WhatsApp is currently focusing on the following business needs:
One-way transactional notifications
These would, for example, include notifications for flight or gate changes, account transaction updates, delivery status, and confirmations, etc.
These would, for example, include customer support updates, general inquiries, and FAQs, service booking confirmations, or feedback on pre-sales questions regarding your product or service.
SMS and two-way channels, automation, call center integration, payments – do it all with Clickatell’s Chat Commerce platform.