• Log in to your Clickatell account and add WhatsApp as a channel from the Products & Services tab.

• From the My Workspace tab, click the WhatsApp tile and then "+New WhatsApp Account & Profile".

• Click "Continue with Facebook Business Login"

  • This part of the application takes place within the Facebook environment.

  • Follow the prompts and complete the setup wizard.

    • Create Facebook and WhatsApp Business Accounts

    • Create a WhatsApp Business Profile

    • Submit Phone Number for Verification

  • Once successfully completed, you will be redirected back to the Clickatell Portal and guided to your next steps.

• Purchase subscription

• Set up API

Note: although Clickatell assists you with the application, we do not have control over the approval of your application.

For more information, see:

• Create WhatsApp business account

• What are the prerequisites for a WhatsApp Business account?

• Which phone number and display name should a business sign up with?

• What does WhatsApp Business Verification entail?

If you are currently using the old user portal:

You can simply log in to your Clickatell account and click on “Apply for WhatsApp” to complete the application form. Once Clickatell receives this application, we will evaluate it based on the vetting criteria and notify you of the next steps in this onboarding process.

You should familiarize yourself with the WhatsApp Business eligibility requirements before completing the application.

You can read more about the application process here.

If you have questions about switching to the new portal, see here or contact our support team.