How do I test my WhatsApp Business integration?

WhatsApp Sandbox

You can test your WhatsApp Business integration in the Sandbox environment using the temporary demo WhatsApp number provided by Clickatell after you've submitted an application for a Business Account with WhatsApp. Clickatell has also loaded some pre-approved template messages in your account that you can use for testing purposes. Test messages to your pre-registered test phone numbers are free of charge. To test replying to a customer-initiated message, send a WhatsApp message from any WhatsApp-enabled phone number to your demo WhatsApp business number. Reply to the message within 24 hours. If you reply after 24 hours, you’ll have to make use of a template message. To test a business-initiated message or a re-engagement message (replying to an incoming message after 24 hours), you’ll need to make use of templated messages.

Production

You can test your production WhatsApp integration by sending a message to/from your approved WhatsApp Business number from/to any WhatsApp-enabled phone number. To test replying to a customer-initiated message, send a WhatsApp message from any WhatsApp-enabled phone number to your approved WhatsApp business number. Reply to the message within 24 hours. If you reply after 24 hours, you’ll have to make use of a template message. To test sending a business-initiated message or a re-engagement message (replying to an incoming message after 24 hours), you’ll need to use an approved template message. Read more about how to submit your WhatsApp message template for approval.   For more information on testing your WhatsApp Business integration, see here.

 

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