You can add as many agent users as you want to your Chat Desk. The number of agents that can log in simultaneously will be determined by the number of seats that you purchase.

When activating Chat Desk, you always get one agent seat for free. Now, say you have 20 agent users set up and activated in your account. If you purchased 10 seats, this means that 11 agents can be logged in simultaneously at any given time (including the free seat).

This works well for environments where you have agents working in shifts and logging in at different times. You only pay for the maximum number of agents you want to be logged in simultaneously, which makes Chat Desk a very cost-effective solution for contact centers operating during extended business hours.