Social media, instant messaging platforms and chat apps have changed the rules of engagement. Customers expect fast support and live chat customer service across multiple channels, and the wait time for queries to be processed by sales staff, customer service and social media teams can lead to a loss of customers and business.
Chat Desk (previously Touch) is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery.
Increased customer engagement – reach more customers, and serve multiple customers simultaneously
Improved customer experiences – resolve customer queries in minutes by enabling customers to communicate with live agents on their favorite chat apps
Reduced call center volumes and costs – decrease the number of incoming calls and email queries by supporting customers efficiently and effectively on chat channels
Streamlined support and increased sales
Optimized cross- and up-selling efforts by leveraging rich media
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