How long does it take to set up Chat 2 Pay? 

The setup of Chat 2 Pay (C2P) is completely self-service for the merchant.

There are three main steps:

1. Installing the C2P plugin on the OMS/Merchant Portal – less than 15 mins

2. Setting up an SMS or WhatsApp channel

    • SMS configuration – setup in 15-30 minutes
    • SMS migration from another provider – 7-90 days
    • WhatsApp Business account configuration:
      • Application in 15-30 minutes
      • Approval from 1-30 business days (this process is managed by WhatsApp)

3. Configuring the C2P service to work with the merchant’s CyberSource account – less than 15 mins

 

Note: Currently, the C2P plugin is only available to merchants using Salesforce OMS as their Merchant Portal. Additional OMS vendors will be supported in the future.

 

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