The administrator of your Clickatell account will have the ability to invite users to the account by clicking the profile icon in the top right of the portal and selecting User Management.  From here you can add a new user and assign roles to the user.

Clicking the 'Invite User' button will send an email invitation to the user. The email contains a link directing the user to the sign-up page where they can set their password and gain access to the portal. What users can access on the portal is determined by the roles you've assigned to them and the permissions and level of access associated with it.

You can edit a user by selecting the user from the user management table.

If you are currently using the old user portal:

The administrator of your Clickatell account will have the ability to invite users to the account in User Management. Once users have been added, they will receive an invitation email with a setup password. They can now log into the account with their login credentials and use features based on the privileges assigned to them.

To set your communication preferences, click the profile icon in the top right of your portal and select "Profile Settings". Under Communication Preferences, you can set your time zone for phone calls, the mobile number that should receive communication, and specify the type of communication you prefer.

If you are currently using the old user portal:

You can change your communications preference settings under your Profile settings.

Check your spam or junk mail folders first and if it is not there, please contact Support and supply our team with the email address that you signed up with. We'll resend the activation email and if all else fails, we'll help you get your account activated.

If you forgot your password and want to reset it, click the "Forgot password" link on the login page. A password reset link will be sent to you via email.

To change your password, navigate to "Profile Settings" via the profile icon drop-down in your portal.

If you are currently using the old user portal:

If you forgot your password and want to reset it, click the "Forgot password" link on the login page. A password reset link will be sent to you via email.

To change your password, navigate to Profile settings in your portal.

There are no limits to how many users you can invite. Invite more users from the User Management section in the portal.

You can add or update account information by clicking the profile icon in the top right of your portal and selecting 'Account Details.'

In addition to company details, you can also update account admin, support and technical contact details from here.

If you are currently using the old user portal:

Select Account Details to complete additional account information, e.g. adding users/groups or setting up billing information.

You can sign up for one account with your email address. If you signed up for an account but did not verify your email address, the account will automatically be deleted after 72 hours. You will then be able to register again with that same email address.

Should you still not be able to sign up after 72 hours, please contact our support team for assistance.

If you previously signed up for an account and verified your email address, request a new password to access your account.