To access reporting from within your portal, select the Analytics & Reports tab from the main navigation panel.

The following reports are available:

Channels

• Overview - Get an overview of today's messaging activity compared to yesterday's messaging activity. This includes the total number of messages sent and received, number of messages by type and status, trend lines (today vs yesterday), and the top 3 countries in terms of the number of messages sent and received.

• Full Analytics - Get a full view of all your channels' data over different time periods. This includes the total number of messages sent and received per channel and type, per API type, in the current period vs previous period, and by country (map and table view).

• Report - You can create, view and download (PDF) custom reports based on your channel activity. This can be done for sent and received messages respectively. You can filter by date, environment and channel. Information returned includes timestamp, channel used, number sent to, message type, message ID, price, and status.

Agents

• Overview - Get an overview of today's activity on your Chat Desk product. This includes the total number of active users, average waiting time for customers, number of chats per channel, and the top 3 channels in terms of number of chats. 

• Customer Satisfaction - Get an overview of the current day's NPS and/or CSAT survey results (assuming you have set up these surveys in Chat Desk). This includes the total number of surveys presented and answered, NPS and average CSAT scores, and ratings per question.

Bots

• Overview: Get an overview of the activity on your Chat Flow product. The information presented includes the number of users by type compared to yesterday, total number of interactions compared to yesterday, interactions per channel, and the top 3 flows, channels and keywords used.

Commerce

• Overview: Get an overview of your commerce activities and compare it with yesterday's. This includes total number of successful and failed payments, total number of transactions, top channels and products and product and purchase types.

• Full Analytics: Get a full view of all transactions over different time periods. This includes the total number of successful and failed payments, total number of transactions, and product and purchase types.

• Trends: Get a long-term view of payments and product performance. This includes the total number of successful payments, daily successful payments per vendor and product type, and monthly successful payments per product type.

You can also download all of these reports as PDF documents.

For more information, please refer to the Clickatell Portal User Guide.

If you are currently using the old user portal:

Navigate to your messaging activities reporting page where you’ll see an overview page displaying a 30-day snapshot of your message activity over the last month. Access your detailed sent and received message reports from the tabs along the top of the page. You’ll be able to specify the date ranges you’d like your reports for, select the filters you’d like to apply, and export your reports once you’re ready.