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Why are my WhatsApp demo integration messages not being delivered?

Your demo integration is a temporary test integration with a temporary WhatsApp number provided by Clickatell. This allows you to start testing while your WhatsApp application is in progress. Once your application is approved, your demo integration will fall away.

If your messages are not being delivered when trying to test with a demo WhatsApp integration, here are two tips to keep in mind:

1. You'll need to register a test phone number. Message delivery is limited to these registered test numbers only. Ensure that your recipient test phone number has been correctly added to your Clickatell account. Also, make sure that this number is able to receive WhatsApp messages.

2. Another common reason for message delivery failure could be due to a re-engagement error. This error means that you are trying to send a WhatsApp message outside of the 24-hour active conversation window.

In order to send an outbound message from a demo integration to initiate a conversation, you need to use one of the pre-approved message templates provided by Clickatell. Once the template message has been received on your test phone number, you can reply to the message. This will activate the conversation and you can now send any outbound message to your test phone number within a 24-hour period. A conversation stays active for 24 hours after your last inbound message from the test number. After 24 hours, you need to use a pre-approved template message to send an outbound message to your test phone number to initiate a new conversation.

You are read more about testing your integration here.

If you're experiencing any issues with the demo integration, please escalate to our support team for further investigation by sending an email to support@clickatell.com

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