected by factors such as carrier approval, etc."}]},{"type":"paragraph","children":[{"type":"span","value":"Namibia - 4 weeks\nSouth Africa - 6-8 weeks\nUK - 8 weeks\nUSA / Canada - 8-12 weeks"}]},{"type":"paragraph","children":[{"type":"span","value":"You will receive an email and portal notification from us as soon as your short code application has been approved."}]},{"item":"KRYPS13vQseJPPmBHw65PQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is a short code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a short code?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62325699","slug":"renew-short-code-long-number-clickatell-services","question":"How do I pay or renew my short code, long number or other Clickatell subscriptions?","publishDate":"2016-11-10","seo":{"description":"Find how to renew your short code, long number, or other Clickatell services as a prepaid, self-serve client.","title":"Pay or renew short code, long number, other subscriptions? | Clickatell ","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Support Team"}]},{"type":"span","marks":["emphasis","strong"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"You can purchase subscriptions as part of the setup process when adding a new channel or product integration. Short codes and long numbers can also be purchased from the "},{"type":"span","marks":["emphasis"],"value":"My Workspace"},{"type":"span","value":" page in your portal."}]},{"type":"paragraph","children":[{"type":"span","value":"Payments can only be made once your "},{"url":"/faqs/answer/set-billing-information/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"billing details"}]},{"type":"span","value":" have been completed successfully and you have set up a payment method. If you haven’t set up your billing details or payment method, you can do so on the Billing Details page in the portal."}]},{"type":"paragraph","children":[{"type":"span","value":"To manage and renew your subscriptions, navigate to "},{"type":"span","marks":["emphasis"],"value":"My Purchases"},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Long numbers and short code subscriptions are critical to keeping two-way services running, therefore it's important to keep subscriptions active. We will notify you when your subscriptions are near their expiry date as a reminder to renew them. You can also "},{"url":"https://www.clickatell.com/help-center/billing-and-payments/automatic-renewal-subscriptions/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"enable auto-renewal"}]},{"type":"span","value":" of your subscriptions to ensure that your subscriptions don't expire. "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324995","name":"Billing and Payments","icon":{"url":"https://www.datocms-assets.com/54467/1672853540-dollar-sign.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325781","slug":"apply-short-code","question":"How do I apply for a short code?","publishDate":"2016-11-10","seo":{"description":"Clickatell explains how customers can apply for an SMS short code using our platform. Click here to find out more.","title":"How do I apply for a short code? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"E1FdzIcmRzSbgcPdtTfYNA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Short codes require an application process and are not available immediately. Short codes are country-specific and can't be used if you want to receive messages from international customers - you need to apply for separate short codes per country you wish to send messages to."}]},{"type":"paragraph","children":[{"type":"span","value":"If you are one of our "},{"url":"https://www.clickatell.com/packages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"paid packages"}]},{"type":"span","value":", Clickatell will assist you with your short code application."}]},{"type":"paragraph","children":[{"type":"span","value":"If you are on our pay-as-you-go, self-serve package, follow the steps detailed in our "},{"url":"https://guides.clickatell.com/sms-channel/short-codes","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"user guide"}]},{"type":"span","value":" to apply for a short code."}]},{"type":"paragraph","children":[{"type":"span","value":"Once the number is configured and active on the account, you can link your short code to a two-way SMS integration to start sending two-way messages."}]},{"item":"E1FdzIcmRzSbgcPdtTfYNA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is a short code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/how-long-will-it-take-for-my-short-code-application-to-be-approved/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How long will it take to approve my short code application?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62329981","slug":"standard-vs-priority-sms-delivery/","question":"What is the difference between standard and priority delivery?","publishDate":"2016-03-16","seo":{"description":"Your routing profile determines the way SMS messages are delivered to handsets. Find out the difference between Priority and Standard routing profiles.","title":"Standard vs priority SMS delivery | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Your routing profile determines how messages are delivered to handsets once they leave the Clickatell SMS Gateway. This can be configured when you "},{"url":"https://guides.clickatell.com/sms-channel/getting-started/add-new-sms-setups-self-serve","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"create "}]},{"type":"span","value":"your message integration."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Priority SMS delivery:"},{"type":"span","value":" The fastest and most direct line of delivery for your SMS messages. Intended only for important messages such as one-time PINs (OTPs), transactional messages, and time-critical alerts. Not to be used for marketing or promotional notifications."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Standard SMS delivery:"},{"type":"span","value":" High-quality, reliable SMS delivery at cost-effective rates. Intended for non-critical messages that aren’t time-sensitive such as promotions, brand announcements, or CRM messages."}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62305907","slug":"need-know-south-african-short-codes","question":"What do I need to know about South African short codes?","publishDate":"2018-12-03","seo":{"description":"Click here to visit our 2 Way messaging FAQ and learn everything you need to know about South African short codes.","title":"What do I need to know about South African short codes?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":5,"children":[{"type":"span","value":"What two-way options are available?"}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell offers dedicated "},{"url":"/faqs/answer/what-is-a-short-code/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short codes"}]},{"type":"span","value":" in South Africa."}]},{"type":"paragraph","children":[{"type":"span","value":"A South African short code is five digits long and has four accompanying long numbers, one for each local network. When you send a message using a short code as a source address, the receiving handset will see the relevant long number associated with that short code as the sender ID. For example, when you send a message to a Vodacom handset from your short code, the recipient will receive that message from the Vodacom long number for that short code. The long numbers will be unique to each short code."}]},{"type":"paragraph","children":[{"type":"span","value":"In South Africa, a short code is country-specific and can only be used to send and receive messages in South Africa."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What are the expected provisioning times for short codes?"}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell will procure the short code and coordinate the approval process with all supported mobile operators on your behalf. The entire process can take up to seven days."}]},{"type":"paragraph","children":[{"type":"span","value":"On approval, your dedicated short code is randomly assigned from a pool of available numbers."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What are the costs involved with a short code?"}]},{"type":"paragraph","children":[{"type":"span","value":"A dedicated Sout-African short code has a once-off application fee as well as a monthly subscription fee. All incoming messages to your short code are free, but you pay for outgoing messages."}]},{"type":"paragraph","children":[{"type":"span","value":"To get a complete pricing estimate, go to the "},{"url":"/pricing-and-coverage/message-pricing/#step-1/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell pricing estimator"}]},{"type":"span","value":", select "},{"type":"span","marks":["emphasis"],"value":"South Africa -> Two-way messages -> Random short code"},{"type":"span","value":", and indicate your expected outbound message volumes. "}]},{"type":"paragraph","children":[{"type":"span","value":"Please bear in mind that all outgoing message pricing is estimated as costs are calculated at the time of sending."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Best practices"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Here is a short checklist of "},{"url":"/faqs/answer/best-practices-sending-sms-globally/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"general best practices for SMS campaigns"}]},{"type":"span","value":" that we recommend keeping in mind when sending SMS campaigns."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"In addition to the general best practices, it is best practice in South Africa to offer the recipient a free method to opt-out of your list."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"It is recommended that you identify your company name in the body of your message, since it is not possible to receive a message from a short code in South Africa but only from the associated long numbers as per network regulations."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"For insurance-driven marketing programs, a reverse billed short code is recommended by the Insurance Ombudsman due to the fact that the mobile subscriber needs to have a free opt-out message. "},{"url":"/contact/contact-sales/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Please contact our sales team"}]},{"type":"span","value":" for more information on a reverse billed short codes."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Regulatory information"}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://www.icasa.org.za/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Independent Communications Authority of South Africa (ICASA)"}]},{"type":"span","value":" is the official regulator of the South African communications, broadcasting, and postal services sectors."}]},{"type":"paragraph","children":[{"type":"span","value":"We’ve created a quick overview of "},{"url":"/faqs/answer/south-africa-sms-messaging-regulations-and-restrictions/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"SMS regulations and restrictions in South Africa"}]},{"type":"span","value":" that may be applicable to your short code."}]},{"type":"paragraph","children":[{"type":"span","value":"It is your responsibility to consult with your legal team and to ensure that your opt-in and opt-out processes, message content, and all other aspects of your message sending within South Africa comply with the applicable legislation as well as the "},{"url":"/legal/communicator-developer-central/send-two-way-sms/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell terms and conditions"}]},{"type":"span","value":" to avoid your number being blocked or substantial fines being imposed."}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell is also a member of the "},{"url":"https://waspa.org.za/coc/15-9/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Wireless Application Service Providers’ Association (WASPA)"}]},{"type":"span","value":" and we are bound by their code of conduct."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Apply for a South African short code "}]},{"type":"paragraph","children":[{"type":"span","value":"For more information about applying for a South-African short code, see "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How to apply for a short code."}]}]},{"type":"paragraph","children":[{"type":"span","value":"During the festive season, many network operators in SA implement a freeze period on short code processing. The freeze period usually ranges from mid-December to mid-January. It is therefore recommended that short code provisioning and amendments/migrations are done before the freeze period to avoid delays."}]},{"type":"paragraph","children":[{"type":"span","value":"For more information on premium short codes and reverse-billed short codes, "},{"url":"/contact/contact-sales/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"please contact our Sales Team"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62324968","slug":"mno-costs-during-ussd-session/","question":"What are the typical MNO costs that can be incurred in a USSD session?","publishDate":"2020-10-30","seo":{"description":"Read this FAQ to find out what the typical MNO costs are that can be incurred in a USSD session. This may differ based on your billing method.","title":"MNO costs that can be incurred in USSD session | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"CEn4u4pFSTW2ifcOmUzrlQ","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"For standard-billed sessions, the end-user's mobile handset is charged directly, while for all reverse-billed clients, each USSD session is charged by the specific MNO and billed based on the session length. Note that MNOs can have different session lengths and maximum durations, but they typically charge for every 20 seconds of the end-user's utilization. All MNO costs incurred by reversed-billed clients will be billed directly to the clients via the MNO or passed on by Clickatell."}]},{"type":"paragraph","children":[{"type":"span","value":"Please contact our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Support Team"}]},{"type":"span","value":" for more information about specific MNO costs."}]},{"item":"CEn4u4pFSTW2ifcOmUzrlQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/how-do-i-pay-for-ussd-sessions/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I pay for USSD sessions?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62324972","slug":"add-additional-extensions-to-ussd-service-code/","question":"Can I add additional extensions to my USSD service code?","publishDate":"2020-10-30","seo":{"description":"You can add as many additional service code extensions or sub-codes as you need without additional cost.","title":"Add additional extensions to USSD service code | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, you can add as many additional service code extensions or sub-codes as you require free of charge."}]},{"type":"paragraph","children":[{"type":"span","value":" "},{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/what-is-the-difference-between-a-dedicated-semi-dedicated-and-shared-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is the difference between a dedicated, semi-dedicated, and shared USSD service code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/how-do-i-acquire-a-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I acquire a USSD service code?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62324975","slug":"whats-the-maximum-character-length-for-ussd","question":"What is the maximum number of characters allowed for USSD?","publishDate":"2020-10-30","seo":{"description":"USSD allows for a maximum of 182 characters. However, we recommend  keeping it within 160, as different MNOs may have different character limits. Read more.","title":"Maximum number of characters allowed for USSD | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"USSD allows for a maximum of 182 characters. However, we recommend that you remain within a 160 character boundary due to differences in the maximum number of characters accepted by the different Mobile Network Operators."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62324977","slug":"difference-dedicated-semi-dedicated-shared-ussd-service-code/","question":"What is the difference between a dedicated, semi-dedicated, and shared USSD service code?","publishDate":"2020-10-30","seo":{"description":"Find out the key differences between Dedicated, Semi-dedicated and Shared USSD service codes.","title":"What is the difference between a dedicated, semi-dedicated and shared USSD service code?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"PWLFjyrhSgaPxnmAtpBZtQ","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Dedicated: "},{"type":"span","value":"A dedicated USSD service code is a code typically owned by one account and used solely by one user for their company or service. It has only one segment, e.g., *111#. You can add as many sub-codes (extensions) as required. It is more expensive than other types of USSD codes."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Semi-dedicated: "},{"type":"span","value":"A semi-dedicated service code is dedicated to one account, but shared among other accounts. It is less costly compared to a dedicated code."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Shared: "},{"type":"span","value":"A shared service code is a code that is shared among multiple companies or services. You can add as many sub-codes (extensions) as required, e.g., *111*01*xxx#. Each company is allocated a channel on our dedicated sub-code (e.g., *111*01*xxx# and other sub-codes or strings), but the dedicated parent code (e.g., *111*) is shared. "}]}]}]},{"item":"PWLFjyrhSgaPxnmAtpBZtQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/how-do-i-acquire-a-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I acquire a USSD service code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/can-i-add-additional-extensions-to-my-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I add additional extensions to my USSD service code? "}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62324980","slug":"how-do-i-pay-for-ussd-sessions","question":"How do I pay for USSD sessions?","publishDate":"2020-10-30","seo":{"description":"Your USSD sessions are billed on a post-paid basis but the final monthly amount is determined by the pricing model as contracted for with Clickatell. Read more.","title":"How do I pay for USSD sessions? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"PfXbrTOJRAudtvi8ub0Mlg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"USSD sessions are billed on a post-paid basis. The final monthly amount to be paid is determined by the pricing model as per your contract with Clickatell. Clickatell invoices each client in the month preceding the activation date for the usage of that month."}]},{"item":"PfXbrTOJRAudtvi8ub0Mlg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/what-are-the-typical-mno-costs-that-can-be-occurred-during-a-ussd-session/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the typical MNO costs that can be incurred in a USSD session?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62324981","slug":"which-countries-does-clickatells-ussd-platform-support","question":"Which countries does Clickatell’s USSD platform support?","publishDate":"2020-10-29","seo":{"description":"The Clickatell’s USSD Service is available on the following networks in Nigeria: Airtel, 9Mobile, GloMobile and MTN and in South Africa via Cell C, MTN, Telkom and Vodacom.","title":"Countries supported by Clickatell USSD platform | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The Clickatell’s USSD Service is available on the following networks:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Nigeria:"},{"type":"span","value":" Airtel, 9Mobile, GloMobile, and MTN."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"South Africa:"},{"type":"span","value":" Cell C, MTN, Telkom, and Vodacom."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"This service might be expanded to more countries in Africa in the future."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62324982","slug":"what-can-cause-your-ussd-service-code-request-to-be-delayed","question":"What can cause my USSD service code request to be delayed?","publishDate":"2020-10-29","seo":{"description":"Failing to provide a detailed description of the intended use of your requested USSD service code, may lead the the regulatory body delaying the activation of your USSD request.","title":"What can cause my USSD service code request to be delayed?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"PtaDbRqITL-zfPyueDroaw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If you fail to provide a detailed description of the intended use of your requested USSD service code, the national regulatory body may have to delay activating your USSD request until they get an appropriate description."}]},{"item":"PtaDbRqITL-zfPyueDroaw","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/how-do-i-acquire-a-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I acquire a USSD service code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/can-i-add-additional-extensions-to-my-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I add additional extensions to my USSD service code?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62324987","slug":"how-do-i-acquire-a-ussd-service-code","question":"How do I acquire a USSD service code?","publishDate":"2020-10-29","seo":{"description":"It depends on each country's laws and regulatory bodies. Reach out to the Clickatell Support team for USSD service code stock available on hand. Read more.","title":"How do I acquire a USSD service code? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Oq2nKkmzRcGKwgY_wnSKOg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"It depends on each country's laws and regulatory bodies. For example, in Nigeria, a company must apply for a code from the NCC (National Communication Commission) and motivate the use of the service code (expect the approval process to take three to five months to process the code). In South Africa, WASPA handles all applications for USSD service codes across all MNOs."}]},{"type":"paragraph","children":[{"type":"span","value":"All payments for USSD service codes are made with the specific telecommunication company or regulatory body. The cost involved in acquiring a dedicated USSD service code will differ depending on each country's laws and regulatory bodies, and their respective fees for the USSD service code."}]},{"type":"paragraph","children":[{"type":"span","value":"To inquire whether Clickatell has USSD service code stock available on hand, please reach out to our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Support"}]},{"type":"span","value":" team."}]},{"item":"Oq2nKkmzRcGKwgY_wnSKOg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"If you fail to provide a detailed description of the intended use of your requested USSD service code, the national regulatory body may have to delay activating your USSD request until they get an appropriate description.","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What can cause my USSD service code request to be delayed?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/can-i-add-additional-extensions-to-my-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I add additional extensions to my USSD service code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/ussd/what-is-the-difference-between-a-dedicated-semi-dedicated-and-shared-ussd-service-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is the difference between a dedicated, sem-dedicated, and shared USSD service code?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62324967","name":"USSD","icon":{"url":"https://www.datocms-assets.com/54467/1659136592-star-outline.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62305900","slug":"can-i-register-multiple-qr-codes-for-my-business-phone-number","question":"Can I register multiple QR codes for my business phone number?","publishDate":"2021-02-03","seo":{"description":"Yes, you can register up to 2,000 unique QR codes. Click here for more details.","title":"Register multiple QR codes for  Business number | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, you can register up to 2,000 unique QR codes. Contact our "},{"url":"https://www.clickatell.com/contact/contact-sales/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Sales team"}]},{"type":"span","value":" for the process."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120172280","name":"QR Codes","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62305902","slug":"will-my-qr-codes-expire-automatically","question":"Will my QR codes expire automatically?","publishDate":"2021-02-03","seo":{"description":"No, your WhatsApp QR codes created with us will never expire until they are deleted.","title":"Will my QR codes expire automatically? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"No, your QR codes will not expire until they are deleted."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120172280","name":"QR Codes","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62305905","slug":"common-qr-code-use-cases/","question":"What are the most common QR code use cases I can implement for my business?","publishDate":"2021-02-03","seo":{"description":"You can place a QR code on your product packaging, print it on your receipts, or display it on digital surfaces for quick access. Click here to find out more.","title":"Common QR code use cases for your business | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"QR codes offer a quick way for customers to initiate conversations with your business. Instead of manually saving your business number, they can effortlessly scan the code to open a WhatsApp chat, where they can immediately seek assistance, whether it's for post-purchase support or pre-purchase inquiries. You can strategically place QR codes on product packaging, receipts, or digital platforms for easy access. "}]},{"type":"paragraph","children":[{"type":"span","value":"It's important to note that some customers browsing on mobile devices may not be able to scan the QR code directly from the screen. In such cases, consider adding a button below the QR code, directing them to your WhatsApp Business account."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120172280","name":"QR Codes","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62305908","slug":"can-i-setup-a-pre-filled-message-for-my-qr-code","question":"Can I setup a pre-filled message for my QR code?","publishDate":"2021-02-03","seo":{"description":"Yes, you can set up a pre-filled message for your QR codes and, for example, configure them with a static welcome message.","title":"Set up a pre-filled message for my QR code | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, absolutely! QR codes can be configured with a static welcome message to break the ice and help customers initiate a quick conversation with your business."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120172280","name":"QR Codes","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62324938","slug":"what-happens-if-a-user-scans-my-qr-code-after-it-has-been-deleted","question":"What happens when a user scans a QR code after it has been deleted?","publishDate":"2021-02-03","seo":{"description":"When a user attempts to open a QR code that has been deleted, they will see an error message indicating the QR code has expired.","title":"Scanning a QR code after it has been deleted | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If a user tries to access a QR code that has been deleted, they will see an error message indicating the QR code has expired."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120172280","name":"QR Codes","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62324940","slug":"can-the-qr-code-be-customized-for-the-brand","question":"Can the QR code be customized for the brand?","publishDate":"2021-02-03","seo":{"description":"At this time, WhatsApp doesn't offer the capability to customize QR codes but there are workarounds. Click here for more details.","title":"Can the QR code be customized for the brand? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"No, WhatsApp does not offer the capability to customize QR codes at the time of creation. Your business can download the QR code and edit it for brand customization while maintaining its readability. However, it is not recommended to customize the color or look and feel of the code itself."}]},{"type":"paragraph","children":[{"type":"span","value":"Should you wish to do so, please familiarize yourself with the "},{"url":"https://about.meta.com/uk/brand/resources/whatsapp/whatsapp-brand","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp Brand guidelines"}]},{"type":"span","value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120172280","name":"QR Codes","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62324942","slug":"what-is-the-best-format-to-use-to-preserve-the-print-quality-of-the-qr-code","question":"What is the best format to use to preserve the print quality of the QR code?","publishDate":"2021-02-03","seo":{"description":"Clickatell recommends you save your QR code in SVG format for best print quality and re-sizing.","title":"What is the best format to use to preserve the print quality of the QR code?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"We recommend the .svg file format for the best quality in print materials. You can also re-size the QR code to create the appropriate design and print materials."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120172280","name":"QR Codes","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62324945","slug":"differ-from-generated-in-my-dev-environment/","question":"How does this QR code differ from the ones I already generate in my development environment?","publishDate":"2021-02-03","seo":{"description":"QR codes can now be generated and managed directly as a WhatsApp Business and users can scan them with their WhatsApp, iOS, or Android camera. Read more.","title":"How QR code differs from one in dev environment | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"QR codes can now be generated and managed directly as a WhatsApp Business and users can scan them with their WhatsApp, iOS, or Android camera."}]},{"type":"paragraph","children":[{"type":"span","value":"In addition, with WhatsApp QR codes:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Prefilled messages are fully customizable and can be changed or deleted at any time,"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Users will go directly to the app without any interstitial page, and"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The in-app experience is better as users receive a clear message when a QR code has expired."}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120172280","name":"QR Codes","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62305866","slug":"apply-whatsapp-business-account/","question":"How do I apply for a WhatsApp Business account for my business?","publishDate":"2019-04-02","seo":{"description":"Read this FAQ for step-by-step instructions on how to apply for a WhatsApp business account via your Clickatell Portal.","title":"How to apply for a WhatsApp Business account | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"LCvg88MZSH-pwOLYIJfBUQ","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If you are on one of our "},{"url":"https://www.clickatell.com/packages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"paid packages"}]},{"type":"span","value":" you'll get access to WhatsApp as a channel on your Clickatell account. We do not offer WhatsApp on a prepaid/self-serve basis. "}]},{"type":"paragraph","children":[{"type":"span","value":"You can start talking to your customers via WhatsApp once you have a "},{"type":"span","marks":["strong"],"value":"verified WhatsApp Business Account"},{"type":"span","value":". "}]},{"type":"paragraph","children":[{"type":"span","value":"To apply for a new WhatsApp Business account, follow the steps below:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://signin.clickatell.com/login?login_challenge=5b3bd7eb6f1a4093b3c7f6a3384f3d20","meta":[{"id":"rel","value":"nofollow noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Log in"}]},{"type":"span","value":" to your Clickatell account and under WhatsApp, select "},{"type":"span","marks":["emphasis"],"value":"+New WhatsApp Account & Profile"},{"type":"span","value":". "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/create-a-whatsapp-business-account#complete-the-sign-up-journey-in-facebook-business-manager","type":"link","children":[{"type":"span","value":"Complete the sign-up journey in Facebook Business Manager."}]}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Follow the prompts and complete the setup wizard. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Once completed, you will be redirected to the Clickatell Portal and guided to your next steps."}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/create-a-whatsapp-business-account#add-a-whatsapp-subscription","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Add a WhatsApp Subscription"}]},{"type":"span","value":". "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/create-a-whatsapp-business-account#link-your-api","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Link your API."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/create-a-whatsapp-business-account#view-and-test-your-integration","type":"link","children":[{"type":"span","value":"View & test your integration."}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"The embedded signup flow only works in web browsers and does not work on mobile devices or mobile browsers. "}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"Note:"},{"type":"span","marks":["emphasis"],"value":" "},{"type":"span","marks":["emphasis","strong"],"value":"As a registered BSP (Business Solution Provider), Clickatell assists you with the application, but we do not have control over the approval of your application."}]},{"item":"LCvg88MZSH-pwOLYIJfBUQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/requirements-approved-whatsapp-business-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the eligibility requirements for a WhatsApp Business account?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/what-are-the-prerequisites-for-a-whatsapp-business-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the prerequisites for a WhatsApp Business account?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/which-phone-number-and-display-name-should-a-business-sign-up-with/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Which phone number and display name should a business sign up with?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/why-was-my-whatsapp-business-account-application-rejected/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Why was my WhatsApp Business Account application rejected?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/what-does-whatsapp-business-verification-entail/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What does WhatsApp Business Verification entail?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62305876","slug":"marketing-promotions-whatsapp-business/","question":"Can I send marketing or promotional messages using the WhatsApp Business Platform?","publishDate":"2019-04-02","seo":{"description":"Meta does support marketing and promotional templates, enabling businesses to communicate with customers and promote their products and services. Read more.","title":"Marketing, promotional messages on WhatsApp Business | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, Meta supports and encourages marketing and promotional messages. Businesses can promote and market their products and services by sending Marketing message templates to their customers. "}]},{"type":"paragraph","children":[{"type":"span","value":"Marketing templates are flexible and may include promotions or offers, welcoming or closing messages, updates, invitations, recommendations, or requests to respond to or complete a new transaction."}]},{"type":"paragraph","children":[{"type":"span","value":"Meta strongly recommends getting your clients to opt in before sending them marketing messages. This increases the chance that they'll respond favorably to your messages and minimizes reports of spam or blocked messages."}]},{"type":"paragraph","children":[{"type":"span","value":"For more information, please see Meta's documentation here:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/overview/getting-opt-in","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Get Opt-in - WhatsApp Business Platform"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/overview/getting-opt-in","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Marketing templates: information and examples"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-PIdKSTXPSqSPCJQ6KhIeTw","name":"Marketing & Commerce","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62305886","slug":"business-conversation-types/","question":"What business conversation categories are available in WhatsApp?","publishDate":"2019-04-02","seo":{"description":"Read this FAQ to find out more about the different types of conversation categories available in WhatsApp Business.","title":"What categories of business conversations are available in WhatsApp?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"QYvxh-NkQRWKNznHKdaBpg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"WhatsApp conversation types are categorized into one of four categories:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Marketing: "},{"type":"span","value":"Create awareness, drive sales, and reconnect with customers. Examples include announcing new products, feature announcements, offering targeted promotions, and sending reminders about abandoned carts."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Utility: "},{"type":"span","value":"Follow-up on user actions or requests. Examples include confirming opt-ins, managing orders or deliveries (e.g., sending updates), updating accounts or sending alerts (e.g., payment reminders), and conducting feedback surveys."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Authentication: "},{"type":"span","marks":["emphasis"],"value":"(Currently not supported by Clickatell)."},{"type":"span","value":" Verify users using one-time passcodes (OTPs), possibly at various stages in the login process (e.g., account verification, account recovery, integrity challenges)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Service: "},{"type":"span","value":"Enables you to resolve customer inquiries."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/whatsapp-template-messages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Message templates"}]},{"type":"span","value":" are "},{"type":"span","marks":["strong"],"value":"required "},{"type":"span","value":"to open marketing, utility, or authentication conversations. Service conversations can only be opened using free-form messages.  Learn more about opening conversations "},{"url":"https://www.clickatell.com/help-center/whatsapp/general-whatsapp/what-are-the-different-ways-to-open-a-whatsapp-business-conversation/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"here"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"The rates charged by WhatsApp are based on the conversation category and country/region rate. Service conversations are free of charge. Learn more about conversation-based pricing in "},{"url":"https://www.clickatell.com/help-center/whatsapp/general-whatsapp/how-does-whatsapp-s-conversation-based-pricing-work/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"this FAQ"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"All WhatsApp messages are "},{"type":"span","marks":["strong"],"value":"encrypted "},{"type":"span","value":"on the Clickatell API and by WhatsApp to ensure that data transfer between yourself and your customers is reliable and protected."}]},{"item":"QYvxh-NkQRWKNznHKdaBpg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, see Meta's documentation:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/pricing/#conversation-categories","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Conversation types"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/updates-to-pricing/new-template-guidelines","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Template categorization"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/pricing#opening-conversations","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Opening conversations"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144829","name":"General WhatsApp","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62324941","slug":"opt-in-to-receive-notifications-on-whatsapp","question":"How do users opt-in to receive notifications on WhatsApp?","publishDate":"2018-08-02","seo":{"description":"Before a business can send notification messages on WhatsApp, they need opt-in consent from their consumers first. Read this FAQ for important guidelines.","title":"User opt-in to receive WhatsApp notifications | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Before a business is allowed to send notification messages to their consumers on WhatsApp, they must first receive consent from the consumer to communicate with them on this channel via an explicit opt-in process."}]},{"type":"paragraph","children":[{"type":"span","value":"On July 9th, 2020, WhatsApp updated its "},{"url":"https://www.whatsapp.com/legal/business-policy/","meta":[{"id":"rel","value":"nofollow noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"business policy"}]},{"type":"span","value":" to make it easier and simpler for brands to obtain opt-in from their consumers for the WhatsApp channel. Brands are no longer required to obtain opt-in via a third-party channel like SMS or email, but can now also obtain opt-in within the WhatsApp thread itself or by using an interactive voice response (IVR)."}]},{"type":"paragraph","children":[{"type":"span","value":"WhatsApp still expects clarity on requests for opt-in, brand name usage, and compliance with local and all applicable laws."}]},{"type":"paragraph","children":[{"type":"span","value":"Please take special note of the following:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Businesses must clearly state that a person is opting in to receive messages from the business over WhatsApp."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Businesses must clearly state the name of the business that a person is opting to receive messages from."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Businesses must comply with all applicable laws."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"While the updated policy is more flexible, businesses should continue to optimize for the user experience when obtaining opt-in, e.g.:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Explicitly call out the types of messages a customer is opting into (e.g., delivery updates)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Avoid messaging customers too frequently."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Provide instructions for how customers can opt out and honor these requests."}]}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-RwRh3AKqSg2iusD_nikMLg","name":"Sending & Receiving Messages","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62324954","slug":"message-types-media-formats-supported/","question":"Which message types and media formats are supported by the WhatsApp Business Platform?","publishDate":"2018-08-01","seo":{"description":"Click here to find out which message types and media formats are supported in in the WhatsApp API as well as the maximum message length.","title":"Which message types and media formats are supported by the WhatsApp Business API?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"WhatsApp makes use of the UTF-8 character set and any characters within this set are supported. Being a richer messaging platform, additional formatting and media types are also supported over and above plain text. A maximum of 4096 characters can be sent at a time and messages that are longer will be truncated."}]},{"type":"paragraph","children":[{"type":"span","value":"Rich text can include hyperlinks and formatting such as bold, italics, strike-through, code formatting, line breaks, and emojis."}]},{"type":"paragraph","children":[{"type":"span","value":"Various media formats are also supported. These include the following popular formats:"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Images"},{"type":"span","value":" – JPEG, PNG"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Documents"},{"type":"span","value":" – PDF, MS Word, MS Powerpoint, MS Excel, plain text"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Audio"},{"type":"span","value":" – ACC, MP4, AMR, MPEG, OGG, codec = OPUS"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Video"},{"type":"span","value":" - MP4 (with H.264 video codec and AAC audio codec)"}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-RwRh3AKqSg2iusD_nikMLg","name":"Sending & Receiving Messages","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62248731","slug":"what-is-included-in-my-whatsapp-bundle","question":"What is included in my WhatsApp bundle?","publishDate":"2021-09-03","seo":{"description":null,"title":"What is included in my WhatsApp bundle?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"62248730","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1633176025-image-345.jpg?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell offers "},{"url":"https://www.clickatell.com/products/whatsapp/","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"various monthly WhatsApp bundles"}]},{"type":"span","value":" for you to choose from. Each bundle includes a fixed number of WhatsApp messages that can be sent. Once your bundle is depleted, a fixed rate of $0.0065/message is charged for each out-of-bundle message."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Do sent messages decrease my WhatsApp bundle?"}]},{"type":"paragraph","children":[{"type":"span","value":"Yes, messages sent from business to user are counted towards the WhatsApp bundle."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Do inbound messages decrease my WhatsApp bundle?"}]},{"type":"paragraph","children":[{"type":"span","value":"No, messages from user to business are not counted towards the WhatsApp bundle."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Do highly structured messages (HSM/templates) decrease my WhatsApp bundle?"}]},{"type":"paragraph","children":[{"type":"span","value":"Yes, all template messages are counted towards the WhatsApp bundle and will decrease the count."}]},{"type":"paragraph","children":[{"type":"span","value":"Note that, in addition to the above, WhatsApp itself also charges "},{"url":"https://developers.facebook.com/docs/whatsapp/pricing/","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"specific prices"}]},{"type":"span","value":" for every WhatsApp templated message delivered. "}]},{"item":"62248730","type":"block"}]}}},"faqTopic":null,"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62305846","slug":"what-are-whatsapp-messages-templates/","question":"What are WhatsApp message templates?","publishDate":"2019-04-10","seo":{"description":"Learn more about Whatsapp message templates, how to set them up, register them, and how to send these templates to end-users.","title":"What are WhatsApp message templates?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A message template is a special format used by businesses to send a WhatsApp message to customers. It looks and acts like a normal WhatsApp message, with the main difference being that "},{"type":"span","marks":["strong"],"value":"WhatsApp must pre-approve "},{"type":"span","value":"it before you can send it to customers. Message templates are "},{"type":"span","marks":["strong"],"value":"required "},{"type":"span","value":"outside of an open "},{"url":"https://developers.facebook.com/docs/whatsapp/conversation-types/#conversations","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"conversation window"}]},{"type":"span","value":" and can only be sent to customers who have "},{"type":"span","marks":["strong"],"value":"opted in"},{"type":"span","value":" and permitted you to send them messages. "}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"Read more regarding the Opt-In rules in the "},{"url":"https://www.whatsapp.com/legal/business-policy/","meta":[{"id":"rel","value":"nofollow noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"WhatsApp Business Policy"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Templates also simplify messaging by letting you reuse often-used, generic messages with variable details instead of creating them from scratch every time. When customers get a notification from your verified business for the first time and haven't saved you as a contact yet, WhatsApp shows these approved message templates without warnings, reducing the risk of it being marked as spam. "}]},{"type":"paragraph","children":[{"type":"span","value":"At Clickatell, message templates fall into one of two categories: Marketing or Utility. "},{"type":"span","marks":["strong"],"value":"Marketing templates "},{"type":"span","value":"are used to send promotional offers, product announcements, and other messages that increase brand awareness and engagement. "},{"type":"span","marks":["strong"],"value":"Utility templates "},{"type":"span","value":"are used to send account and order updates, alerts, and messages that aim to share essential information with customers. "}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"Learn more about "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/create-whatsapp-message-template-approval/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"how to create a WhatsApp message template"}]},{"type":"span","marks":["emphasis"],"value":" for approval."}]},{"type":"paragraph","children":[{"type":"span","value":"Note that certain limitations apply to your message templates until your business is "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/what-does-whatsapp-business-verification-entail/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"verified"}]},{"type":"span","value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-IhPAxfKbSrmGycti9MZMwg","name":"Message Templates","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62305861","slug":"difference-whatsapp-business-api-whatsapp-business-app","question":"What is the difference between the WhatsApp Business Platform and the WhatsApp Business app?","publishDate":"2019-04-02","seo":{"description":"Find out the key differences between the WhatsApp Business Platform and the WhatsApp Business app in our Whatsapp API FAQ section.","title":"What is the difference between the WhatsApp Business Platform and the WhatsApp Business app?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The "},{"type":"span","marks":["strong"],"value":"WhatsApp Business app"},{"type":"span","value":" is a standalone, free smartphone application built specifically for small businesses to interact with customers and respond to messages. Examples of use cases include someone placing an order with their local bakery or shopkeepers who want to stay in touch with their customers via a smartphone app. The app has limited automation and feature sets to serve the needs of small businesses. Clickatell has no affiliation with this product and we do not provide any support with setting up or using the app."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"You can learn more about the WhatsApp Business app "},{"url":"https://www.whatsapp.com/business/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"here"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"type":"span","marks":["strong"],"value":"WhatsApp Business Platform "},{"type":"span","value":"solution offered by Clickatell is intended for medium and large businesses that want to use an API integration to engage with their customers on the WhatsApp channel. The WhatsApp Business Platform caters to the needs of larger businesses with higher messaging volumes and the need for business process automation and integration within their existing communication platforms. Clickatell is an approved WhatsApp Business Solution Provider (BSP), and we’ll assist you in getting your business verified on the WhatsApp network. This is done through an easy, wizard-driven application process. Once your business is verified on the WhatsApp network, you‘ll be able to send WhatsApp messages via Clickatell’s multi-channel One API."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"You can read more about the application process "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/how-do-i-apply-for-a-whatsapp-business-account-for-my-business/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"here"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144829","name":"General WhatsApp","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62305891","slug":"facebook-business-id-whatsapp/","question":"Why do I need a Facebook Business Manager ID when I apply for a WhatsApp Business Account?","publishDate":"2019-03-27","seo":{"description":"To set up a WhatsApp Business account, you’ll need a Facebook Account Business Manager ID. Read for more details on why this is needed and where to find it.","title":"Facebook Business Manager ID for WhatsApp | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"WhatsApp requires a Facebook Business Manager ID as part of the "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/how-do-i-apply-for-a-whatsapp-business-account-for-my-business/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"application process"}]},{"type":"span","value":" for a WhatsApp Business Account. WhatsApp will not approve your Business Account application without a valid Facebook Business Manager ID."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"How do I know if I already have a Facebook Business Manager account?"}]},{"type":"paragraph","children":[{"type":"span","value":"If your company has an official Facebook page or Instagram account, it is possible that you already have a Facebook Business Manager account. Contact the department in your company responsible for your social media account (e.g. Marketing) to confirm whether you already have a Business Manager ID before creating a new one."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Where do I find my Facebook Business Manager ID?"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Log into your "},{"url":"https://business.facebook.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Facebook Business Manager"}]},{"type":"span","value":" account."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select "},{"type":"span","marks":["emphasis"],"value":"Business Settings"},{"type":"span","value":" and then "},{"type":"span","marks":["emphasis"],"value":"Business Info"},{"type":"span","value":"."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Your Business Manager ID is listed below your business name."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"How do I create a new Facebook Business Manager account?"}]},{"type":"paragraph","children":[{"type":"span","value":"If your company does not already have a Facebook Business Manager account, you can create a new one by following the steps below:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Go to "},{"url":"https://business.facebook.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Facebook Business Manager"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select "},{"type":"span","marks":["emphasis"],"value":"Create account"},{"type":"span","value":"."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Enter your business details and click "},{"type":"span","marks":["emphasis"],"value":"Submit"},{"type":"span","value":"."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62324959","slug":"limits-sending-receiving-media/","question":"What limits apply when sending and receiving media via WhatsApp?","publishDate":"2018-08-01","seo":{"description":"Read this FAQ for more information on size and other limits for sending and receiving media via WhatsApp. ","title":"WhatsApp limits for sending and receiving media | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":5,"children":[{"type":"span","value":"Sending media via WhatsApp"}]},{"type":"paragraph","children":[{"type":"span","value":"Businesses are limited to submitting 20MB per message/payload (this can include multiple media files per message). Clickatell will compress the media when required to ensure successful hand-off to the WhatsApp server for delivery."}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell limits the number of uploads allowed on a particular account per 24-hour period. The main purpose of this is to prevent abuse on an account level. To increase the media upload limit, please reach out to your account manager or log a ticket with "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"support "}]},{"type":"span","value":"to review this request."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Receiving media via WhatsApp"}]},{"type":"paragraph","children":[{"type":"span","value":"For receiving media, WhatsApp supports the following limits per media type:"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Images:"},{"type":"span","value":" 5MB\n"},{"type":"span","marks":["strong"],"value":"Documents:"},{"type":"span","value":" 64MB\n"},{"type":"span","marks":["strong"],"value":"Audio:"},{"type":"span","value":" 16MB"}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell is bound to comply with WhatsApp server requirements and to ensure that all media callbacks are within the limits stated above when delivering to the business."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/sending-receiving-messages/which-message-types-and-media-formats-are-supported-by-the-whatsapp-business-plat/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Which message types and media formats are supported by the WhatsApp Business Platform?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/sending-receiving-messages/what-messaging-limits-apply-to-my-whatsapp-business-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What messaging limits apply to my WhatsApp Business account?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-RwRh3AKqSg2iusD_nikMLg","name":"Sending & Receiving Messages","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62325004","slug":"what-is-my-workspace","question":"What is My Workspace?","publishDate":"2020-08-26","seo":{"description":"My Workspace is a central dashboard where end-users can view and manage all the channels, products, numbers and APIs that they have set up. Find out more.","title":"What is My Workspace? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The "},{"type":"span","marks":["emphasis"],"value":"My Workspace"},{"type":"span","value":" tab in the "},{"url":"https://app.clickatell.com/my-workspace","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell User Portal"}]},{"type":"span","value":" is a central dashboard where you can view and manage all the channels, products, numbers, and APIs associated with your account. Whenever a channel, product, number, test phone, or API configuration is activated or added to your account, it will appear in the "},{"type":"span","marks":["emphasis"],"value":"My Workspace "},{"type":"span","value":"tab. "}]},{"type":"paragraph","children":[{"type":"span","value":"Depending on the "},{"url":"https://www.clickatell.com/packages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"platform package "}]},{"type":"span","value":"you are on, you will see different \"cards\" in "},{"type":"span","marks":["emphasis"],"value":"My Workspace"},{"type":"span","value":". Select the card you want to view in more detail. "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325018","slug":"which-user-roles-invite-clickatell/","question":"What are the different roles that I can invite a user for?","publishDate":"2020-08-26","seo":{"description":"There are various predefined roles you can assign to users. You can also create custom roles with specific permissions and assign it to users. Find out how.","title":"Different roles that I can invite a user for | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"168066158","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1693225680-usermanagement.png?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Default roles are available in the portal, each with a predefined set of permissions. When you invite a new user, you can assign any of these default roles to them. You can also create your own custom roles with specific combinations of permissions, and assign this custom role to new users."}]},{"type":"paragraph","children":[{"type":"span","value":"To view and manage users and roles, click the profile icon in the header bar of the portal and select "},{"type":"span","marks":["emphasis"],"value":"User Management"},{"type":"span","value":"."}]},{"item":"168066158","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325040","slug":"how-do-i-access-my-cmnext-or-developer-central-account","question":"How do I access my CMNext or Developer Central account?","publishDate":"2020-08-26","seo":{"description":"Learn how to access your CMNext or Developer Central account on Clickatell. Follow simple steps to manage your account, APIs, and integrations with ease and security.","title":"Access your CMNext or Developer Central account | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"168316724","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1693293186-login.png?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If you are a CMNext or Developer Central user, follow these steps to log in to your Clickatell account:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Go to "},{"url":"https://authentication-portal.clickatell.com/login","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"app.clickatell.com"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"On the sign-in page, select the type of account you hold below the white sign-in box (see below)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Use your credentials to log in to your account. "}]}]}]},{"item":"168316724","type":"block"},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325064","slug":"can-i-change-my-email-and-password","question":"Can I change my email and password?","publishDate":"2020-08-26","seo":{"description":"You can change your account email once per day and your password as often as you want. Read this FAQ for the steps to follow.","title":"Can I change my email and password? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"167784867","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1693232509-image-12.png?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can change your email and password via the Clickatell Portal. You may change your email once per day and your password as often as you want."}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Log in to the portal with your existing email and password."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select the profile icon in the top right of your screen and go to "},{"type":"span","marks":["emphasis"],"value":"Profile Settings."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Update your email address or password:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Email: A verification email is sent to the new email address."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Password:"},{"type":"span","marks":["emphasis"],"value":" "},{"type":"span","value":"Confirm your current password and enter a new one. "}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Save your changes to update your profile details."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"Find out how to "},{"url":"https://www.clickatell.com/help-center/account-management/forgot-password-how-reset/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"reset your password"}]},{"type":"span","marks":["emphasis"],"value":" if you can't remember what your current password is."}]},{"item":"167784867","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325637","slug":"forgot-password-how-reset","question":"I forgot my password and can't log in. How do I reset it?","publishDate":"2015-10-08","seo":{"description":"Forgot the password to your Clickatell account and can't log in? Find out how to reset the password to your Clickatell account in this FAQ.","title":"How do I reset my password? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"168315719","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1693232509-image-12.png?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If you forgot your password and want to reset it, click "},{"type":"span","marks":["emphasis"],"value":"Forgot password"},{"type":"span","value":" on the "},{"url":"https://authentication-portal.clickatell.com/login","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"login page"}]},{"type":"span","value":". A password reset link will be sent to you via email."}]},{"type":"paragraph","children":[{"type":"span","value":"To change your password, navigate to "},{"url":"https://guides.clickatell.com/chat-commerce-platform/account-management/profile-settings","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Profile Settings"}]},{"type":"span","value":" via the profile icon drop-down in your portal."}]},{"item":"168315719","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325666","slug":"invite-or-remove-users-on-clickatell-account/","question":"How do I invite or remove users on my Clickatell account?","publishDate":"2016-11-10","seo":{"description":"You can add as many users as you want to your account. Find out how to invite and assign permissions or remove users via the Clickatell Portal.","title":"Invite or remove users on Clickatell account | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"168316564","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1693225680-usermanagement.png?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The administrator of your Clickatell account can invite more users to the account by clicking the profile icon in the top right of the portal and selecting "},{"type":"span","marks":["emphasis"],"value":"User Management"},{"type":"span","value":". From here you can add a new user and assign roles to the user. "}]},{"type":"paragraph","children":[{"type":"span","value":"Clicking the "},{"type":"span","marks":["emphasis"],"value":"Invite User "},{"type":"span","value":"button sends an email invitation to the user. The email contains a link directing them to the sign-up page where they can set their password and gain access to the portal. What users can access on the portal is determined by the "},{"url":"https://www.clickatell.com/help-center/account-management/what-are-the-different-roles-that-i-can-invite-a-user-for/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"roles"}]},{"type":"span","value":" you've assigned to them and the permissions and level of access associated with it. "}]},{"type":"paragraph","children":[{"type":"span","value":"You can edit or remove a user by selecting the user from the user management table."}]},{"type":"paragraph","children":[{"type":"span","value":"There are no limits to the number of users you can add to your account. 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The option to switch on auto-renew appears under "},{"url":"https://portal.clickatell.com/#/billing/details","type":"link","children":[{"type":"span","value":"Billing Details"}]},{"type":"span","value":". You will also see the auto-renew status on the "},{"url":"https://portal.clickatell.com/#/billing/subscriptions","type":"link","children":[{"type":"span","value":"Subscription"}]},{"type":"span","value":" page."}]}]}}},"faqTopic":null,"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325734","slug":"clickatell-support-sender-id/","question":"Does Clickatell support Sender IDs?","publishDate":"2015-10-08","seo":{"description":"Clickatell will make every attempt to deliver messages with your Sender ID. Find out more about Sender IDs and short codes.","title":"Does Clickatell support Sender ID? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"ezrmhgeJQYCyeYda-fhcXA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell will attempt to deliver messages with your "},{"url":"https://www.clickatell.com/help-center/sms/country-regulations/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Sender ID"}]},{"type":"span","value":", where possible. Please note, however, that we cannot guarantee that messages will be delivered using your specified alphanumeric Sender ID as it may be changed by our carrier networks, with or without notice, resulting in a different Sender ID being used. This value-added feature is offered on a best-effort basis – delivering your messages is our first priority. "}]},{"type":"paragraph","children":[{"type":"span","value":"Read more about "},{"url":"/faqs/answer/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"how Sender IDs work here"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"A good alternative to Sender ID is to use a "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short code"}]},{"type":"span","value":", which will provide a numeric Sender ID that your customers can get to know and associate with your company or brand."}]},{"type":"paragraph","children":[{"url":"/contact/contact-sales/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Contact our Sales Team"}]},{"type":"span","value":" if you have questions about Sender IDs."}]},{"item":"ezrmhgeJQYCyeYda-fhcXA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/country-regulations/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is a Sender ID?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/country-regulations/in-which-countries-are-alphanumeric-sender-id-required/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Which countries require alphanumeric Sender IDs?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-62325776","slug":"how-do-i-close-my-clickatell-account","question":"How do I close my Clickatell account?","publishDate":"2016-11-10","seo":{"description":"Find out how you can close your Clickatell account in our FAQ section.","title":"How do I close my Clickatell account?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"122284799","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1693290907-image20.png?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If you are the "},{"type":"span","marks":["strong"],"value":"account owner"},{"type":"span","value":", you can close your Clickatell account and no longer receive any communication or updates from us."}]},{"type":"paragraph","children":[{"type":"span","value":"Navigate to "},{"type":"span","marks":["emphasis"],"value":"Account Details"},{"type":"span","value":" from the Profile menu and click "},{"type":"span","marks":["emphasis"],"value":"Close Account"},{"type":"span","value":" in the bottom right. "}]},{"type":"paragraph","children":[{"type":"span","value":"You will be informed of the result of this action and will be required to re-enter your credentials as confirmation of the account closure. "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Note: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Once closed, your account cannot be reopened."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"All subscriptions and account balances are lost when you close your account."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Only account owners can close an account."}]}]}]},{"item":"122284799","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325779","slug":"set-account-information","question":"Where do I set up my account information?","publishDate":"2016-11-10","seo":{"description":"Find out where to set up your account information in Clickatell's FAQ section.","title":"Where do I set up my account information?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"168316052","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1693291875-image99.png?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can add or update account information by clicking the profile icon in the top right of your portal and selecting "},{"url":"https://clickatell.gitbook.io/chat-commerce-platform/account-management/account-details","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Account Details"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"In addition to company details, you can also update account admin, support, and technical contact details from here."}]},{"item":"168316052","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62325798","slug":"in-which-countries-is-touch-available","question":"In which countries is Touch available?","publishDate":"2016-11-10","seo":{"description":"Clickatell's Touch application is currently available in India and South Africa. Visit our FAQ section and register for updates.","title":"In which countries is Touch available?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The Touch application is currently available in the IOS and Android app stores for India and South Africa. We'll be rolling out to more countries soon."}]}]}}},"faqTopic":null,"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-62326253","slug":"didn-t-get-account-activation-email/","question":"I didn't get an account activation email. What now?","publishDate":"2015-10-08","seo":{"description":"Please contact Support and supply the email address that you signed up with. We will resend your activation email. Find out more.","title":"I didn't get my account activation email | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Check your spam or junk mail folders first and if it is not there, "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"please get in touch with Support"}]},{"type":"span","value":" and supply our team with the email address that you signed up with. We'll resend the activation email and if it still fails, we'll help you activate your account in another way."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-64310482","slug":"how-do-i-change-my-username","question":"How do I change my username?","publishDate":"2016-11-09","seo":{"description":"View our FAQs for information on how to change your Clickatell username.","title":"How do I change my username?","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can change your username in your "},{"url":"https://portal.clickatell.com/#/personalDetails","type":"link","children":[{"type":"span","value":"Profile"}]},{"type":"span","value":" settings.  If you change your username, it will be changed for all other accounts that you belongs to."}]}]}}},"faqTopic":null,"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-120717254","slug":"payment-gateways-supported-by-chat-2-pay","question":"What payment gateways are supported by Chat 2 Pay?","publishDate":null,"seo":{"description":"Chat 2 Pay utilizes the Clickatell Gateway for in-chat payments, which is integrated with several gateways offering us global processing coverage. Learn more.","title":"Payment gateways supported by Chat 2 Pay | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"WWVMFp3DQWS15t9HalpQIg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A payment gateway is a merchant service provided by an application service provider that authorizes credit card or direct payment processing for online businesses. "}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay is "},{"type":"span","marks":["strong"],"value":"not "},{"type":"span","value":"a payment gateway. It works essentially as a pass-through between the application your customer is using and a payment gateway. Chat 2 Pay is a one-of-its-kind payment orchestration product that can integrate into any payment gateway. Chat 2 Pay currently utilizes multiple payment gateways to process payments."}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay utilizes the Clickatell Gateway for in-chat payments, which is integrated with several gateways offering us global processing coverage. To start processing payment through Chat 2 Pay all we need is your acquiring MID credentials and we can have you accepting transactions without any development or integration required."}]},{"type":"paragraph","children":[{"type":"span","value":"Please get in touch with us for details on payment gateways we currently support."}]},{"item":"WWVMFp3DQWS15t9HalpQIg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/payment-methods-supported-by-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What payment methods are supported by Chat 2 Pay?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-can-i-use-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I use Chat 2 Pay?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-120748978","slug":"in-what-currencies-can-payment-links-be-sent-in-chat-flow","question":"In what currencies can payment links be sent in Chat Flow?","publishDate":null,"seo":null,"indexable":true,"body":{"blocks":[{"id":"120748977","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1648803355-group-71.jpg?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"When setting up the Chat 2 Pay node, you can select how to configure the currency:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Variable"},{"type":"span","value":": retrieved via an API call"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Predefined"},{"type":"span","value":": select from the currencies that are configured on the Chat 2 Pay service"}]}]}]},{"item":"120748977","type":"block"}]}}},"faqTopic":null,"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-120907432","slug":"remove-chat-2-pay-from-workflow","question":"Can I remove Chat 2 Pay from my workflow?","publishDate":null,"seo":{"description":"Read this FAQ to find out how to stop using Chat 2 Pay in Chat Flow if you no longer want to make use of this chat commerce feature in your workflow.","title":"Can I remove Chat 2 Pay from my workflow? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To stop using Chat 2 Pay in Chat Flow:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Remove the "},{"url":"https://guides.clickatell.com/flow/user-facing-nodes/commerce/chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay node"}]},{"type":"span","value":" from the specific workflow where you no longer want to use it. Simply select the node and click the bin icon in the top right. Remember to rebuild the portion of the workflow where you've removed the Chat 2 Pay node, otherwise, when the end-user reaches this point with no next step configured, the flow will just end unexpectedly and the end-user will receive an error message."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Depending on the scenario, you can de-link the WhatsApp number from the particular flow completely. In Chat Flow, navigate to the Routing section and "},{"url":"https://guides.clickatell.com/flow/configuration/to-manage-a-route#whatsapp-routing","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"remove the relevant route"}]},{"type":"span","value":". Remember that by doing this the end-users will receive no response if they attempt to contact your business on that number if the number is not linked to another workflow. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You can also disable Chat Flow from your "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay configuration"}]},{"type":"span","value":" in the Clickatell Portal. Note that this will remove Chat 2 Pay from Chat Flow completely, and you won't be able to use it in any of your workflows in Chat Flow. "}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120747089","name":"Chat 2 Pay in Chat Flow","icon":null}},{"id":"DatoCmsTemplateHelpCenter-121661388","slug":"payment-information-safe-using-chat-2-pay","question":"Is payment information safe when using Chat 2 Pay?  ","publishDate":null,"seo":{"description":"Chat 2 Pay only delivers a payment link to customers via their selected channel. The actual payment is done via a secure payment page. Read more.","title":"Is payment information safe using Chat 2 Pay? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay only delivers a payment link or tokenized payments to customers via their selected channel. The actual payment, i.e., the point at which the customer enters their payment information, is done via a secure payment page with multiple security measures to protect customers' card information. "}]},{"type":"paragraph","children":[{"type":"span","value":"Your customer's payment information is extremely secure with tokenization. The token is a stand-in for the actual details and is useless without the proper authentication processes. Additionally, by not storing sensitive information on our servers, we minimize the risk of data breaches."}]},{"type":"paragraph","children":[{"type":"span","value":"The payment page is also PCI-DSS certified. To learn more about PCI-DSS certification please "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"read here"}]},{"type":"span","value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-122459456","slug":"number-and-display-name-sign-up/","question":"Which phone number and display name should a business sign up with?","publishDate":null,"seo":{"description":"A business should sign up with the phone number and display name they want to use with the WhatsApp Business Platform. Read this for more guidelines and tips.","title":"WhatsApp Business phone number and display name | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"P1hs4qldTReG543ft5SkGQ","alt":"","model":{"apiKey":"image"},"image":null},{"id":"C8Bb7h9RRRW9y-olLGSlAg","alt":"","model":{"apiKey":"image"},"image":null},{"id":"ABh95afLRVKtADv0X6OGDg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"We recommend that a business signs up with the phone number and display name they want to use with the WhatsApp Business Platform and that they want to share with their customers. "}]},{"type":"paragraph","children":[{"type":"span","value":"We strongly discourage signing up with a test or personal phone number or test display name, as these will be difficult to change afterward."}]},{"item":"P1hs4qldTReG543ft5SkGQ","type":"block"},{"type":"heading","level":5,"children":[{"type":"span","value":"Phone number guidelines"}]},{"type":"paragraph","children":[{"type":"span","value":"You may use any number, including landlines, mobile numbers, or toll-free numbers. You must, however, be able to receive an OTP or answer a verification phone call from WhatsApp on the number you provide. It should also be a number with no previous WhatsApp registrations associated with it."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Phone number used for existing WhatsApp account"},{"type":"span","value":": A business cannot sign up with a phone number that has already been registered for use with WhatsApp Messenger or the WhatsApp Business App. To use such a phone number, you must first delete the WhatsApp account associated with that phone number to use it for a new business account."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Toll-free numbers or numbers under IVR"},{"type":"span","value":": Businesses cannot currently sign up with IVR or toll-free numbers through the flow as they not be able to verify the phone number.  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"ISV, SI, and third-party"},{"type":"span","value":": If you onboard or integrate over an independent software vendor (ISV), system integrator (SI), or a third-party business, each ISV/SI/third-party business must go through the WhatsApp ISV approval process. If approved, ISV/SI/third-party business needs to sign and comply with WhatsApp terms. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Organizations with government affiliation"},{"type":"span","value":": If your organization has a government affiliation, you need additional approval from WhatsApp. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The number must be "},{"type":"span","marks":["strong"],"value":"active "},{"type":"span","value":"during the verification process. You will receive either an SMS or a voice call for authentication and verification purposes."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You cannot use"},{"type":"span","marks":["strong"],"value":" short codes"},{"type":"span","value":"."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"If you’re unsure, the Clickatell "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"support team"}]},{"type":"span","value":" can confirm whether your number is valid for WhatsApp Business use before registration."}]},{"item":"C8Bb7h9RRRW9y-olLGSlAg","type":"block"},{"type":"heading","level":5,"children":[{"type":"span","value":"Display name guidelines"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Must follow the WhatsApp "},{"url":"https://www.whatsapp.com/legal/commerce-policy/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Commerce"}]},{"type":"span","value":" and "},{"url":"https://www.whatsapp.com/legal/business-policy/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Business"}]},{"type":"span","value":" policies."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Accurate representation of your business:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The display name must represent a business or its service, product, or department."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A test/demo account must maintain an association with the business."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A display name should "},{"type":"span","marks":["strong"],"value":"not "},{"type":"span","value":"be:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"An individual’s full name."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A generic term (e.g., Catering)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A generic geographic location (e.g., Cape Town)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A slogan or a long description."}]}]}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Consistent with external branding."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Clear relationship with your business."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"It must be referred to on the business's website or external media references."}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Correct formatting:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No variations on title capitalization, must have grammatically correct capitalization, and must not include all capitals except for acronyms."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No variations with spacing."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No extra punctuation."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No emojis."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No character symbols."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Minimum of 3 characters."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Not in URL format."}]}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"If you are a "},{"url":"https://www.facebook.com/business/help/1095661473946872?id=180505742745347","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"verified sender"}]},{"type":"span","value":", your display name is visible to the end-user. If not verified, the end-user can view your display name only in the contact information section of the WhatsApp account."}]},{"item":"ABh95afLRVKtADv0X6OGDg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":"Please reach out to our"},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":" Support Team"}]},{"type":"span","value":" if you have any questions. "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","icon":null}},{"id":"DatoCmsTemplateHelpCenter-122459512","slug":"can-i-add-multiple-whatsapp-business-accounts","question":"Can I add multiple WhatsApp Business accounts?","publishDate":null,"seo":{"description":"Yes, you can create multiple WhatsApp business accounts. You will have to go through a new application process for each new account. 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To add more WhatsApp Business accounts, you need to go through the "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/how-do-i-apply-for-a-whatsapp-business-account-for-my-business/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"application process"}]},{"type":"span","value":" again to create another WhatsApp Business account."}]},{"type":"paragraph","children":[{"type":"span","value":"If your business is "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/what-does-whatsapp-business-verification-entail/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"verified"}]},{"type":"span","value":", you can also add up to 25 "},{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/add-and-manage-whatsapp-business-profiles","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Business Profiles"}]},{"type":"span","value":" per WhatsApp account. For every new Business Profile, you have to go through the same application process."}]},{"item":"cRPW_hzWTIqgUVrB0gT-Jg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/how-do-i-apply-for-a-whatsapp-business-account-for-my-business/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a WhatsApp business account for my business?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/add-and-manage-whatsapp-business-profiles","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Add & manage WhatsApp Business profiles"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/what-does-whatsapp-business-verification-entail/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What does WhatsApp Business Verification entail?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","icon":null}},{"id":"DatoCmsTemplateHelpCenter-122459924","slug":"remove-messaging-limits-whatsapp-account/","question":"How can I remove messaging limits from my WhatsApp account?","publishDate":null,"seo":{"description":"To remove certain messaging limits, a business needs to become 'business verified'. 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Once your business is verified, these limitations are lifted. Find out more.","title":"What does WhatsApp Business Verification entail | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Us-QlRM0SNiKlqQTmh3VfA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Note that this is different from achieving a green tick mark as an indication of being an "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/how-do-i-acquire-a-verified-green-tick-for-my-whatsapp-business-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"official business account"}]},{"type":"span","value":". Business verification is a "},{"type":"span","marks":["strong"],"value":"prerequisite "},{"type":"span","value":"to becoming an official business account."}]},{"type":"paragraph","children":[{"type":"span","value":"Until you are "},{"url":"https://www.facebook.com/business/help/1095661473946872?id=180505742745347","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"business verified"}]},{"type":"span","value":", you are limited to the following:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Adding "},{"type":"span","marks":["strong"],"value":"2 "},{"type":"span","value":"numbers to your WhatsApp account."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Sending business-initiated message templates to "},{"type":"span","marks":["strong"],"value":"250 "},{"type":"span","value":"unique recipients per 24-hour period."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Unlimited user-initiated messages."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"Once your business is verified successfully, these limitations are lifted. "}]},{"item":"Us-QlRM0SNiKlqQTmh3VfA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn how to verify your business account:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/getting-started/get-business-verified","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp User Guide"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.facebook.com/business/help/2058515294227817?id=180505742745347","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Meta help material"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","icon":null}},{"id":"DatoCmsTemplateHelpCenter-122637291","slug":"why-was-my-message-template-rejected","question":"Why was my message template rejected?","publishDate":null,"seo":{"description":"Message templates are reviewed daily by Meta (Facebook). If your message template was rejected, it may have been for one of the following reasons. Read more.","title":"Why was my message template rejected? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"U5QWFzQxSgW4hHRb1YPcrw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"All templates must be submitted to WhatsApp and approved before they can be used. Message templates are reviewed daily by a Meta (Facebook) team. Strict guidelines apply to reduce potential abuse and spam."}]},{"type":"paragraph","children":[{"type":"span","value":"If your message template(s) was rejected, it may have been for one of the following reasons:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Variable parameters"},{"type":"span","value":" "},{"type":"span","marks":["strong"],"value":"are missing"},{"type":"span","value":" "},{"type":"span","marks":["strong"],"value":"or have mismatched curly braces"},{"type":"span","value":". The correct format is "},{"type":"span","marks":["code"],"value":"{{1}}"},{"type":"span","value":". "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Template starts or ends with a variable, "},{"type":"span","value":"e.g., "},{"type":"span","marks":["code"],"value":"{{1}} "},{"type":"span","value":"thanks! "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Variable parameters are not sequential."},{"type":"span","value":" For example, "},{"type":"span","marks":["code"],"value":"{{1}}"},{"type":"span","value":", "},{"type":"span","marks":["code"],"value":"{{2}}"},{"type":"span","value":", "},{"type":"span","marks":["code"],"value":"{{4}}"},{"type":"span","value":", "},{"type":"span","marks":["code"],"value":"{{5}}"},{"type":"span","value":" are defined but "},{"type":"span","marks":["code"],"value":"{{3}}"},{"type":"span","value":" does not exist on the template. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Variable parameters appear directly next to each other, e.g., "},{"type":"span","value":"{{1}} {{2}}."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Variable parameters contain special characters"},{"type":"span","value":" such as a "},{"type":"span","marks":["code"],"value":"#"},{"type":"span","value":", "},{"type":"span","marks":["code"],"value":"$"},{"type":"span","value":", or "},{"type":"span","marks":["code"],"value":"%"},{"type":"span","value":"."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"The purpose of your template is unclear and variable parameters are not defined."},{"type":"span","value":" All parameters must have a known purpose. Your template will be rejected if it is not clear what goes into a specific parameter. A sample template will help with your submission. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Spelling or grammatical errors."},{"type":"span","value":" Messages with misspellings or grammatical errors may prompt customers to view these messages as spam or a hoax."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Language defined does not match the content."},{"type":"span","value":" E.g., Spanish was selected but the content is in English or the content is a mixture of languages containing both Spanish and English."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Submission format for testing your API connection is incorrect."},{"type":"span","value":" The correct format is:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Message template name:"},{"type":"span","value":" test"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Content:"},{"type":"span","value":" Hello "},{"type":"span","marks":["code"],"value":"{{1}}"}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"The URLs for your links are shortened. "},{"type":"span","value":"Short links obscure the intended link destination."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"The URL domain in your links does not belong to your business."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"The body of your template has more than two consecutive new line characters (\\n)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Text headers include emojis, asterisks, formatting markup, or the \\n newline characters."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Media headers (video, image, document) didn’t include a sample with submission."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Call to action button URL contains a direct link to WhatsApp "},{"type":"span","value":"(e.g., "},{"type":"span","marks":["emphasis"],"value":"https://wa.me/14154443344"},{"type":"span","value":")."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"The content contains potentially abusive or threatening content"},{"type":"span","value":", such as threatening a customer with legal action or threatening to publicly shame them."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"The template’s content is identical to that of an existing template"},{"type":"span","value":". If a template is submitted with the same wording in the body and footer as an existing template, the duplicate template will be rejected. A rejection notification that includes the rejection reason will appear in Account Quality on WhatsApp Manager and be sent via email. You may refer to the Account Quality notification to see the name and language of the existing template with the same content as the rejected duplicate template. You may also choose to edit the template and resubmit."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"The message template(s) contains content that violates WhatsApp’s Commerce Policy"},{"type":"span","value":": When you offer goods or services for sale, all messages and media related to your goods or services, including any descriptions, prices, fees, taxes, and/or any required legal disclosures, are considered as transactions. Transactions must comply with the "},{"url":"https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.whatsapp.com%2Flegal%2Fcommerce-policy%2F&h=AT0o0FbzuE9lvOTKMm1Lx-UPGFb0jzK2Bd5X3_xWGaNoNFZVFCxQooOT4Er4VyR8gjycCzGXICiD7FHICmCz596g80sLdZ8B0fA1Qn2gFVj6oik0qYZ-UvMwJ6rHy9-VVr8","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp Commerce Policy"}]},{"type":"span","value":"."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"The message template(s) contain content that violates WhatsApp’s Business Policy"},{"type":"span","value":": Do not request sensitive identifiers from users. E.g., do not ask people to share full-length individual payment card numbers, financial account numbers, National Identification numbers, or other sensitive identifiers. This also includes not requesting documents from users that might contain sensitive identifiers. Requesting partial identifiers (e.g., the last 4 digits of their Social Security Number) is acceptable. All messaging must comply with the "},{"url":"https://www.whatsapp.com/legal/business-policy","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp Business Policy"}]},{"type":"span","value":"."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"U5QWFzQxSgW4hHRb1YPcrw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/message-templates/guidelines","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Message Template 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verification."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Also see "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/which-phone-number-and-display-name-should-a-business-sign-up-with/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"these guidelines."}]}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Business Display Name "},{"type":"span","value":"(it should have a clear relationship with the Business)"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Also see "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/which-phone-number-and-display-name-should-a-business-sign-up-with/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"these guidelines."}]}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Keep the following ready:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Legal company name"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Business phone number & website"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Business email address "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Country, city, 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application."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note: Although Clickatell assists you with the application, we do not have control over the approval of your application."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","icon":null}},{"id":"DatoCmsTemplateHelpCenter-122979234","slug":"which-countries-support-clickatell-toll-free-numbers","question":"Which countries support Clickatell Toll-Free Numbers?","publishDate":null,"seo":{"description":"One Toll-Free Number (TFN) will work in both Canada and the USA, making this a very desirable solution for North American companies.","title":"Which countries support Toll-Free Numbers? | 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Number?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/toll-free-numbers/what-are-toll-free-numbers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are Toll-Free Numbers?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/toll-free-numbers/how-do-i-apply-for-a-toll-free-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a Toll-Free Number?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-122978926","name":"Toll-Free Numbers","icon":{"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-122979359","slug":"how-do-i-apply-for-a-toll-free-number","question":"How do I apply for a Toll-Free Number?","publishDate":null,"seo":{"description":"Your account manager can provide an application form containing sections for the brand and the campaign that the TFN will be used for.","title":"How do I apply for a Toll-Free Number? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Tn3VhaUHRLGISLsm_VmMoA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Your account manager can provide you with an application form. This form contains sections for the brand (i.e., the organization requesting the Toll-Free Number (TFN)) and the campaign for which the TFN will be used to send text messages. It is important to provide evidence of the opt-in processes that end customers complete before text messages are sent to them. Additionally, a Letter of Authorization may be required if an existing TFN is moved to Clickatell."}]},{"type":"paragraph","children":[{"type":"span","value":"Toll-Free Numbers (TFNs) are required to undergo a verification process. 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We provide information on prohibited campaigns and messaging.","title":"US compliance standards for TFNs | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Y26dlsNpS6uCLAntCSl-FA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":3,"children":[{"type":"span","value":"Prohibited Campaigns"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Loan advertisements, except for messages from direct lenders for secured loans."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Credit repair."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Debt relief."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Work from home, “secret shopper”, and similar advertising campaigns."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Lead generation campaigns that indicate the sharing of collected information with third parties."}]}]}]},{"type":"heading","level":3,"children":[{"url":"","type":"link","children":[{"type":"span","value":"\n"}]},{"type":"span","value":"Prohibited Messaging"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Message content that deceives or threatens consumers."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Message streams that result in excessive complaints or STOP commands typically indicate an unwanted message campaign and will not be allowed to continue."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Phishing."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Fraud or scams."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Deceptive marketing."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Distribution of malware or app downloads from non-secure locations."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Loan, debt consolidation, debt relief, and student loan programs from any enterprise that is not able to grant loans itself. 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Proper opt-in and opt-out must be in place for terminating promo traffic before being able to submit messages toward Canada."}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-122978926","name":"Toll-Free Numbers","icon":{"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-123893803","slug":"user-setup-hide-message-content/","question":"Can I hide the SMS message content from a Platform user?","publishDate":null,"seo":{"description":"This FAQ explains how to set up a user so they cannot see message content in SMS reports, but can still view the status of messages. Find out more.","title":"Hide SMS message content from user |Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"AYVFbpgyRPyE1Y9eExweGg","alt":"","model":{"apiKey":"image"},"image":null},{"id":"FJ39Hct2R9Kw8ZWviQK8Dg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, you can "},{"url":"https://guides.clickatell.com/chat-commerce-platform/additional-features-and-services/user-portal/user-management","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"set up "}]},{"type":"span","value":"a Clickatell Platform user so they have limited access to message content in "},{"url":"https://guides.clickatell.com/chat-commerce-platform/data-and-analytics/dashboards-in-clickatell-portal/messaging-channels","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"SMS reports"}]},{"type":"span","value":". This is useful when message content contains sensitive information, but the user must still be able to view the status of messages."}]},{"type":"paragraph","children":[{"type":"span","value":"In this case, the user will see the text "},{"type":"span","marks":["emphasis"],"value":"\"(Content Hidden)\""},{"type":"span","value":" in the online reports and on any downloaded exports. "}]},{"type":"paragraph","children":[{"type":"span","value":"There are two options to set this up:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Assign the "},{"type":"span","marks":["emphasis"],"value":"Platform:"},{"type":"span","value":" "},{"type":"span","marks":["emphasis"],"value":"Report Viewer"},{"type":"span","value":" role to the user."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Create a custom role with the correct permissions and assign this new role to the user:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select the \"Platform\" solution."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select the \"Read\" checkbox for the \"Reporting\" permission to allow the user to view reports."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Un-select the \"Read\" checkbox for the \"Message content\" permission to hide the message content from the user."}]}]}]}]}]},{"item":"AYVFbpgyRPyE1Y9eExweGg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":"See our detailed "},{"url":"https://guides.clickatell.com/chat-commerce-platform/additional-features-and-services/user-portal/user-management","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"user guide "}]},{"type":"span","value":"for more information."}]},{"item":"FJ39Hct2R9Kw8ZWviQK8Dg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"IMPORTANT: From the "},{"url":"https://guides.clickatell.com/chat-commerce-platform/account-management/help-and-message-center#view-notifications","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Message center"}]},{"type":"span","marks":["emphasis","strong"],"value":" in the Clickatell Portal, download history is available to all users on an account. It's possible for someone without access to view message content to see all the details by downloading a report exported by a user with full permission."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-141225010","slug":"clickatell-credentials-third-party-application/","question":"Where do I find the correct Clickatell credentials for my third-party application?","publishDate":null,"seo":{"description":"Our current account type offers an API Key to integrate with third-party applications. Our older SMS Gateway uses an API ID. Learn how to set this up correctly.","title":"Correct credentials for 3rd-party application | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"141686324","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1664786641-group-15.jpg?auto=format","title":null}},{"id":"Vx7lGST4T3qWypsCFuBplA","alt":"","model":{"apiKey":"image"},"image":null},{"id":"141686326","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1664786650-group-16.jpg?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell supports multiple formats for its messaging APIs – especially as new technologies and standards have emerged over the last 20 years. Instead of retiring (deprecating) older APIs, Clickatell continues supporting many of the most popular integrations provided by "},{"url":"https://docs.clickatell.com/channels/sms-channels/sms-gateway-2/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"SMS Gateway "}]},{"type":"span","value":"(formerly Developer Central)."}]},{"type":"paragraph","children":[{"type":"span","value":"However, the (newer) Clickatell Portal has a different API signature with an improved authentication model, which at face value is incompatible with the original SMS Gateway. There is a workaround that enables older integrations (especially those undertaken by third-party platform providers) to function with the new Clickatell Portal."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"More details"}]},{"type":"paragraph","children":[{"type":"span","value":"Your current Clickatell account offers an API "},{"type":"span","marks":["strong","underline"],"value":"Key"},{"type":"span","value":" to integrate with third-party applications. Clickatell’s older account type, i.e., SMS Gateway, uses the API "},{"type":"span","marks":["strong","underline"],"value":"ID"},{"type":"span","value":" and other account credentials to integrate."}]},{"type":"paragraph","children":[{"type":"span","value":"On your third-party application, first, see if you can find a space for the API "},{"type":"span","marks":["strong","underline"],"value":"Key"},{"type":"span","value":":"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"If you find a space for the API "},{"type":"span","marks":["strong","underline"],"value":"Key"},{"type":"span","value":", please enter the API "},{"type":"span","marks":["strong","underline"],"value":"Key"},{"type":"span","value":" that is found in your Clickatell account ("},{"type":"span","marks":["emphasis"],"value":"My Workspace -> API Integrations -> Select API -> API Details"},{"type":"span","value":"). Then you can start testing the integration."}]}]}]},{"item":"141686324","type":"block"},{"item":"Vx7lGST4T3qWypsCFuBplA","type":"block"},{"item":"141686326","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"If you absolutely cannot find a space to enter an API "},{"type":"span","marks":["strong","underline"],"value":"Key"},{"type":"span","value":", but you can find a space for an API "},{"type":"span","marks":["strong","underline"],"value":"ID"},{"type":"span","value":", follow the instructions below."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":3,"children":[{"type":"span","value":"How to use the newer credentials in your third-party application"}]},{"type":"paragraph","children":[{"type":"span","value":"Older API signatures require the following authorization credentials:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Username"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Password"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"API ID (short number; < 7 characters)"}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"The equivalent fields from the (newer) Clickatell Portal to use are:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Account Username"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Account Password"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The API Key (from the API section)"}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-143565792","slug":"how-do-you-set-up-your-ads-that-click-to-whatsapp","question":"How do you set up Ads That Click to WhatsApp?","publishDate":null,"seo":{"description":"Read this FAQ for more information on how to set up Ads That Click to WhatsApp to start conversations with more leads, moving them down the funnel faster.","title":"How to set up Ads That Click to WhatsApp | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"SAQ2YaSqRSqPOzZF9VneZw","alt":"","model":{"apiKey":"image"},"image":null},{"id":"H3hu5IUvTeCJA6IahDniZA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":3,"children":[{"type":"span","value":"Before you start: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Create a "},{"type":"span","marks":["strong"],"value":"Facebook Business Page"},{"type":"span","value":". You’ll need "},{"type":"span","marks":["strong"],"value":"Admin access"},{"type":"span","value":" to this Page."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Set up a "},{"type":"span","marks":["strong"],"value":"WhatsApp Business account. "},{"type":"span","value":"Ensure this "},{"type":"span","marks":["strong"],"value":"WhatsApp number "},{"type":"span","value":"isn’t linked to any other Facebook pages."}]}]}]},{"item":"SAQ2YaSqRSqPOzZF9VneZw","type":"block"},{"type":"heading","level":3,"children":[{"type":"span","value":"Step 1: Connect your WhatsApp Business account to your Facebook Business Page"}]},{"type":"paragraph","children":[{"type":"span","value":"Before setting up Ads That Click to WhatsApp, "},{"url":"https://www.facebook.com/business/help/1583303048513172","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"connect your WhatsApp account to your Facebook page"}]},{"type":"span","value":" and make sure you have admin access to the Facebook Page."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Step 2: Create the ad campaign in Facebook Ads Manager"}]},{"type":"paragraph","children":[{"type":"span","value":"Follow these guidelines: "},{"url":"https://www.facebook.com/business/help/447934475640650?id=371525583593535","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Create Ads that click to WhatsApp in Ads Manager | Meta Business Help Center (facebook.com)."}]}]},{"type":"paragraph","children":[{"type":"span","value":"You can also find a step-by-step guide "},{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/ads-that-click-to-whatsapp","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"here"}]},{"type":"span","value":"."}]},{"item":"H3hu5IUvTeCJA6IahDniZA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/what-is-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Ads That Click to WhatsApp?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/what-are-the-benefits-of-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the benefits of Ads That Click to WhatsApp?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/what-are-best-practices-for-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are best practices for Ads that Click to WhatsApp?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-PIdKSTXPSqSPCJQ6KhIeTw","name":"Marketing & Commerce","icon":null}},{"id":"DatoCmsTemplateHelpCenter-143657084","slug":"payment-links-in-multiple-currencies-chat-desk","question":"Can payment links be sent in multiple currencies from Chat Desk?","publishDate":null,"seo":{"description":"If you have configured multiple currencies in your Chat 2 Pay settings, all the supported currencies will be visible on Chat Desk. Find out more.","title":"Payment links multiple currencies on Chat Desk | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"143662282","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1669202618-picture13.jpg?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes. If you have "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configured "}]},{"type":"span","value":"multiple currencies in your Chat 2 Pay settings, all the supported currencies will be visible on Chat Desk. An agent can search for the currency and send a payment link for those currencies."}]},{"item":"143662282","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120749045","name":"Chat 2 Pay in Chat Desk","icon":null}},{"id":"DatoCmsTemplateHelpCenter-143662684","slug":"customize-chat-2-pay-checkout-experience","question":"Can I customize my Chat 2 Pay checkout experience?","publishDate":null,"seo":{"description":"Yes, you can personalize the payment page with your company logo. To display your logo during the checkout process, please follow these steps.","title":"Can I customize Chat 2 Pay checkout experience? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"143662683","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1669204482-group-76.jpg?auto=format","title":null}},{"id":"KELfmVE4R-q2pvulEuceZA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, you can personalize the payment page with your company logo. To display your logo during the checkout process, please follow these steps:"}]},{"type":"paragraph","children":[{"type":"span","value":"1.      Go to "},{"type":"span","marks":["emphasis"],"value":"My Workspace"},{"type":"span","value":" -> "},{"type":"span","marks":["emphasis"],"value":"Chat 2 Pay."}]},{"type":"paragraph","children":[{"type":"span","value":"2.      Select the configuration you want to customize."}]},{"type":"paragraph","children":[{"type":"span","value":"3.      Click the "},{"type":"span","marks":["emphasis"],"value":"Edit"},{"type":"span","value":" button."}]},{"type":"paragraph","children":[{"type":"span","value":"4.      Click "},{"type":"span","marks":["emphasis"],"value":"Payment Settings."}]},{"type":"paragraph","children":[{"type":"span","value":"5.      Scroll to the "},{"type":"span","marks":["emphasis"],"value":"Payment Page Styling"},{"type":"span","value":" section at the bottom."}]},{"type":"paragraph","children":[{"type":"span","value":"6.      Upload your logo according to the recommended dimensions and save."}]},{"item":"143662683","type":"block"},{"item":"KELfmVE4R-q2pvulEuceZA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see"},{"type":"span","value":":"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/host-payment-page-on-my-domain/","type":"link","children":[{"type":"span","value":"Am I able to host the payment page on my domain?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/manage-order-details-on-chat-2-pay-payment-page/","type":"link","children":[{"type":"span","value":"How do I manage order details on my Chat 2 Pay payment page?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-143679244","slug":"manage-order-details-on-chat-2-pay-payment-page","question":"How do I manage order details on my Chat 2 Pay payment page?","publishDate":null,"seo":{"description":"When a customer pays for their order, they will see a list of their order items displayed on the payment page. Learn more about how to manage these details.","title":"Manage order details on Chat 2 Pay payment page | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"143679243","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1701432165-image-1.png?auto=format","title":null}},{"id":"Bi2nhYVORyGWFNpPujtdZg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"When a customer pays for their order, they will see a list of their order items displayed on the payment page. The order details can contain details like Product ID, Product Name, Quantity, Price, and Tax. These details can be obtained via our Order Management System or passed to Clickatell via APIs to display on the payment page. The tax amount is handled by you and is passed through the "},{"url":"https://docs.clickatell.com/products/chat-2-pay/api-reference/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"API "}]},{"type":"span","value":"to Clickatell. "}]},{"item":"143679243","type":"block"},{"item":"Bi2nhYVORyGWFNpPujtdZg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://docs.clickatell.com/products/chat-2-pay/api-reference/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay API documentation"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-commerce-messages","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp Commerce Messages guide"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/customize-chat-2-pay-checkout-experience/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I customize my Chat 2 Pay checkout experience?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/host-payment-page-on-my-domain/","type":"link","children":[{"type":"span","value":"Am I able to host the payment page on my domain?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-143680379","slug":"how-configure-chat-2-pay-on-my-account","question":"How do I configure Chat 2 Pay on my account?","publishDate":null,"seo":{"description":"You can add multiple Sandbox and Production Chat 2 Pay configurations on your Chat 2 Pay account. Read this FAQ to find out more.","title":"How do I configure Chat 2 Pay on my account? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"143680423","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1669278143-group-79.jpg?auto=format","title":null}},{"id":"bvmiTc6FRYGPRXBOndahkw","alt":"","model":{"apiKey":"image"},"image":null},{"id":"ZmB0OGF7SWuj5r_6dSU4-Q","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1732109167-c2p-activation-key.avif?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can add multiple Sandbox and Production Chat 2 Pay configurations to your account. View the detailed steps in our "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay User Guide"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note:"},{"type":"span","marks":["emphasis"],"value":" You can link multiple Chat 2 Pay configurations to your "},{"url":"https://guides.clickatell.com/flow/user-facing-nodes/commerce/chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Chat Flow"}]},{"type":"span","marks":["emphasis"],"value":" application, however, only one Chat 2 Pay configuration can be linked to your "},{"url":"https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Chat Desk"}]},{"type":"span","marks":["emphasis"],"value":" application."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"143680423","type":"block"},{"item":"bvmiTc6FRYGPRXBOndahkw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Once successfully configured, an "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/activation-keys-for-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"Activation Key"}]},{"type":"span","value":" is generated. This is the key you'll use to authenticate "},{"url":"https://docs.clickatell.com/products/chat-2-pay/api-reference/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay API calls"}]},{"type":"span","value":" and activate your linked applications like "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay/manage-callback-notifications/salesforce","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Salesforce"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"ZmB0OGF7SWuj5r_6dSU4-Q","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-144177957","slug":"incorrect-status-meta-business-manager/","question":"Why does my WhatsApp number have the incorrect status in Meta Business Manager?","publishDate":null,"seo":{"description":"Find out more about possible reasons for the incorrect status of your WhatsApp Meta Profile. Log in to your Business Manager and update your profile.","title":"Incorrect WhatsApp number status in Meta | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"R_hqz34CRNaQGrEXnIxprg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Below are possible reasons for the incorrect status of your WhatsApp Meta Profile. Log in to your "},{"url":"https://business.facebook.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Business Manager"}]},{"type":"span","value":" and update your profile accordingly."}]},{"item":"R_hqz34CRNaQGrEXnIxprg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Connected: "},{"type":"span","value":"A phone number can send notifications within its messaging limit. "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Restricted:"},{"type":"span","value":" A phone number has reached its rolling 24-hour messaging limit and cannot send notifications until the messaging limit is reset. For example, if a business in the \"1K customers/24h” tier sends notifications to 500 users at 1 PM and notifications to an additional 500 users at 1:30 PM, a business can start sending notifications to 500 users at 1 PM the following day. A phone number can still respond to user-initiated messages. The state is formally known as “Message Limit Reached.”"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Flagged:"},{"type":"span","value":" A phone number moves to a “Flagged” state (previously called “Warned”) when its message quality is low (i.e., quality rating hits “Low” state). If a phone number maintains a good quality rating (high or medium rating) for the next 7 days, it returns to the “Connected” state with no change in its messaging limit. If the quality rating does not improve, the number will return to the “Connected” state with a lower messaging limit tier."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Banned"},{"type":"span","value":": A phone number has been banned from sending or receiving any messages."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Pending:"},{"type":"span","value":" A phone number is not yet registered. "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Offline: "},{"type":"span","value":"The client instance is offline or not connected to WhatsApp servers."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","icon":null}},{"id":"DatoCmsTemplateHelpCenter-144207597","slug":"business-account-application-rejected/","question":"Why was my WhatsApp Business Account application rejected?","publishDate":null,"seo":{"description":"Clickatell doesn't control if your application is accepted or rejected. Each application is reviewed by WhatsApp. Find possible rejection reasons in this FAQ.","title":"WhatsApp Business Account application rejected | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"144207781","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1670509550-group-96.jpg?auto=format","title":null}},{"id":"144207782","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1670509861-screenshot-2022-12-08-162958.jpg?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Note that, although Clickatell provides guidelines and assistance, we do not have the final say in whether your application is accepted or rejected. WhatsApp themself reviews each application. Below, find some possible reasons why your application might be rejected. "}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Display name guidelines "}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"Note:"},{"type":"span","marks":["emphasis","strong"],"value":" "},{"type":"span","marks":["emphasis"],"value":"The display name review will be initiated after "},{"url":"https://www.facebook.com/business/help/2640149499569241","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","underline"],"value":"Business Verification"}]},{"type":"span","marks":["emphasis"],"value":" is completed to get access to more business-initiated conversations."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"A display name must: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Not violate WhatsApp "},{"url":"https://www.whatsapp.com/legal/commerce-policy/?fbclid=IwAR0a56IDY9EyR5voFnHZpjQ21nWfthFq1wpR3Aac8bOKv3ZXaY5id1A0FCY","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Commerce"}]},{"type":"span","value":" and "},{"url":"https://www.whatsapp.com/legal/business-policy/?fbclid=IwAR0APsaGenr1HYWWK2O1RKXuHj2TUdZCgFut36T36AI55C5bsipkBLUkzxI","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Business"}]},{"type":"span","value":" policies. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Be an accurate representation of your business.  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Be consistent with your external branding. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Have a clear relationship with your business. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Be formatted correctly."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"All caps are not allowed. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Spacing must be the same as in your external business name. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No extra punctuation, emojis, or character symbols are allowed. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Not in URL format. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Contain a minimum of 3 characters. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"No extra words to your company/brand name, unless it indicates a country/region, department/function, or “Test”/”Demo”. 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"}]},{"type":"paragraph","children":[{"type":"span","value":"Click the "},{"type":"span","marks":["emphasis"],"value":"Edit"},{"type":"span","value":" icon next to a display name to change the name for resubmission. "}]},{"type":"paragraph","children":[{"type":"span","value":"If your "},{"type":"span","marks":["emphasis"],"value":"Display Name"},{"type":"span","value":" is rejected, the “Certificate” status will change to “Name not approved.” At this point, hover over "},{"type":"span","marks":["emphasis"],"value":"Name"},{"type":"span","value":" and click the "},{"type":"span","marks":["emphasis"],"value":"Edit"},{"type":"span","value":" icon to change the name for re-submission. "}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"144207781","type":"block"},{"item":"144207782","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","icon":null}},{"id":"DatoCmsTemplateHelpCenter-146758623","slug":"whatsapp-template-categories/","question":"What are the WhatsApp template categories?","publishDate":null,"seo":{"description":"WhatsApp simplified their template categories and all templates now fall into one of only three categories: Marketing, Authentication, or Utility. 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"},{"type":"span","value":"Ensure you have the "},{"url":"https://www.clickatell.com/help-center/third-party-integrations/what-do-i-need-in-order-to-integrate-my-3rd-party-app-with-clickatell","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"relevant information"}]},{"type":"span","value":" ready beforehand - some of the information is retrieved from the 3rd-party app.  "}]},{"item":"147414560","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"You can add as many sandbox or production configurations as you wish, but note that you cannot promote a sandbox configuration into production. 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"},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Transact "}]},{"type":"span","value":"package, you get the ability to integrate certain third-party applications with Clickatell's Chat Flow and Chat Desk applications."}]},{"type":"paragraph","children":[{"type":"span","value":"When you "},{"url":"https://www.clickatell.com/help-center/third-party-integrations/how-do-i-integrate-my-3rd-party-app-with-clickatell","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"add a new configuration"}]},{"type":"span","value":" to your Clickatell account, you’ll be required to enter information about your 3rd-party application."}]},{"item":"147414718","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"To get this information, you’ll need to have added an authentication app 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For more information, please refer to "},{"url":"https://www.sgnic.sg/faq/sms-sender-id-registry","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"SGNIC’s FAQ"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Customers should register directly with SGNIC and provide all necessary documents as requested by them. Go to the SSIR Portal ("},{"url":"https://smsregistry.sg/web/login","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"https://smsregistry.sg/web/login"}]},{"type":"span","value":"), create your profile, and follow the steps to add your sender ID. "}]},{"type":"paragraph","children":[{"type":"span","value":"On the page with the Participating Aggregators, please select the following partners: "},{"type":"span","marks":["strong"],"value":"CM Telecom "},{"type":"span","value":"Singapore Pte Ltd, and "},{"type":"span","marks":["strong"],"value":"Sinch "},{"type":"span","value":"Singapore Pte Ltd."}]},{"item":"149164277","type":"block"},{"item":"KworEgxrQCOClP_KAWVCZw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Then add your user organization information. "}]},{"item":"149164278","type":"block"},{"item":"RlPDBFSER1iPBRFo57dRQg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Select the following partners: "},{"type":"span","marks":["strong"],"value":"CM Telecom "},{"type":"span","value":"Singapore Pte Ltd, and "},{"type":"span","marks":["strong"],"value":"Sinch "},{"type":"span","value":"Singapore Pte Ltd."}]},{"item":"149164279","type":"block"},{"item":"KDWTOsYyT1ujbkeeaRpWXg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Enter billing information. "}]},{"item":"149164280","type":"block"},{"item":"XqHlV5HbSN2dCmD0iE-Ukg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Complete the rest of the steps. Note that it may take some time for the sender ID to be approved. "}]},{"type":"paragraph","children":[{"type":"span","value":"Once the sender ID has been successfully registered and approved:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://6194477.fs1.hubspotusercontent-na1.net/hubfs/6194477/External%20Mailer%20Assets/Singapore%20Sender%20ID%20pack.zip","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Download the Documentation Pack"}]},{"type":"span","value":" in zip format."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Extract it into a memorable folder and view the readme.txt file."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Complete the three Letters of Authorization (LOAs), copy them onto your company letterhead, and sign them."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Forward the LOAs with proof of sender ID registration to your Clickatell account manager or to "},{"url":"mailto:support@clickatell.com","type":"link","children":[{"type":"span","value":"support@clickatell.com."}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"These Letters of Authorization (LOAs) authorize Clickatell to send SMS messages with the registered sender ID on your behalf."}]},{"item":"bg6YTQqOTHmb7vp86UVIag","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-types-of-sender-ids-will-be-accepted-by-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What types of Sender IDs are accepted by SGNIC?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/will-i-be-charged-for-registration-with-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Will I be charged for registration with SGNIC?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-149162987","name":"Singapore Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format","gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&w=170","srcSet":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&dpr=0.26&w=170 43w,\nhttps://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&dpr=0.5&w=170 85w,\nhttps://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&w=170 170w","sizes":"(min-width: 170px) 170px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,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"},"width":170,"height":114}}}},{"id":"DatoCmsTemplateHelpCenter-149164449","slug":"need-before-register-sender-id/","question":"What do I need before I can register my Sender ID?","publishDate":null,"seo":{"description":"To register your sender ID for Singapore traffic, you must have a valid UEN (Singapore business registration number). Find out more.","title":"What I need before I can register my Sender ID | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"XWXyVzjzSLGAcqtI9ML8Pw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To register your sender ID for Singapore traffic, you must have a valid UEN (Singapore business registration number). "}]},{"type":"paragraph","children":[{"type":"span","value":"If you don’t have a valid UEN number, you can obtain one by registering with the Accounting and Corporate Regulatory Authority (“ACRA”). 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Read more.","title":"10 DLC best practices to prevent suspension | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"NOTE: This article is meant to help you follow the best practices for A2P messaging but doesn't constitute legal advice. All messaging traffic is required to comply with relevant laws and regulations, including, but not limited to, the Telephone Consumer Protection Act (TCPA). "}]},{"type":"paragraph","children":[{"type":"span","value":"The US carriers introduced substantial fines from the start of 2024 for non-compliant traffic that represents the most harmful violation to consumers, specifically (and not exclusively limited to):"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Phishing, smishing, and social engineering (targeting individuals in a way that manipulates them to reveal private information)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Illegal content such as cannabis, illegal prescriptions, or other similar."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Violations of content related to SHAFT or other similar."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"Any fines will be passed on to customers determined to be infringing."}]},{"type":"paragraph","children":[{"type":"span","value":"The following list includes best practices and guidelines for different A2P messaging use cases. "}]},{"item":"167412923","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-175151128","slug":"what-is-template-pacing/","question":"What is WhatsApp message template pacing?","publishDate":null,"seo":{"description":"Template pacing lets customers give feedback on a percentage of templates sent in a campaign. The rest gets paused while this feedback is processed. Learn more.","title":"What is WhatsApp message template pacing? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"OGtPW-lNS3Cgzm7JUKyYWg","alt":"","model":{"apiKey":"image"},"image":null},{"id":"CWl09SyHRSG7gdODTAI6Gg","alt":"","model":{"apiKey":"image"},"image":null},{"id":"EJ86HywCQSiOSux9KTouhg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"On the "},{"type":"span","marks":["strong"],"value":"13th of October 2023"},{"type":"span","value":", Meta introduced the concept of "},{"type":"span","marks":["strong"],"value":"template pacing"},{"type":"span","value":" for all WhatsApp marketing templates. "}]},{"item":"OGtPW-lNS3Cgzm7JUKyYWg","type":"block"},{"type":"heading","level":5,"children":[{"type":"span","value":"What is template pacing?"}]},{"type":"paragraph","children":[{"type":"span","value":"Template pacing is a mechanism that allows customers to provide early feedback on newly created or un-paused marketing templates. "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/whatsapp-template-messages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Templates "}]},{"type":"span","value":"sent as part of a messaging campaign are sent normally until a certain threshold is reached, after which further sending of this template is held to allow for customer feedback. This feedback allows businesses to adjust their templates before sending them to too many clients and mitigates the risk of negative feedback impacting their business."}]},{"type":"paragraph","children":[{"type":"span","value":"Customers can give positive or negative feedback on the initial batch of templates sent in a campaign. The rest of the templated messages are paused while this feedback from customers is processed: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Positive feedback: "},{"type":"span","value":"If feedback from the customer base is positive (i.e., the template's "},{"url":"https://www.facebook.com/business/help/896873687365001","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"quality rating"}]},{"type":"span","value":" changes to "},{"type":"span","marks":["emphasis"],"value":"high"},{"type":"span","value":"), the remaining held templates are released and sent to the rest of the customer base."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Negative feedback: "},{"type":"span","value":"If the feedback is negative (i.e., the template's "},{"url":"https://www.facebook.com/business/help/896873687365001","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"quality rating"}]},{"type":"span","value":" changes to "},{"type":"span","marks":["emphasis"],"value":"low "},{"type":"span","value":") the template message status will be set to "},{"type":"span","marks":["emphasis"],"value":"Pause "},{"type":"span","value":"and no further templates will be sent out. Learn how to unpause these templates "},{"url":"https://developers.facebook.com/docs/whatsapp/message-templates/guidelines#template-pacing","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"here"}]},{"type":"span","value":"."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"No/not enough feedback: "},{"type":"span","value":"If no or not enough feedback is received from customers on a template campaign within 15 minutes to change its "},{"url":"https://www.facebook.com/business/help/896873687365001","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"quality rating"}]},{"type":"span","value":" to high/low, all held templates will be released and sent to customers as normal."}]}]}]},{"item":"CWl09SyHRSG7gdODTAI6Gg","type":"block"},{"type":"heading","level":5,"children":[{"type":"span","value":"How does template pacing impact my business?"}]},{"type":"paragraph","children":[{"type":"span","value":"Meta aims for minimal disruption to businesses and to target only poor-quality campaigns. "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Template pacing primarily applies to businesses with a recent history of low-quality campaigns."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Template pacing only applies to Marketing messages (not Utility or Authentication)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Template pacing is only applied once per template. After the quality is validated for a template, it will not be paced going forward."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Template pacing will not impact campaigns with low volumes."}]}]}]},{"item":"EJ86HywCQSiOSux9KTouhg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, also see Meta's documentation:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/message-templates/guidelines#template-pacing","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Template pacing "}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/message-templates/guidelines#template-pausing","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Template pausing"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/message-templates/guidelines#quality-rating","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Quality rating"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-IhPAxfKbSrmGycti9MZMwg","name":"Message Templates","icon":null}},{"id":"DatoCmsTemplateHelpCenter-189895082","slug":"what-does-pci-compliance-mean","question":"What does PCI compliance mean?","publishDate":null,"seo":{"description":"Read this FAQ to find out what it means to be payment card industry (PCI) compliant.","title":"What does PCI compliance mean? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"EIuGXaa4QqKCFLgBIOwB1g","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"PCI compliance, short for Payment Card Industry compliance, refers to adhering to a set of security standards designed to protect payment card data during transactions. It encompasses the practices, protocols, and safeguards implemented by organizations to ensure the security, confidentiality, and integrity of cardholder information. Achieving PCI compliance signifies an organization's commitment to safeguarding sensitive data, reducing the risk of data breaches, and fostering trust among customers and partners. "}]},{"item":"EIuGXaa4QqKCFLgBIOwB1g","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/blog/pci-dss-4-compliant-payments-for-call-centers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Payments for Call Centers: Ensuring PCI DSS 4 Compliance."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/is-pci-compliance-required-by-law/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Is PCI compliance required by law?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/how-can-i-become-pci-compliant/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I become PCI compliant?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-189894852","name":"PCI Compliance","icon":null}},{"id":"DatoCmsTemplateHelpCenter-189895087","slug":"what-does-pci-dss-mean","question":"What does PCI DSS mean?","publishDate":null,"seo":{"description":"Payment Card Industry compliance refers to adhering to a set of security standards designed to protect payment card data during transactions. Find out more.","title":"What does PCI DSS mean? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"By0vRQQgRqmguGZQXioi7Q","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":4,"children":[{"type":"span","marks":["strong"],"value":"What is the PCI DSS?"},{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"The PCI DSS, or Payment Card Industry Data Security Standard, is a comprehensive framework established to ensure the secure handling of payment card data. It outlines a set of requirements and best practices to safeguard cardholder information during transactions. The PCI DSS encompasses various security controls, including encryption, access controls, network security, and regular monitoring, aimed at preventing data breaches and ensuring the confidentiality of payment data. "}]},{"type":"paragraph","children":[{"type":"span","value":"By adhering to PCI DSS, organizations ensure that customer payment information remains protected, fostering customer trust and preventing data breaches that could result in financial loss and reputational damage. "}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","marks":["strong"],"value":"Who does PCI DSS apply to?"},{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"PCI DSS applies to any organization that processes, stores, or transmits payment card data. This includes merchants, payment processors, financial institutions, service providers, and more. 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","publishDate":null,"seo":{"description":"Discover what steps you can take to ensure you are PCI compliant.","title":"How can I become PCI compliant? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"ORRCAm5bTS6foSzY4zQfuw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Becoming PCI compliant involves a series of steps: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Assess the current security measures: Evaluate existing practices to identify gaps in security. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Implement necessary safeguards: Apply security controls such as encryption, access controls, and regular vulnerability scans. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Regularly monitor and test systems: Continuously assess the effectiveness of security measures and conduct penetration testing. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Seek validation: Choose between self-assessment or external audit to validate compliance with PCI DSS requirements. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Maintain compliance: Establish ongoing practices to ensure continued adherence to security standards. "}]}]}]},{"item":"ORRCAm5bTS6foSzY4zQfuw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/blog/pci-dss-4-compliant-payments-for-call-centers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Payments for Call Centers: Ensuring PCI DSS 4 Compliance."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/what-does-pci-compliance-mean/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What does PCI compliance mean?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/is-pci-compliance-required-by-law/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Is PCI compliance required by law?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-189894852","name":"PCI Compliance","icon":null}},{"id":"DatoCmsTemplateHelpCenter-189895382","slug":"is-pci-compliance-required-by-law","question":"Is PCI compliance required by law?","publishDate":null,"seo":{"description":"Read this FAQ to find out whether PCI compliance is required by law and what the consequences of non-compliance are.","title":"Is PCI compliance required by law? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Kv8Lb9awQSGTzZkOFkq8fg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"While PCI compliance is not mandated by law in the same way as certain regulations, it is often required by the payment card industry and contractual agreements. 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Find out why this might happen.","title":"Marketing template not delivered without error | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"MWWOxAtbRNyHD5uVziPHXQ","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"In some cases, you might see a marketing template that is sent (or appears to be sent) to a customer but is never delivered, and no error code is returned for a failed delivery."}]},{"type":"paragraph","children":[{"type":"span","value":"In the scenarios stated below, Meta will "},{"type":"span","marks":["strong"],"value":"not "},{"type":"span","value":"provide an underlying reason due to privacy and policy reasons:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The customer did not go online during the 30-day window in which messages are held for offline customers."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The customer has blocked the business."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The customer is in a "},{"url":"https://developers.facebook.com/docs/whatsapp/cloud-api/support#country-restrictions","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"restricted or sanctioned country"}]},{"type":"span","value":"."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"MWWOxAtbRNyHD5uVziPHXQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/why-did-a-user-not-receive-my-whatsapp-marketing-template-message/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Why did a user not receive my WhatsApp marketing template message?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/opt-out-of-receiving-marketing-templates-from-my-business/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can users opt out of receiving marketing templates from my business?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-IhPAxfKbSrmGycti9MZMwg","name":"Message Templates","icon":null}},{"id":"DatoCmsTemplateHelpCenter-QhuzF9ptTSGV5do1Y-dbLg","slug":"why-did-a-user-not-receive-my-whatsapp-marketing-template-message","question":"Why did a user not receive my WhatsApp marketing template message?","publishDate":null,"seo":{"description":"If you send a marketing template message to a customer who is part of the experiment group, your message will not be sent and you will not be billed. 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To protect the validity of the experiment and ensure the best possible business and consumer experience, they do not provide any exceptions or opt-outs for these experiments."}]},{"item":"AiGTsHUlRNSh9eI6eR09gA","type":"block"},{"type":"heading","level":5,"children":[{"type":"span","value":"Marketing Message Experiment"}]},{"type":"paragraph","children":[{"type":"span","value":"As of"},{"type":"span","marks":["strong"],"value":" June 14, 2023"},{"type":"span","value":", roughly 1% of WhatsApp users will not receive marketing template messages from any business unless one of the following conditions is met:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A "},{"url":"https://developers.facebook.com/docs/whatsapp/pricing#customer-service-windows","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"customer service window"}]},{"type":"span","value":" exists between the customer and the business."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"An open "},{"url":"https://developers.facebook.com/docs/whatsapp/pricing#conversation-categories","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"marketing conversation"}]},{"type":"span","value":" exists between the customer and the business."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"An open "},{"url":"https://developers.facebook.com/docs/whatsapp/pricing#free-entry-point-conversations","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"free-entry point conversation"}]},{"type":"span","value":" exists between the customer and the business."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"If you send a marketing template message to a customer who is part of the experiment group, your message will "},{"type":"span","marks":["strong"],"value":"not "},{"type":"span","value":"be sent and you will "},{"type":"span","marks":["strong"],"value":"not "},{"type":"span","value":"be billed for it since no conversation was created. Instead, you will receive a message status error notifying you of the failure."}]},{"type":"paragraph","children":[{"type":"span","value":"Attempting to resend the message will result in the same error. If you must deliver the marketing template message to the customer, we recommend that you contact the customer by some other, non-WhatsApp means, and ask them to message you so you can resend the message within the customer service window."}]},{"item":"bwnYn3FTSG6cKP8TySxDng","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/general-whatsapp/why-was-my-marketing-template-not-delivered-without-returning-an-error-for-failed/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Why was my Marketing template not delivered without returning an error for failed delivery?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/opt-out-of-receiving-marketing-templates-from-my-business/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can users opt out of receiving marketing templates from my business?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-IhPAxfKbSrmGycti9MZMwg","name":"Message Templates","icon":null}},{"id":"DatoCmsTemplateHelpCenter-ElITP26VSEmacVeRjJDkfw","slug":"opt-out-of-receiving-marketing-templates-from-my-business","question":"Can users opt out of receiving marketing templates from my business?","publishDate":null,"seo":{"description":"Meta is gradually rolling out user preferences for marketing messages. WhatsApp provides a setting for end-users to stop or resume delivery of marketing template messages from your business, or to indicate their interest level.\n\n","title":"Opt out of marketing templates from business | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"ciB8i1oBTYe_FNMo1Qfcug","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1732266655-wa-marketing-optout.png?auto=format","title":null}},{"id":"FcV2IXo8QUONrj5xiHgnqg","alt":"","model":{"apiKey":"image"},"image":null},{"id":"DrqIwQfmTIqVNmgotpQt5A","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Starting "},{"type":"span","marks":["strong"],"value":"November 22, 2024, "},{"type":"span","value":"Meta is gradually rolling out user preferences for marketing messages. "}]},{"type":"paragraph","children":[{"type":"span","value":"As part of this, WhatsApp provides a setting ("},{"type":"span","marks":["strong"],"value":"Offers and announcements"},{"type":"span","value":") that allows end-users to stop or resume delivery of marketing template messages from your business, or to indicate their interest level in these types of messages."}]},{"item":"ciB8i1oBTYe_FNMo1Qfcug","type":"block"},{"item":"FcV2IXo8QUONrj5xiHgnqg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"When an end-user indicates they want to stop receiving marketing material from your business, they will no longer receive any marketing message templates your business sends them. The API will process the request, but the message will not be delivered. When the end-user wants to start receiving marketing messages again, they must explicitly opt-in again."}]},{"type":"paragraph","children":[{"type":"span","value":"WhatsApp users can also use the "},{"type":"span","marks":["strong"],"value":"Offers and announcements"},{"type":"span","value":" setting to indicate how interested they are in receiving marketing template messages from your business. If an end-user chooses \"Not interested\", it can affect "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/what-are-per-user-marketing-template-limits/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"per-user marketing template messaging limits"}]},{"type":"span","value":" between you and the user."}]},{"item":"DrqIwQfmTIqVNmgotpQt5A","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/why-did-a-user-not-receive-my-whatsapp-marketing-template-message/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Why did a user not receive my WhatsApp marketing template message?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/marketing-template-not-delivered-no-error/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Why did my marketing template fail to deliver but no error was returned?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-IhPAxfKbSrmGycti9MZMwg","name":"Message Templates","icon":null}},{"id":"DatoCmsTemplateHelpCenter-QeWK8m-hQfWcabzhps4InA","slug":"receive-payments-using-chat-2-pay","question":"How do I receive payments when using Chat 2 Pay?","publishDate":null,"seo":{"description":"Chat 2 Pay does not handle the flow of funds. You as the merchant have a direct relationship with the Payment Gateway and your bank. Find out more.","title":"How do I receive payments using Chat 2 Pay? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay does not handle the flow of funds. You as the merchant have a direct relationship with the payment gateway and your bank (the merchant bank). The flow of funds is between these two parties."}]},{"type":"paragraph","children":[{"type":"span","value":"If the transaction "},{"type":"span","marks":["strong"],"value":"fails"},{"type":"span","value":", Chat 2 Pay exposes a "},{"type":"span","marks":["strong"],"value":"Reversal API "},{"type":"span","value":"that can be executed once a transaction is unsuccessful."}]},{"type":"paragraph","children":[{"type":"span","value":"If a payment is in the REVIEW state, Chat 2 Pay will request a "},{"type":"span","marks":["strong"],"value":"payment status confirmation"},{"type":"span","value":" from the payment gateway. This status update will then be used to "},{"type":"span","marks":["strong"],"value":"auto-reverse"},{"type":"span","value":" the transaction if applicable."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-does-chat-2-pay-payment-links-work/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How does Chat 2 Pay payment links work?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/chat-2-pay-chargebacks-reversals-refunds/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Does Chat 2 Pay support chargebacks, reversals, and refunds?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-fuCIG5ShRjCMNyMRv2-aSQ","slug":"what-is-a-tokenized-payment","question":"What is a tokenized payment?","publishDate":null,"seo":{"description":"Tokenized payments enable customers to store their payment information securely using PCIDSS-compliant payment vaults. Read this FAQ to find out more.","title":"Tokenized payments and how it works| Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay empowers your customers to facilitate payments seamlessly through one-tap or quick-reply functionalities, all within the confines of the chat channel. This functionality is facilitated by the implementation of tokenized payments. "}]},{"type":"paragraph","children":[{"type":"span","value":"Tokenized payments enable customers to store their payment information securely using PCIDSS-compliant payment vaults. The stored payment information is tokenized before storage and subsequent payments are processed using the tokens. Thus, customers can quickly check out from within the chat channel without having to provide their payment information again, which results in much-improved conversion rates."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-HW28GsfQTAiLnAR955vFlg","slug":"chat-2-pay-chargebacks-reversals-refunds","question":"Does Chat 2 Pay support chargebacks, reversals, and refunds?","publishDate":null,"seo":{"description":"Read this FAQ to find out about Chat 2 Pay's support for chargebacks, reversals, auto-reversals, and refunds.","title":"Chat 2 Pay - chargebacks, reversals, refunds | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":5,"children":[{"type":"span","value":"Chargebacks"}]},{"type":"paragraph","children":[{"type":"span","value":"If you have any chargeback-related issues, you can reach out to the Clickatell "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Support Team"}]},{"type":"span","value":" to get any general issues resolved promptly."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Reversals and refunds"}]},{"type":"paragraph","children":[{"type":"span","value":"If a transaction is unsuccessful and maintains the same status, and that status is no older than 48 hours, Chat 2 Pay automatically reverses the transaction. Once a transaction has been in a pending state for over 24 hours, it cannot be reversed and must be refunded."}]},{"type":"paragraph","children":[{"type":"span","value":"Please contact our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Support Team"}]},{"type":"span","value":" for assistance with refunds."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Auto-reversals"}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay supports reversals via Reversal APIs. 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Card issuers who accept these data points can therefore make a "},{"type":"span","marks":["underline"],"value":"real-time decision"},{"type":"span","value":" on whether additional customer authentication is required or not. Unlike 3DS 1.0, the additional authentication via OTP or biometrics is only requested in some instances and not all."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Device-specific biometric authentication:"},{"type":"span","value":" Unlike 3DS 1.0, 3DS 2.0 can replace the more intrusive OTP authentication mechanism with less intrusive biometric requests such as fingerprint or facial recognition. 3DS 2.0 is built with support for both iOS and Android mobile OS, and can determine the least intrusive authentication method on a customer-by-customer basis."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Compliance with PSD2 SCA: "},{"type":"span","value":"Companies doing business in Europe need to comply with PSD2 SCA requirements, which 3DS 2.0 adheres to. Therefore, many card issuers in Europe already support 3DS 2.0."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/does-chat-2-pay-support-3d-secure/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Does Chat 2 Pay support 3D Secure?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null}},{"id":"DatoCmsTemplateHelpCenter-aZI9vWKdQMan_XAF7QAVdw","slug":"broadcast-messenger-block-campaigns-after-hours","question":"15. 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"}]}]}]},{"item":"Mn4OzrVfTN24MzhXxRNEIA","type":"block"},{"item":"Tpk3tqTqS2Ki7_k9bFH5aw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"2. You'll see an overview page of the Broadcast Messenger tool. Click "},{"type":"span","marks":["emphasis"],"value":"Activate Product"},{"type":"span","value":"."}]},{"item":"HpzNYAN6Rdi0WzcRzbfvFw","type":"block"},{"item":"V_DieQ60SIWeytMzRhZ6Jg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"3. You will be prompted for your billing information if you haven't completed this yet. "}]},{"item":"XC1EypAYTl--Crsc4aBayQ","type":"block"},{"item":"MMQXQ4k8SM2yaXmKXLw7MA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"4. Click "},{"type":"span","marks":["emphasis"],"value":"View in My Workspace. "},{"type":"span","value":"A new item has been added to your workspace. Two One API integrations and SMS setups were also added. "}]},{"item":"USGxCJ2uTQO8zx_3jopL9Q","type":"block"},{"item":"capFEz6kQdihic87bNfoKQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"5. Clicking the "},{"type":"span","marks":["emphasis"],"value":"Broadcast Messenger"},{"type":"span","value":" tile in "},{"type":"span","marks":["emphasis"],"value":"My Workspace"},{"type":"span","value":" opens the application in a new tab. "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Two departments are created by default for SMS. This reflects the two new One API integrations: "},{"type":"span","marks":["strong"],"value":"Default Campaign"},{"type":"span","value":" (used for sending production messages) and "},{"type":"span","marks":["strong"],"value":"Default Test Campaign"},{"type":"span","value":" (used for testing whether your campaign’s setup is correct)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"To "},{"type":"span","marks":["strong"],"value":"test "},{"type":"span","value":"a campaign, a test phone must exist in the system. Test phones are added in the Clickatell Portal (as described "},{"url":"https://guides.clickatell.com/sms-channel/getting-started/add-and-edit-test-phones","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"here"}]},{"type":"span","value":"). "}]}]}]},{"item":"d0n0XLRwT7KqiUmR7HcZOQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Complete the steps as prompted (or see the "},{"url":"https://guides.clickatell.com/broadcast-messenger/manage-campaigns/add-a-new-campaign","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Broadcast Messenger User Guide"}]},{"type":"span","value":" for more detail) to create a new SMS campaign and upload recipients via a .csv or .xlsx file."}]},{"item":"efEbk6mpRq-Ac92KTZ8dEQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/what-is-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Broadcast Messenger?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/messaging-channels-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What messaging channels does Broadcast Messenger support?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/costs-involved-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What costs are involved in using Broadcast Messenger?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-AlY4ZcAIQE6YO41IUN8rFQ","slug":"what-is-broadcast-messenger","question":"01. What is Broadcast Messenger?","publishDate":null,"seo":{"description":"Broadcast Messenger is a web-based tool that lets you create, send, and manage custom WhatsApp and SMS campaigns with no coding or developer support required. Find out more.","title":"What is Broadcast Messenger? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Jqy3y2Y4RCWIAU3_5tcGzw","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1731050834-bcm1.png?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Broadcast Messenger is a web-based tool that lets you create, send, and manage custom WhatsApp and SMS campaigns with no coding or developer support required."}]},{"type":"paragraph","children":[{"type":"span","value":"This tool is ideal for sending out announcements, reminders, alerts, event information, quick polls, and notifications with just the click of a button. It does not require any integration or implementation and is provisioned via the Clickatell Portal."}]},{"type":"paragraph","children":[{"type":"span","value":"Broadcast Messenger is available on all platform packages and self-serve SMS clients."}]},{"type":"paragraph","children":[{"type":"span","value":"With this tool, you can:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Create, schedule, and send WhatsApp and SMS messaging campaigns."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Make use of the approved WhatsApp templates in your account."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Upload recipient details in bulk via the web front-end or Secure File Transfer Protocol (SFTP)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Receive and view customer responses."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Create and manage auto-responses."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Manage customer opt-outs."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"View summary data of how campaigns are performing."}]}]}]},{"item":"Jqy3y2Y4RCWIAU3_5tcGzw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/add-broadcast-messenger-to-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I add Broadcast Messenger to my account?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/messaging-channels-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What messaging channels does Broadcast Messenger support?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/costs-involved-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What costs are involved in using Broadcast Messenger?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-BYfQ1Kf8RPGWFi6cesrEdA","slug":"messaging-channels-broadcast-messenger","question":"02. What messaging channels does Broadcast Messenger support?","publishDate":null,"seo":{"description":"The Broadcast Messenger tool supports both WhatsApp and SMS. SMS campaign sending has some limitations currently, with more enhancements coming soon.","title":"Messaging channels on Broadcast Messenger | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The Broadcast Messenger tool supports both the "},{"type":"span","marks":["strong"],"value":"WhatsApp "},{"type":"span","value":"and "},{"type":"span","marks":["strong"],"value":"SMS "},{"type":"span","value":"channels. SMS campaign sending currently has some limitations, but more enhancements are coming soon."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/what-is-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Broadcast Messenger?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/add-broadcast-messenger-to-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I add Broadcast Messenger to my account?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/costs-involved-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What costs are involved in using Broadcast Messenger?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-SSDWZ4IRRkCv3uftiKuCtg","slug":"whatsapp-conversation-based-pricing/","question":"How does WhatsApp's conversation-based pricing work?","publishDate":null,"seo":{"description":"WhatsApp charges per conversation, not per individual message. Find out more about conversation categories and the associated rates.","title":"WhatsApp's conversation-based pricing | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"fiZJ7UrzTv69M8wKj8sE6A","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"WhatsApp charges per "},{"type":"span","marks":["strong"],"value":"conversation"},{"type":"span","value":", not per individual message. A conversation is a 24-hour message thread between your business and a customer and is opened (and charged) when messages you send to customers are delivered.  "}]},{"type":"paragraph","children":[{"type":"span","value":"Conversations are categorized into one of four "},{"url":"https://www.clickatell.com/help-center/whatsapp/general-whatsapp/different-types-business-conversations-get-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"categories"}]},{"type":"span","value":": Marketing, Utility, Authentication, or Service. Marketing, utility, and authentication conversations can only be opened with "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/whatsapp-template-messages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"message templates"}]},{"type":"span","value":". Service conversations can only be opened with free-form messages. "}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"Learn more about these four conversation categories "},{"url":"https://www.clickatell.com/help-center/whatsapp/general-whatsapp/different-types-business-conversations-get-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"here"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"The rates charged by WhatsApp are based on the conversation category (Marketing, Utility, Authentication) and country/region rate. You can download "},{"type":"span","marks":["strong"],"value":"rate cards"},{"type":"span","value":" "},{"url":"https://developers.facebook.com/docs/whatsapp/pricing#rates","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"here"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Service conversations"},{"type":"span","value":" are completely free of charge."}]},{"item":"fiZJ7UrzTv69M8wKj8sE6A","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, see Meta's documentation:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/pricing/#conversation-categories","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Conversation types"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/pricing#opening-conversations","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Opening conversations"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/updates-to-pricing/new-template-guidelines","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Template categorization"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144829","name":"General WhatsApp","icon":null}},{"id":"DatoCmsTemplateHelpCenter-SMu0jS5BRy2M4wRGSK6vFQ","slug":"what-are-per-user-marketing-template-limits","question":"What are per-user marketing template limits?","publishDate":null,"seo":{"description":"Restrictions have been implemented on the number of marketing-type message templates that can be sent to individual WhatsApp users. Find out more.","title":"What are per-user marketing template limits? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"This is a mechanism implemented by Meta to encourage responses from end-users when businesses send them marketing messages. They aim to maximize message engagement, improve the user experience, and help WhatsApp users find business messaging more valuable and feel less like they receive too many business messages."}]},{"type":"paragraph","children":[{"type":"span","value":"Meta may limit the number of marketing template messages a person receives from any business in a given period of time. The limit only applies to marketing template messages that would normally open a new "},{"url":"https://developers.facebook.com/docs/whatsapp/pricing","type":"link","children":[{"type":"span","value":"marketing conversation"}]},{"type":"span","value":". If a marketing conversation is already open between you and a WhatsApp user, you may send one additional marketing template message. "}]},{"type":"paragraph","children":[{"type":"span","value":"To receive any further marketing template messages, the end-user must first respond to any message. A response is regarded as a free-form chat or a quick-reply button selected by an end-user back to the business. Note that selecting a call-to-action button is "},{"type":"span","marks":["strong"],"value":"not "},{"type":"span","value":"regarded as a response. "}]},{"type":"paragraph","children":[{"type":"span","value":"Coming soon: If a marketing template message is not delivered to a given user due to the limit, an error code of 131049 will be generated with the description “"},{"type":"span","marks":["emphasis"],"value":"This message was not delivered to maintain a healthy ecosystem.\""}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see Meta's documentation:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/cloud-api/guides/send-message-templates/#per-user-marketing-template-message-limits","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Per-User Marketing Template Message Limits"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-IhPAxfKbSrmGycti9MZMwg","name":"Message Templates","icon":null}},{"id":"DatoCmsTemplateHelpCenter-W44zAIlERC64imq-KPbixQ","slug":"do-you-support-the-hsm-format","question":" Do you support the HSM format? ","publishDate":null,"seo":{"description":"As of October 17, 2024, we are officially ending our support of this format and any template sent using the HSM structure will fail to deliver. Read to find out more.","title":" Do you support the HSM format? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"GFQff8mlR26wQ2x8y5YaTQ","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1729774048-hsm-vs-message-template.png?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell no longer supports the old WhatsApp HSM template format. This has been replaced by the "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/what-are-whatsapp-messages-templates/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp message template"}]},{"type":"span","value":" send format."}]},{"type":"paragraph","children":[{"type":"span","value":" Meta deprecated support for HSMs several years ago and Clickatell has been converting this format in a manner that Meta understands since then. As of October 17, 2024, we are officially ending our support of this format and any template sent using the HSM structure will fail to deliver. Please ensure your "},{"url":"https://docs.clickatell.com/channels/one-api/one-api-reference/#tag/One-API/operation/sendMessages","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"message template structures"}]},{"type":"span","value":" are updated accordingly if not done yet. "}]},{"type":"paragraph","children":[{"type":"span","value":"Below is a comparison between the HSM structure and the new template structure."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"GFQff8mlR26wQ2x8y5YaTQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-IhPAxfKbSrmGycti9MZMwg","name":"Message Templates","icon":null}},{"id":"DatoCmsTemplateHelpCenter-cE1Zq3yuSKKwJjsKju8CMQ","slug":"languages-whatsapp-message-templates/","question":"What languages do Clickatell support for WhatsApp message templates?","publishDate":null,"seo":{"description":"Read this FAQ to find out what languages are supported by Clickatell for WhatsApp message templates.","title":"Languages supported for WhatsApp templates | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell supports the following languages for WhatsApp message templates:"}]},{"item":"TRqKOcT6S2iuDGjeXS9XHA","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-IhPAxfKbSrmGycti9MZMwg","name":"Message Templates","icon":null}},{"id":"DatoCmsTemplateHelpCenter-HJWLV6iWSw-TRV7QbNMDLg","slug":"quality-rating-whatsapp-business-number/","question":"What does the quality rating of my WhatsApp Business phone number mean? ","publishDate":null,"seo":{"description":"The quality rating of your WhatsApp Business phone number is based on feedback from your customers over the past seven days. Find out more.","title":"Quality rating of WhatsApp Business number | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"I3RA0JlWRVKvAvKjc0e-3g","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1702035564-rating.jpg?auto=format","title":null}},{"id":"HXuLPM3IRmyEhvppJcgooA","alt":"","model":{"apiKey":"image"},"image":null},{"id":"NwIhlk1_Re2AdxPcnXPLEA","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1702037220-quality-rating.jpg?auto=format","title":null}},{"id":"BPLPwFpWR36ZKdxNkYjOZg","alt":"","model":{"apiKey":"image"},"image":null},{"id":"RyzihxrcQ3uE7HV-cAIc5w","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The quality rating of your WhatsApp Business phone number is based on feedback from your customers on the messages that they’ve received over the past seven days. Feedback includes things like recent blocks of your phone number and other reporting issues. "}]},{"type":"paragraph","children":[{"type":"span","value":"To see the quality rating of your phone numbers, go to your "},{"type":"span","marks":["emphasis"],"value":"WhatsApp Manager -> Account Tools -> Phone numbers"},{"type":"span","value":". Your phone numbers are listed with one of the following statuses:  "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Green: "},{"type":"span","value":"High quality "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Yellow:"},{"type":"span","value":" Medium quality "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Red: "},{"type":"span","value":"Low quality "}]}]}]},{"item":"I3RA0JlWRVKvAvKjc0e-3g","type":"block"},{"item":"HXuLPM3IRmyEhvppJcgooA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"The quality of your phone number will impact the "},{"url":"https://developers.facebook.com/docs/whatsapp/messaging-limits#status","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"status"}]},{"type":"span","value":" of your account which in turn can impact the messaging limits imposed on your account. "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A "},{"type":"span","marks":["strong"],"value":"Flagged"},{"type":"span","value":" status occurs when the quality rating reaches a low state. If the message quality improves to a high or medium state and maintains this for 7 days, your status will return to "},{"type":"span","marks":["strong"],"value":"Connected"},{"type":"span","value":". If the quality rating doesn't improve, your status will still return to Connected, but you'll be placed in a lower messaging limit tier.  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A "},{"type":"span","marks":["strong"],"value":"Restricted"},{"type":"span","value":" status occurs when you reach your messaging limit. During a Restricted phase, you can't send any notification messages until the 24-hour window is reset. You can still respond to any messages that customers initiate. "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"When a customer blocks your business, they can select a block reason, including "},{"type":"span","marks":["strong"],"value":"No longer needed"},{"type":"span","value":", "},{"type":"span","marks":["strong"],"value":"Didn’t sign up"},{"type":"span","value":", "},{"type":"span","marks":["strong"],"value":"Spam"},{"type":"span","value":", "},{"type":"span","marks":["strong"],"value":"Offensive messages,"},{"type":"span","value":" or "},{"type":"span","marks":["strong"],"value":"No reason"},{"type":"span","value":". "}]},{"type":"paragraph","children":[{"type":"span","value":"If your quality rating is medium or low, you can hover over the rating in the WhatsApp Manager to view insights into the reasons for blocking, if they're available. This can help you understand why customers would block your number and assist you in avoiding sending low-quality templates and risking more customers blocking your phone number. "}]},{"type":"paragraph","children":[{"type":"span","value":"You can also see the quality rating and your current volume limit in the Clickatell Portal on the WhatsApp Profile Details page:"}]},{"item":"NwIhlk1_Re2AdxPcnXPLEA","type":"block"},{"item":"BPLPwFpWR36ZKdxNkYjOZg","type":"block"},{"type":"heading","level":4,"children":[{"type":"span","value":"Maintaining High Quality"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Make sure messages follow the "},{"url":"https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.whatsapp.com%2Flegal%2Fbusiness-policy%2F%3Ffbclid%3DIwAR08_9FNzlyMbb4OZ6hIUNWCz6XRF3LRy8X-r3K-DH7uCTTpGuZCKE0cnws&h=AT3r2GA1rgCJ_vk08wsBffMmArhb9GAA2dGq3LSlbtO6TeJu4xW4zpl1zELsdhoNfcNwwerZChwLdvNgN7SkPFdsE0dUfGafBImTzxEDwMExbvpN3jh5oZAa4-cmYskOYE0","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp Business Policy"}]},{"type":"span","value":" and "},{"url":"https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.whatsapp.com%2Flegal%2Fcommerce-policy%2F%3Ffbclid%3DIwAR2SaXJj_jPH-_3Xmts3P_H6VlASmdHDkwgejuFSZAMFrk_9WWJjF8MMvdA&h=AT0MU1AIh-Il-n04fpKsBs1-o624l0iUOqpgtop9UGuxG1A-XKphmEz2qxgJHBuLqmizmmLBA74pY1ZxQcVxqIqMaY1lFV4FXxXoQZMb1FfM4ri20Le-ZmE8y9BN8UdMeOM","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Commerce Policy"}]},{"type":"span","value":". "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Only send messages to users who have opted into receiving messages from your business. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Make the messages highly personalized and useful to users. Avoid sending open-ended welcome or introductory messages. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Be mindful of messaging frequency - avoid sending customers too many messages a day. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Be thoughtful of informational messages, optimizing for content and length. "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"RyzihxrcQ3uE7HV-cAIc5w","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"L"},{"type":"span","marks":["strong","emphasis"],"value":"earn more: "},{"type":"span","marks":["emphasis"],"value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.facebook.com/business/help/896873687365001","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Phone Number Quality"}]},{"type":"span","value":"  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/messaging-limits#status","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Messaging Limits"}]},{"type":"span","value":" "}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-Vqt44nlGQwa1DKydUK6Okw","name":"Business Accounts & Profiles","icon":null}},{"id":"DatoCmsTemplateHelpCenter-KnORkXDmSE677LBDT5RpzA","slug":"catalog-showcase-products-whatsapp/","question":"What is a catalog and how do I use it to showcase products via WhatsApp?","publishDate":null,"seo":{"description":"A catalog is a container that holds information about the items that you want to advertise or sell across Meta's apps. Read this FAQ to find out how to use it.","title":"What is a Meta catalog and how do I use it? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"P_H2RuyKSl-axOPh1bRJYw","alt":"","model":{"apiKey":"image"},"image":null},{"id":"FY45DT2USpWYqcE_0-_HNg","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1708497332-commerce.png?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A catalog is a container that holds information about the items that you want to advertise or sell across Meta's apps. You have to upload and manage your inventory in this catalog yourself via "},{"url":"https://business.facebook.com/commerce_manager/get_started/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Meta's Commerce Manager"}]},{"type":"span","value":". This is then linked to your Clickatell account."}]},{"type":"paragraph","children":[{"type":"span","value":"There is no limit on the number of products you can add to your catalog. However, we recommend 100 items per catalog to improve the user's experience. You can use the same catalog of products for "},{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/what-is-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Ads that Click to WhatsApp"}]},{"type":"span","value":" if applicable.   "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note: Commerce messaging is only available on Clickatell's "},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"Transact "}]},{"type":"span","marks":["strong","emphasis"],"value":"package."}]},{"item":"P_H2RuyKSl-axOPh1bRJYw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":3,"children":[{"type":"span","value":"How does it work?"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.facebook.com/business/help/1275400645914358?id=725943027795860","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Create a catalog"}]},{"type":"span","value":" on Meta's Commerce Manager Platform."}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You can upload only one catalog per WhatsApp Business Account (WABA)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The same catalog can belong to multiple phone numbers."}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/guides/upload-inventory-to-facebook","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Upload an inventory"}]},{"type":"span","value":" to the catalog."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.facebook.com/business/help/158662536425974","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Connect the catalog "}]},{"type":"span","value":"to your WABA."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Use the Multi-Product node in Clickatell's Chat Flow to present the catalog of items to your customers via WhatsApp."}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You can present up to 30 items from your business's inventory to customers at a time."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Customers can view more information and an image for each item, add it to their cart, and send the shopping cart to your business."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You can define the next step after receiving the shopping cart (e.g., requesting delivery info or giving payment options.)"}]}]}]}]}]},{"item":"FY45DT2USpWYqcE_0-_HNg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Why only 30 items in a Multi-Product Message?"},{"type":"span","value":"\nPeople prefer shopping on WhatsApp because it's easier and more personal compared to using a business app or website. Multi-Product messages are ideal for giving customers personalized recommendations based on what they've bought before, rather than overwhelming them with a whole catalog. They work best when you pair them with helpful tools like List Messages and Reply Buttons, so customers can find what they want quickly."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-PIdKSTXPSqSPCJQ6KhIeTw","name":"Marketing & Commerce","icon":null}},{"id":"DatoCmsTemplateHelpCenter-N8ugMdPCQ8C7tvhyKV_-Xw","slug":"formatting-whatsapp-messages/","question":"Can I use formatting in my WhatsApp messages?","publishDate":null,"seo":{"description":"WhatsApp allows you to format text in messages and templates. Read this FAQ to see what formatting options are supported by Clickatell and how to use them.","title":"Can I use formatting in my WhatsApp messages? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"YIgicGVnT6yIimAMQMY35A","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1710841339-fonts.png?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"WhatsApp allows you to format text inside your messages and message templates. Text formatting is only available on Android, iOS, and Web."}]},{"type":"paragraph","children":[{"type":"span","value":"The following formatting options are supported by Clickatell:"}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Italic"}]},{"type":"paragraph","children":[{"type":"span","value":"To "},{"type":"span","marks":["emphasis"],"value":"italicize"},{"type":"span","value":" your message, place an underscore on both sides of the text:"}]},{"type":"paragraph","children":[{"type":"span","value":"_text_"}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Bold"}]},{"type":"paragraph","children":[{"type":"span","value":"To "},{"type":"span","marks":["strong"],"value":"bold"},{"type":"span","value":" your message, place an asterisk on both sides of the text:"}]},{"type":"paragraph","children":[{"type":"span","value":"*text*"}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Strikethrough"}]},{"type":"paragraph","children":[{"type":"span","value":"To "},{"type":"span","marks":["strikethrough"],"value":"strikethrough"},{"type":"span","value":" your message, place a tilde on both sides of the text:"}]},{"type":"paragraph","children":[{"type":"span","value":"~text~"}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Bulleted list"}]},{"type":"paragraph","children":[{"type":"span","value":"To add a bulleted list to your message, place an asterisk or hyphen and a space before each word or sentence:"}]},{"type":"paragraph","children":[{"type":"span","value":"* text"}]},{"type":"paragraph","children":[{"type":"span","value":"* text"}]},{"type":"paragraph","children":[{"type":"span","value":"Or"}]},{"type":"paragraph","children":[{"type":"span","value":"- text"}]},{"type":"paragraph","children":[{"type":"span","value":"- text"}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Numbered list"}]},{"type":"paragraph","children":[{"type":"span","value":"To add a numbered list to your message, place a number, period, and space before each line of text:"}]},{"type":"paragraph","children":[{"type":"span","value":"1. text"}]},{"type":"paragraph","children":[{"type":"span","value":"2. text"}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Monospace"}]},{"type":"paragraph","children":[{"type":"span","value":"To monospace your message, place three backticks on both sides of the text:"}]},{"type":"paragraph","children":[{"type":"span","value":"```text```"}]},{"item":"YIgicGVnT6yIimAMQMY35A","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-RwRh3AKqSg2iusD_nikMLg","name":"Sending & Receiving Messages","icon":null}},{"id":"DatoCmsTemplateHelpCenter-JY0Muq3LR52EnYjbwoBBiw","slug":"messaging-limits-whatsapp-business/","question":"What messaging limits apply to my WhatsApp Business account?","publishDate":null,"seo":{"description":"Messaging limits determine the maximum number of business-initiated conversations each phone number can start in a rolling 24-hour period. Find out more.","title":"Messaging limits for WhatsApp Business account | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"ZGKGlFXfS4iPObMDTaHHRw","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1702036045-limits.jpg?auto=format","title":null}},{"id":"Ru5G3nC5QKmcHSaws9QWkw","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1702037220-quality-rating.jpg?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/api/rate-limits#messaging","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Messaging limits"}]},{"type":"span","value":" determine the maximum number of business-initiated conversations each phone number can start in a rolling 24-hour period. A business-initiated conversation starts when the first message is delivered to a customer and ends 24 hours later. If you reach the messaging limit, you can start more conversations when one or more active conversations end. Messaging limits don’t apply to user-initiated conversations. "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Unverified businesses: "},{"type":"span","value":"Without a \"Connected\" status and approved display name, you are limited to 250 business-initiated conversations in a rolling 24-hour period. To get your display name approved, you need to be "},{"url":"https://www.clickatell.com/help-center/whatsapp/business-accounts-profiles/what-does-whatsapp-business-verification-entail/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"business-verified"}]},{"type":"span","value":". "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Verified businesses: "},{"type":"span","value":"With a \"Connected\" status and approved display name, you can initiate conversations with the following number of unique customers in a rolling 24-hour period: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"1K  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"10K "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"100K "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Unlimited "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"This amount starts at 1K unique customers and scales automatically based on phone number status, phone number quality rating, and how often you initiate conversations with unique customers. "}]},{"type":"paragraph","children":[{"type":"span","value":"To determine what your current messaging limit is, navigate to "},{"type":"span","marks":["emphasis"],"value":"WhatsApp Manager -> Overview "},{"type":"span","value":"and look under"},{"type":"span","marks":["emphasis"],"value":" Limits."},{"type":"span","value":" "}]},{"item":"ZGKGlFXfS4iPObMDTaHHRw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":"You can also see the quality rating and your current volume limit in the Clickatell Portal on the WhatsApp Profile Details page:"}]},{"item":"Ru5G3nC5QKmcHSaws9QWkw","type":"block"},{"type":"heading","level":4,"children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","marks":["strong"],"value":"Increasing Your Limit"},{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"Each time you initiate a new conversation with a unique customer, Meta determines whether your limit should be increased based on the below. If you meet all conditions, Meta increases your messaging limit by one level in 24 hours. "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Your "},{"url":"https://www.facebook.com/business/help/896873687365001","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"phone number status"}]},{"type":"span","value":" is "},{"type":"span","marks":["strong"],"value":"Connected."},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Your "},{"url":"https://www.facebook.com/business/help/896873687365001","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"phone number quality rating"}]},{"type":"span","value":" is "},{"type":"span","marks":["strong"],"value":"Medium"},{"type":"span","value":" or "},{"type":"span","marks":["strong"],"value":"High."},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"In the last 7 days, you have initiated X or more conversations with unique customers, where X is your current messaging limit divided by two. "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"If your quality rating is Low and your status "},{"type":"span","marks":["strong"],"value":"Flagged"},{"type":"span","value":" for the last 7 days, Meta will immediately decrease your messaging limit by one level. "}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/sending-receiving-messages/which-message-types-and-media-formats-are-supported-by-the-whatsapp-business-plat/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Which message types and media formats are supported by the WhatsApp Business Platform?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/sending-receiving-messages/what-size-limits-apply-when-sending-and-receiving-media-via-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What size limits apply when sending and receiving media via WhatsApp?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-RwRh3AKqSg2iusD_nikMLg","name":"Sending & Receiving Messages","icon":null}},{"id":"DatoCmsTemplateHelpCenter-c9Noo75tQACRHFtx3_6Vdw","slug":"why-positive-prepaid-balance-for-test-SMS-messages","question":"Why do I need a positive prepaid balance to send test messages?","publishDate":null,"seo":{"description":"Due to the recent systematic abuse of our SMS test message feature, we now require a positive account balance to access this functionality. Find out more.","title":"Why positive balance for test SMS messages? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Due to the recent systematic abuse of our SMS test message feature, we now require a positive account balance to access this functionality. While this added step helps prevent misuse, we understand it may create extra effort for our valued users and we appreciate the additional effort required."}]},{"type":"paragraph","children":[{"type":"span","value":"Please note that SMS test messages remain "},{"type":"span","marks":["strong"],"value":"completely free"},{"type":"span","value":" and will not be deducted from your balance."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-WR1uGTgCS2CMnm4bqSXOow","slug":"us-short-code-brand-requirements","question":"What are the US short code brand requirements?","publishDate":null,"seo":{"description":"As of October 15, 2024, CTIA and the US Short Code Registry introduced a new requirement for vetting all brands. 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","title":"What are the US short code brand requirements? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Q1nP4EP7RAeM437Y2Qzfug","alt":"","model":{"apiKey":"image"},"image":null},{"id":"ZPVlgu58QxeNlguIcgm1PA","alt":"","model":{"apiKey":"image"},"image":null},{"id":"Oi7YCBXPTzynB1Yq5nWdrA","alt":"","model":{"apiKey":"image"},"image":null},{},{"id":"HkIZyiu1Q_SMy6Zp3UKDxw","alt":"","model":{"apiKey":"image"},"image":null},{"id":"Q_cDCYswSoeGp9sLsx2b0A","alt":"","model":{"apiKey":"image"},"image":null},{"id":"bRjnlLY1TyGx4FI7orniRw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Effective "},{"type":"span","marks":["strong"],"value":"October 15, 2024"},{"type":"span","value":", CTIA and the US Short Code Registry introduced a new requirement for all brands to undergo vetting. This new vetting process will provide additional transparency for brands associated with each short code campaign, benefitting all stakeholders while further protecting consumers and maintaining the short code’s reputation as a trusted messaging channel. "}]},{"type":"paragraph","children":[{"type":"span","value":"Initial vetting and resubmissions should expect a processing time of 72 business hours. Brands only need to be vetted once, and short code leasing will be available only after a successful vetting result. It will not impact short code throughput. "}]},{"type":"paragraph","children":[{"type":"span","value":"The following Brand Client information is now required:   "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Short Codes "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Legal Company Name "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Legal Entity Type "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Doing Business As "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Country of Registration "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Stock Market Symbol "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Company Website URL "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Federal Tax ID (EIN) "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"DUNS, GIIN, LEI (if applicable) "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Brand Client Address "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Country "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Street Address "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"City "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"State/Province "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Zip/Postal Code "}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Brand Client Point of Contact "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"First Name "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Last Name "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Phone Number "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Email "}]}]}]}]}]},{"item":"Q1nP4EP7RAeM437Y2Qzfug","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","value":"How about existing short codes?"}]},{"type":"paragraph","children":[{"type":"span","value":"Brand client details for existing short codes are required to undergo the new vetting process. "}]},{"type":"paragraph","children":[{"type":"span","value":"Due to the tight deadlines, we’re requesting this information by the "},{"type":"span","marks":["strong"],"value":"first week of November 2024"},{"type":"span","value":". Short codes that are not updated within that timeframe will be subject to a non-compliance audit and may be suspended or terminated. "}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell will be reaching out to self-service and account-managed customers requesting this information. "}]},{"item":"ZPVlgu58QxeNlguIcgm1PA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","value":"What will contribute to a successful vetting result?"}]},{"type":"paragraph","children":[{"type":"span","value":"Ensure that the Tax ID matches the exact Legal Company Name registered with the IRS, which can be found in the EIN Confirmation Letter. The address entered should also be the same as that registered with the IRS. If you do not enter the information exactly as it appears in the EIN Confirmation Letter, your brand will be in an “Incomplete” state and you cannot lease the short code until the issue is resolved. "}]},{"type":"paragraph","children":[{"type":"span","value":"For entities with international presence, please specify the Tax ID and the country of registration. For entities in Canada, please provide the first 9 numeric digits of the Business Number (BN-9) when providing brand client details. "}]},{"item":"Oi7YCBXPTzynB1Yq5nWdrA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","value":"Resources"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"US Tax ID, company name and address can be validated using the following resources:"},{"type":"span","value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Public business entities: "},{"url":"https://www.sec.gov/edgar/searchedgar/companysearch.html","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Public business lookup (EDGAR)"}]},{"type":"span","value":"  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Nonprofit entities: "},{"url":"https://apps.irs.gov/app/eos/","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"IRS Tax Exempt Organization Search"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Private business entities: If you are a private business in the US, here is a list of private business lookups by state:  "}]}]}]},{"item":"f8HWAAd3RVKiP3P7-DbzXA","type":"block"},{"item":"HkIZyiu1Q_SMy6Zp3UKDxw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Canadian Tax ID, company name, and address can be validated using the following resources:"},{"type":"span","value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://beta.canadasbusinessregistries.ca/search","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Canada business registries search"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://ised-isde.canada.ca/cc/lgcy/fdrlCrpSrch.html?locale=en_CA","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Canada federal corporation search"}]},{"type":"span","value":" "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"Q_cDCYswSoeGp9sLsx2b0A","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Europe, Eastern Europe, North Atlantic, Middle East, South America, and APAC Tax ID, company name, and address can be validated using the following resources:"},{"type":"span","value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Europe: "},{"url":"https://ec.europa.eu/taxation_customs/vies/#/vat-validation","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"VIES VAT number validation - European Commission"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Australia: "},{"url":"https://abr.business.gov.au/","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Australian Business Register (ABN) lookup"}]},{"type":"span","value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"Note: provide your ABN (Australian Business Number), not your ACN (Australian Company Number) as your Tax ID for brand registration purposes. "}]}]}]}]}]},{"item":"bRjnlLY1TyGx4FI7orniRw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"For more information, please check out CTIA and "},{"url":"https://www.usshortcodes.com/learn-more/faq","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline","strong"],"value":"The Short Code Registry's FAQs page"}]},{"type":"span","marks":["strong"],"value":" or their summary "},{"url":"https://6194477.fs1.hubspotusercontent-na1.net/hubfs/6194477/Short%20Code%20Registry_Common%20Questions_final_920%201.pdf","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"here"}]},{"type":"span","marks":["strong"],"value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-UnzIxUf-TUuvmU5DFBQ_6g","slug":"analytics-reporting-broadcast-messenger","question":"14. 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"}]},{"type":"paragraph","children":[{"type":"span","value":"To view details about a campaign:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Go to the "},{"url":"https://guides.clickatell.com/broadcast-messenger/manage-campaigns/campaign-list","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Campaign List"}]},{"type":"span","value":" tab."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"From the list, select the \"eye\" icon next to the campaign."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"You'll see summary information about the campaign at the top, and a preview of the campaign message to the right."}]},{"type":"paragraph","children":[{"type":"span","value":"Key statistics about your campaign's performance are shown, with the list of recipients below it."}]},{"item":"T-j4dcb7STubk8LXvp11mg","type":"block"},{"item":"VIwJ0FZxRW-b-ntVU5MvPA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"You can find several comprehensive reports on your WhatsApp and SMS messaging channels and templates in the Clickatell Portal."}]},{"type":"paragraph","children":[{"type":"span","value":"To access these reports:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Log in to your Clickatell Portal."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Go to "},{"type":"span","marks":["emphasis"],"value":"Analytics & Reports -> Channels -> Full Analytics."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Use the tabs at the top to navigate to the "},{"url":"https://guides.clickatell.com/chat-commerce-platform/navigation-and-access/reporting-and-analytics/messaging-channels#sms-full-analytics","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"SMS report"}]},{"type":"span","value":", "},{"url":"https://guides.clickatell.com/chat-commerce-platform/navigation-and-access/reporting-and-analytics/messaging-channels#whatsapp-full-analytics","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp report"}]},{"type":"span","value":", or "},{"url":"https://guides.clickatell.com/chat-commerce-platform/navigation-and-access/reporting-and-analytics/messaging-channels#whatsapp-templated-report","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WA Templated report"}]},{"type":"span","value":"."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"EGg1JhMJR0Wk3xEvgWpwhw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-HMpl5FwVQk6E-Y9I1jfALg","slug":"departments-in-broadcast-messenger","question":"13. 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Read about alternatives to long numbers available to you.","title":"Alternatives to Canadian long numbers | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"E80plPU9RzmnrzqSPrpQ3Q","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1706074650-canada-numbers.jpg?auto=format","title":null}},{"id":"JzbX8xmASLGf4-RBBfq1Bg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Canadian mobile carriers have increased the enforcement of strict filtering on A2P messages, which has resulted in more blocked messages."}]},{"type":"paragraph","children":[{"type":"span","value":"The recommendation for reliable delivery to Canadian numbers is to use either a Short Code or a Toll-Free Number (TFN). The throughput and reliability for both are great. Both options have strict guidelines on allowable traffic, with strong codes of conduct and penalties for non-compliant behavior."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Canadian Short Codes"}]},{"type":"paragraph","children":[{"type":"span","value":"These 5- to 6-digit short codes have extremely good throughput and excellent reliability; however, they have expensive setup and monthly fees. This is in part because each request for a Canadian Short Code is reviewed and vetted in detail (taking about 6-8 weeks in total). To apply for a Canadian short code, log in to the Clickatell Portal, and go to the “Long Numbers and Short Codes” section."}]},{"type":"paragraph","children":[{"type":"span","value":"For more information about the processes for Canadian short codes refer to the official website ("},{"url":"https://www.txt.ca/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"https://www.txt.ca/"}]},{"type":"span","value":")."}]},{"item":"E80plPU9RzmnrzqSPrpQ3Q","type":"block"},{"item":"JzbX8xmASLGf4-RBBfq1Bg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Toll-Free Numbers (TFNs)"}]},{"type":"paragraph","children":[{"type":"span","value":"Toll-free numbers have good message throughputs and are cost-effective to set up and operate. Each request for a TFN requires an application form to be completed. 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"}]},{"type":"paragraph","children":[{"type":"span","value":"A long number can be up to 16 digits in length and is ideal if you want to receive replies but it isn't important that people easily remember your number (e.g., marketing campaigns, competitions, booking confirmations, and customer surveys). It allows your business to receive replies from local and international destinations and is less expensive than "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short codes"}]},{"type":"span","value":"."}]},{"item":"RM9dwbAJRNWA8Stkx9-Nlg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/long-numbers/get-long-number-clickatell/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I get a long number from Clickatell?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/sms-channel/long-numbers","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell SMS User Guide"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105861908","name":"Long Numbers ","icon":{"url":"https://www.datocms-assets.com/54467/1674840918-phone-call.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-Yo0jAmdmQB6SPD0TQbAkOw","slug":"whatsapp-message-template-types","question":"What types of WhatsApp message templates can I send?","publishDate":null,"seo":{"description":"Learn more about the different types of WhatsApp message templates available and the powerful ways they can improve customer engagement.","title":"WhatsApp message template types I can send| Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"OcxqURsLRoKN6inns2bxnw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The following WhatsApp message template types are available:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Text template:"},{"type":"span","value":" Create rich text-based message templates. Formatting options like bold, italic, pre-formatted, and strike-through are supported."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Media template:"},{"type":"span","value":" Include media formats like images, documents, videos, and location in the message header. This allows you to send your customers rich notifications like a boarding card (PDF), movie ticket (QR code image), or pickup address. "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-media-in-message-templates","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Use media in message templates"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-location-in-message-templates","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Use location in message templates"}]}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Interactive text and media templates: "},{"type":"span","value":"Include "},{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-interactive-buttons-in-message-templates","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"predefined buttons "}]},{"type":"span","value":"for interactive customer engagement. Two button types are supported:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-interactive-buttons-in-message-templates#call-to-action-buttons","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Call to action:"}]},{"type":"span","value":" Let your customers visit a "},{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-interactive-buttons-in-message-templates#visit-website","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"website"}]},{"type":"span","value":", call a "},{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-interactive-buttons-in-message-templates#call-phone-number","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"phone number"}]},{"type":"span","value":", or copy an "},{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-interactive-buttons-in-message-templates#copy-offer-code","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"offer code"}]},{"type":"span","value":" (coupon)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-interactive-buttons-in-message-templates#quick-reply-button","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Quick reply:"}]},{"type":"span","value":" Let your customer return a simple custom text message or opt out of marketing."}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Catalog template: "},{"type":"span","value":"Marketing templates that allow you to present your "},{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/showcase-product-catalog-in-message-template","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"product catalog"}]},{"type":"span","value":" to your customers entirely within WhatsApp."}]}]}]},{"item":"OcxqURsLRoKN6inns2bxnw","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/create-whatsapp-message-template-approval/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I create a WhatsApp message template for approval?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/what-are-the-new-whatsapp-template-categories/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the WhatsApp template categories?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/what-languages-do-clickatell-support-for-whatsapp-message-templates/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What languages does Clickatell support for WhatsApp message templates?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/how-do-i-send-a-whatsapp-message-template/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I send a WhatsApp message template?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.facebook.com/business/help/722393685250070","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Sample message templates for your WhatsApp Business account (Meta)"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-IhPAxfKbSrmGycti9MZMwg","name":"Message Templates","icon":null}},{"id":"DatoCmsTemplateHelpCenter-TJtiiVu6QzyMO_oZJzC9Kw","slug":"where-can-i-see-my-marketing-template-s-read-rate","question":"Where can I see my marketing template's read rate?","publishDate":null,"seo":{"description":"Businesses can monitor message template read rates in their WhatsApp Manager account. Read here to find out how.","title":"Where can I see my marketing template read rate? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"effXu9O3Q2SPW3bYRnIluQ","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1708098863-account-tools.png?auto=format","title":null}},{"id":"bB4mlih-QK69XlFsFhVVPg","alt":"","model":{"apiKey":"image"},"image":null},{"id":"WKBdlvh1R568H3N-vw42Kw","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1708098984-read-rate.png?auto=format","title":null}},{"id":"fEl5z-jsQhexZ2M8OTPvrg","alt":"","model":{"apiKey":"image"},"image":null},{"id":"WwWVpbvHTXG39Jh2LR6AHg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Businesses can monitor message template "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/how-does-read-rate-impact-my-marketing-template-s-quality-rating/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"read rates"}]},{"type":"span","value":" in their WhatsApp Manager account. "}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"In your "},{"url":"https://business.facebook.com/wa/manage/home/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp Manager"}]},{"type":"span","value":" account, hover over the "},{"type":"span","marks":["emphasis"],"value":"Account"},{"type":"span","value":" "},{"type":"span","marks":["emphasis"],"value":"tools "},{"type":"span","value":"(suitcase) icon in the left sidebar and select "},{"type":"span","marks":["emphasis"],"value":"Message templates "},{"type":"span","value":"from the drop-down that appears. "}]}]}]},{"item":"effXu9O3Q2SPW3bYRnIluQ","type":"block"},{"item":"bB4mlih-QK69XlFsFhVVPg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"2. Metrics for each template in your account are displayed in the table. View the read rate in the "},{"type":"span","marks":["emphasis"],"value":"Message read rate"},{"type":"span","value":" column."}]},{"item":"WKBdlvh1R568H3N-vw42Kw","type":"block"},{"item":"fEl5z-jsQhexZ2M8OTPvrg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"3. Select any message template from the table to see additional details and metrics."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"WwWVpbvHTXG39Jh2LR6AHg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"Find out more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/how-does-read-rate-impact-my-marketing-template-s-quality-rating/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How does read rate impact my marketing template's quality rating?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/how-do-i-improve-my-whatsapp-template-s-read-rates/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I improve my WhatsApp template's read rates?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.facebook.com/business/help/766346674749731","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"About your WhatsApp Business message template's quality rating"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-IhPAxfKbSrmGycti9MZMwg","name":"Message Templates","icon":null}},{"id":"DatoCmsTemplateHelpCenter-fV063jSBSe6kk2VOYqoSsQ","slug":"how-does-read-rate-impact-my-marketing-template-s-quality-rating","question":"How does read rate impact my marketing template's quality rating?","publishDate":null,"seo":{"description":"The quality rating of Marketing message templates will also be influenced by template read rates, as of 1 April 2024. Read more to find out how it impacts you.","title":"Read rate impact on template quality rating | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"K9Nl4Uy-TbunjeciUhnBhA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"As of "},{"type":"span","marks":["strong"],"value":"1 April 2024"},{"type":"span","value":", the quality rating of Marketing message templates is influenced by template read rates, in addition to the number of blocked and reported messages. "}]},{"type":"paragraph","children":[{"type":"span","value":"A low read rate (or a high number of blocks and reports) will lead to a drop in template quality scores. Meta does not explicitly provide specific thresholds or percentages of when a read rate is considered low, and how many blocks/reported messages will lead to a drop in template quality. However, Meta has indicated that from an industry standard perspective, a marketing template read rate of between "},{"type":"span","marks":["strong"],"value":"65% and 80%"},{"type":"span","value":" is satisfactory."}]},{"type":"paragraph","children":[{"type":"span","value":"Read rate trends over time will be taken into account rather than relying on immediate response times, allowing for a reasonable (although not explicitly defined) time to pass from the sending of a marketing template before the read rate is taken into account for a quality score."}]},{"item":"K9Nl4Uy-TbunjeciUhnBhA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":" "},{"type":"span","marks":["strong","emphasis"],"value":"Find out more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/where-can-i-see-my-marketing-template-s-read-rate/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Where can I view my marketing template read rates? "}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/how-do-i-improve-my-whatsapp-template-s-read-rates/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I improve the read rates of my marketing message templates?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.facebook.com/business/help/766346674749731","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"About your WhatsApp Business Message Template's Quality Rating"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-IhPAxfKbSrmGycti9MZMwg","name":"Message Templates","icon":null}},{"id":"DatoCmsTemplateHelpCenter-JdcI9oG0SAS_cjaBql5tgg","slug":"how-do-i-improve-my-whatsapp-template-s-read-rates","question":"How do I improve my WhatsApp template's read rates?","publishDate":null,"seo":{"description":"There are many ways to improve the read rate of your WhatsApp message templates. Keep your read rates high to avoid low quality rating. Find out more.","title":"How to improve WhatsApp template read rates | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Um53YqXbR2y8DaNh98ZiEA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"There are several ways to improve the "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/how-does-read-rate-impact-my-marketing-template-s-quality-rating/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"read rate"}]},{"type":"span","value":" of your WhatsApp message templates. It is important to keep your read rates high, as low read rates might negatively impact the "},{"url":"https://www.facebook.com/business/help/766346674749731","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"quality rating"}]},{"type":"span","value":" of your messaging template, and ultimately, lead to the disabling of your message template.  "}]},{"type":"paragraph","children":[{"type":"span","value":"Here are some recommendations to improve the read rates of your templates:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Audience:"},{"type":"span","value":" Tailor your messages to the specific audience."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Timing:"},{"type":"span","value":" Time your marketing to correspond with the most likely period your audience will read it."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Frequency of messages: "},{"type":"span","value":"Monitor how many marketing conversations a customer receives daily and weekly to avoid overloading the customer."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Cooldowns:"},{"type":"span","value":" Give customers who have stopped engaging with your templates a break."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Opt-in:"},{"type":"span","value":" Follow good opt-in practices."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Opt-out:"},{"type":"span","value":" Always include the option to opt out of marketing conversations on WhatsApp."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Relevance of the message:"},{"type":"span","value":" Make sure the subject line or preview text clearly indicates the message's relevance."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Optimize the first 60-65 characters:"},{"type":"span","value":" Use the first part of your message to captivate the client."}]}]}]},{"item":"Um53YqXbR2y8DaNh98ZiEA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Find out more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/how-does-read-rate-impact-my-marketing-template-s-quality-rating/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How does read rate impact my marketing template's quality rating?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/where-can-i-see-my-marketing-template-s-read-rate/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Where can I see my marketing template read rate?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.facebook.com/business/help/766346674749731","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"About your WhatsApp Business Message Template's Quality Rating"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-IhPAxfKbSrmGycti9MZMwg","name":"Message Templates","icon":null}},{"id":"DatoCmsTemplateHelpCenter-V6qgcTSRSVKAfZOuY7M4YQ","slug":"how-do-i-send-a-whatsapp-message-template","question":"How do I send a WhatsApp message template? ","publishDate":null,"seo":{"description":"Learn how to send a WhatsApp message template via Clickatell's APIs or one of the powerful applications included in your subscription package.","title":"How do I send a WhatsApp message template? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"Ye4iAmuSSCWBJ5dwUzc3cw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If you are a Clickatell client, you can use "},{"url":"https://docs.clickatell.com/channels/one-api/one-api-reference/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"One API"}]},{"type":"span","value":" to send your approved templates, specifying the template name and relevant parameters in your API calls when sending messages to customers.  "}]},{"type":"paragraph","children":[{"type":"span","value":"To make it even easier, you can also use one of Clickatell’s powerful applications included in your subscription package:  "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/products/chatflow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Flow"}]},{"type":"span","value":"  "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Fire off WhatsApp message templates as part of your automated workflows to kick-start a conversation and encourage re-engagement. "}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/products/chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Desk"}]},{"type":"span","value":"  "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"As a support agent, you can send WhatsApp message templates to customers directly from your web-based application to open conversations and speed up your replies. "}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/campaign-manager-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Campaign Manager"}]},{"type":"span","value":"  "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Up your marketing game by creating WhatsApp campaigns to send enticing message templates such as vouchers, special offers, product news, and delivery updates in bulk to a list of recipients. "}]}]}]}]}]},{"item":"Ye4iAmuSSCWBJ5dwUzc3cw","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, see the user guide "},{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/send-message-templates","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"here"}]},{"type":"span","marks":["strong","emphasis"],"value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-IhPAxfKbSrmGycti9MZMwg","name":"Message Templates","icon":null}},{"id":"DatoCmsTemplateHelpCenter-NMnm1Do5TjqqnGqyTqMBTw","slug":"what-are-whatsapp-conversational-components-commands-and-icebreakers","question":"What are WhatsApp conversational components (Commands and Icebreakers)?","publishDate":null,"seo":{"description":"WhatsApp conversational components like Commands and Icebreakers make it easier for customers to interact with you. Read more about how to use these components.","title":"What are WhatsApp conversational components? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"WhatsApp conversational components are special in-chat features that make it easier for customers to interact with your business on WhatsApp. These components can be set up and personalized per WhatsApp Business number, making user interactions more interesting and engaging. Conversation components are set up and managed by yourself in your WhatsApp Manager account."}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell currently supports the following two conversational components:"}]},{"type":"heading","level":4,"children":[{"type":"span","value":"\nIce Breakers"}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"Icebreakers"},{"type":"span","value":" are customizable, selectable text prompts that appear in a message thread the "},{"type":"span","marks":["strong"],"value":"first time "},{"type":"span","value":"you chat with a customer. Icebreakers try to anticipate the most common questions first-time customers might have when interacting with your business. They serve as ready-made text options customers can select to start a conversation instead of having to formulate their own message."}]},{"type":"paragraph","children":[{"type":"span","value":"Icebreakers are great for service interactions, such as customer support or account servicing. For example, you can embed a WhatsApp button on your app or website. When a customer taps the button, they're redirected to your WhatsApp Business account and presented with a set of options they can select from to guide their interaction further."}]},{"type":"paragraph","children":[{"type":"span","value":"You can add up to four icebreakers per business number."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","value":"Commands"}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"Commands "},{"type":"span","value":"are text strings that WhatsApp users can see by typing a forward slash (/) in a message thread with your business. This can be used at any point during the conversation."}]},{"type":"paragraph","children":[{"type":"span","value":"Commands are composed of the command itself and a hint, which gives the user an idea of what can happen when they use the command."}]},{"type":"paragraph","children":[{"type":"span","value":"You can add up to 30 commands per business number."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-PIdKSTXPSqSPCJQ6KhIeTw","name":"Marketing & Commerce","icon":null}},{"id":"DatoCmsTemplateHelpCenter-JN-rrK4NRVqDS0w_uT2hNQ","slug":"what-are-best-practices-for-ads-that-click-to-whatsapp","question":"What are best practices for Ads that Click to WhatsApp?","publishDate":null,"seo":{"description":"To achieve success with Ads That Click to WhatsApp, it is important to follow these best practices. Find out more.","title":"Best practices for Ads that Click to WhatsApp | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"YnA0SV3hQ-O7COtNTFiwZA","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To achieve success with Ads That Click to WhatsApp, it's important to follow these best practices:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Creative: "},{"type":"span","value":"Create eye-catching ads that entice customers to stop at your ad to find out more. Indicate clearly that clicking the ad initiates a conversation with the brand on WhatsApp."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Audience & targeting:"},{"type":"span","value":" Meta’s targeting helps you make the most of your ad spend - direct ads at Facebook and Instagram users based on their age, gender, location, and how closely they match your"},{"url":"https://www.facebook.com/business/help/164749007013531?id=401668390442328","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":" Lookalike audiences"}]},{"type":"span","marks":["underline"],"value":"."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Budget:"},{"type":"span","value":" The investment in Ads That Click to WhatsApp directly affects the ad distribution algorithm's learning."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Follow through on your ad's promise: "},{"type":"span","value":"Do what the ad promised, and do it quickly after an ad click, so people can see that chatting with your brand is a valuable experience."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Icebreaker:"},{"type":"span","value":" Use pre-written "},{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/what-are-whatsapp-conversational-components-commands-and-icebreakers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"icebreakers "}]},{"type":"span","value":"to encourage customers to start the conversation without formulating their own message. Anticipate customer questions and interests to define effective icebreakers."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Personalization:"},{"type":"span","value":" After the initial message, direct users to a personalized conversational flow that continues their journey from social media. Utilize the relevant variables to identify the ad origin and guide users accordingly."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Create "},{"type":"span","marks":["strong"],"value":"upsell and cross-sell "},{"type":"span","value":"opportunities with product recommendations."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Use a 24/7 bot "},{"type":"span","value":"so potential customers can get fast responses after engaging with your promotion."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Ask for opt-ins"},{"type":"span","value":" to ensure you can message them regularly afterward."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Keep your request clear. WhatsApp requires businesses to state their name and ask for permission to message in their opt-in request."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Tell shoppers about the message types they can expect, like discounts or new product announcements."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Incentivize the opt-in, e.g., giving leads a discount if they sign up to receive WhatsApp messages from your brand."}]}]}]}]}]},{"item":"YnA0SV3hQ-O7COtNTFiwZA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/what-is-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Ads That Click to WhatsApp?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/how-do-you-set-up-your-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do you set up Ads That Click to WhatsApp?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/what-are-the-benefits-of-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the benefits of Ads That Click to WhatsApp?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-PIdKSTXPSqSPCJQ6KhIeTw","name":"Marketing & Commerce","icon":null}},{"id":"DatoCmsTemplateHelpCenter-E1-MK_fURaSlaTs4HCsLYQ","slug":"what-are-the-benefits-of-ads-that-click-to-whatsapp","question":"What are the benefits of Ads That Click to WhatsApp?","publishDate":null,"seo":{"description":"Read this FAQ to find out more about the benefits of using Ads That Click to WhatsApp as a marketing tool on your social media accounts.","title":"Benefits of Ads That Click to WhatsApp | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"fTvHNyc1Rce90mFjnyxqlg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/what-is-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Ads That Click to WhatsApp"}]},{"type":"span","value":" is an ad format introduced by Meta that streamlines the customer's journey by directing them from popular social networks straight to a WhatsApp conversation with the business with one tap."}]},{"type":"paragraph","children":[{"type":"span","value":"Below are some of the many benefits of using Ads That Click to WhatsApp in your marketing efforts:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Qualified Lead Generation:"},{"type":"span","value":" Ads That Click to WhatsApp generate highly qualified leads, as prospects typically have a strong interest in the business's offerings."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Immediate Lead Engagement:"},{"type":"span","value":" Businesses can start conversations with leads promptly after they reach out via WhatsApp ads, preventing lead leakage."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Increased Conversion:"},{"type":"span","value":" Direct and instant communication addresses queries swiftly, leading to higher conversion rates."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Enhanced Customer Service: "},{"type":"span","value":"Instant support via WhatsApp improves customer experiences with detailed information sharing."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Initiation of Re-Engagement Campaigns:"},{"type":"span","value":" WhatsApp marketing allows businesses to run personalized re-engagement campaigns to reconnect with customers effectively."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Personalized Promotional Messages:"},{"type":"span","value":" Businesses can broadcast personalized WhatsApp campaigns, ensuring engaged customers receive tailored offers."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Cost-Effectiveness: "},{"type":"span","value":"Ads That"},{"type":"span","marks":["strong"],"value":" "},{"type":"span","value":"Click to WhatsApp offer a cost-effective alternative to traditional customer engagement methods such as call centers and SMS messages."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Building Long-Term Relationships: "},{"type":"span","value":"Ads That"},{"type":"span","marks":["strong"],"value":" "},{"type":"span","value":"Click to WhatsApp initiate ongoing conversations, as opposed to a once-off \"click\"."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Boost Sales: "},{"type":"span","value":"Ads That Click to WhatsApp simplifies the buying process, allowing customers to immediately browse and purchase products via WhatsApp."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Market Insight: "},{"type":"span","value":"WhatsApp interactions offer valuable insights into customer preferences and behaviors, aiding in refining marketing strategies and product offerings."}]}]}]},{"item":"fTvHNyc1Rce90mFjnyxqlg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/what-is-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Ads That Click to WhatsApp?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/how-do-you-set-up-your-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do you set up Ads That Click to WhatsApp?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/what-are-best-practices-for-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are best practices for Ads that Click to WhatsApp?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-PIdKSTXPSqSPCJQ6KhIeTw","name":"Marketing & Commerce","icon":null}},{"id":"DatoCmsTemplateHelpCenter-121999245","slug":"difference-short-codes-free-to-end-user-codes-long-numbers-toll-free/","question":"What is the difference between Short Codes, Free-to-End-User Codes, Long Numbers, and Toll-Free Numbers?","publishDate":null,"seo":{"description":"This FAQ compares short codes, free-to-end-user codes, long numbers, and toll-free numbers. Read more to determine which will suit your business needs best.","title":"Difference between SCs, FTEU, LNs, and TFNs | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"item":"121999244","type":"block"},{"type":"paragraph","children":[{"type":"span","value":"* Subject to a list of criteria from the FCC"}]},{"type":"paragraph","children":[{"type":"span","value":"** Subject to verification periods and availability of numbers"}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-CvY8hHfHR4iyPoQn9trV-Q","slug":"add-edit-message-template-broadcast-messenger","question":"06. How do I add or edit a message template?","publishDate":null,"seo":{"description":"To use WhatsApp message templates in campaigns via Broadcast Messenger, templates must first be submitted to and approved by Meta. You cannot edit an approved message template - you will have to submit a new one.","title":"How do I add or edit a message template? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"EnQ7Swc6Te-sd6MeNvBbdg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/whatsapp-template-messages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"message template"}]},{"type":"span","value":" is a special format used by businesses to send a WhatsApp message to customers. It looks and acts like a normal WhatsApp message, with the main difference being that "},{"type":"span","marks":["strong"],"value":"WhatsApp must pre-approve "},{"type":"span","value":"it before you can send it to customers. Message templates are "},{"type":"span","marks":["strong"],"value":"required "},{"type":"span","value":"outside of an open "},{"url":"https://developers.facebook.com/docs/whatsapp/conversation-types/#conversations","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"conversation window"}]},{"type":"span","value":" and can only be sent to customers who have "},{"type":"span","marks":["strong"],"value":"opted in"},{"type":"span","value":" and permitted you to send them messages. "}]},{"type":"paragraph","children":[{"type":"span","value":"To use WhatsApp message templates in campaigns via Broadcast Messenger, templates must first be submitted to and approved by Meta. "}]},{"type":"paragraph","children":[{"type":"span","value":"You cannot edit an approved message template. If you wish to change the template, you will have to "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/create-whatsapp-message-template-approval/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"submit a new WhatsApp message template"}]},{"type":"span","value":" for approval."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note: Clickatell has no direct say in whether your message template is approved by Meta or not, however, "},{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/message-templates-best-practices-and-examples","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"here"}]},{"type":"span","marks":["strong","emphasis"],"value":" are some tips and best practices to help improve your chances. "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/why-was-my-message-template-rejected/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"Read here"}]},{"type":"span","marks":["strong","emphasis"],"value":" to learn more about possible reasons why your template might have been rejected."}]},{"type":"paragraph","children":[{"type":"span","value":"The following WhatsApp message templates are supported:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Media template (image, PDF, video)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Quick reply buttons (max. 10)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Phone call (max. 1)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Static URL (max. 2)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Dynamic URL (max. 2)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Mixed buttons (max. 10)"}]}]}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"(Note: A template may contain a maximum of 10 buttons in total.)"}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"EnQ7Swc6Te-sd6MeNvBbdg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/whatsapp-template-messages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are WhatsApp message templates?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/create-whatsapp-message-template-approval/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I create a WhatsApp message template for approval?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/broadcast-messenger/manage-campaigns/add-a-new-campaign#setting-up-a-whatsapp-campaign","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Setting up a WhatsApp campaign in Broadcast Messenger."}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-T3G8e99LSy6iB67Ahx60vg","slug":"broadcast-messenger-supports-sms-templates","question":"17. Does Broadcast Messenger support SMS Templates?","publishDate":null,"seo":{"description":"Broadcast Messenger supports SMS templates. Find out how this feature is configured.","title":"Broadcast Messenger Supports SMS Templates | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Broadcast Messenger does support SMS "},{"url":"https://guides.clickatell.com/broadcast-messenger/manage-campaigns/message-templates","type":"link","children":[{"type":"span","value":"templates"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"\nThe SMS features are:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Templates "},{"type":"span","value":"that can be saved and reused when sending out SMS campaigns."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Support for "},{"type":"span","marks":["strong"],"value":"variables "},{"type":"span","value":"in the SMS message body that will be replaced by values from the imported recipient file."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Ability to select a "},{"type":"span","marks":["strong"],"value":"two-way ('from') number"},{"type":"span","value":" per campaign for countries where two-way numbers are mandatory (e.g., USA) or where a specific two-way number is desired."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A useful "},{"type":"span","marks":["strong"],"value":"health check"},{"type":"span","value":" to indicate that the department setup can deliver the SMS campaign correctly.  "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"More details are given in the  "},{"url":"https://guides.clickatell.com/broadcast-messenger","type":"link","children":[{"type":"span","marks":["underline"],"value":"Broadcast Messenger User Guide"}]},{"type":"span","value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null},{"id":"DatoCmsTemplateHelpCenter-143565520","slug":"what-is-ads-that-click-to-whatsapp","question":"What are Ads That Click to WhatsApp?","publishDate":null,"seo":{"description":"This enables a business to add a call-to-action button on their Facebook and Instagram ads and direct users to chat with the Business in WhatsApp. Read more.","title":"What is Ads That Click to WhatsApp? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"VD-NSZ3-Snqw16NADrLOnQ","alt":"","model":{"apiKey":"image"},"image":null},{"id":"bRC47Z29T7uFDkTUyT5__Q","alt":"","model":{"apiKey":"image"},"image":null},{"id":"143565576","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1668688408-ec64faaf-6bf7-4f20-905b-ffdfce7f115a.jpeg?auto=format","title":null}},{"id":"Tt8aC26ARbm1CcjZcK-SRg","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"url":"https://business.whatsapp.com/products/ads-that-click-to-whatsapp","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Ads That Click to WhatsApp"}]},{"type":"span","value":" is an ad format from Meta that shortens the customer's journey, taking them directly from an ad on social media to a WhatsApp conversation with your business by tapping a button."}]},{"type":"paragraph","children":[{"type":"span","value":"This functionality enables businesses to add a call-to-action button on their Facebook and Instagram ads. When an end-user clicks the ad, it opens a thread with the business directly in the WhatsApp app (as opposed to opening the messaging section of the social platform). "}]},{"type":"paragraph","children":[{"type":"span","value":"It is an easy way to connect with new and existing customers where they spend their time."}]},{"item":"VD-NSZ3-Snqw16NADrLOnQ","type":"block"},{"type":"heading","level":4,"children":[{"type":"span","value":"How can this assist you in business?"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Pre-Purchase:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Awareness - The ad introduces a product/business on Meta."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Consideration - The ad drives to a sales consultation experience."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Purchase:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"​​​​​​​"},{"type":"span","value":"The ad drives customers to purchase a product on WhatsApp."}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Post-Purchase:​​​​​​​"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Care - The ad drives end-users to customer service experience, which can encourage future use."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Loyalty - The ad directs loyalty members to discover special deals on WhatsApp."}]}]}]}]}]},{"item":"bRC47Z29T7uFDkTUyT5__Q","type":"block"},{"item":"143565576","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"Tt8aC26ARbm1CcjZcK-SRg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, also see:"},{"type":"span","marks":["emphasis"],"value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/how-do-you-set-up-your-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do you set up your Ads That Click to WhatsApp?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/what-are-the-benefits-of-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the benefits of Ads That Click to WhatsApp?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/marketing-commerce/what-are-best-practices-for-ads-that-click-to-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are best practices for Ads that Click to WhatsApp?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-PIdKSTXPSqSPCJQ6KhIeTw","name":"Marketing & Commerce","icon":null}},{"id":"DatoCmsTemplateHelpCenter-fb2Bq78-Sh-XN0Kbe_-4dA","slug":"what-are-the-benefits-of-using-cta-buttons","question":"What are the benefits of using CTA buttons?","publishDate":null,"seo":{"description":"Find out what the benefits of using CTA buttons are.","title":"Benefits of using CTA buttons | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Using CTA Buttons has the following benefits:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Higher Response Rates: Simplifies user interaction, leading to increased engagement."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Streamlined Navigation: Directs customers to specific actions like making a purchase or filling out forms."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Improved Customer Experience: Offers quick access to essential services like customer support or order tracking."}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144829","name":"General WhatsApp","icon":null}},{"id":"DatoCmsTemplateHelpCenter-62325591","slug":"what-is-sender-id","question":"What is a Sender ID?","publishDate":"2015-10-12","seo":{"description":"A Sender ID (from address) is the name or number that identifies the sender of an SMS message and may differ between countries and carriers. Find out more.","title":"What is a Sender ID? | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"eCBzhtD6RwapvH9ItmJWIQ","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A Sender ID (‘From’ address) is the name or number that identifies the sender of an SMS message. "}]},{"type":"paragraph","children":[{"type":"span","value":"  When a message is delivered to a mobile phone, the recipient may see any one of the following  'From' address formats. This  indicates who the message came from. "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"An international number such as +1234567890. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A local number. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A short code (a short number, usually five or six digits only). "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"An alphanumeric originator such as 'Message'. "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"  ‘From’ addresses differ from country to country, and carrier to carrier. This is because, in some countries, carriers block SMS messages sent from foreign numbers. To ensure delivery, Clickatell may attempt to change the Sender ID to a local or otherwise acceptable number. This value-added feature is offered on a best-effort basis as delivering your messages is our first priority. "}]},{"type":"paragraph","children":[{"type":"span","value":"  Clickatell supports custom alphanumeric and numeric  Sender IDs only on our legacy platform (Clickatell Developer’s Central), and not on our new generation portal. However, we support both short codes and long numbers as sender sources on both our legacy and new generation portal."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"To add a Sender ID:"},{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"The steps below outline how to add a new Sender ID, so that it can be submitted for manual validation: "}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Log into your Clickatell Developer's Central account. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Click on 'Manage account'. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select 'Manage sender ID'. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Click on 'Add sender ID'. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Input the required sender ID and provide motivation. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Click on 'Submit'. "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"Your Sender ID will then be submitted for manual validation, and we will action it as necessary within 24 hours. You can click on the 'Manage Sender IDs' link to keep track of your request. Once it says 'Approved' as a status, you will be able to use it. "}]},{"type":"paragraph","children":[{"type":"span","value":"Please consult "},{"url":"https://6194477.fs1.hubspotusercontent-na1.net/hubfs/6194477/Clickatell%20Sender%20ID%20User%20Guide%20V1.3.pdf","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"our sender ID guide"}]},{"type":"span","value":" for more detail. "}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"eCBzhtD6RwapvH9ItmJWIQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/country-regulations/do-you-support-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Does Clickatell suppot Sender IDs?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/country-regulations/in-which-countries-are-alphanumeric-sender-id-required/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Which countries require alphanumeric Sender IDs?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-SI8Z4GKaTXOJYQC_TCgXQA","slug":"what-are-the-best-practices-for-creating-effective-cta-buttons","question":"What are the best practices for creating effective CTA buttons?","publishDate":"2025-04-01","seo":{"description":"Find out what the best practices for creating effective CTA buttons in WhatsApp are.","title":"Best practices for creating CTA buttons | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Here are some of the best practices for creating effective CTA Buttons:"}]},{"type":"paragraph","children":[{"type":"span","value":"1. Keep Text Short and Clear: Use concise, action-oriented phrases like \"Order Now\" or \"Learn More\"."}]},{"type":"paragraph","children":[{"type":"span","value":"2. Strategic Placement: Ensure the button is easily visible within the message template."}]},{"type":"paragraph","children":[{"type":"span","value":"3. Link with Other Features: Combine CTAs with multimedia elements like images or videos for better engagement."}]},{"type":"paragraph","children":[{"type":"span","value":"4. Optimize Regularly: Continuously test and refine button performance based on user behavior."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-CX5mDSpPRbOxFpyUo5EkOg","slug":"transfer-ownership-from-obo-to-shared-hosting-model","question":"How do I move my WhatsApp account from the OBO to the Shared hosting model?","publishDate":"2025-04-01","seo":{"description":"Clickatell has decided to migrate all OBO WhatsApp numbers to Meta's shared hosting model on March 3rd, 2025. Find out what you need to do for this change to take effect.","title":"Transfer WABA ownership from OBO to Shared | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[{"id":"fwKZRNCHTj25AOxQv79wWg","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1737014428-image-2024-9-6_12-49-27.png?auto=format","title":null}},{"id":"FQp-m2_oQqGHjMeKfDH39A","alt":"","model":{"apiKey":"image"},"image":null},{"id":"E4qpe-7CRQOsStjHjokQiQ","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1737014944-image-2024-9-6_12-51-20.png?auto=format","title":null}},{"id":"dabyNMKfRtCoImavx2iVZw","alt":"","model":{"apiKey":"image"},"image":null},{"id":"NQw1JFTJRC-Cu3qvsRL4Lg","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1737015033-image-2024-9-6_12-53-11.png?auto=format","title":null}},{"id":"b9v_KUr3THCzzLK2g5E1ew","alt":"","model":{"apiKey":"image"},"image":null},{"id":"MIFBst1MRgCA_I6ohU8Wqg","alt":"","model":{"apiKey":"image"},"image":{"url":"https://www.datocms-assets.com/54467/1737015098-image-2024-9-6_12-55-54.png?auto=format","title":null}},{"id":"TlwUWeHaQROR6yHGXJ6tDg","alt":"","model":{"apiKey":"image"},"image":null},{"id":"G7nA2JFRTzqfvkSJuLhXWw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Meta introduced a new shared hosting model for WhatsApp business numbers. Although the existing On-Behalf-Of (OBO) model remains supported (for now), Clickatell has decided to migrate all OBO WhatsApp numbers to the new shared hosting model on "},{"type":"span","marks":["strong"],"value":"March 3rd, 2025"},{"type":"span","value":".  "}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","value":"What must I do?"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Create a "},{"type":"span","marks":["strong"],"value":"Facebook Business Management"},{"type":"span","value":" account if you don’t have one yet. Ensure you have admin access and can receive notifications. "},{"url":"https://www.facebook.com/business/tools/business-manager/get-started/","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Find out how"}]},{"type":"span","value":".  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"On March 3rd, 2025, Clickatell will initiate a transfer of ownership request for all clients still on the OBO model.  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"This will create a notification in your Facebook Business Manager account. To review and confirm this request, follow the steps below. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Once you've completed the steps below, your business will be moved to a shared hosting model, and the process is completed.  "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","value":"Transferal of Ownership"}]},{"type":"paragraph","children":[{"type":"span","value":"On March 3rd, 2025, Clickatell will initiate a transfer of ownership request.  "}]},{"type":"paragraph","children":[{"type":"span","value":"To view this request:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Log in to "},{"url":"https://business.facebook.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Facebook Business Manager"}]},{"type":"span","value":"."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Go to "},{"type":"span","marks":["emphasis"],"value":"Settings -> Requests -> Other requests "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Under the"},{"type":"span","marks":["emphasis"],"value":" Received "},{"type":"span","value":"tab, click "},{"type":"span","marks":["emphasis"],"value":"Review "},{"type":"span","value":"next to the transfer request."}]}]}]},{"item":"fwKZRNCHTj25AOxQv79wWg","type":"block"},{"item":"FQp-m2_oQqGHjMeKfDH39A","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Follow the prompts until complete."}]}]}]},{"item":"E4qpe-7CRQOsStjHjokQiQ","type":"block"},{"item":"dabyNMKfRtCoImavx2iVZw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Confirm the permissions for Clickatell (your BSP) to continue managing your WhatsApp Business Account."}]}]}]},{"item":"NQw1JFTJRC-Cu3qvsRL4Lg","type":"block"},{"item":"b9v_KUr3THCzzLK2g5E1ew","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Once you have confirmed the permissions request, click "},{"type":"span","marks":["emphasis"],"value":"Finish. "}]}]}]},{"item":"MIFBst1MRgCA_I6ohU8Wqg","type":"block"},{"item":"TlwUWeHaQROR6yHGXJ6tDg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Your business will now be moved from the OBO to the shared model, and the process is completed."}]}]}]},{"item":"G7nA2JFRTzqfvkSJuLhXWw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"No downtime is involved in this process. Note that the transfer of ownership is a one-way process and cannot be reversed. If you do not want to move to the shared model, please get in touch with our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Support Team"}]},{"type":"span","value":" "},{"type":"span","marks":["strong"],"value":"before March 3rd, 2025"},{"type":"span","value":". "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144829","name":"General WhatsApp","icon":null}},{"id":"DatoCmsTemplateHelpCenter-A1BIQ6LHT323f169UyfLTQ","slug":"open-whatsapp-business-conversation/","question":"How do I open a WhatsApp Business conversation?","publishDate":"2025-04-01","seo":{"description":"A conversation is a 24-hour message thread between a business and a customer and is opened when your business sends a template or free-form message. Learn more.","title":"How to open a WhatsApp Business conversation | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Meta defines a conversation as a 24-hour message thread between a business and a customer. Conversations are opened when your business sends a WhatsApp message template or free-form message as described below."}]},{"type":"heading","level":5,"children":[{"type":"span","marks":["strong"],"value":"Marketing/utility/authentication conversations"}]},{"type":"paragraph","children":[{"type":"span","value":"When you send an approved marketing, utility, or authentication "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/whatsapp-template-messages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"template "}]},{"type":"span","value":"to a customer, Meta checks for an existing open conversation in the same "},{"url":"https://www.clickatell.com/help-center/whatsapp/general-whatsapp/different-types-business-conversations-get-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"category"}]},{"type":"span","value":". If one exists, no new conversation will be opened. Otherwise, a new conversation in that category will open and remain open for 24 hours.  WhatsApp charges per "},{"type":"span","marks":["strong"],"value":"conversation"},{"type":"span","value":" and the "},{"url":"https://developers.facebook.com/docs/whatsapp/pricing#rates","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"rates "}]},{"type":"span","value":"are based on the conversation category and country/region rate."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For examples, see "},{"url":"https://developers.facebook.com/docs/whatsapp/pricing#marketing--utility--and-authentication-conversations","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"here"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","marks":["strong"],"value":"Service conversation"}]},{"type":"paragraph","children":[{"type":"span","value":"When you send a free-form message to a customer (which you can only do if a "},{"url":"https://developers.facebook.com/docs/whatsapp/pricing#customer-service-windows","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"customer service window"}]},{"type":"span","value":" exists between you and the customer), Meta checks for an existing open conversation of any category. If one exists, no new conversation will be opened. Otherwise, a new service conversation will open and remain open for 24 hours.  Service conversations are completely free of charge."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For examples, see "},{"url":"https://developers.facebook.com/docs/whatsapp/pricing#service-conversations","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"here"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","marks":["strong"],"value":"Multiple conversations"}]},{"type":"paragraph","children":[{"type":"span","value":"You can have multiple open conversations with a customer at the same time. This can occur in two scenarios:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You have an existing open marketing, utility, or authentication conversation with a customer and send a "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/whatsapp-template-messages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"message template"}]},{"type":"span","value":" from a different category within 24 hours."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You have an existing open service conversation with a customer and send a  "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/whatsapp-template-messages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"message template"}]},{"type":"span","value":" within 24 hours."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","marks":["strong"],"value":"Free Entry Point Conversations"}]},{"type":"paragraph","children":[{"type":"span","value":"A free entry point conversation is opened if a customer contacts you via a "},{"url":"https://www.facebook.com/business/help/447934475640650/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Click to WhatsApp Ad"}]},{"type":"span","value":" button and you respond within 24 hours. If you do not respond within 24 hours, a free entry point conversation is not opened and you must use a template to message the customer. The free entry point conversation is opened as soon as your message is delivered and lasts 72 hours. Once the free entry point conversation is opened, you can send any type of message to the customer without incurring additional charges. However, you can only send free-form messages if there is an open customer service window between you and the customer."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more information, see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://developers.facebook.com/docs/whatsapp/pricing#opening-conversations","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Opening conversations (Meta)"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/general-whatsapp/different-types-business-conversations-get-whatsapp/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What conversation categories are available in WhatsApp?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/general-whatsapp/how-does-whatsapp-s-conversation-based-pricing-work/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How does WhatsApp's conversation-based pricing work?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62305851","name":" WhatsApp","icon":{"url":"https://www.datocms-assets.com/54467/1672853516-message-square.svg","gatsbyImageData":null}}},{"id":"DatoCmsTemplateHelpCenter-Ww-xZRM2RH2BoYbjssrVqQ","slug":"how-is-opt-out-functionality-implemented-in-the-chat-flow-environment","question":"How is Opt-Out functionality implemented in the Chat Flow environment?","publishDate":null,"seo":{"description":"Find out how Opt-Out functionality can be enabled in Chat Flow.","title":"Opt-Out in Chat Flow | Clickatell","twitterCard":null,"image":null},"indexable":true,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat Flow has three nodes that can enable Opt-Outs. 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