What reporting is available for the SMS channel?

To access reporting from within your portal, select the Analytics & Reports tab from the main navigation panel.

Select the report you want to view from the sub-navigation menu on the left. Select the SMS channel from the drop-down at the top of the screen to view only the results pertaining to your SMS channel.

The reports that are available include:

  • Channels:
    • Overview – Overview of today’s messaging activity versus yesterday’s
    • Full Analytics – A detailed view of your channels’ data across selected time frames
    • Report – Create, view and download custom channel activity reports

You can also download these reports as PDF documents.

 

If you are currently using the old user portal:

We have two types of reporting available on the SMS Platform portal.

Messaging activities reporting provides you with an overview page containing key indicator widgets for your message activity over the last 30 days, as well as your detailed sent and received message reports which can be generated for any date range.

Message spend reporting also provides you with an overview report containing its own key indicator widgets for your spending activity for the last 30 days.

You’re able to apply a range of specific filters for both overview reporting pages, export the data from each key indicator widget, as well as save various filtered views that you’d like to see regularly.

 

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