Help Center

What reporting is available for the WhatsApp Business Platform?

To access reporting from within your portal, select the Analytics & Reports tab from the main navigation panel.

The following reports are available. In each case, select the WhatsApp channel from the drop-down to filter the results to be specific to the WhatsApp channel only. You can download these reports in PDF format.


  • Overview - Get an overview of today's messaging activity compared to yesterday's messaging activity.

  • Full Analytics - Get a full view of all your channels' data over different time periods.

  • Report - You can create, view and download custom reports based on your channel activity.

  For more detail, refer to the Clickatell Portal User Guide.



If you are currently using the old user portal:

The following reporting is available within your Clickatell Platform account:

  • Sent messages detailed report

  • Received messages detailed report

  • Overview dashboard

  • Spend report

  • Usage report


Other resources

Contact support

Contact support

Contact our support team and one of our agents will be in touch with you to answer any questions you have.

Contact support

Ask the community

Ask the community

Visit Stack Overflow to join our community of developers and find the answer you need.

View Stack Overflow

Developer docs

Developer docs

Access the latest technical information regarding Clickatell’s channels, products and APIs.

Access developer docs