Log in to your Clickatell account and activate WhatsApp as a channel from the Products & Services tab. From the My Workspace tab, click the WhatsApp tile and then "+New WhatsApp Account & Profile". Follow the prompts and complete the setup wizard. Note that part of the application will take place within the Facebook environment. Once that is successfully completed, you will be redirected back to the Clickatell Portal.

For more information on getting started with WhatsApp as a channel, see here.

Prerequisites

• WhatsApp Phone Number (this number should not be linked to a WhatsApp account yet; this number is non-transferable)

  • Also see this FAQ

• Business Display Name (should have a clear relationship with the Business)

• Verified Business Manager ID (verified by uploading documents)

  • If you do not have a Facebook Business, please create one.

  • To verify your Facebook Business, follow these steps.

Also familiarize yourself with the WhatsApp Business eligibility requirements before completing the application.

Note: although Clickatell assists you with the application, we do not have control over the approval of your application.

If you are currently using the old user portal:

You can simply log in to your Clickatell account and click on “Apply for WhatsApp” to complete the application form. Once Clickatell receives this application, we will evaluate it based on the vetting criteria and notify you of the next steps in this onboarding process.

You should familiarize yourself with the WhatsApp Business eligibility requirements before completing the application.

You can read more about the application process here.

If you have questions about switching to the new portal, see here or contact our support team.