How do I set, clear or change my filters?

To access reporting from within your portal, select the Analytics & Reports tab from the main navigation panel. Various filters are available, which you can select or unselect at any stage. Navigating away from the page automatically clears the filters.

The following filters are available on the respective reports:

  • Channels:
    • Overview – Filter by channel by selecting from the drop-down at the top of the page. You can also toggle between viewing data related to ‘Sent‘ or ‘Received‘ messages by clicking the relevant button.
    • Full Analytics – Filter by channel by selecting from the drop-down at the top of the page. You can also select a date range by selecting the relevant widget from the top of the page or entering a custom date range. For the map, select the country you want to view from the drop-down.
    • Report – Select whether you want to view ‘Sent’ or ‘Received’ messages. Select the date range, environment and channel you want to filter on from the respective drop-downs.

Once you’ve selected the criteria you want to filter your report on, you can download the report (with the filters applied) as a PDF document.


If you are currently using the old user portal:

On the right-hand side of your reporting overview page, you’ll find the list of available filters. Click on the blue dropdown arrow next to each filter to display the criteria that you can select from. There is no need to save your selection – the widgets on your overview page will update automatically. Unselecting any filter criteria tick box will clear the filter selection. Filters for each specific widget can also be cleared by clicking on the widget itself, and then on the ‘Clear selection’ command which will appear in the top right corner of the widget. Once selected, all filters will be restored to the default settings.


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