Why can't I see the channel/product I want to link to Chat 2 Pay?
When selecting which channel/product to link to Chat 2 Pay in the Clickatell Portal, only those channels/products that you have activated on your account will be available to select.
If you cannot see the channel/product you want to link, it means you first need to activate this channel/product on your account. Once activated, they should be available in the drop-down when selecting what to link to Chat 2 Pay.
See here for the steps to do this:
Related Articles
Can I create an experience where I get the customer's mobile number and then ask: “You have the card ending on *3434 on file. Would you like me to bill that card?”
What phone number (long number, short code) does the SMS text originate from? Is it merchant-specific or location-specific?
How long does it take to set up Chat 2 Pay?
Step into the future of business messaging.
SMS and two-way channels, automation, call center integration, payments – do it all with Clickatell’s Chat Commerce platform.
