Why can't I see the channel/product I want to link to Chat 2 Pay?
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When selecting which channel/product to link to Chat 2 Pay in the Clickatell Portal, only those channels/products that you have activated on your account will be available to select.
If you cannot see the channel/product you want to link, it means you first need to activate this channel/product on your account. Once activated, they should be available in the drop-down when selecting what to link to Chat 2 Pay.
See here for the steps to do this:
Contact our support team and one of our agents will be in touch with you to answer any questions you have.
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