What is Chat Flow?

Chat Flow is a conversation builder – a product that lets you design and deliver intelligent, immersive self-service engagements with your customers, helping them to help themselves through the convenience of chat.

Chat Flow lets you create, edit, test and manage complex experiences across multiple channels, building rich conversational engagements with your customers visually. Deploy purpose-built, menu-driven workflows that enable innovative self-service customer experiences based on your own business logic, and when human support is necessary, switch seamlessly to live agent engagement (see Chat Desk). Build it yourself, or make use of our Professional Services to build workflows that will delight your customers.

For more details, see the Chat Flow User Guide.

 

 

Was this article helpful out of 0 found this helpful

On this page
Related articles
Recently viewed article

Other resources

Ask the community

Visit Stack Overflow to join our community of developers and find the answer you need.

Contact support

Contact our support team and one of our agents will be in touch with you to answer any questions you have.

This website uses cookies to allow us to see how the site is used. The cookies cannot identify you. If you continue to use this site we will assume that you are happy with this. If you want to use the site without cookies or would like to know more, you can do that here.