How long does it take to set up Chat 2 Pay?
Articles in this section
Can I prompt the customer to use the existing card I have on file for them?
What phone number (long number, short code) does the SMS text originate from? Is it merchant-specific or location-specific?
Can Chat 2 Pay be used for bookings as well as prepaid transactions?
After making the payment, will the user be able to interact with my business for other services?
Does Chat 2 Pay support Cybersource’s Decision Manager?View More Related Articles
The setup of Chat 2 Pay (C2P) is completely self-service for the merchant.
There are three main steps:
1. Installing the C2P plugin on the OMS/Merchant Portal - less than 15 mins
2. Setting up an SMS or WhatsApp channel
SMS configuration - setup in 15-30 minutes
SMS migration from another provider - 7-90 days
WhatsApp Business account configuration:
Application in 15-30 minutes
Approval from 1-30 business days (this process is managed by WhatsApp)
3. Configuring the C2P service to work with the merchant's Cybersource account - less than 15 mins
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