{"componentChunkName":"component---src-templates-help-center-js","path":"/help-center/chat-desk/reporting-chat-desk/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-62325395","slug":"reporting-chat-desk/","question":"What reporting is available on Chat Desk?","publishDate":"2018-04-25","seo":{"description":"Clickatell provides several reports providing visibility into your Chat Desk activities and performance. These metrics and graphs can be downloaded. Find out more.","title":"What reporting is available on Chat Desk? | Clickatell","twitterCard":null,"image":null},"indexable":true,"keywords":"","showTableOfContents":null,"body":{"blocks":[{"id":"SVJWEKQpSJu8-E9sEh5XCw","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":3,"children":[{"type":"span","value":"Chat Desk Dashboard"}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://guides.clickatell.com/chat-desk/chat-desk-dashboard/dashboard","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Desk Dashboard"}]},{"type":"span","value":" provides a summary of near real-time data relating to agent performance and availability (past and present) and provides a view of your customers' engagement behavior (past and present). This data enables you as a supervisor to easily monitor the activities across your Chat Desk and to ensure that clients are being serviced efficiently."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more information, see the "},{"url":"https://clickatell.gitbook.io/chat-desk/reporting-and-analytics/dashboard-metrics","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Chat Desk User Guide here"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"item":"SVJWEKQpSJu8-E9sEh5XCw","type":"block"},{"type":"heading","level":3,"children":[{"type":"span","value":"Agents Report in Clickatell Portal"}]},{"type":"paragraph","children":[{"type":"span","value":"Several reports are available in the Clickatell Portal to view and download. These reports include important metrics and graphs and provide visibility on the activities and performance of Chat Desk. A "},{"type":"span","marks":["emphasis"],"value":"Definitions "},{"type":"span","value":"page can be viewed to elaborate on the definitions used in the reports."}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Full Analytics: Provides a full view of your Chat Desk data over different periods. Includes a Summary report, Agent-specific report, and a Message Template report."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Customer Satisfaction: View the current day's NPS or CSAT survey results (assuming you have set up these surveys in Chat Desk). "}]}]}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":" For more information, see the "},{"url":"https://guides.clickatell.com/chat-commerce-platform/data-and-analytics/dashboards-in-clickatell-portal/agents-chat-desk","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"user guide here"}]},{"type":"span","marks":["emphasis"],"value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62325024","name":"Chat Desk"},"faqSubtopic":null}]},"datoCmsSectionContainer":{"id":"DatoCmsSectionContainer-144562614","sectionId":"","model":{"apiKey":"section_container"},"background":"Light","eyebrow":"","heading":"Other resources","headingSize":"","boxShadow":false,"carrousel":false,"newDesign":true,"floatAbove":false,"floatBelow":false,"noPaddingBottom":false,"noPaddingTop":false,"alignment":"Left","multiColumnRightArranged":false,"imageFeatured":null,"bottomNote":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}},"links":[]},"sectionBody":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"callToAction":[],"components":[{"id":"DatoCmsComponentMultiColumnContent-144562611","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Contact support","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","title":null,"width":52,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Contact our support team and one of our agents will be in touch with you to answer any questions you have."}]},{"type":"paragraph","children":[{"item":"144637110","type":"inlineItem"}]}]}},"links":[{"id":"144637110","url":"https://www.clickatell.com/contact-support/","label":"Contact support","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"},{"id":"DatoCmsComponentMultiColumnContent-144562613","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Developer docs","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672853520-file-text.svg","title":null,"width":53,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Access the latest technical information regarding Clickatell’s channels, products and APIs."}]},{"type":"paragraph","children":[{"item":"144637112","type":"inlineItem"}]}]}},"links":[{"id":"144637112","url":"https://docs.clickatell.com/?_ga=2.136757113.855261245.1672360526-405927990.1666392007","label":"Access developer docs","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"}]}},"pageContext":{"id":"DatoCmsTemplateHelpCenter-62325395"}},"staticQueryHashes":["2487134786","3628220687","4115230100","63159454","923967544"],"slicesMap":{}}