You can add as many agent users as you like to your Chat Desk (previously Touch). The number of agents that can log in simultaneously will be determined by the number of seats that you purchase.
For example, you could have 20 agent users set up and activated in your account. If you purchased 10 seats, 11 agents can be logged in simultaneously at any given time (one seat is always free). This works well for environments where you have agents working in shifts and logging in at different times. You only pay for the maximum number of agents you want to be logged in at any given time, which makes Chat Desk a very cost-effective solution for contact centers operating during extended business hours.
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