What reporting is available for the WhatsApp Business API?

To access reporting from within your portal, select the Analytics & Reports tab from the main navigation panel.

The following reports are available. In each case, select the WhatsApp channel from the drop-down to filter the results to be specific to the WhatsApp channel only. You can download these reports in PDF format.

Channels:

• Overview – Get an overview of today’s messaging activity compared to yesterday’s messaging activity.
• Full Analytics – Get a full view of all your channels’ data over different time periods.
• Report – You can create, view and download custom reports based on your channel activity.

If you are currently using the old user portal:

The following reporting is available within your Clickatell Platform account:

• Sent messages detailed report
• Received messages detailed report
• Overview dashboard
• Spend report
• Usage report