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How long does it take to set up Chat 2 Pay? 

The setup of Chat 2 Pay (C2P) is completely self-service for the merchant.

There are three main steps:

1. Installing the C2P plugin on the OMS/Merchant Portal - less than 15 mins

2. Setting up an SMS or WhatsApp channel

  • SMS configuration - setup in 15-30 minutes

  • SMS migration from another provider - 7-90 days

  • WhatsApp Business account configuration:

    • Application in 15-30 minutes

    • Approval from 1-30 business days (this process is managed by WhatsApp)

3. Configuring the C2P service to work with the merchant's Cybersource account - less than 15 mins

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