How does Touch work?
Touch runs in the cloud and works with enterprise infrastructure of every type. Our technology is designed for rapid, lightweight deployment and low ongoing operational costs – no in-house software or hardware necessary.
- Touch chat platform enables businesses to seamlessly manage multiple customer conversations in parallel. Our enterprise chat application provides 360-degree views of customers, chat forwarding, multi-agent to customer chat, markups, bot chat assistance and many other enterprise features that drive customer engagement happiness.
- Touch cards are customizable mini-applications that bring everyday transactions like appointments, estimates, purchases, invoices and more into the chat stream as simple and convenient self-service interactions.
- Touch business rules intelligently integrates Touch with your existing on-premise and cloud-based enterprise CRM, ERP, support and business applications to leverage customer data and deliver personalized experiences.