What is Chat 2 Pay?

The Chat 2 Pay feature allows a merchant to embed a Clickatell "extension" into their CRM/OMS (Customer Relationship Management/Order Management System) which allows a call-center agent to trigger a payment request to their customers (i.e., the end-user). This payment request will be received by the customer via an SMS or WhatsApp message. The URL embedded in the message allows the customer to open a secure payment page where they can enter a new credit/debit card or utilize a saved credit/debit card that will be used by the merchant to process payments via the merchant's payment processor/gateway. This feature allows merchants to accept orders from customers via their call center without requiring customers to expose their personal payment information to the call-center agent.

Chat 2 Pay currently supports the following CRM/OMS system and payment processors/gateways:

  • CRM/OMS: Salesforce

  • Payment Processor/Gateway: CyberSource

 

See this webpage and the Chat 2 Pay user guide for more information on the product.

 

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