Appendix A – Employee Guidelines – Hygiene and Cleansing Measures

4.1 Regular and effective hand hygiene
Frequent hand hygiene is one of the most useful ways to prevent infection. Hand hygiene is particularly important after coughing or sneezing, after going to the toilet, after contact with other people and before eating.

Hand hygiene can be either washing your hands with soap and water or using an alcohol-based hand sanitiser.

An effective hand washing technique involves using soap and water, scrubbing all parts of the hand and wrist including nails and between fingers for at least 20 seconds, rinsing and then drying with paper towel or a hand dryer.

Alcohol-based hand sanitisers can be used when hands are not visibly dirty. If hands are visibly dirty, they should be washed with soap and water.

Hand sanitisers come in the form of gels, foams or rubs and do not require running water or towels. These products usually have a three-year shelf life and should not be exposed to heat or direct sunlight.

4.2 Coughing and sneezing etiquette
When coughing or sneezing, the nose and mouth should be covered with a disposable tissue or the upper arm or elbow. Tissues must be used only once and then disposed of into a bin. Hands should be washed (or use a hand sanitiser) after coughing or sneezing or touching used tissues.

In case of a pandemic tissues will be provided and use of the ‘hands free’ bins as waste receptacle is
suggested.

4.3 Personal protective equipment
Should employees feel safer with personal protective gear they are free to wear a disposable mask.
Masks should be removed and disposed of safely when they become moist or after coughing and sneezing. So as not to spread infection, it is important masks are correctly applied, not touched or handled when worn, and are correctly disposed of. Other masks that are designed to filter airborne particles may be recommended for people who have a greater risk of exposure to the disease such as healthcare and quarantine workers.

4.4 Additional workplace cleaning
Clickatell will with the building managers suggest the implementation of additional regular cleaning for frequently touched surfaces such as door handles, and the cleaning and disinfection of workstations of employees who become ill at work. Areas where there is public access will also be discussed in terms of frequent additional cleaning and disinfection.

Cleaning of environmental surfaces with a neutral detergent followed by a disinfectant solution is recommended. Follow the instructions of the products re dilution and use.

Alcohol wipes could be provided for use on small surfaces, such as telephones.

4.1 Regular and effective hand hygiene Frequent hand hygiene is one of the most useful ways to prevent infection. Hand hygiene is particularly important after coughing or sneezing, after going to the toilet, after contact with other people and before eating. Hand hygiene can be either washing your hands with soap and water or using an alcohol-based hand sanitiser. An effective hand washing technique involves using soap and water, scrubbing all parts of the hand and wrist including nails and between fingers for at least 20 seconds, rinsing and then drying with paper towel or a hand dryer. Alcohol-based hand sanitisers can be used when hands are not visibly dirty. If hands are visibly dirty, they should be washed with soap and water. Hand sanitisers come in the form of gels, foams or rubs and do not require running water or towels. These products usually have a three-year shelf life and should not be exposed to heat or direct sunlight. 4.2 Coughing and sneezing etiquette When coughing or sneezing, the nose and mouth should be covered with a disposable tissue or the upper arm or elbow. Tissues must be used only once and then disposed of into a bin. Hands should be washed (or use a hand sanitiser) after coughing or sneezing or touching used tissues. In case of a pandemic tissues will be provided and use of the ‘hands free’ bins as waste receptacle is suggested. 4.3 Personal protective equipment Should employees feel safer with personal protective gear they are free to wear a disposable mask. Masks should be removed and disposed of safely when they become moist or after coughing and sneezing. So as not to spread infection, it is important masks are correctly applied, not touched or handled when worn, and are correctly disposed of. Other masks that are designed to filter airborne particles may be recommended for people who have a greater risk of exposure to the disease such as healthcare and quarantine workers. 4.4 Additional workplace cleaning Clickatell will with the building managers suggest the implementation of additional regular cleaning for frequently touched surfaces such as door handles, and the cleaning and disinfection of workstations of employees who become ill at work. Areas where there is public access will also be discussed in terms of frequent additional cleaning and disinfection. Cleaning of environmental surfaces with a neutral detergent followed by a disinfectant solution is recommended. Follow the instructions of the products re dilution and use. Alcohol wipes could be provided for use on small surfaces, such as telephones.