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Why can't I see the channel/product I want to link to Chat 2 Pay?

When selecting which channel/product to link to Chat 2 Pay in the Clickatell Portal, only those channels/products that you have activated on your account will be available to select.


If you cannot see the channel/product you want to link, it means you first need to activate this channel/product on your account. Once activated, they should be available in the drop-down when selecting what to link to Chat 2 Pay.

See here for the steps to do this:

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