What is Chat Flow?

Chat Flow is a conversation builder – a product that lets you design and deliver intelligent, immersive self-service engagements with your customers, helping them to help themselves through the convenience of chat.

Chat Flow lets you create, edit, test and manage complex experiences across multiple channels, building rich conversational engagements with your customers visually. Deploy purpose-built, menu-driven workflows that enable innovative self-service customer experiences based on your own business logic, and when human support is necessary, switch seamlessly to live agent engagement (see Chat Desk). Build it yourself, or make use of our Professional Services to build workflows that will delight your customers.

For more details, see the Chat Flow User Guide.



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