{"componentChunkName":"component---src-templates-help-center-js","path":"/help-center/chat-flow/obscure-sensitive-data-chat-flow/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-62115892","slug":"obscure-sensitive-data-chat-flow/","question":"Can I obscure sensitive data captured in Chat Flow?","publishDate":"2021-09-27","seo":{"description":"When using the \"Request input\" node in Chat Flow, you can enable a “Sensitive” toggle when asking the user for sensitive information. Find out more.","title":"Obscure sensitive data captured in Chat Flow | Clickatell","twitterCard":null,"image":null},"indexable":true,"keywords":"","showTableOfContents":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can enable the “Sensitive” toggle on a "},{"url":"https://guides.clickatell.com/flow/user-facing-nodes/input-nodes/menu-nodes-ask-for-input","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Request input"}]},{"type":"span","value":" node when asking the end-user for "},{"type":"span","marks":["strong"],"value":"sensitive "},{"type":"span","value":"information (e.g., a password) that you do not want to be visible in the chat. "}]},{"type":"paragraph","children":[{"type":"span","value":"If the “Sensitive” toggle is turned ON, the end-user is presented with a link when they arrive at this step in the workflow that takes them to a secured, external website hosted by Clickatell where they can enter the sensitive data. Once submitted, the end-user is returned to the channel to continue with the workflow."}]},{"type":"paragraph","children":[{"type":"span","value":"The information provided by the end-user in this step is masked in the Chat Flow logs and not visible within the channel (even to the end-user), and if the end-user is transferred to Chat Desk, the information the end-user entered is masked with asterisks."}]},{"type":"paragraph","children":[{"type":"span","value":" Note that the “Sensitive” toggle is turned "},{"type":"span","marks":["strong"],"value":"OFF "},{"type":"span","value":"by default. 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