You can add as many agent users as you like to your account. The number of agents that can log in simultaneously will be determined by the number of seats that you purchase. For example, you could have 20 agent users set up and activated in your account, but if you paid for only 10 seats, 11 agents can be logged in at the same time. One seat is always free. This works well for call center environments for example, where you have agents working in shifts and logging in at different times. You actually only pay for the maximum number of agents you want logged in at any given time, which makes Touch a very cost-effective solution for contact centers operating during extended business hours.