The setup of Chat 2 Pay (C2P) is completely self-service for the merchant.
There are three main steps:
1. Installing the C2P plugin on the OMS/Merchant Portal - less than 15 mins
2. Setting up an SMS or WhatsApp channel
SMS configuration - setup in 15-30 minutes
SMS migration from another provider - 7-90 days
WhatsApp Business account configuration:
Application in 15-30 minutes
Approval from 1-30 business days (this process is managed by WhatsApp)
3. Configuring the C2P service to work with the merchant's Cybersource account - less than 15 mins
SMS and two-way channels, automation, call center integration, payments – do it all with Clickatell’s Chat Commerce platform.