How long does it take to set up Chat 2 Pay? 

The setup of Chat 2 Pay (C2P) is completely self-service for the merchant.

There are three main steps:

1. Installing the C2P plugin on the OMS/Merchant Portal – less than 15 mins

2. Setting up an SMS or WhatsApp channel

    • SMS configuration – setup in 15-30 minutes
    • SMS migration from another provider – 7-90 days
    • WhatsApp Business account configuration:
      • Application in 15-30 minutes
      • Approval from 1-30 business days (this process is managed by WhatsApp)

3. Configuring the C2P service to work with the merchant’s CyberSource account – less than 15 mins


Note: Currently, the C2P plugin is only available to merchants using Salesforce OMS as their Merchant Portal. Additional OMS vendors will be supported in the future.


Was this article helpful out of 0 found this helpful

Other resources

Ask the community

Visit Stack Overflow to join our community of developers and find the answer you need.

Contact support

Contact our support team and one of our agents will be in touch with you to answer any questions you have.

This website uses cookies to allow us to see how the site is used. The cookies cannot identify you. If you continue to use this site we will assume that you are happy with this. If you want to use the site without cookies or would like to know more, you can do that here.