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For what date range is the reporting on my overview page based?

To access reporting from within your portal, select the Analytics & Reports tab from the main navigation panel. The following reports (and date ranges) are available. You can also download these reports as PDF documents.

Channels:

  • Overview - Get an overview of today's messaging activity compared to yesterday's messaging activity.

  • Full Analytics - By default, data of the last 7 days are shown. Selecting the widgets at the top  (10 days, 30 days, 90 days, this day last month, custom range) updates the data on the page to reflect the selected period.

  • Report - No date selected by default. Select custom day, custom range, month to date, or last 30 days).

Agents:

  • Overview - Get an overview of today's activity on your Chat Desk product.

  • Customer Satisfaction - Get an overview of the current day's NPS and/or CSAT survey results.

 

Bots:

  • Overview - Get an overview of today's activity on your Chat Flow product compared to yesterday's.

Commerce:

  • Overview - Get an overview of your commerce activities and compare them with yesterday's. 

  • Full Analytics - By default, data of the last 7 days are shown. Selecting the widgets at the top  (10 days, 30 days, 90 days, this day last month, custom range) updates the data on the page to reflect the selected period.

  • Trends -  By default, data of the last 30 days are shown. Selecting the widgets at the top (180 days, custom range) updates the data on the page to reflect the selected period.

 

 

For more information, please refer to the Clickatell Portal User Guide.

 

If you are currently using the old user portal:

All reporting widgets on your overview page will populate with data for messaging activity and spend for the last 30 days. This provides you with a 30-day snapshot based on the various filter criteria available. You can still view detailed sent and received the message reporting for a specific date range from the tabs along the top of the overview page.

 

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